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Hippo CMMS Logo

Hippo CMMS

Easy to Use, Simple Maintenance Management Software Solution

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Hippo CMMS Pricing, Features, Reviews and Alternatives

Hippo CMMS product overview

Price starts from

35

/user

Per month

What is Hippo CMMS?

Hippo CMMS is a maintenance management software tool for organizations of all sizes. Quick and easy to implement, it is a SaaS solution that offers a customized interface designed to suit users' operational maintenance needs. Hippo’s UX design principle has always been the same: features only have value if they're easy to find and use. The layout is clean and intuitive, making the software a breeze to learn. Customers see a fast return on investment.

Key benefits of using Hippo CMMS

Preventive Maintenance for Facilities and Equipment: easily store and access asset information like ID tags, O&M manuals, and warranty info. Hippo’s preventive maintenance software has all the tools you need to maximize equipment longevity.

Complete Work Order Management: review maintenance requests and then generate, prioritize, assign, and track work orders packed with everything technicians need to close out efficiently, accessible directly from the mobile app.

Data-Driven Equipment Maintenance Management: access comprehensive asset data that's safe, secure, and searchable. Everything from digital copies of manuals, schematics, warranties, and photos to comprehensive inspection and maintenance histories.

Simple, User-Friendly CMMS: see a fast implementation and ongoing ROI on your investment. Because Hippo is easy to learn and use, organizations see solid buy-in and high adoption rates.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
Phone Support
FAQs/Forum

Training options

Live Online
Videos
In Person
Documentation
Webinars

Hippo CMMS pricing information

Value for money

4.6

/5

304

Starting from

35

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Hippo CMMS features

Functionality

4.2

/5

304

Total features

70

8 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Reporting/Analytics
Third Party Integrations
API
Workflow Management
Document Management

Functionality contenders

Hippo CMMS users reviews

Overall Rating

4.4

/5

304

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.66/10
Rating distribution

5

4

3

2

1

168

113

20

3

0

Pros
My favorite aspect of this tool is that it provides analysis of user behavior leading to results that will be advantageous to the company and that will create very effective CRM strategies.
The support has been great, everybody very kind and the willing to service attitude is great.
The best thing about HippoCMMS is excellent customer service. Quickly and courteously responsive, the reps discuss in detail the various questions and suggestions brought forward.
Cons
There is some functionality that is missing and can be a bit buggy. Difficult to integrate with other software.
Although the documentation is in English, the communication fails.
One feature that is missing the able to request a part or an item from inventory with out using the work orders.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Good for keeping maintenance tasks organized

Reviewed 3 years ago

I work in a vendor relations position in A/P. This streamlines the companies maintenance records for all of the senior facilities and the data or invoices are in the system organized and in detail for each department from the actual maintenance request, to the facilitating, to payment of invoices from the vendor and it makes the payment process seamless.

Pros

Anyone can use it, and can be tailored to special requests.

Cons

This software is extremely functional. I wouldn't change anything.

Vendor response

Thank you for your review, Marishia! I'm glad Hippo is helping you and your team not only to keep track of your maintenance tasks, but also to streamline records and invoices for the A/P department. It's always great to hear when different departments take advantage of Hippo tools and features. Please don't hesitate to contact us if you ever need any assistance. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A rich tool that's keeps getting better and better

Reviewed 2 years ago

We are using Hippo to track the work for our engineering teams across our two hotels. It's a great tool and getting better all the time.

Pros

Hippo is fairly easy to set up and use and it's simple enough to easily roll out to other users. The recurring / scheduled WOs are great for PM. The recently-released app makes Hippo even easier to use when mobile -- a key feature for my organization. The calendar view is important for our team. I like the database query tool, but wish you could duplicate queries. The customer service is excellent! -- second to none!

Cons

The primary challenge for our organization using Hippo is finding WOs once open. It would be nice if there were a bucket/queue for NEW WOs awaiting assignment instead of having to search for them amidst all the other work orders. Search is getting better and easier with the app, but requires re-entering search criteria every time you click into a WO and back out. Also, it would be nice if there were a way to time-delay/park items ("snooze this for a week and the put it back in the queue to be assigned"). Lastly, I would love if there were a way to customize the WO field layout, remove fields, add custom fields and change whether ANY field is required or not (instead of the 4 that can be modified).

Vendor response

Thank you, Christoper, for the honest review! We will definitely take your suggestions into consideration for what we could improve on, we always love to hear feedback on how we could become an even better product. Cheers!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Maintenance On the Move!

Reviewed a month ago

Hippo has greatly assisted with communication and productivity in that all work orders are real time and technicians see the job immediately after being approved. All of our staff have link on our intranet to the Hippo log in screen where they are able to enter a work order. The work order allows for emailing the professional vendor if necessary, as well as communicate with the employee if more detail is needed to understand the work order. We have more control over what we purchase as it can be logged into inventory and we have a good idea now of wear and tear on our equipment and systems. Lots of individual customization is available to make the Hippo system work the way you need it to!

Pros

Our agency was looking for a building maintenance software that would track our work, tell us information about our equipment and systems, and help us manage our daily work. A team of employees that included a director, manager, and team members looked at approximately six different products and chose Hippo CMMS. We really liked that the software had the ability for us to scan in maps of our buildings and where equipment or a system were located. We were able to create a reporting environment for each of our buildings and could visually see where equipment went and work had been done. I think this was the feature that set Hippo apart from the others.

Cons

I believe the modules we struggle with the most are the adding resources to a work order. The system has the ability to add another technician or "resource", but there is limited area to add what the original resource accomplished prior to assigning another resource. This can lead to some confusion when someone takes on the job after the original resource. Also adding inventory is time consuming. We plan to explore bar coding to inventory can be purchased and scanned into the module.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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An execellent tool

Reviewed 3 years ago

Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use. I use Hippo every day, adding, editing and sometimes creating work orders. And I have an excellent experience with the support team. Sometimes we have in-depth discussions on how we can improve our expertise about Hippo and finding solutions to our requests.

Pros

The software is user-friendly. In a few clicks, you can find what you are looking for. Good in extracting reports. Hippo it is organized and store thing properly.

Cons

You can't close more than one work order per time. Adding a piece of equipment, or adding a location should be more natural than add one by one. We can't have a hierarchy relationship between work orders. Hippo should allow us to create predecessors and successors dependencies. So, you can have a main project closed when its small pieces of work orders were settled first. Improve the way that hippo manages spare parts. Hippo should Create a separate space to register the spare parts instead of using per facility.

Vendor response

Hi Thiago, As you know, we appreciate the feedback (both pros and cons) so that we can improve. We are constantly trying to make Hippo better, and adding new features. One thing I would suggest would be to customize a work category. For example, create a "Projects" category. This will allow you to keep associated tickets together. It also allows you to search for work orders and run reports in that category much easier and faster. I know you are in touch with our support team often, and please continue to reach out to us. Have a great day and enjoy the rest of our summer! Mel Motoch

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Ease of use and everything being under one roof.

Reviewed 3 months ago

A positive one with relatively few bumps. Technical support is amazing.

Pros

Ease of use, scheduling, communication, reports, and especially technical support.

Cons

Initial set up of putting all the association's information into the software.

Hippo CMMS FAQs and common questions

Q. What type of pricing plans does Hippo CMMS offer?

Hippo CMMS has the following pricing plans:
Starting from: $35.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Hippo CMMS?

Hippo CMMS has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Hippo CMMS support?

Hippo CMMS supports the following languages:
English, French, Spanish


Q. Does Hippo CMMS support mobile devices?

Hippo CMMS supports the following devices:
Android, iPad, iPhone


Q. Does Hippo CMMS offer an API?

Yes, Hippo CMMS has an API available for use.


Q. What level of support does Hippo CMMS offer?

Hippo CMMS offers the following support options:
Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum

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