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i-Sight vs Resolver Comparison

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Overview

Investigate & prevent incidents with i-Sight's case management platform. Streamline your process, track trends, and manage risk.

Resolver gathers all risk data and analyzes it in context—revealing the true business impact within every risk. Finally,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

10

5

4

3

2

1

7

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.3

42

5

4

3

2

1

18

20

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

This software has improved our customer relationships. Our customer appreciate our ability to keep them abreast of how our investigations and resolutions are proceeding.
We are able to more effectively communicate the progress of case resolution to the customer.
The ability to customize the software based on our existing business processes is one of the biggest strengths of i-Sight.

Pros

I greatly enjoy working in the system, the Resolver team in fantastic and very responsive. Any issues that may come up (rare though they are) are handled quickly.
Having previously submitted evidence from prior audits is very helpful during audits in progress. While the product is great, the support team is what makes the overall experience the exceptional.
The product is affordable, and easy to use and track incidents. It also provides a great ROI and helps prove a security department's worth.

Cons

When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect.
This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies.
Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case.

Cons

Upgrading from version to version is quite disruptive to our operations and we have typically found a fatal error the past few times we have upgraded.
After updating the risk content, the software will automatics refresh and will have to go through the list to find the risk I was updating.
There are other aspects of this software that I don't access as they are difficult to navigate and not intuitive.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features52
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Tracking
  • Alarm Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Asset Tracking
  • Assignment Management
  • Attendance Tracking
  • Audit Management
  • Audit Planning
  • Audit Trail
  • Business Process Control
  • Case Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Management
  • Contract/License Management
  • Controls Audit
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Document Management
  • Document Storage
  • Email Alerts
  • Email Management
  • Employee Database
  • Enterprise Risk Management
  • Event Logs
  • Event Management
  • Event Tracking
  • Evidence Management
  • Exceptions Management
  • FDA Compliance
  • Feedback Management
  • Forms Management
  • HIPAA Compliant
  • Historical Reporting
  • ISO Compliance
  • IT Incident Management
  • IT Risk Management
  • Incident Management
  • Incident Reporting
  • Industrial Safety Management
  • Inspection Management
  • Intake Management
  • Internal Controls Management
  • Investigation Management
  • Issue Management
  • Issue Tracking
  • KRI (Key Risk Indicator) Monitoring
  • Legal Risk Management
  • Location Tracking
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Language
  • Multi-Location
  • OSHA Compliance
  • OSHA Recordkeeping
  • Occupational Health Management
  • Operational Risk Management
  • PCI Assessment
  • Performance Metrics
  • Policy Management
  • Process/Workflow Automation
  • Project Management
  • Quality Assurance
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputational Risk Management
  • Response Management
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Safety Incident Management
  • Sarbanes-Oxley Compliance
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Security Management
  • Self Service Portal
  • Single Sign On
  • Sourcing Management
  • Status Tracking
  • Subject Profiles
  • Summary Reports
  • Tagging
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • User Management
  • User Profiles
  • Vendor Management
  • Version Control
  • Visual Analytics
  • Workflow Management
  • Total features109
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Tracking
  • Alarm Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Asset Tracking
  • Assignment Management
  • Attendance Tracking
  • Audit Management
  • Audit Planning
  • Audit Trail
  • Business Process Control
  • Case Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Management
  • Contract/License Management
  • Controls Audit
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Document Management
  • Document Storage
  • Email Alerts
  • Email Management
  • Employee Database
  • Enterprise Risk Management
  • Event Logs
  • Event Management
  • Event Tracking
  • Evidence Management
  • Exceptions Management
  • FDA Compliance
  • Feedback Management
  • Forms Management
  • HIPAA Compliant
  • Historical Reporting
  • ISO Compliance
  • IT Incident Management
  • IT Risk Management
  • Incident Management
  • Incident Reporting
  • Industrial Safety Management
  • Inspection Management
  • Intake Management
  • Internal Controls Management
  • Investigation Management
  • Issue Management
  • Issue Tracking
  • KRI (Key Risk Indicator) Monitoring
  • Legal Risk Management
  • Location Tracking
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Language
  • Multi-Location
  • OSHA Compliance
  • OSHA Recordkeeping
  • Occupational Health Management
  • Operational Risk Management
  • PCI Assessment
  • Performance Metrics
  • Policy Management
  • Process/Workflow Automation
  • Project Management
  • Quality Assurance
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputational Risk Management
  • Response Management
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Safety Incident Management
  • Sarbanes-Oxley Compliance
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Security Management
  • Self Service Portal
  • Single Sign On
  • Sourcing Management
  • Status Tracking
  • Subject Profiles
  • Summary Reports
  • Tagging
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • User Management
  • User Profiles
  • Vendor Management
  • Version Control
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations6
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations8
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Resolver logo

Resolver

Easy and convenient

Reviewed a month ago

Overall my experience has been great, customer service is so quick to respond.

Pros

I enjoy the ability to customize areas that are useful to our facilities.

Cons

It would be great if it had the ability to integrate with our system to keep up with all the new employee onboarding.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Resolver logo

Resolver

Feedback

Reviewed 12 days ago

Resolver is a comprehensive tool. With correct user guide and reference material, it would be even more helpful.

Pros

Resolver has detailed frameworks and also facilitates updation. I think these are great features.

Cons

Its inability to allow downloading of frameworks and relevant report. Also it would be very helpful if the software allowed uploading of documents for integrating internal compliance program with the frameworks and workflows on the platform. Also frequent trainings and refresher could also help in using the platform optimally.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Resolver logo

Resolver

It's a nice to part of it.

Reviewed 4 years ago
Pros

there i have find multiple user friendly options and easy to access the and accurate results in the reports.

Cons

there we have few options that are not must elaborated so we need to focus on those ones other than that all look normal.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Resolver logo

Resolver

Great Product

Reviewed a month ago

I have a positive experience with this software. It is a great tool to identify risk and provide action to mitigate that risk. It provides conclusive and accurate risk assessment of our critical building assets in healthcare.

Pros

the software is a great tool to identify risk and develop risk reduction strategy for our hospital facilities managers. The reporting is easy and if we want a feature changed the technical support is helpful and understanding to our needs. The heat map is also a useful tool for providing managers an idea of current risk levels and post mitigation risk levels. The software is also useful for sharing new strategies with other site managers that may have a similar risk on a critical asset and the workshops help share this experience with all users.

Cons

Sometimes I do have a hard time navigating the software and it's not as intuitive but I am also new to this and feel more comfortable hosting risk management workshops

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Resolver logo

Resolver

Review of Product

Reviewed 19 days ago

Overall I am please with the product and how we use it in our industry

Pros

A lot of useful tools, features and "bells and whistles"

Cons

lack of training when it comes to the use of the tool and features, alot of discovering them on your own.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Resolver logo

Resolver

Resolver for Security

Reviewed a month ago
Pros

Resolver is used on a daily basis for our company. It has easy to use and understand menus that make dispatching and tracking all calls a breeze.

Cons

The only complaint I have is that sometimes the program runs slowly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Resolver logo

Resolver

Multifunctional Resolver

Reviewed 2 months ago

I greatly enjoy working in the system, the Resolver team in fantastic and very responsive. Any issues that may come up (rare though they are) are handled quickly.

Pros

I love the scalability of the platform, we are currently using builds in 4 different orgs with plans to add more in the future.

Cons

There are a few features that are not currently present that I thought would have been standard or considered a basic necessity.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Resolver logo

Resolver

Threat Assessment Management System

Reviewed a month ago

It serves our purpose, but I do wish it worked to the full capacity in what we hoped.

Pros

We were able to design what we wanted and needed it to be.

Cons

Functions do not work in the way it was described, and the support that I expected is not something that has continued.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Resolver logo

Resolver

Resolver Review

Reviewed 22 days ago

Overall we are pleased with product, no issues on our end.

Pros

I like the CAD and Incident Reporting features of Resolver. In addition, it easy to use and train personnel software. Customer support is excellent. Very happy with product.

Cons

To print sizing issues. Word overlap if computer screen is not set properly. Only way to resolve this issue is to change screen settings on computer. Does not make sense as many programs adjust proper print screen sizing automatically.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Resolver logo

Resolver

Resolver for Risk Management

Reviewed a month ago
Pros

able to create multiple sites, and buildings download the content in excel format for further analysis

Cons

User interface has room for improvement 1) after updating the risk content, the software will automatics refresh and will have to go through the list to find the risk I was updating. 2) while updating the date (last review date/estimated completion date), there seem to be a glitch as I have to update it number of times in order to get the date I want

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Resolver logo

Resolver

A benefit to our environment

Reviewed a month ago
Pros

Customer services is like no other. When a ticket is submitted it is promptly followed up with and there has never been a time when I haven't been helped.

Cons

More opportunities to link together with alike institutions to see what is working for them and exchange solutions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support