Hike Reviews

Ease of use - multilingual to support my staff, very intuitive, excellent support at 5 am in the morning - real 24/7. Highly recommend this software !!

would not recommend using touchscreen POS as mainly design to work with PC/Mac via browser or on an iPad with Hike IOS app.

The features are so customizable and rich! We required the ability to handle a complex inventory and were having trouble finding a POS that could handle our demands, but Hike has exceeded our expectations! They handle our needs for separate SKU/UPCs (which Vend POS didn't). The Sell screen has the ability to show how many products are on hand for products, and is not laggy like other browser systems...

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It's a little more "click" intensive sometimes, where options are specific to the items and harder to 'apply to all' on purchase orders, or has common pitfalls such as browser compatibility (they recommend Chrome, but Opera did work with a few differences).

Hi Shanna, Thank you for your wonderful review. Glad to hear that you are happy switching to Hike. We always improving our platform based on customer feedback and have heaps of new features in the pipeline for the coming month. We certainly take pride in our support as that sets up apart from many of our competitors. Any more questions and we are just a click away :) Cheers to your continued retail success! Emma

able to separate history on product by store, purchasing or sales. photo available linked to product.

you could duplicate products or customers very easily if misspelled

Their system is so easy to learn and to teach my employees about its features. Dashboards are straight forward and can be customized easily with filters. Also, It works seamlessly with my woo commerce panel so that offline and online customers are comes under one report system makes analyzing of sales easier.

Sometimes payment gets failed and there is no response from support about this. Ultimately makes customers get into trouble of making 2 times payment. Browser compatibility is one more issue as I am using opera which makes thing tricky a while.

Best possible customer service you can get. They implemented suggested features making it better POS and inventory system than other 3rd party integrations for bigcommerce that I have checked. I can create a purchase order and reorder low inventory items for products that reached inventory reorder point 0, at the same time it won't reorder products that are already on existing POs which is great because...

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no Cons, whatever didn't work for me was fixed

Super fast support to start with. Under 2 mins every time!! But the two way sync is amazing!

Nothing just yet. Can't even find one thing I don't like.

I recently set hike up for my POS and to integrate with my woocommerce store and it is a great option for people looking to find a reliable and well-priced POS system

I haven't found any negative features of the product

I commenced using Hike from a manual register. I thought it was relatively easy to implement with little to no support from Hike team.

There were continual glitches that impacted on the system to work effectively. Products would go missing all the time, I would then attempt to re-enter the product only to have the system state that 'it already exists'. I would refresh, re sync, re everything, but this was a continual glitch that caused frustration, time consuming and with the limited ability to contact Hike team or the usual 'we will let the tech team work on it', was little to no comfort when it continued over and over again.

Hi There, I'm really sorry to hear that you haven't had the best experience with Hike. Frustration is definitely not the result we're aiming for our clients. Can I request you to book a time with your account manager to go through your issue as we would love to help you resolve all tech issues. We certainly aim to be customer-focused as our clients have helped improve our features based on their user experience. Thank you again for raising your concerns. Regards Emma

Hike performs well even without internet and can be used iPad for easy billing around the retail store instead of customer being queued to a place.

It is little to make localization, it took little hassle to make the integration possible, apart from this cost is little high comparing to the other products in the market.

The most liked feature by me is its simple interface, discount and eCommerce management.

Sometimes there is lag and few updates seem to be not really well organized but hope it will improve with time.

The retail POS system can be intergrated with hardware like scanner, printer and payment processor. This POS software works both on online and offline. Integration to ecommerce made management of online orders easy. Free training is done by Hike Point of Sale through online webinar which educate the user about how to use the software and to utilize its features and functions. The user can book a free consult at an initial who is specialized in retail.

The pricing of the software need to come up with more flexible plans.

During initial stage, in Hike we can use group calls for our friends and etc. It was the good options which has provided in Hike even in the initial stage also.

Actually I like least because of nudge option given in that. When we double tab on screen , then nudge will send to that group.

Easy to work with , well coordinated views, easy menus, well priced , Quick & excellent customer support , user friendly

need to give few more options to user e.g *fulfilment of partially received PO, (currently it shows item 'awaiting' but later upon receival cant change the status) * there should be a way of getting some acknowledgement that PO reached the supplier , * PO can be sent to more than one email addresses, simultaneously * reports and sales figures should have the option to see them with or without GST *...

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I tried 10 POS systemc including so called big players but no one can fulfill my simple request and after hours waiting to hear back I was referred to use Hike by BigCommerce team. Simple and easy to use - trust me as I am not computer literate integration with 3rd party software (QBO, BigCommerce). Support team was excellent Very Competitive plans (one of the best in the market)

- Reporting section can be improved cover more areas including individual sales. - Ipad app can play up sometimes - Payment integrations

The product is actually easy to use when it works. it just never works.

Reporting is lacking, syncing sales, customer details, etc is horrible, search functionality is cumbersome. Products, sales and customers are duplicated, and sometimes lost entirely. Program reverts to previous states, the app requires almost daily deletion and reinstallation, staff user functions change on their own. Even if you send a video of the error occurring in real time, hikes response to most issues is "its working fine here".

Hi Adam, Really sorry to hear about the issues you've had with Hike. This is beyond ideal and certainly not the delightful experience we want to offer all our retailers. Could you please book a time with your account manager so we can get in touch with you? We'd like to go over your options and see how we can improve this situation for you. Regards Jo

User friendly, easy to chat, easy to navigate the status and search for a friend.

Communication is a biggest issue, I would say.

Incredible support. I work some very strange hours 24/7. It does not matter what time of night, on Saturday and Sundays included, and I get excellent support within a few minutes of posting my question. Every single time. It is very impressive.

Only 1 image associated with each product

The best part about Hike, initially, was that I could transfer my products from Vend to Hike and then to Woocommerce. And also the fact that I have the one platform to integrate everything - woocommerce, Tyro, Xero and Mailchimp - making life much simpler!

Being able to change/add loyalty points to specific customers would be great.

Without it i was Zero, With it I'm a. Hero! It is the best online POS platform I've ever visited. It boosted my sales to the sky!!

Nothing is there to like the least because every service is best.

very easy to implement and work seamlessly with my ecommerce and accounting software

not have phone support is difficult although their live chat support is much of a breeze

Easy to use ,easy to set Up integrates with most accounting software

Nothing was easy to set up and to use couldn’t think of any cons

I liked all the promises that it supposedly was going to fix versus me using Shopify with additional apps

I do not even know where to begin. - Created multiple items - Added and subtracted randomly from both Hike and Shopify - Discount Groups cannot be trusted. Even after spending 3 hours on chat with their lead tech. - Created refunds in Hike and Shopify which I cannot undo so all those sales must be re-keyed - reporting even the custom version gives you so little options you have to spend hours figuring out what it means Wish I would not have tried this software EVER

Integration with QBO very good. Need to map it correctly though. The integration options for 3 ecommerce platforms is great. Not tested them yet, but QBO integration working well.

Nothing stands out at me worth complaining about.

Looks good, and is easy to use once set up. The support team are easy to get onto, but aren' t the tec team who resolve the issues.

It doesn't work. I've had the system for a year and it never successfully connected to my acc software. Buggy, crashes and a constant stream of problems. I feel this product is still in development, not ready for commercial use. I have lost a year of accounting reports, customer history etc. Every problem I have ends in a call or email to support, then passed to tec support then problem maybe sorted with in a few weeks. Then another problem occurs. I have spent more time trying to resolve problems that using the program. Save yourself the frustration, stay away.

The pops is great, has all the features needed good for small and large business. I'd like to mention little about my experience with hike. I texted customer service at 4:00 am and asked for information on their pos system. I was astonished that I got answer right away and they booked appointment for demo for the next day. He explained everything and answered all my questions and he was so patient. He seemed to be a pro of what he is doing and all in all, best customer service experience ever.

The only con is that there is no kitchen printing feature for a restaurant or coffee shop. I totally recommend Hike for every business who doesn't use this feature.