Hippo CMMS Pricing, Features, Reviews & Alternatives

Hippo CMMS

Easy to Use, Simple Maintenance Management Software

4.42/5 (289 reviews)

Hippo CMMS overview

What is Hippo CMMS?

Hippo CMMS is a maintenance management software tool for organizations of all sizes. It is a SaaS solution which is quick and easy to implement. Hippo CMMS offers a customized interface which can be designed to suit users' operational maintenance needs.

Hippo CMMS has been providing user friendly maintenance software to organizations in manufacturing, healthcare, education, hospitality, sports and recreation, property management, and municipalities since 2004. Hippo CMMS has designed their CMMS software with the intention of "making the complex simple." Hippo offers the necessary features required by organizations to streamline operations, but designed the application in a way that is intuitive. Hippo CMMS can be used by everyone in an organization, whether they're tech-savvy VPs and CIOs, or not so tech-savvy. The system enables the processing of work orders, carrying out of maintenance requests, management of preventive maintenance and spare parts, and report generation to be performed by employees at all levels.

Hippo CMMS comes with all the necessary modules and features required to streamline most maintenance operations; maintenance request portal, on demand work order management, preventive maintenance, inventory management, fleet maintenance, mobile work order management, reporting and extract tools. Each subscription comes with unlimited users.

Hippo CMMS training and support staff see clients implementation through from start to finish and continue supporting them throughout their subscription. Hippo offer an array of services to make sure implementation goes smoothly; site audits, data migration, software customization, on-site and web training.

Pricing

Starting from
$39/year
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Mexico, United Kingdom

Supported languages

English, French, Spanish
Hippo CMMS screenshot: Simple,  user friendly user interface (not some legacy old stuff that no one gets)Hippo CMMS Demo VideoHippo CMMS screenshot: KPIs - easy to access, instant insights into key performance indicatorsHippo CMMS screenshot: Get all equipment details from one screenHippo CMMS screenshot: Manage work orders and PMs from mobile devices, anywhere, anytimeHippo CMMS screenshot: Access asset information and details with a click or 2Hippo CMMS screenshot: Manage all asset maintenance including vehiclesHippo CMMS screenshot: View and manage all PMs and work orders from a calendar. Click and drag, reschedule, filter, you name it.

Hippo CMMS user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.2
  4.4
  4.7
Marishia Q.

Good for keeping maintenance tasks organized

Used daily for 2+ years
Reviewed 2019-04-02
Review Source: Capterra

I work in a vendor relations position in A/P. This streamlines the companies maintenance records for all of the senior facilities and the data or invoices are in the system organized and in detail for each department from the actual maintenance request, to the facilitating, to payment of invoices from the vendor and it makes the payment process seamless.

Pros
Anyone can use it, and can be tailored to special requests.

Cons
This software is extremely functional. I wouldn't change anything.

Response from Hippo CMMS


Thank you for your review, Marishia!

I'm glad Hippo is helping you and your team not only to keep track of your maintenance tasks, but also to streamline records and invoices for the A/P department. It's always great to hear when different departments take advantage of Hippo tools and features.
Please don't hesitate to contact us if you ever need any assistance.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Jennifer M.

Super easy but also robust

Used daily for 2+ years
Reviewed 2020-03-02
Review Source: Capterra

We have a much more seamless program for the maintenance guys to use which means our maintenance data is much more reliable than it's been in the past. We can ensure that we have parts when needed, PMs are done when scheduled and repair records are tracked.

Pros
I love that there is a minimal learning curve. I can limit abilities for each user but make changes as they learn and become more comfortable. I tell all new users, "Feel free to explore. You can not screw anything up." This allows them to be more confident and curious and confidence and curiosity lead to better data in and better data out.

Cons
The inventory aspect is fantastic when it comes to tracking usage and notifying the need to replenish, but there are processes that I would like to see added; showing replenishment history, reporting on where parts are used (vs on what work order), and inventory below minimum (vs at or below).

Response from Hippo CMMS


Hi Jennifer,

Thank you for your review. You and the Pampered Chef team have been doing a great job using Hippo. I was very happy to learn more from you on how to create incentives for users adopting Hippo. I'm glad to hear that Hippo's ease of use is also playing a big role when it comes to boosting user learning and adoption.
You have a good point and I think there is still a lot of room for improvement when it comes to inventory reporting. The new PO module that is going to be released soon will create a lot of new opportunities for our dev team to explore. Stay tuned for updates.
Please don't hesitate to contact us if you have any other questions or suggestions.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aubree F.

Better than I could have hoped

Used daily for less than 6 months
Reviewed 2021-04-08
Review Source: Capterra

So far I am really enjoying learning this software. The support and excellent customer service has completely sold me on this product.

Pros
I love, love, love the immediate, knowledgeable, and friendly support that you offer on the software. I am very new to this system and have about a million questions. Your team has been amazing! I am still learning the parts and PO side but so far I am very very happy with the ease of use. Its taken me a while to wrap my head around certain things but I think as I learn more it will just come intuitively.

Cons
Lack of a true cycle count on parts. This is very important for our company. We need to verify that our inventory is correct through random weekly checks. Also the big one.....Part Number, not Part Name should be the first thing that the technicians look for when they are entering parts on a work order. Its much easier than trying to remember how the part was named in the system. They have to use the part number that they find in the manuals for the machines so they should be able to search by part number when trying to use parts on their work orders. This has driven me mad lately.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Thiago N.

An execellent tool

Used daily for 6-12 months
Reviewed 2019-08-19
Review Source: Capterra

Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use. I use Hippo every day, adding, editing and sometimes creating work orders. And I have an excellent experience with the support team. Sometimes we have in-depth discussions on how we can improve our expertise about Hippo and finding solutions to our requests.

Pros
The software is user-friendly. In a few clicks, you can find what you are looking for. Good in extracting reports. Hippo it is organized and store thing properly.

Cons
You can't close more than one work order per time. Adding a piece of equipment, or adding a location should be more natural than add one by one. We can't have a hierarchy relationship between work orders. Hippo should allow us to create predecessors and successors dependencies. So, you can have a main project closed when its small pieces of work orders were settled first. Improve the way that hippo manages spare parts. Hippo should Create a separate space to register the spare parts instead of using per facility.

Response from Hippo CMMS


Hi Thiago,

As you know, we appreciate the feedback (both pros and cons) so that we can improve. We are constantly trying to make Hippo better, and adding new features. One thing I would suggest would be to customize a work category. For example, create a "Projects" category. This will allow you to keep associated tickets together. It also allows you to search for work orders and run reports in that category much easier and faster.

I know you are in touch with our support team often, and please continue to reach out to us.

Have a great day and enjoy the rest of our summer!

Mel Motoch

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Christopher G.

A rich tool that's keeps getting better and better

Used daily for 1-2 years
Reviewed 2021-02-08
Review Source: Capterra

We are using Hippo to track the work for our engineering teams across our two hotels. It's a great tool and getting better all the time.

Pros
Hippo is fairly easy to set up and use and it's simple enough to easily roll out to other users. The recurring / scheduled WOs are great for PM. The recently-released app makes Hippo even easier to use when mobile -- a key feature for my organization. The calendar view is important for our team. I like the database query tool, but wish you could duplicate queries. The customer service is excellent! -- second to none!

Cons
The primary challenge for our organization using Hippo is finding WOs once open. It would be nice if there were a bucket/queue for NEW WOs awaiting assignment instead of having to search for them amidst all the other work orders. Search is getting better and easier with the app, but requires re-entering search criteria every time you click into a WO and back out. Also, it would be nice if there were a way to time-delay/park items ("snooze this for a week and the put it back in the queue to be assigned"). Lastly, I would love if there were a way to customize the WO field layout, remove fields, add custom fields and change whether ANY field is required or not (instead of the 4 that can be modified).

Response from Hippo CMMS


Thank you, Christoper, for the honest review!

We will definitely take your suggestions into consideration for what we could improve on, we always love to hear feedback on how we could become an even better product.

Cheers!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Hippo CMMS pricing

Starting from
$39/year
Pricing options
Free trial
Subscription
View Pricing Plans

Hippo Starter: $39 / User

Hippo Plus: $69 / User

Hippo Pro: $99 / User

Hippo CMMS features

API
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
Document Management
Inventory Management
Mobile Access
Reporting/Analytics
Third Party Integrations
Workflow Management

Activity Dashboard (914 other apps)
Audit Management (571 other apps)
Billing & Invoicing (588 other apps)
Compliance Management (703 other apps)
Customizable Reports (650 other apps)
Data Import/Export (707 other apps)
Real Time Data (578 other apps)
Reporting & Statistics (922 other apps)
Search/Filter (655 other apps)
Status Tracking (595 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Hippo CMMS

Benefits

Customizable dashboards: Customize dashboards for real-time viewing of maintenance operations.

Interactive floor plans and site maps: view and manage all work orders and assets from floor plans and site maps.

Work order and preventive maintenance management: user-friendly work order management tools; set PMs to trigger according calendar or meter reading.

Calendar dashboard: easily view and manage current and upcoming planned maintenance.

Unlimited users: add as many users as needed, set permissions according to user's role in organization