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Helcim

4.3
(22)

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Billing, Invoicing and Payment Processing with Helcim

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(9)

Helcim Features

Features Summary

Functionality

4.2

/5

22

Total features

77

9 categories

Helcim features

ACH Payment Processing
API
Accounting Integration
Billing & Invoicing
Billing Portal
CRM
Cataloging/Categorization
Client Portal

Common features of Inventory Management software

API
Accounting Integration
Activity Dashboard
Alerts/Notifications
Barcode / Ticket Scanning
Cost Tracking
Customer Database
Customizable Reports

Price starts from

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No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.2

/5

22

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

77

Unique features

  • Real Time Reporting

  • Recurring Invoicing

  • Sales Tax Management

  • Fraud Detection

Functionality

4.5

/5

1.3K

Price starts from

ic-pricetag

No pricing info

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Total Features

103

Features in Common

13

Unique features

  • Equipment Maintenance

  • Equipment Management

  • Calibration Management

  • Data Import/Export

Functionality

4.5

/5

1.2K

Price starts from

40

Per month

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Total Features

147

Features in Common

21

Unique features

  • Dashboard Creation

  • Data Import/Export

  • Status Tracking

  • Barcode Recognition

Common Helcim comparisons

Reviewers who mentioned features said:

CF
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Chaya F.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simply great merchant services

Reviewed 2 years ago

i absolutely love using Helcim. i have used many other platforms in previous jobs, and not one matches the level of customer service which Helcim provides. coupled with the fairly easy to use system and setup, I believe Helcim is one of the best, definitley the best for the price point, which I was just informed has been removed!

Pros

fairly easy to set up and use, although if I didnt have experience setting up pos systems it might have been slightly more challenging. in my opinion the absolute best part of Helcim is their customer service. whenever I hit a bump in the road, I just called customer service and an agent was able to walk me through it.

Cons

i dont have any real cons that come to mind. maybe additional features when customizing invoices and receipts would be a cool option.

Vendor response

Thank you, Chaya, for expressing your feelings about Helcim's unique value in the merchant services industry. We feel the same! Customer service, low fees, and high value for you and your business are what drive our mission - that merchants would love everything you experience as you partner with Helcim.

DW
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Donald W.

Retail, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ease of Payments

Reviewed a year ago

We are brand new to this product but have used mobile software in the past, while the other software works o.k. their customer service leaves a lot to be desired, I called on my very first day of using this product and the customer service was outstanding, [SENSITIVE CONTENT] was amazing, very patient, answered my questions and walked me through all the different services offered. In 20 years of processing credit cards I have never had such an incredible experience. I know it was my first day and my first experience with their customer service but my mom also told me "if your relationship (business or personal) starts off bad it will most likely end bad" based off this I'm confident my relationship with Helcim is going to be outstanding

Pros

The application and approval process was quick and easy, had approval with 24 hours

Cons

A little more difficult to navigate around until you get used to it. Does not offer same day funding like most other mobile applications.

Vendor response

We're so proud to provide our merchants top shelf customer service. Thank you so much, Donald, for sharing your experience after switching to Helcim!

ES
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Eloisa S.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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long time customer review

Reviewed a month ago
Pros

It was easy to use and it was a Canadian company

Cons

I have been a long time customer of Helcim since 2017 and chose them because they supported small business and are Canadian. I had never realized there was a problem with this company until I tried to close my account with them more recently...I have been paying a monthly fee of $20 which I had assumed was my current Helcim account that we had asked to close recently in [SENSITIVE CONTENT]. I spoke...

Vendor response

Hi Eloise, Thank you for your feedback, we're sorry for any frustration and inconvenience caused. Our team has been in touch to confirm that the compensation for your account remaining open for 2 months with us will be reimbursed to you by the end of this month. In regards to the account you've been charged for since 2018, it appears this was with a separate payments company and not associated with Helcim in any way. We recommend you reach out to them in order to get this matter resolved. We're sorry to lose you as one of our merchant partners and wish you and your business all the best going forward. The Helcim team

mp
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megan p.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Complete mess

Reviewed 3 months ago

This company created a complete mess for me in the end, but even from the very start there were so many issues and I was constantly contacting support. The main issue however was when I processed a declined transaction a second time (because I thought I may have done something wrong the first time), and they froze my account AND CANCELLED THOUSANDS OF DOLLARS IN TRANSACTIONS because it triggered some...

Pros

I liked their lower fees than Stripe, Square, etc

Cons

Many implementation issues, and they cancelled thousands of dollars in transactions without a decent explanation or resolution of the issue.

Vendor response

Hello Megan, Thank you for your feedback, we're sorry for any inconvenience caused. We can see from our notes that a member of our Trust and Safety team reached out to address the concerns you outlined in your review. The fraud alert was triggered due to a number of details specific to that transaction. As a financial service, we take the financial security of our merchants and their customers very seriously and from time to time this may mean we need to perform additional due diligence. Our team works hard to be proactive in these situations in reaching out to the business with further information and to work quickly to resolve these issues. We understand this process may have been frustrating and wish you and your business all the best. - The Helcim team

EH
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Emily H.

Nonprofit Organization Management, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Exceptional Customer Service During Setup of Helcim Account

Reviewed a year ago

I required support during a few steps of setup and was always responded to quickly and with great detail to help with any challenges. Fantastic, helpful team!

Pros

Invoice template creation and tracking invoice progress.

Cons

Ability to have two separate bank accounts (i.e. tax receipted donation account and sponsorship proceeds) through the same Helcim account.

Vendor response

Emily, thank you so much for sharing what you love about Helcim! Regarding the separate bank accounts, we have a way for you to accomplish this - all under the same Helcim login. Please feel free to reach out to the support team (1-877-643-5246) and they'd be happy to make it happen for you.