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iAuditor vs Serviceaide Comparison

Overview

Equip your frontline with an inspection solution that they can learn in minutes, so you can manage operations from wherever...

ServiceAide is a service desk & service management solution for customer support and IT operations that helps improve response...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(86)

5

4

3

2

1

59

21

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.4

(22)

5

4

3

2

1

10

10

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Incredible friendly non-pressured experience. They want to help you in and offer a tremendous solution, but they let you decide if it is a good fit.
I would highly recommend investing in this tool as it will not only provide you with some peace of mind but also highlight areas for improvement.
Using within my team to improve the operation has been fantastic. Quick and easy to setup or utilise an existing template which can be adapted to suit your needs.

Pros

We are very pleased with the overall product capability, ease of use, and feature rich environment.
Simple and effective product, great value for the business with easy adaptation and good additives.
Strong ITIL based solution at a truly affordable price. I am an advisor for other companies and will recommend this product everytime.

Cons

In the beginning it could confuse you finding the right template to begin doing the audits.
In fact, the lack of persistent variables is one of the primary reasons why my motorhome template is more than 7,000 items long.
I needed to move from a hard copy Site Audit Check Sheet to an electronic version that I could report on.

Cons

The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.
Currently we're worried about the performance and availability.
Due to the customization there are a lot of options so some times you get lost in menus due to so many options.
  • Vendor responds to reviews
  • Last review20 days ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features19
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Auditing
  • Automatic Notifications
  • Configurable Workflow
  • Content Library
  • Contractor Management
  • Custom Fields
  • Custom Forms
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Digital Signature
  • GPS
  • Image Editing
  • Knowledge Base Management
  • Mobile Integration
  • Multi-Language
  • Offline Access
  • Permission Management
  • Projections
  • Quality Assurance
  • Quality Control
  • Real Time Reporting
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Single Sign On
  • User Management
  • Visual Analytics
  • Web Analytics
  • Total features19
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Auditing
  • Automatic Notifications
  • Configurable Workflow
  • Content Library
  • Contractor Management
  • Custom Fields
  • Custom Forms
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Digital Signature
  • GPS
  • Image Editing
  • Knowledge Base Management
  • Mobile Integration
  • Multi-Language
  • Offline Access
  • Permission Management
  • Projections
  • Quality Assurance
  • Quality Control
  • Real Time Reporting
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Single Sign On
  • User Management
  • Visual Analytics
  • Web Analytics

Integrations

  • Total integrations8
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations3
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iAuditor vs. Serviceaide

See how iAuditor and Serviceaide stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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