IFS Field Service Management Features

IFS Field Service Management

Field service management system for businesses of all sizes

4.45/5 (21 reviews)

Competitor Feature Comparison

Accounting Integration
Activity Tracking
Automatic Backup
Automatic Notifications
Billing & Invoicing
Calendar Management
Calendar Sync with Google
Call Center Management
Call Routing
Claims Management
Client Management
Client Portal
Contact Database
Custom Fields
Custom Forms
Customer Database
Customer History
Customizable Reporting
Customizable Templates
Drag & Drop Interface
Electronic Signature Capture
GPS
GPS Integration
Geographic Maps
History Tracking
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Job Management
Job Scheduling
Location Tracking
Maintenance Scheduling
Microsoft Outlook Integration
Mobile Alerts
Mobile Integration
Mobile Signature Capture
Multi-Currency
Multi-Location
Project Management
Projections
QuickBooks Integration
Quote Management
Real Time Data
Real Time Notifications
Recurring Tasks
Reminders
Returns Management
SSL Security
Search Functionality
Serial Number Tracking
Task Scheduling
Work History
Work Order Management
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Accounting Integration
Activity Tracking
Automatic Backup
Automatic Notifications
Billing & Invoicing
Calendar Management
Calendar Sync with Google
Call Center Management
Call Routing
Claims Management
Client Management
Client Portal
Contact Database
Custom Fields
Custom Forms
Customer Database
Customer History
Customizable Reporting
Customizable Templates
Drag & Drop Interface
Electronic Signature Capture
GPS
GPS Integration
Geographic Maps
History Tracking
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Job Management
Job Scheduling
Location Tracking
Maintenance Scheduling
Microsoft Outlook Integration
Mobile Alerts
Mobile Integration
Mobile Signature Capture
Multi-Currency
Multi-Location
Project Management
Projections
QuickBooks Integration
Quote Management
Real Time Data
Real Time Notifications
Recurring Tasks
Reminders
Returns Management
SSL Security
Search Functionality
Serial Number Tracking
Task Scheduling
Work History
Work Order Management
Visit WebsiteCompare App
Accounting Integration
Activity Tracking
Automatic Backup
Automatic Notifications
Billing & Invoicing
Calendar Management
Calendar Sync with Google
Call Center Management
Call Routing
Claims Management
Client Management
Client Portal
Contact Database
Custom Fields
Custom Forms
Customer Database
Customer History
Customizable Reporting
Customizable Templates
Drag & Drop Interface
Electronic Signature Capture
GPS
GPS Integration
Geographic Maps
History Tracking
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Job Management
Job Scheduling
Location Tracking
Maintenance Scheduling
Microsoft Outlook Integration
Mobile Alerts
Mobile Integration
Mobile Signature Capture
Multi-Currency
Multi-Location
Project Management
Projections
QuickBooks Integration
Quote Management
Real Time Data
Real Time Notifications
Recurring Tasks
Reminders
Returns Management
SSL Security
Search Functionality
Serial Number Tracking
Task Scheduling
Work History
Work Order Management
Visit WebsiteCompare App

IFS Field Service Management Feature Reviews

16 reviewers had the following to say about IFS Field Service Management's features:

Mike Senn

Solid product for field service management

2018-08-21

The Sales and Management team at IFS are committed to making each install successful.

Pros

Can handle any maintenance, repair or support scenario; Flexible; Highly configurable; User interface is intuitive; Data import/export feature very easy

Cons

Business rule creation is not intuitive Customer Portal lack a significant amount of functionality needed Warehouse portal requires a lot of work to tune for efficiency. It is not useful out of the box.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
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Celso Mello

IFS software covers all aspects of field service and it's highly configurable. Implementation and support services could be improved.

2018-09-05

Pros

Rich functionality - it covers all aspects of field service, including route optimization, dispatch, inventory, order management, pricing, etc.

Cons

We had many struggles adjusting it for performance, shortage of knowledgeable consultants, support can be improved, documentation is lacking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
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Paul Knight

User, support and administrator for 3 years as end user customer

2018-04-02

Upgraded from old ERP software to give better financial and manufacturing reporting

Pros

simple interface and ease of navigation. error messages are fairly intuitive and after only a few months of usage can be self rectified without the need of on site consultants

Cons

Some administrative tasks can be a bit clunky. Initial setups have to be correct as some changes are not changeable

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Steve Beale

New User

2018-08-08

Once we are fully implemented we can give a better review of FSM field service management.

Pros

Product rich, lots of flexibility and configurations. A full suite capability is a major draw. Capability to connect to IFS ERP.

Cons

Documentation is somewhat lacking. IFS staffing seems to be running thin on people and while they are great people they seem overworked and spread too thin.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Lydia Calder

Works Great

2017-02-23

Pros

Easy to use layout, tracks technicians on a map, works well with Quick Books.

Cons

Doesn't sync sometimes, design looks outdated.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Anonymous
( company, 201-500 employees)

So much functionality

2018-04-16

Pros

There was no need to bolt on modules from third parties that may or may not function properly throughout the system.

Cons

Implementation was a little rocky but I think that this depends greatly on the implementation team. Luckily our PM was awesome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Deb Wood

We are happy with FSM except for not being able to scan inv numbers

2016-09-20

Pros

Dispatching our plumbers and merging with Quickbooks

Cons

We have spoken with several reps from Corrigo requsting to be able to scan inventory bar codes from the field instead of our having to plumbers enter each item sold by hand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

8/10

Recommendations to others considering IFS Field Service Management

All good except not being able to scan inventory bar codes

Source: Software Advice
Helpful?   Yes   No
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Drew Looyenga

Functional and configurable software

2018-08-08

Pros

Easy to program. Configurable options that are approachable for SQL and XML writers.

Cons

Upgrade process is not well documented and does not often go smoothly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
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FRAZ ASAD

Innovative ERP that is challenging the Norms of ERP industry

2020-07-29

Involved in Implementation and surely can comment on the capabilities of the application in terms of business process handling and reporting needs, even in the most traditional and compounded scenarios it has answers to satisfy the customer needs and always on the edge to enhance application strength by developing more scenarios and options which help customers to achieve overall organization goals.

Pros

It is for the challengers those are open to explore new possibilities in the era of innovation & depicting result in the industries of most complex scenarios and business processes .

Cons

It becomes very rigid in terms of customization and repetitive actions are required to keep the process in check.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Claude Dubreuil

Configuration adventure

2018-08-22

Pros

Superbly elaborate and granular. It will eventually do everything we need to achieve and more and all within one solution

Cons

Functionality and data schema may require modification to meet your business need which will complicate implementation and lengthen cycle

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Emilia Thandi

Concise, supportive and efficient

2017-08-30

It does everything that we have been trying to do over the past few years for the contact centre customer services team. Our customers are being looked after so much better than before as agents are able to have full visibility of their details, history, etc.

Pros

Efficient use of data organisation and seeing the customer view all in one screen is so much easier.

Cons

A little long to implement but well worth it once all in place. Overall a good experience as we went with them after having issues with our original choice. Should have just bitten the bullet and spent that much ore for bespoke.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rudy Goedhart

Very satisfied with FSM

2015-05-27

Pros

The FSM product is very adaptable and configurable (through Business Rules & Custom Screens), which has allowed our company to take on new tasks and provide new service offerings, with minimum implementation time. This has served us well in the past, and I feel we haven't even scratched the surface yet.

Cons

The designed method to accomplish certain tasks does not always meet our immediate requirement or desired efficiency.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

9/10

Recommendations to others considering IFS Field Service Management

Request a Demo, ask the experts to show you how IFS FSM can fulfill your requirements.

Source: Software Advice
Helpful?   Yes   No
Read more
paul sheppard

used for several years, found to be very usfull and packed with features

2018-01-19

Pros

the ability to link PPM`s with PO`s so spare part orders are automatically ordered before a PPM is due

Cons

at times a little too complex , a large amount of features are good but at times confusing. If IFS could be simplified it would be one of the best around

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Emilio de la Fuente

IFS ERP

2020-02-26

We are switching from a 20 year old system so IFS really is a big leap in the right direction. Understanding it’s basics is key to avoid its complexity.

Pros

IFS is an erp I other so many features. Being in the automotive industry this is a great plus. You can find several options to suit all your needs.

Cons

The learning curve is difficult to master and will take you and your team quite some time to get used to it.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Aaron Sabin

Very good and very good functionality

2017-03-01

Very easy to use and a lot of functionality to customise the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Palash Shah

Best ERP System that I have used.

2019-08-20

Pros

You can setup searches,shortcuts too to make your life easier.

Cons

The ability to customize it further would be great!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more