Hike Reviews

Ease of use - multilingual to support my staff, very intuitive, excellent support at 5 am in the morning - real 24/7. Highly recommend this software !!

would not recommend using touchscreen POS as mainly design to work with PC/Mac via browser or on an iPad with Hike IOS app.

Best possible customer service you can get. They implemented suggested features making it better POS and inventory system than other 3rd party integrations for bigcommerce that I have checked. I can create a purchase order and reorder low inventory items for products that reached inventory reorder point 0, at the same time it won't reorder products that are already on existing POs which is great because...

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no Cons, whatever didn't work for me was fixed

The product is actually easy to use when it works. it just never works.

Reporting is lacking, syncing sales, customer details, etc is horrible, search functionality is cumbersome. Products, sales and customers are duplicated, and sometimes lost entirely. Program reverts to previous states, the app requires almost daily deletion and reinstallation, staff user functions change on their own. Even if you send a video of the error occurring in real time, hikes response to most issues is "its working fine here".

Super fast support to start with. Under 2 mins every time!! But the two way sync is amazing!

Nothing just yet. Can't even find one thing I don't like.

I recently set hike up for my POS and to integrate with my woocommerce store and it is a great option for people looking to find a reliable and well-priced POS system

I haven't found any negative features of the product

Incredible support. I work some very strange hours 24/7. It does not matter what time of night, on Saturday and Sundays included, and I get excellent support within a few minutes of posting my question. Every single time. It is very impressive.

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The best part about Hike, initially, was that I could transfer my products from Vend to Hike and then to Woocommerce. And also the fact that I have the one platform to integrate everything - woocommerce, Tyro, Xero and Mailchimp - making life much simpler!

Being able to change/add loyalty points to specific customers would be great.

I liked all the promises that it supposedly was going to fix versus me using Shopify with additional apps

I do not even know where to begin. - Created multiple items - Added and subtracted randomly from both Hike and Shopify - Discount Groups cannot be trusted. Even after spending 3 hours on chat with their lead tech. - Created refunds in Hike and Shopify which I cannot undo so all those sales must be re-keyed - reporting even the custom version gives you so little options you have to spend hours figuring out what it means Wish I would not have tried this software EVER

Integration with QBO very good. Need to map it correctly though. The integration options for 3 ecommerce platforms is great. Not tested them yet, but QBO integration working well.

Nothing stands out at me worth complaining about.

Easy to work with , well coordinated views, easy menus, well priced , Quick & excellent customer support , user friendly

need to give few more options to user e.g *fulfilment of partially received PO, (currently it shows item 'awaiting' but later upon receival cant change the status) * there should be a way of getting some acknowledgement that PO reached the supplier , * PO can be sent to more than one email addresses, simultaneously * reports and sales figures should have the option to see them with or without GST *...

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I tried 10 POS systemc including so called big players but no one can fulfill my simple request and after hours waiting to hear back I was referred to use Hike by BigCommerce team. Simple and easy to use - trust me as I am not computer literate integration with 3rd party software (QBO, BigCommerce). Support team was excellent Very Competitive plans (one of the best in the market)

- Reporting section can be improved cover more areas including individual sales. - Ipad app can play up sometimes - Payment integrations

Without it i was Zero, With it I'm a. Hero! It is the best online POS platform I've ever visited. It boosted my sales to the sky!!

Nothing is there to like the least because every service is best.

very easy to implement and work seamlessly with my ecommerce and accounting software

not have phone support is difficult although their live chat support is much of a breeze

Easy to use ,easy to set Up integrates with most accounting software

Nothing was easy to set up and to use couldn’t think of any cons

The pops is great, has all the features needed good for small and large business. I'd like to mention little about my experience with hike. I texted customer service at 4:00 am and asked for information on their pos system. I was astonished that I got answer right away and they booked appointment for demo for the next day. He explained everything and answered all my questions and he was so patient. He seemed to be a pro of what he is doing and all in all, best customer service experience ever.

The only con is that there is no kitchen printing feature for a restaurant or coffee shop. I totally recommend Hike for every business who doesn't use this feature.

Looks good, and is easy to use once set up. The support team are easy to get onto, but aren' t the tec team who resolve the issues.

It doesn't work. I've had the system for a year and it never successfully connected to my acc software. Buggy, crashes and a constant stream of problems. I feel this product is still in development, not ready for commercial use. I have lost a year of accounting reports, customer history etc. Every problem I have ends in a call or email to support, then passed to tec support then problem maybe sorted with in a few weeks. Then another problem occurs. I have spent more time trying to resolve problems that using the program. Save yourself the frustration, stay away.

The software is very intuitive and easy to learn. It has a decent dashboard which is functional and responsive and aesthetically pleasing to look at. Live chat support is available 24/7. Sales are processed quickly, not a lot of buttons to press to sell something. Efficient use of clicking. I also like how you can upload pictures as avatars for menu items

It does not integrate with our merchant machine, something the sales rep claimed it did. Presently when we make a debit machine sale, we have to process the card and then enter the sale into hike again, a real pain in the ass Reporting tools are lacking or it is hard to find what I am looking for. I can’t seem to find a report for every sale I have made by line item. Although there is 24/7 chat support, the reps are very slow to respond to queries. They stretched what should have been a 3 minute convo into 30 minutes. I think they are handling several clients simultaneously

Easy to see customer history. We are moving from an invoicing system to a POS and we need to track customers, and Hike does this very well. Also like the Store Credit and LayBy function, and that you can add a customer in after the event (with admin permissions).

Nothing yet, however I am a new user so don't have any long term experience to draw on. Hike does everything we need.

Having used most of the popular POS systems on the market Hikeup offers the finest backup support, very responsive and personalized. We have been in the retail business since 1970, seen all the incarnations of the POS system. My experience is that Hikeup offers the state of the art. A very well thought out POS system that puts you in control without effort.

I haven't found any issues.

Accommodates unlimited users and also can be integrated to eCommerce Platform. interesting to see a friendly interface dashboard

The fact that some pricing plan can not transfer item from one outlet to other. There is also need to adjust the process to best suit businesses

I like the colour scheme. I initially liked the idea that it was a Melbourne based company. I would prefer to support local than invest in a multi-national product.

Continuously freezes, does not have the functionality requirements I require. I haven't experienced any other point of sale system before investing in Hike Up. I have however learned that many of the other Point of Sale Systems that are a little more expensive actually provide the necessary reporting frameworks required for my business. I had spoken to Hike Up on many occasions to ensure it was the 'right fit' for our business. Alas, it is not.

-Easy to use (employees pick up the POS functions almost w/o training) -Works great for service providers with good inventory, service items & appointments Great support - I asked a lot of questions before getting started and the support team was patient and knowledgeable -Automated close out process - easy process to close out register -Do not charge by users, only charged by register - nice! -Love the cloud! - awesome to work at home and not be chained to the store -No internal loyalty program

-Purchasing features a little confusing until you get the hang if it -Needs a "copy product' feature

The interface is good, the idea is great, it has everything a startup needs to make a sale, see its inventory and follow up on sales.

The reporting/ dashboards are not reliable, not able to make edits to a sale without refunding it. Shopify integration caused lots of issues. Inefficient customer support with lack in solutions.

The support team to help us get set up. We are learning as fast as we can from them.

No major problems have been identified to-date.

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