Hippo CMMS Pricing, Features, Reviews & Comparison of Alternatives

Hippo CMMS

Easy to Use, Simple Maintenance Management Software

4.44/5 (262 reviews)

Hippo CMMS overview

What is Hippo CMMS?

Hippo CMMS is a maintenance management software tool for organizations of all sizes. It is a SaaS solution which is quick and easy to implement. Hippo CMMS offers a customized interface which can be designed to suit users' operational maintenance needs.

Hippo CMMS has been providing user friendly maintenance software to organizations in manufacturing, healthcare, education, hospitality, sports and recreation, property management, and municipalities since 2004. Hippo CMMS has designed their CMMS software with the intention of "making the complex simple." Hippo offers the necessary features required by organizations to streamline operations, but designed the application in a way that is intuitive. Hippo CMMS can be used by everyone in an organization, whether they're tech-savvy VPs and CIOs, or not so tech-savvy. The system enables the processing of work orders, carrying out of maintenance requests, management of preventive maintenance and spare parts, and report generation to be performed by employees at all levels.

Hippo CMMS comes with all the necessary modules and features required to streamline most maintenance operations; maintenance request portal, on demand work order management, preventive maintenance, inventory management, fleet maintenance, mobile work order management, reporting and extract tools. Each subscription comes with unlimited users.

Hippo CMMS training and support staff see clients implementation through from start to finish and continue supporting them throughout their subscription. Hippo offer an array of services to make sure implementation goes smoothly; site audits, data migration, software customization, on-site and web training.
www.hippocmms.com

Pricing

Starting from
$40/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Mexico

Supported languages

English, French, Spanish
Hippo CMMS screenshot: Manage all asset maintenance including vehicles Mobile CMMS | Easy to Use CMMS for Tablets and Smart PhonesHippo CMMS screenshot: Get all equipment details from one screenHippo CMMS screenshot: KPIs - easy to access, instant insights into key performance indicatorsHippo CMMS screenshot: Access asset information and details with a click or 2Hippo CMMS screenshot: Simple,  user friendly user interface (not some legacy old stuff that no one gets)Hippo CMMS screenshot: Manage work orders and PMs from mobile devices, anywhere, anytimeHippo CMMS screenshot: View and manage all PMs and work orders from a calendar. Click and drag, reschedule, filter, you name it.2020 Hippo CMMS Product Demo

Hippo CMMS reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.2
  4.4
  4.7
Alexander Gordon

From Clipboard to Computer

Used daily for 2+ years
Reviewed 2018-12-19
Review Source: Capterra

Before HIPPO CMMS all of our maintenance records were paper and clipboard. With HIPPO CMMS we are able to keep track of the preventative maintenance in a more proactive way than before. HIPPO CMMS helps us to preform predictive maintenance that we were unable to do in the past because it allows us to keep all information pertaining to equipment in one place with better, faster searching capabilities.

Pros
HIPPO CMMS gives us the ability to run individual reports for each piece of equipment. These reports help with capital expenditures when cost justification is needed.

Cons
It would be nice to have some sort of text box linked to each piece of equipment where you could keep notes and helpful information instead of using the Documents tab. If I need to write a note about a piece of equipment I have to edit a document then reload it to the HIPPO system.

Response from Hippo CMMS


Hi Alexander,

Thanks for taking the time to leave us a review and your feedback. Nothing makes our team happier than hearing about another successful implementation.

We definitely have data fields associated with equipment for comments and notes. Our team will be reaching out to you in the new year to see how we can make your experience even better.

If you don't want to wait, drop us a line or send us an email and let us know of anything we can do to improve.

Daniel

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Jennifer McCormick

Super easy but also robust

Used daily for 2+ years
Reviewed 2020-03-02
Review Source: Capterra

We have a much more seamless program for the maintenance guys to use which means our maintenance data is much more reliable than it's been in the past. We can ensure that we have parts when needed, PMs are done when scheduled and repair records are tracked.

Pros
I love that there is a minimal learning curve. I can limit abilities for each user but make changes as they learn and become more comfortable. I tell all new users, "Feel free to explore. You can not screw anything up." This allows them to be more confident and curious and confidence and curiosity lead to better data in and better data out.

Cons
The inventory aspect is fantastic when it comes to tracking usage and notifying the need to replenish, but there are processes that I would like to see added; showing replenishment history, reporting on where parts are used (vs on what work order), and inventory below minimum (vs at or below).

Response from Hippo CMMS


Hi Jennifer,

Thank you for your review. You and the Pampered Chef team have been doing a great job using Hippo. I was very happy to learn more from you on how to create incentives for users adopting Hippo. I'm glad to hear that Hippo's ease of use is also playing a big role when it comes to boosting user learning and adoption.
You have a good point and I think there is still a lot of room for improvement when it comes to inventory reporting. The new PO module that is going to be released soon will create a lot of new opportunities for our dev team to explore. Stay tuned for updates.
Please don't hesitate to contact us if you have any other questions or suggestions.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Erik Willihnganz

Excellent Value

Used daily for 2+ years
Reviewed 2020-06-18
Review Source: Capterra

My first build (at a different property) was difficult because I did not have a solid grasp of what the software can do or how we were going to effectively use it. This time I have a much better understanding and have been able to ask for specific help to shape the software around our needs. The Hippo team has been excellent at grasping what I want to do and making the adjustments with me to make that happen. If a person is completely new to the world of CMMS, the learning curve is very steep and the level of detail required can be daunting. patience is critical and following the guidance of the Hippo team for steps in developing your database is the best advice I can offer next to taking a course on CMMS.

Pros
This is my second CMMS build with Hippo. Ease of setup is a priority for me, and my team has noted how easy the software is to use compared to our old system. Support from Hippo's team has been excellent and quick.

Cons
I would like to see an easy way to generate reports that will chart metrics readings that we collect - for example, we take a daily reading on a specific tank, and only refill it as needed. I would like to be able to generate a graph that shows the rate at which the tank is emptied.

Response from Hippo CMMS


Hi Erik,

Thank you for the kind response, and sharing you experience with the software! We love to see when people bring the software with them in new positions. If you would like to discuss the reporting options further, I would love to hear your ideas more in depth and see if we can work a solution out for you!

Regards,

Matt Jacobsen
Customer Success Manager
1-866-956-2859 ext265
mjacobsen@hippocmms.com

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Thiago Nunes

An execellent tool

Used daily for 6-12 months
Reviewed 2019-08-19
Review Source: Capterra

Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use. I use Hippo every day, adding, editing and sometimes creating work orders. And I have an excellent experience with the support team. Sometimes we have in-depth discussions on how we can improve our expertise about Hippo and finding solutions to our requests.

Pros
The software is user-friendly. In a few clicks, you can find what you are looking for. Good in extracting reports. Hippo it is organized and store thing properly.

Cons
You can't close more than one work order per time. Adding a piece of equipment, or adding a location should be more natural than add one by one. We can't have a hierarchy relationship between work orders. Hippo should allow us to create predecessors and successors dependencies. So, you can have a main project closed when its small pieces of work orders were settled first. Improve the way that hippo manages spare parts. Hippo should Create a separate space to register the spare parts instead of using per facility.

Response from Hippo CMMS


Hi Thiago,

As you know, we appreciate the feedback (both pros and cons) so that we can improve. We are constantly trying to make Hippo better, and adding new features. One thing I would suggest would be to customize a work category. For example, create a "Projects" category. This will allow you to keep associated tickets together. It also allows you to search for work orders and run reports in that category much easier and faster.

I know you are in touch with our support team often, and please continue to reach out to us.

Have a great day and enjoy the rest of our summer!

Mel Motoch

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Tony Fleury

A great program for time management in the work place.

Used daily for 2+ years
Reviewed 2020-06-16
Review Source: Capterra

I use it to send out work orders to the Maintenance Team once I receive them from all the users that submit them. I keep track of how long it takes someone to complete a Job. I keep track of parts being used. I keep all documentation from outside contractors. I take pictures of the job that needs to be repaired and upload them to the job request which saves a lot of time answering questions from the Maintenance Team. The best thing I Love about using this product is the Support team behind it. If at any time I need an answer about how to use this program properly, I just send the support team a quick E-mail and they get back to me within minutes with the answer. There is so much more to use and learn.

Pros
It keeps everyone working at an easy click of the button. It keeps you on track. Most of all it would have to be the support team at HippoCMMS. They are always there to help with whatever you need help with.

Cons
For me personally at first I had a hard time understanding how to use it, so I only used it for my basic needs. After getting more comfortable with using the system I felt more confident and then it was very exiting to learn about the numerous functions that it could be used for within the company.

Response from Hippo CMMS


Hi Tony,

Thanks for your great review! I'm glad to hear that Hippo is being a great tool for you and your team at MITT. I'm going to share your review with the entire Customer Success and Support Team, as it's very satisfying for us to see your growth as a user and to know that we played an important role in this process.
We are grateful to have you as a customer and we appreciate that you are always willing to be a reference for new prospects. It means a lot to us!
Please don't hesitate to reach out to us if you ever need any assistance.

Warm regards,

Fabio Carvalho
Customer Success Manager
866.956.2859 x 223 | fcarvalho@hippocmms.com

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Hippo CMMS pricing

Starting from
$40/month
Pricing options
Subscription
Free trial
View Pricing Plans

$40.00 / month --Single User


$165.00 / month -- Unlimited Users

Hippo CMMS features

API
Activity Tracking
Automatic Notifications
Document Management
Document Storage
Inventory Management
Inventory Tracking
Real Time Reporting
Workflow Management

Activity Dashboard (565 other apps)
Audit Trail (315 other apps)
Auditing (359 other apps)
Billing & Invoicing (298 other apps)
Compliance Management (382 other apps)
Customizable Reporting (410 other apps)
Data Import/Export (386 other apps)
Monitoring (297 other apps)
Real Time Data (339 other apps)
Reporting & Statistics (520 other apps)
Third Party Integration (426 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Hippo CMMS

Key features of Hippo CMMS

  • Preventive maintenance
  • Interactive site & floor plans
  • Graphical reports & extract Tools
  • Facilities management
  • Maintenance request portal
  • Web-based, regular updates and lifetime tech support
  • Maintenance request portal
  • Manuals, history, image management
  • Visual asset & equipment mapping
  • Record meter readings
  • Report equipment downtime & record downtime history
  • Labor management
  • Active directory integration
  • Activity tracking
  • Automatic backup
  • Automatic notifications
  • Automatic reminders
  • Barcode scanning & generation
  • Calendar management
  • Contact database
  • Cost analysis
  • Customized GUI
  • Customizable branding
  • Data extraction
  • Document storage
  • Email notifications
  • Estimating
  • Expense tracking
  • Equipment & asset management
  • Graphical User Interface
  • History tracking
  • Image library
  • Inventory tracking
  • Job costing
  • Labor management
  • Mobile integration
  • Multiple locations
  • Unlimited users
  • Permission management
  • Real time notifications
  • Real time reporting
  • Real time updates
  • Reporting
  • Resource management
  • Secure login
  • Single sign on
  • Supplier management
  • Task scheduling
  • Vendor management
  • Web portal
  • Work order management
  • Workflow management
  • Automated scheduling
  • Role-based permissions
  • Asset lifecycle management
  • Maintenance scheduling
  • ID tags
  • Equipment maintenance
  • Document management
  • Task lists
  • Inventory & spare parts management
  • Event management
  • Asset & equipment management
View All Features

Benefits

Customizable dashboards: Customize dashboards for real-time viewing of maintenance operations.

Interactive floor plans and site maps: view and manage all work orders and assets from floor plans and site maps.

Work order and preventive maintenance management: user-friendly work order management tools; set PMs to trigger according calendar or meter reading.

Calendar dashboard: easily view and manage current and upcoming planned maintenance.

Unlimited users: add as many users as needed, set permissions according to user's role in organization