Hippo CMMS Features List

Hippo CMMS Reviews

Hippo CMMS

A Leader in Simple Maintenance Management Software -2002

4.43/5 (166 reviews)
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Hippo CMMS Feature Summary

  • Unlimited users
  • Workflow management
  • Preventive maintenance
  • Inventory management
  • Equipment and asset management
  • Customized GUI
  • Interactive floor plans
  • Mobile Access
  • Role-based permissions
  • Permission management
  • Bar Code Scanning and Generation
  • Mobile Solutions
  • Bar Code Reading and Generation
  • Work Order Management
  • Asset and Equipment Management
  • Inventory and Spare Parts Management
  • Graphical Reports and Extract Tools
  • Facilities Management
  • Maintenance Request Portal
  • Web-based , regular updates and lifetime tech support

Operations Management Feature Comparison

Most popular features of all Operations Management apps

API (368 other apps)
Activity Dashboard (235 other apps)
Activity Tracking (149 other apps)
Auditing (206 other apps)
Automatic Notifications (254 other apps)
Billing & Invoicing (133 other apps)
Compliance Management (158 other apps)
Custom Fields (143 other apps)
Customizable Reporting (199 other apps)
Data Import/Export (197 other apps)
Document Storage (142 other apps)
Inventory Management (173 other apps)
Inventory Tracking (163 other apps)
Invoice Management (154 other apps)
Monitoring (158 other apps)
Real Time Data (164 other apps)
Real Time Reporting (135 other apps)
Reporting & Statistics (152 other apps)
Third Party Integration (170 other apps)
Workflow Management (164 other apps)

Competitor Feature Comparison

Hippo CMMS Feature Reviews

25 reviewers had the following to say about Hippo CMMS's features:

Brad W.

Always easy to operate, with quick and friendly tech support.

2018-03-22

Tracked maint , info

Pros

Ease of use, configurability , customizable, Logo, ability to add users in real time info that can easily be transformed into real time reporting.

Cons

System updates, system access is denied during updates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Hi Brad,

Thank you for your feedback! We are are glad to hear that you are enjoying some of Hippos features. Sorry you experienced some update downtime. We try and schedule these at a most inconvenient time, which I guess wasn't the case for you. I apologies for any issues this may have caused you and your team. Do not hesitate to contact us with any questions or feedback you may have.

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Victor Arana

Verified Reviewer

Hippo CMS Complex average solution

2018-05-07

Pros

It's multi language oriented, real time report of end users behavior and you can use a tree structure and a basic RTEditor, you are ready to use Hippo.

Cons

JAVA integration features can raise the time lapse to deploy accurate customized CMS solutions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

5/10
Source: GetApp
Helpful?   Yes   No
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Erick Kniestedt

The overall experience with HippoCMMS has been good. It is a great product for the price.

2018-03-30

Pros

The unlimited users accounts, reports, documents, pictures, and specifications that can be added to equipment and facilities, mobile access, and preventative maintenance module.

Cons

It would be nice to be able to have more ability to customize reporting, Demand work order fields and dashboard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Hi Eric

Thanks so much for the helpful feedback. Feedback from our users is what drives our product forward. Please keep it coming.

More customization on reports and work order forms are slated for 2018. Stay tuned. Happy to hear you generally pleased with the software, support and value Hippo brings.

Read more
David Milewski

Worth the money, could improve.

2017-06-13

We wanted a work order system at a reasonable price and found this software does the job well. Just wish we could have an application where everything can take place there as opposed to checking emails then logging in via a browser. Also instead of emails I would prefer a text message letting me know to check the site.

Pros

Value, the easy tenant/requester interface, inventory tracking, work order system.

Cons

No phone or tablet app, notifications sent via email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Shane Mulligan

Verified Reviewer

Excellent App,Excellent Customer Service

2015-12-14

I have used Hippo CMMS for over 2 years and as a Maintenance Manager for 2 different hotels Hippo is invaluable to our business and to running my department effectively.With it being so user friendly Hippo does not require much time to train (Minutes) and is accessible by all staff in both hotels.It also enables the user to update whoever entered a work order via email automatically therefore cutting down correspondence time.Excellent App with excellent customer service that provide help within minutes and very friendly and personable.

Pros

User Friendly Excellent Layout Excellent customer services Makes time management easier Excellent for budget control

Cons

I honestly have no Cons for this App.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No

Response from Hippo CMMS


Thanks for the awesome feedback Shane. We're really pleased to hear that your team is getting great use out of Hippo! More great features coming in 2016.

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Tim Heath

Verified Reviewer

Hippo CMMS Software

2015-12-02

We are able to track all work orders, costs of each work order, parts inventory, and have scheduled preventative maintenance work orders automatically generate.

Pros

We really like the mobile app. Hippo desktop version syncs with your smartphone or IPad via the Hippo mobile app.

Cons

Seems like from time to time Hippo's email servers go down, and we are not aware that work requests are being created.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No

Response from Hippo CMMS


Hi Tim, thanks for the great feedback and glad to hear Hippo is working well for Haas Cabinet. The e-mail issue should be resolved. If you experience any issues you know to call our tech support team. They are always there to help out when in a jam.

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Brady Cummings

Overall great software that is easy to use and solves the issue of tracking work orders.

2018-03-26

We can now track work orders and have a paper trail for work.

Pros

-Easy to use -Easy work order tracking -Creates a paper trail for auditing purposes which is needed in the Food Industry -Great customer support!

Cons

- No dedicated app ( website based) - Little customization - No bar coding for parts which can make part inventory difficult

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Hi Brady,

Keeping track of your work orders for internal or external purposes surely make things so much easier. We are thrilled to hear that Hippo provides you will the info m=needed to meet the strict standards in the food industry. Also, thank you for the feedback. Keep an eye out for our monthly webinars that all users are allowed to attend. That will help you learn more about Hippos existing and new features!

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Lisa Pedigo

Maintenance Software

2016-07-13

The training was thorough and as we build our database this software will help us with inventory as well as time management.

Pros

Work Orders - Preventative Maintenance

Cons

navigation

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Hi Lisa, Thanks for the great feedback. We are happy to hear Hippo is has been instrumental in making your maintenance department more efficient and glad to see the preventive maintenance fature is working for you. Wait a few months for our new Version 6 release - there will be a much more intuitive User Interface that will make navigation much better! Contact us anytime more feedback.

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Sandra Gormandy

Very easy to use this maintenance software program

2016-07-29

Pros

I like that it is easy to use and easy to track work orders

Cons

Nothing - the program is very easy to use and the reports are good

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering Hippo CMMS

Tracking of work orders is very easy and the reports are good

Source: Software Advice
Helpful?   Yes   No
Read more
Amber O'Donnell

Verified Reviewer

Terrific CS and support!

2015-12-02

We are unable to use Hippo to its full extent but have found full value in the tracking, preventive maintenance and common areas for our building and facilities staff.

Pros

The customer support and attention to detail has been terrific. Hippo is always eager to help and answer questions. Our Facilities Managers value the information and documentation the app can store on our equipment and preventive maintenance items.

Cons

Our only con right now is that Hippo does not interface with our Property Management Software, so we are limited in how we can use Hippo for our lodging/guest room maintenance items.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No

Response from Hippo CMMS


Awesome feedback Amber and glad to hear the support team has been a help. Expect more integration features in 2016. We'll make sure you get the most out of the software.

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Brad Dahl

A Great Tool for Facility Managers and Maintenance Staff

2014-06-03

Its simple to navigate through, provides the appropriate fields to store facility info, running reports is simple.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Hi Brad, let us know which staff need help and we are happy to give them a thorough orientation to get them more comfortable with the software - as you said, Hippo is extremely user friendly, with the right coaching, your staff will be eager to use it

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Tyrone Leech

Verified Reviewer

Affordable and Very Powerful Maintenance Management Software

2015-12-04

You can have direct access to your data from anywhere in the world, and the floor plan layouts that house all your maintenance data is a great tool for Asset Managers.

Pros

Cloud Based allowing access to your data anywhere in the world. 3 types of Dashboards, Advanced, Std, Calendar view Floor plan layouts with Asset data housed in one central location Mobile App creates more efficient workers, less time stuck behind the computer

Cons

None actually. The software is great and covers everything.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No

Response from Hippo CMMS


Thanks Tyrone for the encouraging feedback. We will continue to do our best to see our clients get the best support and CMMS software!

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Ferdinand Sevilla

Great help working with our work orders and PMs.

2018-03-22

Pros

And it even allows for search and tracking work orders for follow-up and completion.

Cons

Only thing hard for me is generating reports. Like if I want to send email to my bosses so they can see what was accomplished for a given period of time.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Hi Ferdinand,

Hippo is known as being user friendly, so to hear you state that you do not have to be tech savvy to use our system is great! Thanks for that feedback! Regarding reports, you can save your reports in Hippo and have them scheduled to be emailed to you or anyone else. Be sure to click on the Support and Feedback tab when in the system. You can find several Hippo guides and videos to show you how!

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Ernie Romaniuk

Lions Manor Preventive Maintenance

2016-07-13

I was a little skeptical when I was first introduced to this product. Over the years I have seen a lot of systems come and go. My first experience with maintenance software was back in the early 80s. Now that was primitive. When I started using HIPPO I was amazed at the power behind this system. The ease of use was a very satisfying experience. I would recommend HIPPO to anyone I knew that was looking for a maintenance system

Pros

The ease of use. Reporting feature, calendar for scheduling, etc.A

Cons

That is the same with a lot of things, if you don't use the system for periods of time it takes awhile to get back in the groove.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Hippo CMMS

Just keep improving it the way you have been doing.

Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Hi Ernie - glad Hippo has been working well for you over the past 2+ years. If you ever need tp brush up on some of the new features we have added or legacy features, contact our support team. There are many on-going webinars you can take advantage of or get some personalized training sessions. Thanks for the feedback!

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Rada Flom

Verified Reviewer

Great Value in Key Tool

2015-12-16

We have recently completed an company wide implementation and are just now beginning to take full advantage of the system. As a data center provider that operates literally hundreds of power and cooling units in multiple states; this system will be key to our maintenance operations and has thus far proven to be effective and very promising.

Pros

Ease of use, excellent value, simple interface, great reporting capability, very personable customer service; great folks to work with.

Cons

My most significant requests are in order of importance; this system *must* include time stamping for individual work order entries; file attachment process should be made more intuitive and error reporting made more defined.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No

Response from Hippo CMMS


Thanks for the feedback Rada. Those updates are coming. Hang tight! Really appreciate the recommendation and glad to see that you are getting great use out of Hippo CMMS.

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Jay Michael

Customer Service

2015-01-09

The hardest part of creating a plan for success in facilities management is compiling all your equipment data. HippoFM makes this process simple by offering to do it for you.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
james Parsons

Where we are at.

2017-04-11

Basic asset management with service request capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Hello James, thank your taking the time to review our software, we really appreciate it. We'd like to learn more about your specific requirements to better understand your needs.

Please free to contact us at (866)956-2859 ext 255, at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards improving our support for your company.

We are currently working on releasing Version 6 of our software which will improve features and functionality.
Please contact us at info@hippocmms.com for more information.

Read more
Larry Septrick

I'm glad I chose hippo.

2017-04-18

We love the advanced dashboard option.

Pros

It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.

Cons

I wish there was a better (hierarchy) way to organize the parts in the parts data base.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Hippo CMMS

Get the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant¿s layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.

Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Thanks for the great review Larry and our team is happy to hear you find value in the Advanced Dashboard. A lot of work went into developing the interactive mapping and floor plans. Expect more good things to come in 2017. Let's keep the communication open.

Read more
Loren Sutphin

It has been an great software for us that has highly improved our process over paper work orders.

2018-03-23

It allows us to look up information much faster then going thru file cabinets for documents.

Pros

It allows multiple people to know where certain work orders are in process quickly. The reporting is good and allows you to look up items that may need replaced quickly.

Cons

There aren't many options for customization. There have been times that we would like to do something where we couldn't and the option wasn't there to even create a customization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Thanks Loren for the feedback. Glad to hear that over the past 1-2 years Hippo has been doing well for you. You will be happy to know that we are adding more customization features this year. You are not alone, many of our users have requested and our development team has the project slated for this year. We look forward to working with Gensco for many more years... please keep the feedback coming and thanks for the review.

Daniel - GM

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John Palazola

Hippo offers Streamlined needs.

2018-01-18

Pros

The best thing about Hippo is that is partnered with and architechural firm and will with coordinate them to create an asset management map of your facility.

Cons

Color coding priority of management is not available, nor is their a list of immediate concerns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Juan Angel

Good tool for the value

2017-04-11

HIPPO is a perfect starting CMMS. it is a really good tool to chance the culture of your company if your company does not use any ticketing system. Reporting should improve and the tool can be a bit more dynamic. it is a really good tool for the price.

Pros

value

Cons

reporting and maintenance

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Hello Juan, thank you for the great review. We're pleased to hear that your experience with Hippo has been enjoyable.
We will be releasing Version 6 of Hippo in the coming months, which will improve features and functionality. This new version will have the ability to customize reports to your liking!
Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

Read more
Matt Riddle

Hippo FM to the rescue

2014-07-09

Would like to see it supported on both major platforms Would like to see a mobile app (I think both of these things are in development stages)

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Thanks Matt
Our mobile app has been up and running since 2011, We'll demo it for you anytime -

Hippo will operational on all browsers this August - along with our new software update!

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Samantha darby

Very Good

2018-02-09

it is very easy to add items and for contractors to access their work orders

Pros

this is a very good application for small to very large property management and fleet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Danny Hart

Mill Steel Maintenance

2017-04-11

HIPPO CMMS has greatly simplified our maintenance management. I am very happy with the overall system, but I do wish it was a little easier to look up parts.

Pros

Simple to write and keep track of work orders and progress.

Cons

I cannot search for a part by part # within the actual work order. I don't care for the drop downs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Thank you Danny,
We appreciate your positive experience with our product and services. Happy to know, Our CMMS software has helped you write and keep track of work orders and progress.
I would like to inform you that Hippo is going to launch a new version of our software in coming months. I am sure, Hippo CMMS Version-6 will be able to address your concerns.

Deepak Tomer
Sales and marketing Manager
Hippo CMMS

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Zee Khan

Manager, Building Operations

2017-04-18

-Have an open API or a form to integrate with organization intranet (for example; web submission form on companies webpage to avoid entering user ID's or redirecting to hippo page) Overall 4.5/5 Keep up the good work!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Hippo CMMS


Hello Zee, thank you for the great review and constructive review.
We will be releasing our new Version 6 of Hippo in the coming months, which will improve features and functionality. This new version will have the ability to integrate with other programs!
Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

Read more