App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Helcim Logo
Helcim
4.3
(22)

Write a review

Billing, Invoicing and Payment Processing with Helcim

visit website

(9)

Helcim Pricing, Features, Reviews and Alternatives

Helcim product overview

What is Helcim?

Helcim enables credit card processing for your business, sign up with no commitments, contracts, or monthly fees.

Key benefits of using Helcim

Helcim offers a complete payments solution including Billing & Invoicing, an Online Store, Inventory Management, Point-of-Sale, and Recurring Billing.

Application Process - Helcim has streamlined its application process allowing you to create your account and apply in just minutes. You can order equipment directly from the Helcim point-of-sale app, but you do not need to wait for shipped equipment to start processing transactions.

Virtual Terminal - You can use your computer to key in credit card transactions as soon as you have created your Helcim account. You can also issue refunds, void transactions, pre-authorize credit cards and accept payments made through ACH transfers.

Security - Helcim is a PCI Level 1 Service Provider, complying with the Payment Card Industry's highest standards. Payment data is secured using encryption and tokenization technologies, and two-factor authentication is available to keep your account from being compromised. The company provides Helcim Fraud Defender as part of your account, which scores transactions for fraud risk and allows you to set a risk threshold – any transactions that score below this threshold are then automatically declined.

Customer Support - Helcim has friendly and knowledgeable in-house customer service in addition to a comprehensive online knowledge base that includes support documentation and video tutorials.

Online Food Ordering - Restaurants can use Helcim's quick-order online store to easily create a menu, take orders and accept payments. If you already have a website, you can embed a quick order menu and payment form on your website.

Customer Manager (CRM) - Add contact information and notes to customer profiles, view purchase histories and store credit card details in Helcim's secure vault. You can also add your branding to Helcim's self-service customer portals, where your customers can update their contact and credit card information, view their order history, and pay invoices online. This feature allows you to process payments faster, bill your customers remotely, and minimize your risk.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
Knowledge Base

Training options

Documentation
Webinars
Videos
Live Online

Helcim pricing information

Value for money

4.4

/5

22

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Helcim features

Functionality

4.2

/5

22

Total features

77

9 categories

Most valued features by users

Reporting & Statistics
Reporting/Analytics
Third Party Integrations
API
Real Time Data
Inventory Management
Mobile Access
Real Time Reporting

Functionality contenders

Helcim users reviews

Overall Rating

4.3

/5

22

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.26/10
Rating distribution

5

4

3

2

1

14

4

2

0

2

Pros
Coupled with the fairly easy to use system and setup, I believe Helcim is one of the best, definitley the best for the price point, which I was just informed has been removed.
Thank have recommended Helcim to other business owners because their service is exceptional- from the software, to support team to pricing- they cannot be beat.
I am pleased with the ease of use and helpful staff.
Cons
I do not work with the system on a regular basis, so my own experience has been the lack of any problems or negative feedback from the people that do use it.
Even walking our client through each step, they'd still often make a mistake and have to start over because they'd hit the wrong button.
I've use a couple different ones, and they're rather clunky and tricky for our clients to use.

Overall rating contenders

CF
AvatarImg

Chaya F.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simply great merchant services

Reviewed 2 years ago

i absolutely love using Helcim. i have used many other platforms in previous jobs, and not one matches the level of customer service which Helcim provides. coupled with the fairly easy to use system and setup, I believe Helcim is one of the best, definitley the best for the price point, which I was just informed has been removed!

Pros

fairly easy to set up and use, although if I didnt have experience setting up pos systems it might have been slightly more challenging. in my opinion the absolute best part of Helcim is their customer service. whenever I hit a bump in the road, I just called customer service and an agent was able to walk me through it.

Cons

i dont have any real cons that come to mind. maybe additional features when customizing invoices and receipts would be a cool option.

Vendor response

Thank you, Chaya, for expressing your feelings about Helcim's unique value in the merchant services industry. We feel the same! Customer service, low fees, and high value for you and your business are what drive our mission - that merchants would love everything you experience as you partner with Helcim.

DW
AvatarImg

Donald W.

Retail, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Ease of Payments

Reviewed a year ago

We are brand new to this product but have used mobile software in the past, while the other software works o.k. their customer service leaves a lot to be desired, I called on my very first day of using this product and the customer service was outstanding, [SENSITIVE CONTENT] was amazing, very patient, answered my questions and walked me through all the different services offered. In 20 years of processing credit cards I have never had such an incredible experience. I know it was my first day and my first experience with their customer service but my mom also told me "if your relationship (business or personal) starts off bad it will most likely end bad" based off this I'm confident my relationship with Helcim is going to be outstanding

Pros

The application and approval process was quick and easy, had approval with 24 hours

Cons

A little more difficult to navigate around until you get used to it. Does not offer same day funding like most other mobile applications.

Vendor response

We're so proud to provide our merchants top shelf customer service. Thank you so much, Donald, for sharing your experience after switching to Helcim!

KT
AvatarImg

Katy T.

Financial Services, 10,001+ employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Do everything in one place

Reviewed a month ago
Pros

The terminals you get are reliable and payment issues are very rate. Helcim also supports a subscription method. You can set-up accepting pre-paid cards easily.

Cons

I can see how the processing fees can be a deterrent to a lot of people. I think Helcim is a great product, but too expensive at the current pricing.

Vendor response

Hi Katy, Thank you so much for reaching out! We're so happy you're enjoying using our card reader and platform features. Thank you for the feedback on our pricing model, we use interchange plus pricing which means that we charge the wholesale pricing set by the card types themselves plus a small margin on top. This means you're only ever paying based on the card brand and types that your customers are using. This pricing model saves business owners on average 22% compared to flat rate models. If you have any questions about this at all please don't hesitate to either email our team on help@helcim.com or by calling +1 877-643-5246. Thank you so much again for choosing to partner with us! - The Helcim team

ES
AvatarImg

Eloisa S.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

long time customer review

Reviewed a month ago
Pros

It was easy to use and it was a Canadian company

Cons

I have been a long time customer of Helcim since 2017 and chose them because they supported small business and are Canadian. I had never realized there was a problem with this company until I tried to close my account with them more recently...I have been paying a monthly fee of $20 which I had assumed was my current Helcim account that we had asked to close recently in [SENSITIVE CONTENT]. I spoke...

Vendor response

Hi Eloise, Thank you for your feedback, we're sorry for any frustration and inconvenience caused. Our team has been in touch to confirm that the compensation for your account remaining open for 2 months with us will be reimbursed to you by the end of this month. In regards to the account you've been charged for since 2018, it appears this was with a separate payments company and not associated with Helcim in any way. We recommend you reach out to them in order to get this matter resolved. We're sorry to lose you as one of our merchant partners and wish you and your business all the best going forward. The Helcim team

PS
AvatarImg

Paul S.

Health, Wellness and Fitness, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Customer Service second to none

Reviewed 2 years ago

My credit card reader was displaying a fault message so I reached out to the Helcim team to find a solution. I talked to [SENSITIVE CONTENT HIDDEN] in the Customer Service department and he immediately had an answer to solve my problem. [SENSITIVE CONTENT HIDDEN] walked me through the replacement process, made the necessary calls to get a new unit and most importantly kept me updated to his progress. The replacement unit was delivered to me less than 24 hours after my initial call to Helcim. Now that’s service !!! The Helcim team has set standards in customer service that more companies could take valuable lessons from.

Pros

The software is an integral part of my business and is reliable, well thought out and has an easy to understand interface for myself and for my customer when they are paying.

Cons

The software has been well thought out. No issues.

Vendor response

Being an integral, reliable partner for your business is core to how Helcim strives to partner with you. Thanks for sharing your feedback Paul!

Helcim FAQs and common questions

Q. What type of pricing plans does Helcim offer?

Helcim has the following pricing plans:
Pricing model: Free, Subscription


Q. Who are the typical users of Helcim?

Helcim has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Helcim support?

Helcim supports the following languages:
English


Q. Does Helcim support mobile devices?

Helcim supports the following devices:
Android, iPad, iPhone


Q. Does Helcim offer an API?

Yes, Helcim has an API available for use.


Q. What other apps does Helcim integrate with?

Helcim integrates with the following applications:
WooCommerce


Q. What level of support does Helcim offer?

Helcim offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base

Common Helcim comparisons

Related categories