HorizonWeb vs ServiceTitan Comparison

Overview

Complete operations and fleet management solution featuring dispatching and scheduling, mobile communication, quick billing and settlements

ServiceTitan is a cloud-based field service management solution designed for electrical, plumbing, HVAC, garage door, chimney,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(6)

5

4

3

2

1

1

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

121

22

3

3

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

Pros

Service Titan is so user friendly and simplistic to use, dispute all of the amazing information it provides, it is perfect for anyone no matter what their ability is with technology.
Their support system is amazing, you can always reach someone, customer notifications is a HUGE plus and their customer record design is great.
It has improved so much of our business and we can't believe we ever worked without it. The pace of innovation at ST is quick which makes us excited for even more improved features.

Cons

Cons

It revealed so many areas where we were lacking and that is uncomfortable to find out about your business.
Is this even a question. I think our only complaint is little things that at the end of the day comes down to workflow ways and not so much on ServiceTitan.
I really can't name a con for the product. Only thing I can think of is sometimes ServiceTitan lags and that can hamper your operations momentarily.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review10 days ago

Key features

  • Total features16
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Analytics
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Backup Management
  • Billing & Invoicing
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Tracking
  • Campaign Analysis
  • Compliance Management
  • Customer Experience Management
  • Customizable Reporting
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop Interface
  • Electronic Payments
  • Email Integration
  • Email Marketing Management
  • GPS Integration
  • Geolocation
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Location Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Location
  • Payroll Integration
  • Payroll Management
  • Pro Forma Invoices
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Revenue Management
  • SMS Integration
  • Sales Reporting
  • Sales Tracking
  • Scheduled Reporting
  • Shipping Management
  • Surveys & Feedback
  • Task Scheduling
  • Third Party Integration
  • Timesheets
  • Web Traffic Reporting
  • Website Integration
  • Workflow Management
  • Total features57
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Analytics
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Backup Management
  • Billing & Invoicing
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Tracking
  • Campaign Analysis
  • Compliance Management
  • Customer Experience Management
  • Customizable Reporting
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop Interface
  • Electronic Payments
  • Email Integration
  • Email Marketing Management
  • GPS Integration
  • Geolocation
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Location Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Location
  • Payroll Integration
  • Payroll Management
  • Pro Forma Invoices
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Revenue Management
  • SMS Integration
  • Sales Reporting
  • Sales Tracking
  • Scheduled Reporting
  • Shipping Management
  • Surveys & Feedback
  • Task Scheduling
  • Third Party Integration
  • Timesheets
  • Web Traffic Reporting
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations1
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations9
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

HorizonWeb vs. ServiceTitan

See how HorizonWeb and ServiceTitan stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.