Hippo CMMS Features

Hippo CMMS

Maintenance Management Software

4.44/5 (198 reviews)

Hippo CMMS Feature Summary

  • Unlimited users
  • Workflow management
  • Preventive maintenance
  • Inventory & spare parts management
  • Equipment & asset management
  • Customized GUI
  • Interactive site & floor plans
  • Reporting
  • Role-based permissions
  • Permission management
  • Web portal
  • Automatic reminders
  • Automatic notifications
  • Automatic backup
  • Calendar management
  • Customizable branding
  • Contact database
  • Activity tracking
  • Cost analysis
  • Data extraction
  • Document storage
  • Estimating
  • Expense tracking
  • Inventory tracking
  • History tracking
  • Job costing
  • Labor management
  • Real time reporting
  • Real time notifications
  • Vendor management
  • Graphical User Interface
  • Image library
  • Mobile integration
  • Secure login
  • Automated scheduling
  • Asset lifecycle management
  • Maintenance scheduling
  • ID tags
  • Work order management
  • Graphical reports & extract Tools
  • Facilities management
  • Maintenance request portal
  • Web-based, regular updates and lifetime tech support
  • Barcode scanning & generation
  • Asset & equipment management
  • Document management
  • Maintenance request portal
  • Single sign on
  • Active directory integration
  • Manuals, history, image management
  • Multiple locations
  • Equipment maintenance
  • Resource management
  • Real time updates
  • Email notifications
  • Visual asset & equipment mapping
  • Record meter readings
  • Report equipment downtime & record downtime history
  • Event management
  • Task lists
  • Task scheduling
  • Supplier management
  • Labor management

Operations Management Feature Comparison

Most popular features of all Operations Management apps

API (405 other apps)
Activity Dashboard (289 other apps)
Activity Tracking (175 other apps)
Audit Trail (158 other apps)
Auditing (238 other apps)
Automatic Notifications (290 other apps)
Compliance Management (179 other apps)
Custom Fields (169 other apps)
Customizable Reporting (227 other apps)
Data Import/Export (229 other apps)
Document Storage (174 other apps)
Inventory Management (190 other apps)
Inventory Tracking (187 other apps)
Invoice Management (170 other apps)
Monitoring (173 other apps)
Multi-Location (155 other apps)
Real Time Data (200 other apps)
Reporting & Statistics (200 other apps)
Third Party Integration (201 other apps)
Workflow Management (195 other apps)

Competitor Feature Comparison

Hippo CMMS Feature Reviews

25 reviewers had the following to say about Hippo CMMS's features:

Brady Cummings

Overall great software that is easy to use and solves the issue of tracking work orders.

2018-03-26

We can now track work orders and have a paper trail for work.

Pros

-Easy to use -Easy work order tracking -Creates a paper trail for auditing purposes which is needed in the Food Industry -Great customer support!

Cons

- No dedicated app ( website based) - Little customization - No bar coding for parts which can make part inventory difficult

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Hi Brady,

Keeping track of your work orders for internal or external purposes surely make things so much easier. We are thrilled to hear that Hippo provides you will the info m=needed to meet the strict standards in the food industry. Also, thank you for the feedback. Keep an eye out for our monthly webinars that all users are allowed to attend. That will help you learn more about Hippos existing and new features!

Read more
Jeffrey Nicholas

HIPPO Review 2018

2018-09-17

Tracking chronic issues, costs associated with work orders

Pros

Older CMMS were more difficult to interface with

Cons

Ability to create reports, the data base is difficult/confusing when trying to set up custom reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Hi Jeffrey,

Thank you for taking a moment to get us your feedback. There is a whole library of Hippo Videos and Guides to help you learn more about our many features, such as running reports. Click on Support and Feedback when in the system and you can contact our support team to help you out!

Read more
Brad W.

Always easy to operate, with quick and friendly tech support.

2018-03-22

Tracked maint , info

Pros

Ease of use, configurability , customizable, Logo, ability to add users in real time info that can easily be transformed into real time reporting.

Cons

System updates, system access is denied during updates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Hi Brad,

Thank you for your feedback! We are are glad to hear that you are enjoying some of Hippos features. Sorry you experienced some update downtime. We try and schedule these at a most inconvenient time, which I guess wasn't the case for you. I apologies for any issues this may have caused you and your team. Do not hesitate to contact us with any questions or feedback you may have.

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Tim Polnau

Hippo review

2018-09-14

customer support has been great!

Pros

mobile capable is great, long term tracking of maintenance requests is beneficial.

Cons

using reports to look up history of locations and work that was done there.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jose La Santa

Great software for maintenance and work orders management

2018-07-16

Highly recommended if you are having issues with tasks management and time management with the maintenance of your facilities.

Pros

Having a web-based software with all the functionalities offered by this one was never an alternative until we tried and purchased this. Reports and easy of use from all user levels are definitely a plus.

Cons

The site and user forms could be more attractive visually, instead of just drop down boxes and blanks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Thanks for the awesome review Jose. We are really happy to hear that your experience with Hippo has been positive. Thanks very much for your suggestion on the user forms - we will connect with you if that is OK to get more details about what you would recommend for changes.

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Robert Iacampo

Hippo user

2018-09-14

Technical support by Hippo is above board. I am building our system on the fly and it is not too bad. I am previously familiar with the software having built a system for a previous employer. We have way to much equipment and are too large a plant to have engaged a HIPPO equipment survey. Not having anything in place and the need to start made it essential to go this route. We ordered software and it launched two days later. My Mechanics are getting more done in a day. Their morale has improved and they can get detailed instruction at their fingertips.

Pros

I use the mobile connection via smart phones to make work orders, parts, resources, and manuals available.

Cons

There needs to be a cost center work order field that can track and report output per cost center for budgeting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Hi Robert,

I love hearing your feedback about your mobile experience with Hippo. For your techs to be able to access Equipment info, parts, or manuals while on location must save so much time! Thank you for the feedback. We appreciate it!

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David Milewski

Worth the money, could improve.

2017-06-13

We wanted a work order system at a reasonable price and found this software does the job well. Just wish we could have an application where everything can take place there as opposed to checking emails then logging in via a browser. Also instead of emails I would prefer a text message letting me know to check the site.

Pros

Value, the easy tenant/requester interface, inventory tracking, work order system.

Cons

No phone or tablet app, notifications sent via email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Victor Arana

Verified Reviewer

Hippo CMS Complex average solution

2018-05-07

Pros

It's multi language oriented, real time report of end users behavior and you can use a tree structure and a basic RTEditor, you are ready to use Hippo.

Cons

JAVA integration features can raise the time lapse to deploy accurate customized CMS solutions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

5/10
Source: GetApp
Helpful?   Yes   No
Read more
Erick Kniestedt

The overall experience with HippoCMMS has been good. It is a great product for the price.

2018-03-30

Pros

The unlimited users accounts, reports, documents, pictures, and specifications that can be added to equipment and facilities, mobile access, and preventative maintenance module.

Cons

It would be nice to be able to have more ability to customize reporting, Demand work order fields and dashboard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Hi Eric

Thanks so much for the helpful feedback. Feedback from our users is what drives our product forward. Please keep it coming.

More customization on reports and work order forms are slated for 2018. Stay tuned. Happy to hear you generally pleased with the software, support and value Hippo brings.

Read more
Cindy Greenlay

Saves me Time!

2018-09-14

For our health standards, I can print out reports. I can track the status of preventative maintenance requests and demand work orders without having to ask the staff.

Pros

The system gives me the statistics I need to meet our health standards/ quality indicators for preventative maintenance

Cons

Not being able to manipulate mandatory fields.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Amber O'Donnell

Verified Reviewer

Terrific CS and support!

2015-12-02

We are unable to use Hippo to its full extent but have found full value in the tracking, preventive maintenance and common areas for our building and facilities staff.

Pros

The customer support and attention to detail has been terrific. Hippo is always eager to help and answer questions. Our Facilities Managers value the information and documentation the app can store on our equipment and preventive maintenance items.

Cons

Our only con right now is that Hippo does not interface with our Property Management Software, so we are limited in how we can use Hippo for our lodging/guest room maintenance items.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No

Response from Hippo CMMS


Awesome feedback Amber and glad to hear the support team has been a help. Expect more integration features in 2016. We'll make sure you get the most out of the software.

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Shane Mulligan

Verified Reviewer

Excellent App,Excellent Customer Service

2015-12-14

I have used Hippo CMMS for over 2 years and as a Maintenance Manager for 2 different hotels Hippo is invaluable to our business and to running my department effectively.With it being so user friendly Hippo does not require much time to train (Minutes) and is accessible by all staff in both hotels.It also enables the user to update whoever entered a work order via email automatically therefore cutting down correspondence time.Excellent App with excellent customer service that provide help within minutes and very friendly and personable.

Pros

User Friendly Excellent Layout Excellent customer services Makes time management easier Excellent for budget control

Cons

I honestly have no Cons for this App.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No

Response from Hippo CMMS


Thanks for the awesome feedback Shane. We're really pleased to hear that your team is getting great use out of Hippo! More great features coming in 2016.

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Tyrone Leech

Verified Reviewer

Affordable and Very Powerful Maintenance Management Software

2015-12-04

You can have direct access to your data from anywhere in the world, and the floor plan layouts that house all your maintenance data is a great tool for Asset Managers.

Pros

Cloud Based allowing access to your data anywhere in the world. 3 types of Dashboards, Advanced, Std, Calendar view Floor plan layouts with Asset data housed in one central location Mobile App creates more efficient workers, less time stuck behind the computer

Cons

None actually. The software is great and covers everything.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No

Response from Hippo CMMS


Thanks Tyrone for the encouraging feedback. We will continue to do our best to see our clients get the best support and CMMS software!

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Tim Heath

Verified Reviewer

Hippo CMMS Software

2015-12-02

We are able to track all work orders, costs of each work order, parts inventory, and have scheduled preventative maintenance work orders automatically generate.

Pros

We really like the mobile app. Hippo desktop version syncs with your smartphone or IPad via the Hippo mobile app.

Cons

Seems like from time to time Hippo's email servers go down, and we are not aware that work requests are being created.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No

Response from Hippo CMMS


Hi Tim, thanks for the great feedback and glad to hear Hippo is working well for Haas Cabinet. The e-mail issue should be resolved. If you experience any issues you know to call our tech support team. They are always there to help out when in a jam.

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Lisa Pedigo

Maintenance Software

2016-07-13

The training was thorough and as we build our database this software will help us with inventory as well as time management.

Pros

Work Orders - Preventative Maintenance

Cons

navigation

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Hi Lisa, Thanks for the great feedback. We are happy to hear Hippo is has been instrumental in making your maintenance department more efficient and glad to see the preventive maintenance fature is working for you. Wait a few months for our new Version 6 release - there will be a much more intuitive User Interface that will make navigation much better! Contact us anytime more feedback.

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Sandra Gormandy

Very easy to use this maintenance software program

2016-07-29

Pros

I like that it is easy to use and easy to track work orders

Cons

Nothing - the program is very easy to use and the reports are good

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering Hippo CMMS

Tracking of work orders is very easy and the reports are good

Source: Software Advice
Helpful?   Yes   No
Read more
Brad Dahl

A Great Tool for Facility Managers and Maintenance Staff

2014-06-03

Its simple to navigate through, provides the appropriate fields to store facility info, running reports is simple.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Hi Brad, let us know which staff need help and we are happy to give them a thorough orientation to get them more comfortable with the software - as you said, Hippo is extremely user friendly, with the right coaching, your staff will be eager to use it

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Jay Michael

Customer Service

2015-01-09

The hardest part of creating a plan for success in facilities management is compiling all your equipment data. HippoFM makes this process simple by offering to do it for you.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
David Robinson

The software is functional but not user friendly

2018-03-26

Keeping a record of the work completed

Pros

You can log and keep electronic trail of the work completed on but inputting other items is cumbersome and very time consuming.

Cons

There isn't any real instructions or help drop down menus explaining what the field needs or why it is needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Hi David,

When in the system click on the Support and Feedback panel. There you will be able to locate several of our Hippo guides and videos. Additionally, you can click on Feedback to contact our support team with any questions that you may have. I hope this helps when adding a new piece of equipment to your system.

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Larry Septrick

I'm glad I chose hippo.

2017-04-18

We love the advanced dashboard option.

Pros

It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.

Cons

I wish there was a better (hierarchy) way to organize the parts in the parts data base.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Hippo CMMS

Get the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant's layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.

Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Thanks for the great review Larry and our team is happy to hear you find value in the Advanced Dashboard. A lot of work went into developing the interactive mapping and floor plans. Expect more good things to come in 2017. Let's keep the communication open.

Read more
David Swayze

Starting Over with Nothing*****

2018-09-20

I took over a position to maintain an 80 Acre campus that had NO inventory of any tools, equipment, current condition assessment, or any historical data of current Work order requests.

Pros

This software was easy to implement and set up.

Cons

We have many buildings that we do work on, and many different individuals that have access to inputting Work Order requests. Figuring out how to set the system up for that was a bit of a challenge at first, but it was overcome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Hi David,

Thank you for your feedback. We are all happy to hear that Hippo has been instrumental in allowing you and your team to manage your equipment and inventory. If you are having any issues with setting up user permissions for work order requests for all your buildings, contact our customer support - we have people eager to help and iron out any issues you are having.

Thanks again for your great review and we look forward to serving and improving your maintenance operations into the future.

Read more
John Palazola

Hippo offers Streamlined needs.

2018-01-18

Pros

The best thing about Hippo is that is partnered with and architechural firm and will with coordinate them to create an asset management map of your facility.

Cons

Color coding priority of management is not available, nor is their a list of immediate concerns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Robert Turner

Great support in setting up the program

2017-12-20

Recommend that they integrate maintenance schedules when first developing the location spreadsheets.

Pros

easy to create a work request and have it process through the system. Data entry is very easy to use and the templates are in an excel format

Cons

Training should be readily available to focus on different platforms, location template and scheduled maintenance templates

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Samantha darby

Very Good

2018-02-09

it is very easy to add items and for contractors to access their work orders

Pros

this is a very good application for small to very large property management and fleet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Ernie Romaniuk

Lions Manor Preventive Maintenance

2016-07-13

I was a little skeptical when I was first introduced to this product. Over the years I have seen a lot of systems come and go. My first experience with maintenance software was back in the early 80s. Now that was primitive. When I started using HIPPO I was amazed at the power behind this system. The ease of use was a very satisfying experience. I would recommend HIPPO to anyone I knew that was looking for a maintenance system

Pros

The ease of use. Reporting feature, calendar for scheduling, etc.A

Cons

That is the same with a lot of things, if you don't use the system for periods of time it takes awhile to get back in the groove.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Hippo CMMS

Just keep improving it the way you have been doing.

Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Hi Ernie - glad Hippo has been working well for you over the past 2+ years. If you ever need tp brush up on some of the new features we have added or legacy features, contact our support team. There are many on-going webinars you can take advantage of or get some personalized training sessions. Thanks for the feedback!

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