Helcim Reviews - Pros & Cons, Ratings & more

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Helcim enables credit card processing for your business, sign up with no commitments, contracts, or monthly fees. At Helcim, our goal is to provide small to medium sized businesses with the opportunity to accept credit card payments at affordable rates with industry-leading technology.

Helcim

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Web-based

Windows

iPad

iPhone

Policy Analyst

I do not work with the system on a regular basis,  so my own experience has been the lack of any problems or negative feedback from the people that do use it.

Community Lead

I required support during a few steps of setup and was always responded to quickly and with great detail to help with any challenges.

Owner

Even walking our client through each step, they'd still often make a mistake and have to start over because they'd hit the wrong button.

EMDR Therapist

I am pleased with the ease of use and helpful staff.

Accountant

Customer services was excellent. SENSITIVE CONTENT] was very helpful and definitely helped me solve the problem.

After taking all my information (my SIN number and all) they declined my application without referring the cause. We have a legitimate business with proper documentation.

In my opinion the absolute best part of Helcim is their customer service. Whenever I hit a bump in the road, I just called customer service and an agent was able to walk me through it.

Office Manager

Anytime I have had occasion to speak with support, they have always been most helpful.

Project Coordinator

My overall experience using the software is amazing. Even when I get stuck in issues, a quick call to customer support and getting in touch with a representative can help alleviate many troubles.

Can't really think of anything that I don't like.

Stripe

PayPal

Unbelievably bad! I used Stripe for a long time and would definitely go back! 

Scam? Data collector?

Helcim terminals can be connected via USB to a PC, or connected via Bluetooth to a smartphone.  At first, we connected them to our PCs, but the printers were never able to print correct receipts.  They printed incorrectly formatted receipts that were very hard to read and interspersed with random garbage.  We were assured by Helcim that they were working on a solution.  But solutions never came and we would go weeks without hearing anything, and when I'd contact them again, we would just get more canned emails telling us to uninstall/reinstall/update/reset.... but to no avail.  After a few months of being forced to print receipts on our regular full page printer, we were directed by Helcim to try using a IOS smartphone connected to the terminal and printer via Bluetooth.  This worked, Yay!  But this involved asking staff to use their personal phones.  Understandably, not all were willing to do this, so our Vancouver location printer went unused.  But printer problems were only part of the headaches. The Helcim app, required near constant updating, and always lost it's connection if another transaction wasn't done within ~30 min.  We would often have our clients wait while the app had to reconnect to the terminal (often 1-3 min!).  Lastly, I was never able to connect my OnePlus Android phone to the terminal or printer, so when my employee with his Apple phone was away, I had to log in to the PC and print large receipts.

Avoid Helcim!

long time customer review

Hi Eloise,

Thank you for your feedback, we're sorry for any frustration and inconvenience caused. Our team has been in touch to confirm that the compensation for your account remaining open for 2 months with us will be reimbursed to you by the end of this month. 

In regards to the account you've been charged for since 2018, it appears this was with a separate payments company and not associated with Helcim in any way. We recommend you reach out to them in order to get this matter resolved. 

We're sorry to lose you as one of our merchant partners and wish you and your business all the best going forward. 

The Helcim team


Do everything in one place

Hi Katy,

Thank you so much for reaching out! We're so happy you're enjoying using our card reader and platform features. 

Thank you for the feedback on our pricing model, we use interchange plus pricing which means that we charge the wholesale pricing set by the card types themselves plus a small margin on top. This means you're only ever paying based on the card brand and types that your customers are using. This pricing model saves business owners on average 22% compared to flat rate models. 

If you have any questions about this at all please don't hesitate to either email our team on help@helcim.com or by calling +1 877-643-5246.

Thank you so much again for choosing to partner with us! 

- The Helcim team



This company created a complete mess for me in the end, but even from the very start there were so many issues and I was constantly contacting support. The main issue however was when I processed a declined transaction a second time (because I thought I may have done something wrong the first time), and they froze my account AND CANCELLED THOUSANDS OF DOLLARS IN TRANSACTIONS because it triggered some kind of fraud alert. They didn't even send cancellation notifications to my clients or me, so I had to trust that these transactions were actually cancelled and had to contact all my clients to explain the situation and ask them to pay again using a different method. I still don't have access to my account with Helcim, even though I responded to all of their verification emails and communicated with their team on numerous accounts. I wasted a huge amount of time and damaged my reputation with my clients due to Helcim's poor way of dealing with the situation

Complete mess

Hello Megan, 

Thank you for your feedback, we're sorry for any inconvenience caused. We can see from our notes that a member of our Trust and Safety team reached out to address the concerns you outlined in your review.

The fraud alert was triggered due to a number of details specific to that transaction.
As a financial service, we take the financial security of our merchants and their customers very seriously and from time to time this may mean we need to perform additional due diligence. Our team works hard to be proactive in these situations in reaching out to the business with further information and to work quickly to resolve these issues. 

We understand this process may have been frustrating and wish you and your business all the best. 

- The Helcim team


Capturing payments. Customer services was excellent. [SENSITIVE CONTENT] was very helpful and definitely helped me solve the problem.

Customer Services

Thank you for sharing how easy your experience has been, Kelly!

We are brand new to this product but have used mobile software in the past, while the other software works o.k. their customer service leaves a lot to be desired,  I called on my very first day of using this product and the customer service was outstanding, [SENSITIVE CONTENT]  was amazing, very patient, answered my questions and walked me through all the different services offered.  In 20 years of processing credit cards I have never had such an incredible experience.  I know it was my first day and my first experience with their customer service but my mom also told me "if your relationship (business or personal) starts off bad it will most likely end bad"  based off this I'm confident my relationship with Helcim is going to be outstanding

Ease of Payments

We're so proud to provide our merchants top shelf customer service. Thank you so much, Donald, for sharing your experience after switching to Helcim!

I do not work with the system on a regular basis,  so my own experience has been the lack of any problems or negative feedback from the people that do use it. 

Friends of First  experience with Helcim

Excellent Customer Support

David, thank you so much for sharing your experience with Helcim!

I required support during a few steps of setup and was always responded to quickly and with great detail to help with any challenges. Fantastic, helpful team! 

Exceptional Customer Service During Setup of Helcim Account

Emily, thank you so much for sharing what you love about Helcim!

Regarding the separate bank accounts, we have a way for you to accomplish this - all under the same Helcim login. Please feel free to reach out to the support team (1-877-643-5246) and they'd be happy to make it happen for you.

Terrible card terminal, but a fantastic company!

We're glad to hear your customer service experience was top notch while enjoying low rates. Thank you for sharing, Kelly.

Also, thank you for your feedback on the card terminal. You give us guidance on how to improve as we seek to improve the transaction experience for merchants and their customers. We have new terminals launching soon with more upgrades and options for merchants coming in the future.

The Best

Saving your business money is what Helcim is all about - so you are in the best position to compete and thrive! Thanks for sharing, Ed.

Anytime I have had occasion to speak with support, they have always been most helpful. 

Great Customer Support

Thank you for your recommendation, Eleanor!

My overall experience using the software is amazing. Even when I get stuck in issues, a quick call to customer support and getting in touch with a representative can help alleviate many troubles. 

Amazing Customer Support

Helcim is proud to provide your organization flexibility and valuable features. We're proud to partner with The Film and Video Arts Society of Alberta; thanks for submitting your feedback, Ravi!

Easy to use and great tech support

We appreciate your feedback, Al. Thank you!

When needed, customer support is very prompt and friendly, always seem to be available when you might need assistance

Helcim is best value for our needs

i absolutely love using Helcim. i have used many other platforms in previous jobs, and not one matches the level of customer service which Helcim provides. coupled with the fairly easy to use system and setup, I believe Helcim is one of the best, definitley the best for the price point, which I was just informed has been removed! 

Simply great merchant services

Thank you, Chaya, for expressing your feelings about Helcim's unique value in the merchant services industry. We feel the same! Customer service, low fees, and high value for you and your business are what drive our mission - that merchants would love everything you experience as you partner with Helcim.

Easy for a Newby

Hi Kathy!

Did you know, as of this month, May 2021, Helcim no longer charges a monthly fee? We hope this will help you in your new business venture. Also, thank you for sharing how easy Helcim is to use.

May you and your business thrive!
- Your Helcim Team

Great customer service 

Hi Joel, 

Welcome to Helcim and thank you for choosing us as your payments provider. We're thrilled to hear you've been enjoying our customer service. Providing great support is really important to us, we look forward to continuing to work with you and your business. We're always here if you have questions or feedback. 

Thank you, 

- The Helcim Team

Sales are increased with having Debit/Credit so easily available. When you phone you always get a live, breathing body. 

Always There

We're glad to see Helcim is working for you in speed and savings, Carla. We appreciate your recommendation!

So far, really good.   The support staff are TERRIFIC -- I had to call a couple of times to figure out how to do things, but they were very fast and efficient at getting me rolling and moving ahead, and were very professional and polite.


Good software -- slightly confusing user interface, but terrific support staff. 

We're happy you switched to Helcim and we're proud to serve you, Leah!

My credit card reader was displaying a fault message so I reached out to the Helcim team to find a solution.  I talked to [SENSITIVE CONTENT HIDDEN] in the Customer Service department and he immediately had an answer to solve my problem.  [SENSITIVE CONTENT HIDDEN] walked me through the replacement process, made the necessary calls to get a new unit and most importantly kept me updated to his progress.  The replacement unit was delivered to me less than 24 hours after my initial call to Helcim.   Now that’s service !!!  The Helcim team has set standards in customer service that more companies could take valuable lessons from.  

Customer Service second to none

Being an integral, reliable partner for your business is core to how Helcim strives to partner with you. Thanks for sharing your feedback Paul!

I had a couple of ‘how-to’ questions so I contacted Helcim. The agent was helpful and professional making sure I had the I needed and offering to talk me through how to make the changes myself if I needed to in the future! He was terrific! Thank have recommended Helcim to other business owners because their service is exceptional- from the software, to support team to pricing- they cannot be beat! 

Excellent Customer Service

Hello Amy,

It's amazing to know that Helcim is helping your business be flexible in receiving payments. We love to hear how our team has helped you. And thank you for recommending Helcim!

Your Helcim Guru will be in touch shortly to assist you with adjusting the format of your invoices.

Thank you for your feedback, Amy!
The Helcim Team

straightforward easy to use, and great customer support as well 

great!

Thanks so much for the feedback Kevin, we're proud to serve you.

Helcim Reviews

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