i-Sight vs Gladly Comparison

Overview

Investigative case management software for top brand organizations, banks and schools, for managing HR, fraud, and compliance investigations

Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(7)

5

4

3

2

1

4

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5.0

(1)

5

4

3

2

1

1

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features24
  • API
  • Assignment Management
  • Audit Trail
  • Batch Processing
  • Call Center Management
  • Call Routing
  • Case Management
  • Chat
  • Chat Transcript
  • Collaborative Workspace
  • Customer Complaint Tracking
  • Customer Database
  • Customer Profiling
  • Customizable Branding
  • Customizable Reporting
  • Email Integration
  • Exception Reporting
  • Help Desk Management
  • Historical Analysis
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Issue Management
  • Keyword Tracking
  • Multi-Channel Communication
  • Multi-Channel Management
  • Problem Management
  • Productivity Reporting
  • Project Notes
  • Queue Manager
  • Request Routing
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Integration
  • Single Sign On
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Tagging
  • Time & Expense Tracking
  • To-Do List
  • Trend Analysis
  • Voice Mail
  • Workflow Management
  • Total features21
  • API
  • Assignment Management
  • Audit Trail
  • Batch Processing
  • Call Center Management
  • Call Routing
  • Case Management
  • Chat
  • Chat Transcript
  • Collaborative Workspace
  • Customer Complaint Tracking
  • Customer Database
  • Customer Profiling
  • Customizable Branding
  • Customizable Reporting
  • Email Integration
  • Exception Reporting
  • Help Desk Management
  • Historical Analysis
  • History Tracking
  • IVR / Voice Recognition
  • Inbox Management
  • Issue Management
  • Keyword Tracking
  • Multi-Channel Communication
  • Multi-Channel Management
  • Problem Management
  • Productivity Reporting
  • Project Notes
  • Queue Manager
  • Request Routing
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Integration
  • Single Sign On
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Tagging
  • Time & Expense Tracking
  • To-Do List
  • Trend Analysis
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrations7
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations2
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

i-Sight vs. Gladly

See how i-Sight and Gladly stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.