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Intellect vs MasterControl Quality Excellence Comparison

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Overview

Category Leaders

Robust QMS software suite and platform offering extreme configurability. Meet FDA compliance and ISO standards, drive operational...

Category Leaders

MasterControl is an electronic quality management software (eQMS) system compliant with FDA regulations and ISO quality standards.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

60

5

4

3

2

1

36

20

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.5

190

5

4

3

2

1

116

61

13

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

I love that my team can configure a solid out-of-the-box solution to their specific needs and can create new applications to continually build and improve our QMS.
Our experience with implementation has been great. We have a support team ready to help us when we need it and they provide great industry standard support.
Intellect is very helpful, their staff is very friendly, accessible, and willing to help.

Pros

It has really helped us solve many issues with quality control and compliance. I would recommend this product to anyone who wants to move to the top tier of quality for their product.
The service offered by MasterControl has been excellent and system setup was easy thanks to a very good support. Customer Service team, as they responds quickly and offer good solutions.
Amazing customer success management department, most responsive Tech support I’ve ever interfaced with.

Cons

Unfortunately we lost our lead support for the software and no it falls on me to continue which I have yet to do. I do not know where to start.
Customer service is poor to follow up on reported issues in Support Tickets.
Limited in field or data manipulation (i.e., substring, formatting and converting from text to number or concatenation). Needs more programming/procedural capability.

Cons

Because of this struggle I have been creating reports in Power BI.
When the system gets upgraded, it always brings out a ton of unexpected issues. We know that we will have to dedicate a couple of days just to watching for problems.
A complete training compliance report is missing. We need to look 2 - 3 canned reports to get consolidated report.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features131
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Planning
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Bills of Material
  • Business Process Automation
  • Business Process Control
  • Buy Side (Suppliers)
  • Calendar Management
  • Calibration Management
  • Calibration Scheduling
  • Certificate/Label Printing
  • Change Management
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Complaint Management
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Contact Management
  • Content Management
  • Contract Drafting
  • Contract Lifecycle Management
  • Controls Audit
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Complaint Tracking
  • Customizable Dashboard
  • Customizable Reports
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Defect Tracking
  • Deployment Management
  • Design Management
  • Digital Signature
  • Document Automation
  • Document Capture
  • Document Check-in / Check-out
  • Document Classification
  • Document Coding & Control
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Email Alerts
  • Environmental Compliance
  • Equipment Management
  • Exceptions Management
  • FDA Compliance
  • Feedback Management
  • File Conversion
  • File Management
  • File Recovery
  • File Sharing
  • For Engineering Documents
  • For No-Code Development
  • For Small Businesses
  • Forms Automation
  • Forms Management
  • Full Text Search
  • Government Contracts
  • Graphical Workflow Editor
  • HIPAA Compliant
  • ISO Compliance
  • ISO Standards Management
  • Incident Management
  • Industrial Safety Management
  • Instrument Management
  • Internal Controls Management
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • MES
  • Maintenance Management
  • Material Requirements Planning
  • Mobile Access
  • Monitoring
  • Multi-Location
  • No-Code
  • Nonconformance Tracking
  • OSHA Compliance
  • Occupational Health Management
  • Offline Access
  • Operational Risk Management
  • Optical Character Recognition
  • Order Management
  • Percent-Complete Tracking
  • Periodic Review
  • Policy Management
  • Pre-built Templates
  • Predictive Analytics
  • Prioritization
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Data Management
  • Production Scheduling
  • Project Management
  • Quality Assurance
  • Quality Control
  • Quality Management
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Revision History
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Root Cause Analysis
  • Routing
  • Rules-Based Workflow
  • Safety Management
  • Sarbanes-Oxley Compliance
  • Scheduling
  • Security Management
  • Sell Side (Customers)
  • Specialty Contracts
  • Status Tracking
  • Supplier Management
  • Supplier Quality Control
  • Surveys & Feedback
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Collaboration
  • Templates
  • Third Party Integrations
  • Traceability
  • Training Management
  • Version Comparison
  • Version Control
  • Version Rollback
  • Visual Modeling
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features92
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Planning
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Bills of Material
  • Business Process Automation
  • Business Process Control
  • Buy Side (Suppliers)
  • Calendar Management
  • Calibration Management
  • Calibration Scheduling
  • Certificate/Label Printing
  • Change Management
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Complaint Management
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Contact Management
  • Content Management
  • Contract Drafting
  • Contract Lifecycle Management
  • Controls Audit
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Complaint Tracking
  • Customizable Dashboard
  • Customizable Reports
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Defect Tracking
  • Deployment Management
  • Design Management
  • Digital Signature
  • Document Automation
  • Document Capture
  • Document Check-in / Check-out
  • Document Classification
  • Document Coding & Control
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Email Alerts
  • Environmental Compliance
  • Equipment Management
  • Exceptions Management
  • FDA Compliance
  • Feedback Management
  • File Conversion
  • File Management
  • File Recovery
  • File Sharing
  • For Engineering Documents
  • For No-Code Development
  • For Small Businesses
  • Forms Automation
  • Forms Management
  • Full Text Search
  • Government Contracts
  • Graphical Workflow Editor
  • HIPAA Compliant
  • ISO Compliance
  • ISO Standards Management
  • Incident Management
  • Industrial Safety Management
  • Instrument Management
  • Internal Controls Management
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • MES
  • Maintenance Management
  • Material Requirements Planning
  • Mobile Access
  • Monitoring
  • Multi-Location
  • No-Code
  • Nonconformance Tracking
  • OSHA Compliance
  • Occupational Health Management
  • Offline Access
  • Operational Risk Management
  • Optical Character Recognition
  • Order Management
  • Percent-Complete Tracking
  • Periodic Review
  • Policy Management
  • Pre-built Templates
  • Predictive Analytics
  • Prioritization
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Data Management
  • Production Scheduling
  • Project Management
  • Quality Assurance
  • Quality Control
  • Quality Management
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Revision History
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Root Cause Analysis
  • Routing
  • Rules-Based Workflow
  • Safety Management
  • Sarbanes-Oxley Compliance
  • Scheduling
  • Security Management
  • Sell Side (Customers)
  • Specialty Contracts
  • Status Tracking
  • Supplier Management
  • Supplier Quality Control
  • Surveys & Feedback
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Collaboration
  • Templates
  • Third Party Integrations
  • Traceability
  • Training Management
  • Version Comparison
  • Version Control
  • Version Rollback
  • Visual Modeling
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations14
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations6
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

FP
AvatarImg

Filip P.

Pharmaceuticals, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Intellect logo

Intellect

Great quality eQMS

Reviewed 5 months ago

We have solved our problem with a lot of paperwork and consolidating our quality system. We are a manufacturing company with implemented restrictive quality system. We needed support in improving our QMS and help for us to grow.

Pros

Easy to use, intuitive eQMS system. Lots of configuration options, easy-to-use app creator. No code platform means you don't have to be a specialist to create new apps, all you need is proper training and you`re ready to go! System is affordable for small and medium companies.

Cons

The mobile app needs improving. Looks like it is left on its own and it needs some modifications. Sometimes doesn`t work properly on Android and IOS devices. Needs support here.

BE
AvatarImg

Beverly E.

Aviation & Aerospace, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Intellect logo

Intellect

Great software and excellent service!

Reviewed a year ago

We had a very good experience with Intellect.

Pros

You don't have to be a developer to customize the software. Three sites (design, test, live) are included, and each site has an administrative site to control the admin activities without technical assistance. The training for the out-of-the-box apps and to design the apps was excellent. The trainers were very knowledgeable about the software, and they were very patient with us. The implementation...

Cons

No issues. I like the software because it is helping us improve our quality system process and efficiency.

Vendor response

Hi Beverly, Thank you for your review! We agree, you don't need to be a developer to modify Intellect to meet your exact needs. But we're especially happy to hear that your training and implementation process was so positive. We also love that you built some custom apps on our no-code compliance platform, and that you were able to improve your quality process and efficiency with Intellect. - The Intellect team

SS
AvatarImg

Scott S.

Food & Beverages, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Intellect logo

Intellect

Intellect

Reviewed 3 years ago
Pros

Very collaborative software program that covers all areas of a Quality System that we currently use.

Cons

For only a few of the features, it was not extremely intuitive to navigate to the needed screen.

SB
AvatarImg

Steven B.

Pharmaceuticals, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Intellect logo

Intellect

KnowBio, LLC

Reviewed 3 years ago

It remains a good value when compared to other QMS solutions, because of the flexibility. Understanding "flexibility " is a selling point but i believe that effort is not well balanced with meeting industry expectations.

Pros

Ability to configure without professional services, however. Ability to build additional apps, thereby increasing value outside of Quality department

Cons

Much of the OOB workflows and configurations are not reflective to typical QMS workflows for the pharma/med device industry, therefore heavy user configuration is required. The documentation package is not compliant, execution and the documentation effort was poor. URS, FRS, Guides are not even accurate, much less complete. Understanding how the OOB configurations work is key to efficient user configurations....

KB
AvatarImg

Kristin B.

Medical Devices, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Intellect logo

Intellect

Gilero

Reviewed 2 years ago

It is a love/hate relationship! (software is hard - not limited to Intellect). Implementation [SENSITIVE CONTENT HIDDEN] and tech support [SENSITIVE CONTENT HIDDEN] are all-stars. Above and beyond type team players.

Pros

Customizable to be in alignment with existing Quality Management System structure/procedures vs. revamping our procedures to be in alignment with OOS software

Cons

Everything is a rabbit hole with troubleshooting and it is very time consuming, even with support from Intellect. Audit trail feature is poor, at best.

RW
AvatarImg

Ricky W.

Packaging and Containers, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Intellect logo

Intellect

Customization is great and support is greater

Reviewed a year ago

The experience is great! We are replacing multiple means of managing our quality systems with intellect and are looking at additional business process workflows that we can manage in intellect

Pros

I like the fact that the uses of this software are pretty much endless. We are finding new uses all the time

Cons

I honestly don't have any cons for the use of this software

Vendor response

Hi Ricky, Thanks for your review. We love your statement, that "the uses of this software are pretty much endless". We agree that with our no-code platform there's so much potential for your business. - The Intellect Team

AM
AvatarImg

Ashley M.

Biotechnology, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Intellect logo

Intellect

Enterprise Quality Management System

Reviewed a year ago

Intellect's software allows our company to move from independent standalone systems at each location into a centralized and accessible platform. This allows senior management better visibility and easy access to dashboard reporting to make quick and informed decisions.

Pros

The system is very configurable to our work processes. We are not forced to conform our quality systems to the software but can build a workflow that fits our company's needs.

Cons

Our company adheres to TNI 2016 and ISO 17025, it would be nice if the software had a Management Review app.

Vendor response

Hi Ashley, Thank you for your review and insights! It's great to hear that you've built a centralized system for all your locations, and that the system matches your work processes. Thank you for your feedback about a Management Review app. Our Product team loves to get this type of feedback and we look forward to speaking with you about this recommendation. Thank you! - The Intellect Team

SF
AvatarImg

Suelen F.

Medical Devices, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Intellect logo

Intellect

Great customer support and easy to build applications for non programmers

Reviewed 3 years ago

So far we've been usign for quality purpose, mostly document control and training managment. However, we have just implemented, therefore the benefit is yet to be determined. Nevertheless,I believe the applications will help to us ensure compliance, reduce paper and at the same time increase efficiency.

Pros

Intellect (QMS) comes with out of the box workflows that can be modified according to your business needs. As it is very user friendly it allows people without programming skills to modify and create applications, workflow processes and reports. Besides that, the customer service is very good, they are vey responsive, patient and understand our needs.

Cons

For someone who does not have programming skills, it can be quite annoying configuring some items every single time, in different templates and different parts of the workflow, such as email notifications. A tool such as 'copy and paste' would be wonderfull.

KO
AvatarImg

Kristen O.

Aviation & Aerospace, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Intellect logo

Intellect

Intellect for everyone

Reviewed 2 years ago

Our experience with implementation has been great. We have a support team ready to help us when we need it and they provide great industry standard support.

Pros

Key component of this software is how customizable it is. Also how easy it is for someone to use without programming experience. The main processes of any quality management system is set up out of the box which saves a lot of time.

Cons

So far we have yet to find something we don't like about Intellect.

Vendor response

Hi Kristen, thank you for your review and we're very happy to hear how easy Intellect has been to customize for you. Our goal is always to make our software user friendly and to help customers build processes around their business needs.

NC
AvatarImg

Navjot C.

Civil Engineering, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Intellect logo

Intellect

Powerful tool for EQMS but requires alot of effort and lacks helpdesk support

Reviewed 3 years ago

Customer service is poor to follow up on reported issues in Support Tickets. Required back-up on every instance of a help desk ticket (backups only done through our company IT). Cumbersome process to submit helpdesk ticket.

Pros

This software has many great features and options that allow the designer to setup/modify templates in many ways to meet project quality requirements. Out of the box templates and apps help designers were a great foundation to further develop apps to met project requirements and goals.

Cons

Customer service is poor to follow up on reported issues. Required back-up on every instance of a help desk ticket (backups only done through company our IT). As a designer changes to a single template item on average takes 30 seconds to a minute to process which can be cumbersome when making alot of changes. When a error is generated there should be a simple "one click" option that imports all of the relevant error information to a email or help desk form instead of forcing the user to go through the cumbersome process.

AB
AvatarImg

Alec B.

Food & Beverages, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Intellect logo

Intellect

Great QMS system and easy to use

Reviewed 2 years ago

Using the document control and training applications has reduced the time needed from our quality team to manage our documents and training. These two applications have replaced a full-time employee with managing our document control and training records. The Part 11 compliance also assisted with audits and ensured that documents are not modified by accident.

Pros

The customizability of the software. Being able to modify the system work for our company instead of having our company modify our processes to match the software is extremely helpful and made transitioning to using Intellect a pleasant experience.

Cons

Onboarding takes some time due to adding customizations. Onboarding would have been quicker if we used the out of box features, but the extra set up time was worth the benefit of having a fully customized system in the end.

Vendor response

Hi Alec, Thank you for taking the time to review Intellect. We're happy to hear that Intellect's extreme configurability helped you design a QMS solution that meets your unique needs. We appreciate your feedback about your onboarding experience, and we're always looking for ways to improve. Thank you for also sharing the many benefits you've experienced already. - The Intellect Team

JH
AvatarImg

James H.

Information Technology and Services, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Intellect logo

Intellect

Better than most of the other options out there!

Reviewed 3 years ago

The people have been great, and our employees are coming up with a number of additional uses for the Intellect Platform.

Pros

I love the flexibility of the software... In combination with the native quality modules, we have built out a complete set of modules for our sales team, giving them both CRM functionality as well as an integrated look at what is happening with their customers, having all the information in one place.

Cons

It would be nice if there was a richer report designer, for the creation of professional looking printouts / pdfs.

RR
AvatarImg

Rod R.

Electrical/Electronic Manufacturing, 1,001-5,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Intellect logo

Intellect

Good DMS software

Reviewed 3 years ago

We now have a universal system for all sites globally that provides immediate on-demand document delivery and offers a solid approval management system. Reporting tools are solid and support our audit needs.

Pros

The ease of global deployment was a significant benefit in our implementation. Intellect is our document management system now shared by all Infinite Electronics sites globally. There are several modules that allow you to customize the product to meet your specific requirements. The customer support is top quality, and the Intellect team is great to work with.

Cons

As with any software, it has limitations and specific interface requirements. Some of the interface requirements are a little cumbersome.

KW
AvatarImg

Kaye W.

Consumer Electronics, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Intellect logo

Intellect

Intellect is highly configurable and easy to use

Reviewed a year ago

I was able to implement 10 quality applications within our company during the first year by myself and one Intellect Implementation Lead. Since we purchased a contract for dedicated support from a senior level specialist I had the pleasure of working with the same Intellect specialist for the past 2 years. This provided seamless support and continuity from someone who knew my companies needs from the start. Some of these apps used out of the box functionality provided by Intellect, some with some small/medium amounts of customization, and even one application was built from entirely scratch.

Pros

There are so many ways to configure and customize your applications in Intellect. Use an application right out of the box, create an application from scratch, or anything in between for the applications your business requires.

Cons

On the rare occasion you do run into an issue, the trouble-shooting tools available may not clearly define the problem and you may need to request support.

Vendor response

Hi Kaye, Thank you for your review! We're happy to hear you were able to configure Intellect to get exactly what you need. And congrats on building a new application on your own using our no-code platform. The Intellect team