i-Sight vs Qualtrics CustomerXM Comparison

Overview

Investigative case management software for top brand organizations, banks and schools, for managing HR, fraud, and compliance investigations

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(7)

5

4

3

2

1

4

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

151

41

5

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Pros

The best feature of Qualitrics is in fact that it checks your survey when you've completed it as a means to revamp or perfect it.
Not only does Qualtrics have basically every feature you could want, it makes sure you are publishing surveys that are accessible for screen readers. Customer support is fantastic, as well.
I also have called their customer support system a couple of times and they have always been super helpful and quick to answer my call.

Cons

Cons

There have been occasions where I'm forced to log in again because it timed out, but I was in the middle of using it.
Difficult to use and administrative burdensome.
Unfortunately learning how to use the software itself proved a bit more difficult because finicky and often took a lot of time to reorganize.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features24
  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Assignment Management
  • Audit Trail
  • Batch Processing
  • Behavior Tracking
  • Call Center Management
  • Case Management
  • Collaborative Workspace
  • Communication Management
  • Contact Management
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Email Integration
  • Escalation Management
  • Exception Reporting
  • Feedback Collection
  • Feedback Management
  • Historical Analysis
  • History Tracking
  • Issue Tracking
  • Keyword Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Predictive Analytics
  • Project Notes
  • Role-Based Permissions
  • Rules-Based Workflow
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Territory Management
  • Time & Expense Tracking
  • To-Do List
  • Trend Analysis
  • Workflow Management
  • Total features33
  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Assignment Management
  • Audit Trail
  • Batch Processing
  • Behavior Tracking
  • Call Center Management
  • Case Management
  • Collaborative Workspace
  • Communication Management
  • Contact Management
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Email Integration
  • Escalation Management
  • Exception Reporting
  • Feedback Collection
  • Feedback Management
  • Historical Analysis
  • History Tracking
  • Issue Tracking
  • Keyword Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Predictive Analytics
  • Project Notes
  • Role-Based Permissions
  • Rules-Based Workflow
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Territory Management
  • Time & Expense Tracking
  • To-Do List
  • Trend Analysis
  • Workflow Management

Integrations

  • Total integrations7
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations17
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

i-Sight vs. Qualtrics CustomerXM

See how i-Sight and Qualtrics CustomerXM stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.