Housecall Pro vs Service Pro Comparison

Overview

Housecall Pro is a full-suite tool that enables service professionals to run their entire business from their smartphone...

Service Pro helps automate and define rules for field service, RMA's, warranty and contract coverages for improved field...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$39.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,947

402

53

22

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

3.0

(9)

5

4

3

2

1

3

1

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
43%
would recommend this app

Pros

Great for organizing our technicians with scheduling and invoicing in the field. When we have an issue they try to help us as fast as they can with solutions.
Housecall Pro makes the communication between company and customer seamless and easy. The best part of Housecall Pro is the ability to speak with your customer within the app.
Housecall pro has excellent customer service everyone I have come in contact with has been nothing but supportive. The web team did a great job on our web page.

Pros

Cons

We came from a larger platform and reduced to HCP, there are many features missing from our previous software that we miss.
It was a little bit confusing that could be however because we never got taught how to use it but just figuring it out yourself it was a little difficult.
No integration with QB desktop, though I may be the only person who has that problem.

Cons

  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features94
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Bank Reconciliation
  • Billing & Invoicing
  • Booking Management
  • Business Analysis
  • Business Intelligence
  • Calendar Management
  • Calendar Sync with Google
  • Charting
  • Chat
  • Client Management
  • Client Portal
  • Communication Management
  • Contact Database
  • Contact History
  • Content Filter
  • Contract Drafting
  • Contract Management
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Templates
  • Data Extraction
  • Data Filtering
  • Data Import
  • Data Visualization
  • Dispatch Management
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • GPS
  • Geographic Maps
  • History Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lifecycle Management
  • Location Tracking
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Multi-Location
  • Order Management
  • Partial Payments
  • Physical Asset Tracking
  • Profitability Analysis
  • Progress Tracking
  • Project Notes
  • QuickBooks Integration
  • Quote Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Receiving
  • Recurring Tasks
  • Referral Tracking
  • Reminders
  • Returns Management
  • SLA Management
  • SMS Integration
  • SSL Security
  • Sales Tax Management
  • Search Functionality
  • Secure Data Storage
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Tagging
  • Task Management
  • Task Tracking
  • Third Party Integration
  • Time & Expense Tracking
  • Work History
  • Work Order Management
  • Workflow Management
  • Total features26
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Bank Reconciliation
  • Billing & Invoicing
  • Booking Management
  • Business Analysis
  • Business Intelligence
  • Calendar Management
  • Calendar Sync with Google
  • Charting
  • Chat
  • Client Management
  • Client Portal
  • Communication Management
  • Contact Database
  • Contact History
  • Content Filter
  • Contract Drafting
  • Contract Management
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Templates
  • Data Extraction
  • Data Filtering
  • Data Import
  • Data Visualization
  • Dispatch Management
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • GPS
  • Geographic Maps
  • History Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lifecycle Management
  • Location Tracking
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Multi-Location
  • Order Management
  • Partial Payments
  • Physical Asset Tracking
  • Profitability Analysis
  • Progress Tracking
  • Project Notes
  • QuickBooks Integration
  • Quote Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Receiving
  • Recurring Tasks
  • Referral Tracking
  • Reminders
  • Returns Management
  • SLA Management
  • SMS Integration
  • SSL Security
  • Sales Tax Management
  • Search Functionality
  • Secure Data Storage
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Tagging
  • Task Management
  • Task Tracking
  • Third Party Integration
  • Time & Expense Tracking
  • Work History
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations12
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations4
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Housecall Pro

Housecall Pro is constantly evolving

Reviewed 2 years ago

Housecall Pro has been very beneficial in making my company more efficient in management and professional in presentation.

Pros

Housecall Pro is constantly monitoring feedback from the service pros that they serve and evolving their software to better serve our needs. Housecall Pro is a GREAT company that keeps getting better and better.

Cons

There needs to be a way to accept partial payments.

Overall Rating
  • Ease of use
  • Customer support

Share this review:

Housecall Pro

Review

Reviewed 4 years ago

I like service pro. I. Would. Like to. Be. Able. To. Do. Reports. On. Sales. And. By. Erea. And. When I. Print. Work order. I. Would. Like. To see. Date. And. Time. Job. Is. Not the. Date and time it was. Printed

Pros

No pros were added to this review