Field service management system for businesses of all sizes
4.45/5 (21 reviews)Most popular features of all Operations Management apps
16 reviewers had the following to say about IFS Field Service Management's features:
The Sales and Management team at IFS are committed to making each install successful.
Pros
Can handle any maintenance, repair or support scenario; Flexible; Highly configurable; User interface is intuitive; Data import/export feature very easy
Cons
Business rule creation is not intuitive Customer Portal lack a significant amount of functionality needed Warehouse portal requires a lot of work to tune for efficiency. It is not useful out of the box.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
Rich functionality - it covers all aspects of field service, including route optimization, dispatch, inventory, order management, pricing, etc.
Cons
We had many struggles adjusting it for performance, shortage of knowledgeable consultants, support can be improved, documentation is lacking.
Rating breakdown
Time used: 2+ years
Frequency of use: Occasionally
Likelihood to recommend
Upgraded from old ERP software to give better financial and manufacturing reporting
Pros
simple interface and ease of navigation. error messages are fairly intuitive and after only a few months of usage can be self rectified without the need of on site consultants
Cons
Some administrative tasks can be a bit clunky. Initial setups have to be correct as some changes are not changeable
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Once we are fully implemented we can give a better review of FSM field service management.
Pros
Product rich, lots of flexibility and configurations. A full suite capability is a major draw. Capability to connect to IFS ERP.
Cons
Documentation is somewhat lacking. IFS staffing seems to be running thin on people and while they are great people they seem overworked and spread too thin.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
Easy to use layout, tracks technicians on a map, works well with Quick Books.
Cons
Doesn't sync sometimes, design looks outdated.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
There was no need to bolt on modules from third parties that may or may not function properly throughout the system.
Cons
Implementation was a little rocky but I think that this depends greatly on the implementation team. Luckily our PM was awesome.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Dispatching our plumbers and merging with Quickbooks
Cons
We have spoken with several reps from Corrigo requsting to be able to scan inventory bar codes from the field instead of our having to plumbers enter each item sold by hand.
Rating breakdown
Time used: 2+ years
Likelihood to recommend
Recommendations to others considering IFS Field Service Management
All good except not being able to scan inventory bar codes
Pros
Easy to program. Configurable options that are approachable for SQL and XML writers.
Cons
Upgrade process is not well documented and does not often go smoothly.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Involved in Implementation and surely can comment on the capabilities of the application in terms of business process handling and reporting needs, even in the most traditional and compounded scenarios it has answers to satisfy the customer needs and always on the edge to enhance application strength by developing more scenarios and options which help customers to achieve overall organization goals.
Pros
It is for the challengers those are open to explore new possibilities in the era of innovation & depicting result in the industries of most complex scenarios and business processes .
Cons
It becomes very rigid in terms of customization and repetitive actions are required to keep the process in check.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
Superbly elaborate and granular. It will eventually do everything we need to achieve and more and all within one solution
Cons
Functionality and data schema may require modification to meet your business need which will complicate implementation and lengthen cycle
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
It does everything that we have been trying to do over the past few years for the contact centre customer services team. Our customers are being looked after so much better than before as agents are able to have full visibility of their details, history, etc.
Pros
Efficient use of data organisation and seeing the customer view all in one screen is so much easier.
Cons
A little long to implement but well worth it once all in place. Overall a good experience as we went with them after having issues with our original choice. Should have just bitten the bullet and spent that much ore for bespoke.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
The FSM product is very adaptable and configurable (through Business Rules & Custom Screens), which has allowed our company to take on new tasks and provide new service offerings, with minimum implementation time. This has served us well in the past, and I feel we haven't even scratched the surface yet.
Cons
The designed method to accomplish certain tasks does not always meet our immediate requirement or desired efficiency.
Rating breakdown
Time used: Less than 6 months
Likelihood to recommend
Recommendations to others considering IFS Field Service Management
Request a Demo, ask the experts to show you how IFS FSM can fulfill your requirements.
Pros
the ability to link PPM`s with PO`s so spare part orders are automatically ordered before a PPM is due
Cons
at times a little too complex , a large amount of features are good but at times confusing. If IFS could be simplified it would be one of the best around
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
We are switching from a 20 year old system so IFS really is a big leap in the right direction. Understanding it’s basics is key to avoid its complexity.
Pros
IFS is an erp I other so many features. Being in the automotive industry this is a great plus. You can find several options to suit all your needs.
Cons
The learning curve is difficult to master and will take you and your team quite some time to get used to it.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Very easy to use and a lot of functionality to customise the product.
Pros
You can setup searches,shortcuts too to make your life easier.
Cons
The ability to customize it further would be great!
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
