Steve: With Harmony, it controls all your business in one place, all the way from lead to cash. For example, it will take leads into the system, create sales opportunities, manage your pipeline, create your quotes and orders through the system. You can do your project management. You can do your service. There's a whole service desk. You can manage contracts, assets, SLAs, and so forth and so on.
The idea is you've got all your business online and available to anyone in your organization and it's all in one place, which is a huge advantage. There are no integration problems between different systems, no cracks for information to fall through.
Jimmy: Alright, great. So is this a blend of CRM, Helpdesk, and customer service? Am I more or less on the right track or not?
Steve: That's correct. It's slightly more than that as well because when we do this CRM, we have the customer service with the Service Desk and we have all the contractuals in the system.
We also do quite a bit of the accounting. We do a lot of the balance sheet accounting and all the invoicing in there. So you get a proper management reporting out of it and a proper period-based, customer-level, project-level revenue reporting.