Housecall Pro vs Field Service Lightning Comparison

Overview

Housecall Pro is a full-suite tool that enables service professionals to run their entire business from their smartphone...

Field Service Lightning by Salesforce is a cloud-based field service management platform designed to help businesses manage...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$39.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$25.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,947

401

53

22

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.2

(16)

5

4

3

2

1

8

5

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Great for organizing our technicians with scheduling and invoicing in the field. When we have an issue they try to help us as fast as they can with solutions.
Housecall Pro makes the communication between company and customer seamless and easy. The best part of Housecall Pro is the ability to speak with your customer within the app.
Housecall pro has excellent customer service everyone I have come in contact with has been nothing but supportive. The web team did a great job on our web page.

Pros

Cons

We came from a larger platform and reduced to HCP, there are many features missing from our previous software that we miss.
It was a little bit confusing that could be however because we never got taught how to use it but just figuring it out yourself it was a little difficult.
No integration with QB desktop, though I may be the only person who has that problem.

Cons

  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features94
  • API
  • Access Control
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Analytics
  • Application Integration
  • Appointment Management
  • Approval Process Control
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Bank Reconciliation
  • Barcode Scanning
  • Billing & Invoicing
  • Booking Management
  • Business Analysis
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Center Management
  • Case Management
  • Charting
  • Chat
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact History
  • Contact Management
  • Content Filter
  • Contract Management
  • Contractor Management
  • Cost Estimating
  • Credit Card Integration
  • Credit Card Processing
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Extraction
  • Data Filtering
  • Data Import
  • Data Visualization
  • Dispatch Management
  • Document Management
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • File Management
  • GPS
  • Geographic Maps
  • History Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Location Tracking
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Order Management
  • Partial Payments
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Problem Management
  • Progress Tracking
  • Project Notes
  • Push Notifications
  • QuickBooks Integration
  • Quote Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Receiving
  • Recurring Tasks
  • Referral Tracking
  • Reminders
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Resource Allocation
  • SLA Management
  • SMS Integration
  • SSL Security
  • Sales Tax Management
  • Scheduling
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Tagging
  • Task Tracking
  • Third Party Integration
  • Time & Expense Tracking
  • Work History
  • Work Order Management
  • Workflow Management
  • Total features68
  • API
  • Access Control
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Analytics
  • Application Integration
  • Appointment Management
  • Approval Process Control
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Bank Reconciliation
  • Barcode Scanning
  • Billing & Invoicing
  • Booking Management
  • Business Analysis
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Center Management
  • Case Management
  • Charting
  • Chat
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact History
  • Contact Management
  • Content Filter
  • Contract Management
  • Contractor Management
  • Cost Estimating
  • Credit Card Integration
  • Credit Card Processing
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Extraction
  • Data Filtering
  • Data Import
  • Data Visualization
  • Dispatch Management
  • Document Management
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • File Management
  • GPS
  • Geographic Maps
  • History Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Location Tracking
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Order Management
  • Partial Payments
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Problem Management
  • Progress Tracking
  • Project Notes
  • Push Notifications
  • QuickBooks Integration
  • Quote Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Receiving
  • Recurring Tasks
  • Referral Tracking
  • Reminders
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Resource Allocation
  • SLA Management
  • SMS Integration
  • SSL Security
  • Sales Tax Management
  • Scheduling
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Tagging
  • Task Tracking
  • Third Party Integration
  • Time & Expense Tracking
  • Work History
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations12
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrationsN/A
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation