Assigning support tickets in HarmonyPSA


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Assigning support tickets in HarmonyPSA

Video Transcript

Speakers in this video: Jimmy (GetApp) and Steve (HarmonyPSA)

Steve: If you have tickets that you want to schedule for people, you can drag and drop it straight from here. [0:00:12] available on that date and simply create an event and document for certain hours.

“It needs doing.” Like they say, it’s actually sixteen hours that we’re booking out for. One of the nice things you can do is you can split this over working hours.

Jimmy: Okay.

Steve: And that’s actually going to create two bookings that’s going to cross for two days. I could take this one and say, “Actually, that second day, Scott will do that instead.” I just move that booking over Scott.

If I open up a tab using this button, all of these appear in the dashboard whenever you’re scheduling things out to people.