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Helcim

Billing, Invoicing and Payment Processing with Helcim

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Helcim Pricing, Features, Reviews and Alternatives

Helcim product overview

Price starts from

No info

Usage Based

What is Helcim?

Helcim enables credit card processing for your business, sign up with no commitments, contracts, or monthly fees.

Key benefits of using Helcim

Helcim offers a complete payments solution including Billing & Invoicing, an Online Store, Inventory Management, Point-of-Sale, and Recurring Billing.

Application Process - Helcim has streamlined its application process allowing you to create your account and apply in just minutes. You can order equipment directly from the Helcim point-of-sale app, but you do not need to wait for shipped equipment to start processing transactions.

Virtual Terminal - You can use your computer to key in credit card transactions as soon as you have created your Helcim account. You can also issue refunds, void transactions, pre-authorize credit cards and accept payments made through ACH transfers.

Security - Helcim is a PCI Level 1 Service Provider, complying with the Payment Card Industry's highest standards. Payment data is secured using encryption and tokenization technologies, and two-factor authentication is available to keep your account from being compromised. The company provides Helcim Fraud Defender as part of your account, which scores transactions for fraud risk and allows you to set a risk threshold – any transactions that score below this threshold are then automatically declined.

Customer Support - Helcim has friendly and knowledgeable in-house customer service in addition to a comprehensive online knowledge base that includes support documentation and video tutorials.

Online Food Ordering - Restaurants can use Helcim's quick-order online store to easily create a menu, take orders and accept payments. If you already have a website, you can embed a quick order menu and payment form on your website.

Customer Manager (CRM) - Add contact information and notes to customer profiles, view purchase histories and store credit card details in Helcim's secure vault. You can also add your branding to Helcim's self-service customer portals, where your customers can update their contact and credit card information, view their order history, and pay invoices online. This feature allows you to process payments faster, bill your customers remotely, and minimize your risk.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
Knowledge Base

Training options

Documentation
Webinars
Videos
Live Online

Helcim pricing information

Value for money

4.8

/5

19

Price starts from

No info

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Helcim features

Functionality

4.4

/5

19
Total Features77 8 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
API
Third Party Integrations
Inventory Management
Mobile Access
Compliance Management
Real Time Data

Functionality contenders

Helcim users reviews

Overall rating

4.6

/5

19

Positive reviews

89%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.33/10
Rating distribution

5

4

3

2

1

14

3

2

0

0

Pros
Coupled with the fairly easy to use system and setup, I believe Helcim is one of the best, definitley the best for the price point, which I was just informed has been removed.

CF

Chaya F.

Thank have recommended Helcim to other business owners because their service is exceptional- from the software, to support team to pricing- they cannot be beat.

AT

Amy T.

I am pleased with the ease of use and helpful staff.

KM

Kathy M.

Cons
I do not work with the system on a regular basis, so my own experience has been the lack of any problems or negative feedback from the people that do use it.

DT

David T.

Even walking our client through each step, they'd still often make a mistake and have to start over because they'd hit the wrong button.

KC

Kelly C.

I've use a couple different ones, and they're rather clunky and tricky for our clients to use.

KC

Kelly C.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simply great merchant services

Reviewed 4 months ago

i absolutely love using Helcim. i have used many other platforms in previous jobs, and not one matches the level of customer service which Helcim provides. coupled with the fairly easy to use system and setup, I believe Helcim is one of the best, definitley the best for the price point, which I was just informed has been removed!

Pros

fairly easy to set up and use, although if I didnt have experience setting up pos systems it might have been slightly more challenging. in my opinion the absolute best part of Helcim is their customer service. whenever I hit a bump in the road, I just called customer service and an agent was able to walk me through it.

Cons

i dont have any real cons that come to mind. maybe additional features when customizing invoices and receipts would be a cool option.

Vendor response

Thank you, Chaya, for expressing your feelings about Helcim's unique value in the merchant services industry. We feel the same! Customer service, low fees, and high value for you and your business are what drive our mission - that merchants would love everything you experience as you partner with Helcim.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Good software -- slightly confusing user interface, but terrific support staff.

Reviewed 5 months ago

So far, really good. The support staff are TERRIFIC -- I had to call a couple of times to figure out how to do things, but they were very fast and efficient at getting me rolling and moving ahead, and were very professional and polite.

Pros

Once I understood how to do things, it all worked out very well.

Cons

The user interface is a bit confusing, and sometimes seems like the processes are a bit redundant.

Vendor response

We're happy you switched to Helcim and we're proud to serve you, Leah!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Ease of Payments

Reviewed a month ago

We are brand new to this product but have used mobile software in the past, while the other software works o.k. their customer service leaves a lot to be desired, I called on my very first day of using this product and the customer service was outstanding, [SENSITIVE CONTENT] was amazing, very patient, answered my questions and walked me through all the different services offered. In 20 years of processing credit cards I have never had such an incredible experience. I know it was my first day and my first experience with their customer service but my mom also told me "if your relationship (business or personal) starts off bad it will most likely end bad" based off this I'm confident my relationship with Helcim is going to be outstanding

Pros

The application and approval process was quick and easy, had approval with 24 hours

Cons

A little more difficult to navigate around until you get used to it. Does not offer same day funding like most other mobile applications.

Vendor response

We're so proud to provide our merchants top shelf customer service. Thank you so much, Donald, for sharing your experience after switching to Helcim!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Terrible card terminal, but a fantastic company!

Reviewed 4 months ago
Pros

I've done quite a bit of shopping around and have yet to find any card processing company that has lower or more comprehensive rates. On the rare occasion I or my staff have had to call customer service, we've had a very short wait to talk with a live person, and our issue was always easily remedied. I also appreciate that Helcim customer support were always careful to not share my personal information with my staff.

Cons

By far, my least favorite thing about using Helcim has been the card terminal itself. I've use a couple different ones, and they're rather clunky and tricky for our clients to use. Even walking our client through each step, they'd still often make a mistake and have to start over because they'd hit the wrong button.

Vendor response

We're glad to hear your customer service experience was top notch while enjoying low rates. Thank you for sharing, Kelly. Also, thank you for your feedback on the card terminal. You give us guidance on how to improve as we seek to improve the transaction experience for merchants and their customers. We have new terminals launching soon with more upgrades and options for merchants coming in the future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Excellent Customer Support

Reviewed 3 months ago
Pros

For the most part Heclim's feature set covers what we need - where they really hit it out of the park is with support. Have always received prompt and useful technical assistance from their team.

Cons

We have a fairly complex environment and so Helcim doesn't do everything we need from it but that is overcome with supplementary software.

Vendor response

David, thank you so much for sharing your experience with Helcim!

Helcim FAQs and common questions

Helcim has the following pricing plans:
Pricing model: Free, Subscription


Helcim has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Helcim supports the following languages:
English


Helcim supports the following devices:
Android, iPhone, iPad


Yes, Helcim has an API available for use.


Helcim integrates with the following applications:
WooCommerce


Helcim offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base

Related categories