Housecall Pro vs Field Force Tracker Comparison

Overview

Housecall Pro is a full-suite tool that enables service professionals to run their entire business from their smartphone...

Field Force Tracker is a cloud-based field service management software which offers a range of features for customer, vendor,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$39.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,947

402

53

22

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.3

(18)

5

4

3

2

1

6

11

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Great for organizing our technicians with scheduling and invoicing in the field. When we have an issue they try to help us as fast as they can with solutions.
Housecall Pro makes the communication between company and customer seamless and easy. The best part of Housecall Pro is the ability to speak with your customer within the app.
Housecall pro has excellent customer service everyone I have come in contact with has been nothing but supportive. The web team did a great job on our web page.

Pros

My overall experience is very good like support team management or software very nice simple effective to improve business efficency.
Excellent" Help to manage over all Business Like Scheduling or Inventory.
The ability to track and response rate associated with this app are great. Easy to interact with the team.

Cons

We came from a larger platform and reduced to HCP, there are many features missing from our previous software that we miss.
It was a little bit confusing that could be however because we never got taught how to use it but just figuring it out yourself it was a little difficult.
No integration with QB desktop, though I may be the only person who has that problem.

Cons

The pricing should be a little bit lower & should be server based one time license. Recurring charges are too high sometimes.
Sometimes Recurring charges are too high other than these high charges, its all good.
Updating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features94
  • API
  • Absence Management
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Asset Management
  • Assignment Management
  • Attendance Management
  • Audit Trail
  • Auditing
  • Auto-Responders
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Bank Reconciliation
  • Barcode Support
  • Billing & Invoicing
  • Booking Management
  • Business Analysis
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Charting
  • Chat
  • Client Portal
  • Clock In / Out
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Content Filter
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Filtering
  • Data Import
  • Data Visualization
  • Dispatch Management
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • Feedback Management
  • GPS
  • Geographic Maps
  • History Tracking
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Multi-Location
  • Partial Payments
  • Profitability Analysis
  • Progress Tracking
  • Project Notes
  • Purchasing Management
  • QuickBooks Integration
  • Quote Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Receiving
  • Recurring Tasks
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • SLA Management
  • SMS Integration
  • SSL Security
  • Sales Tax Management
  • Search Functionality
  • Secure Data Storage
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Tagging
  • Third Party Integration
  • Time & Expense Tracking
  • Timesheets
  • Vendor Management
  • Work History
  • Work Order Management
  • Workflow Management
  • Total features34
  • API
  • Absence Management
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Asset Management
  • Assignment Management
  • Attendance Management
  • Audit Trail
  • Auditing
  • Auto-Responders
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Bank Reconciliation
  • Barcode Support
  • Billing & Invoicing
  • Booking Management
  • Business Analysis
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Charting
  • Chat
  • Client Portal
  • Clock In / Out
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Content Filter
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Filtering
  • Data Import
  • Data Visualization
  • Dispatch Management
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • Feedback Management
  • GPS
  • Geographic Maps
  • History Tracking
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Multi-Location
  • Partial Payments
  • Profitability Analysis
  • Progress Tracking
  • Project Notes
  • Purchasing Management
  • QuickBooks Integration
  • Quote Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Receiving
  • Recurring Tasks
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • SLA Management
  • SMS Integration
  • SSL Security
  • Sales Tax Management
  • Search Functionality
  • Secure Data Storage
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Tagging
  • Third Party Integration
  • Time & Expense Tracking
  • Timesheets
  • Vendor Management
  • Work History
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations12
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations2
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Housecall Pro vs. Field Force Tracker

See how Housecall Pro and Field Force Tracker stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.