Hippo CMMS Pricing, Features, Reviews and Alternatives

HIPPO CMMS gives us the ability to run individual reports for each piece of equipment. These reports help with capital expenditures when cost justification is needed.

It would be nice to have some sort of text box linked to each piece of equipment where you could keep notes and helpful information instead of using the Documents tab. If I need to write a note about a piece of equipment I have to edit a document then reload it to the HIPPO system.

Hi Alexander, Thanks for taking the time to leave us a review and your feedback. Nothing makes our team happier than hearing about another successful implementation. We definitely have data fields associated with equipment for comments and notes. Our team will be reaching out to you in the new year to see how we can make your experience even better. If you don't want to wait, drop us a line or send us an email and let us know of anything we can do to improve. Daniel

The best thing about HippoCMMS is excellent customer service. Quickly and courteously responsive, the reps discuss in detail the various questions and suggestions brought forward. They are also diligent in finding answers and solutions.

There are still some aspects of Hippo that are slightly awkward: sometimes there is no way to accomplish what you want-- though Hippo is very receptive to suggestions. Other times, the only way to accomplish what you want is by an inelegant series of steps-- but, again, Hippo has been incredibly willing to listen to such concerns and to implement new methods. I imagine there are some User requests that are simply impractical or incompatible with the software architecture. But so far Hippo has found a way to either solve my challenges or deal with them so that I'm happy overall.

Thank you for your great review! I'm glad you had a great onboarding experience and that our support team is being helpful. Please keep sharing your suggestions and insights with us. Your feedback is extremely important for us to keep improving Hippo. Please don't hesitate to contact us if you ever need any assistance. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com

The PM scheduling is helpful. It was difficult to use at first. The integration took a long time.

History of work is lacking. Should be able to pull up all work performed in comments section for each individual piece of equipment. When scheduled work orders are sent out a history of that piece of equipment being attached to the work order would be extremely useful. At this time this does not meet what I need. I have been in the industry for 30+ years, hotels and HOA high rises, construction etc. have set up multiple pm's and this one lacks in the info I have mentioned. Thanks,

I like that you can limit the access a user has. This is our main form of communicating any issues that may arise within the facility and with so many users a work order can easily get closed or rejected so it's nice to limit what they have access to. The software is pretty self explanatory.

I would really like to be able to edit/revise a completed work order. Sometimes a document or amount gets revised after-the-fact and it would be nice to not have to open/associate a new work order.

Thanks for the great feedback Veronica. It has been great working with you and the others at Camel back Ranch over the past 4 years.Also glad to hear that you find Hippo user friendly and simple - that is what we aim to do. Even better, Hippo is still relevant and useful in streamlining facilities maintenance for you. We hear you on the completed work order edit - it's very high on our priority list.

Hippo has a really neat layout. They can use your floor plans and lay out the equipment you maintain so that you get the really cool visual experience that no one else brings. We really like the mobile app. Hippo desktop version syncs with your smartphone or IPad via the Hippo mobile app. Our maintenance guys can create, complete and modify work orders from anywhere they have internet service or mobile phone access.

We rely on the email alert function to be fully functional. Our maintenance employee's are alerted about works order requests via email. Seems like from time to time Hippo's email servers go down, and we are not aware that work requests are being created.

Hi Tim, thanks for the great feedback and glad to hear Hippo is working well for Haas Cabinet. The e-mail issue should be resolved. If you experience any issues you know to call our tech support team. They are always there to help out when in a jam.