iGrafx Features

iGrafx

The Power of Process Knowledge

4.7/5 (33 reviews)

iGrafx Feature Summary

  • Access Controls/Permissions
  • Ad Hoc Reports
  • Alerts/Notifications
  • Annotations
  • Audit Management
  • Auto Update
  • Business Continuity
  • Business Process Automation
  • Business Rules Management
  • Collaboration
  • Compliance Tracking
  • Customer Experience
  • Customer Journey Map
  • Customizable Dashboard
  • Data Source Connectors
  • Data Source Integrations
  • Design Analysis
  • Discrete Event Modeling
  • Document Assembly
  • Document Capture
  • Document Embedding
  • Document Retention
  • Drag & Drop
  • Dynamic Modeling
  • File Sharing
  • File Type Conversion
  • Flowchart
  • Freehand Sketch
  • Functions/Calculations
  • GRC
  • Governance
  • Graphical Modeling
  • HIPAA Compliant
  • ISO Compliance
  • IT Risk Management
  • KPI Monitoring
  • Knowledge Management
  • Legal Risk Management
  • Mobile Dashboards
  • Multi-Channel Data Collection
  • Network Diagram
  • OSHA Compliance
  • Operational Risk Management
  • PIA / DPIA
  • Presentation Tools
  • Private Dashboards
  • Process Capture
  • Process Change Tracking
  • Process Mapping
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Public Dashboards
  • RPA Governance
  • Report Export
  • Reporting/Analytics
  • Reputational Risk Management
  • Resiliency
  • Response Management
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Scheduled / Automated Reports
  • Scorecards
  • Stochastic Modeling
  • Templates
  • Third Party Integrations
  • Visual Workflow Management
  • Workflow Configuration

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Analysis
Ad hoc Reporting
Alerts/Notifications
Approval Process Control
Archiving & Retention
Audit Management
Audit Trail
Auto Update
Business Process Automation
Business Process Control
Calendar Management
Change Management
Collaboration Tools
Compliance Management
Compliance Tracking
Configuration Management
Consolidation/Roll-Up
Customer Experience Management
Customizable Branding
Customizable Dashboard
Customizable Reports
Customization
Dashboard
Dashboard Creation
Data Connectors
Data Import/Export
Data Mapping
Data Visualization
Design Analysis
Disaster Recovery
Discrete Event Modeling
Document Embedding
Document Generation
Document Management
Document Storage
Drag & Drop
Dynamic Modeling
Environmental Compliance
FDA Compliance
Feedback Management
File Management
File Sharing
Flowchart
Forms Management
Freehand Sketch
Full Text Search
Graphical Data Presentation
Graphical Workflow Editor
HIPAA Compliant
ISO Compliance
IT Risk Management
Incremental Backup
Internal Controls Management
Knowledge Management
Legal Risk Management
Lifecycle Management
Local Server Options
Mathematical Modeling
Mobile Access
Monte Carlo Simulation
Multi-Channel Data Collection
Multiple Format Support
Negative Feedback Management
Network Diagram
OSHA Compliance
Operational Risk Management
Organizational Charting
Performance Management
Policy Management
Predictive Analytics
Presentation Tools
Process Change Tracking
Process Control
Process Modeling & Designing
Process/Workflow Automation
Real Time Data
Real Time Monitoring
Real Time Reporting
Remote Server Options
Reporting & Statistics
Reporting/Analytics
Reputational Risk Management
Response Management
Retention Policy
Risk Assessment
Risk Management
Risk Reporting
Risk Scoring
Rules-Based Workflow
Sarbanes-Oxley Compliance
Scenario Planning
Scheduled / Automated Reports
Search/Filter
Secure Data Storage
Single Sign On
Stochastic Modeling
Storage Quantity Control
Strategic Planning
Task Management
Templates
Third Party Integrations
Version Control
Visual Workflow Management
Web Access / Restoration
Widgets
Workflow Configuration
Workflow Management
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Analysis
Ad hoc Reporting
Alerts/Notifications
Approval Process Control
Archiving & Retention
Audit Management
Audit Trail
Auto Update
Business Process Automation
Business Process Control
Calendar Management
Change Management
Collaboration Tools
Compliance Management
Compliance Tracking
Configuration Management
Consolidation/Roll-Up
Customer Experience Management
Customizable Branding
Customizable Dashboard
Customizable Reports
Customization
Dashboard
Dashboard Creation
Data Connectors
Data Import/Export
Data Mapping
Data Visualization
Design Analysis
Disaster Recovery
Discrete Event Modeling
Document Embedding
Document Generation
Document Management
Document Storage
Drag & Drop
Dynamic Modeling
Environmental Compliance
FDA Compliance
Feedback Management
File Management
File Sharing
Flowchart
Forms Management
Freehand Sketch
Full Text Search
Graphical Data Presentation
Graphical Workflow Editor
HIPAA Compliant
ISO Compliance
IT Risk Management
Incremental Backup
Internal Controls Management
Knowledge Management
Legal Risk Management
Lifecycle Management
Local Server Options
Mathematical Modeling
Mobile Access
Monte Carlo Simulation
Multi-Channel Data Collection
Multiple Format Support
Negative Feedback Management
Network Diagram
OSHA Compliance
Operational Risk Management
Organizational Charting
Performance Management
Policy Management
Predictive Analytics
Presentation Tools
Process Change Tracking
Process Control
Process Modeling & Designing
Process/Workflow Automation
Real Time Data
Real Time Monitoring
Real Time Reporting
Remote Server Options
Reporting & Statistics
Reporting/Analytics
Reputational Risk Management
Response Management
Retention Policy
Risk Assessment
Risk Management
Risk Reporting
Risk Scoring
Rules-Based Workflow
Sarbanes-Oxley Compliance
Scenario Planning
Scheduled / Automated Reports
Search/Filter
Secure Data Storage
Single Sign On
Stochastic Modeling
Storage Quantity Control
Strategic Planning
Task Management
Templates
Third Party Integrations
Version Control
Visual Workflow Management
Web Access / Restoration
Widgets
Workflow Configuration
Workflow Management
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API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Analysis
Ad hoc Reporting
Alerts/Notifications
Approval Process Control
Archiving & Retention
Audit Management
Audit Trail
Auto Update
Business Process Automation
Business Process Control
Calendar Management
Change Management
Collaboration Tools
Compliance Management
Compliance Tracking
Configuration Management
Consolidation/Roll-Up
Customer Experience Management
Customizable Branding
Customizable Dashboard
Customizable Reports
Customization
Dashboard
Dashboard Creation
Data Connectors
Data Import/Export
Data Mapping
Data Visualization
Design Analysis
Disaster Recovery
Discrete Event Modeling
Document Embedding
Document Generation
Document Management
Document Storage
Drag & Drop
Dynamic Modeling
Environmental Compliance
FDA Compliance
Feedback Management
File Management
File Sharing
Flowchart
Forms Management
Freehand Sketch
Full Text Search
Graphical Data Presentation
Graphical Workflow Editor
HIPAA Compliant
ISO Compliance
IT Risk Management
Incremental Backup
Internal Controls Management
Knowledge Management
Legal Risk Management
Lifecycle Management
Local Server Options
Mathematical Modeling
Mobile Access
Monte Carlo Simulation
Multi-Channel Data Collection
Multiple Format Support
Negative Feedback Management
Network Diagram
OSHA Compliance
Operational Risk Management
Organizational Charting
Performance Management
Policy Management
Predictive Analytics
Presentation Tools
Process Change Tracking
Process Control
Process Modeling & Designing
Process/Workflow Automation
Real Time Data
Real Time Monitoring
Real Time Reporting
Remote Server Options
Reporting & Statistics
Reporting/Analytics
Reputational Risk Management
Response Management
Retention Policy
Risk Assessment
Risk Management
Risk Reporting
Risk Scoring
Rules-Based Workflow
Sarbanes-Oxley Compliance
Scenario Planning
Scheduled / Automated Reports
Search/Filter
Secure Data Storage
Single Sign On
Stochastic Modeling
Storage Quantity Control
Strategic Planning
Task Management
Templates
Third Party Integrations
Version Control
Visual Workflow Management
Web Access / Restoration
Widgets
Workflow Configuration
Workflow Management
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iGrafx Feature Reviews

25 reviewers had the following to say about iGrafx's features:

Katharina H.

Very easy to use and incredibly intuitive for a BPM Software

2018-12-21

We soon also plan to use the Human Workflow component to make it easier for people to work in a process and provide all relevant information in standardized forms.

Pros

The object framework is very smart and really allows to display all relevant information for one process in one place. The reporting capabilities are so easy to customize and just display everything you need to all relevant people by providing an easy web-based access.

Cons

There's not that much but some minor tweaks around the conversion from older to newer versions (Desktop clients) but that's addressed soon as far as I'm aware of.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from iGrafx


Thank You Katharina for the wonderful review and for your support and use of iGrafx.

Read more
Azharuddin K.

Igrafix

2020-10-06

great

Pros

- process modeling - reports generation - roles and tasks

Cons

- linking two separate processes - complicated

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicolas B.

iGrafx is great for meeting the requirements of the regulation standarts

2020-11-30

iGrafx works great for us to meet regulatory compliance requirements with their great software and the great support team with an extensive knowledge on the features and capabilities of their product.

Pros

iGrafx provides us end to end solution infrastructure for in-company cloud deployment, risk and standards compliance in a scalable way.

Cons

Support team is not fast to response to the problems that we are reporting them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from iGrafx


Thank you Nicolas for your support and use of iGrafx. We also appreciate your candor about support response times. Support of our customers is something we definitely take very seriously and will look into.

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Steve A.

CSAA Business Process Modeling using iGrafx Cloud

2020-04-02

My personal experience has been fantastic. I love the features and product support. For my company, the experience has been very positive.

Pros

The ability to associate Systems, Teams, Roles, Capabilities, Requirements, Risks/Controls and other processes to establish a total perspective of a process that goes well beyond a mere process diagram.

Cons

These metrics are available as custom properties, but should be a part of the measurement scheme directly. 2). Reporting via IQL is clunky.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Vinay B.

iGrafx-CSAA

2020-04-06

It has been helpful with documenting the process flows

Pros

Flexible, Easy to use and integration with other apps

Cons

Sometimes slow with lot of process flow in the folder

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from iGrafx


Thank You Vinay for your continued support and use of iGrafx

Read more
April A.

Incredible Process Documentation & Simulation Software

2020-05-27

My iGrafx experience goes back 10 years with former employer. 50+ people in BPM team documenting processes.

Pros

iGrafx software is very easy to learn and leverage for a variety of process documentation exercises.

Cons

Expense required to obtain the iGrafx platform to store and version control processes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Susan G.

Requirement Elicitation - superb

2020-10-19

iGrafx helps me get a diverse team to focus on what the true business problem is that needs to be solved / documented so that new features can be implemented, or changes fully understood.

Pros

Ease of documenting requirements and gaining consensus from all participants, regardless of background - from C-suite to data entry clerk.

Cons

I solely use the business processing component - and cannot comment on other features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from iGrafx


Thank you for review and support of iGrafx

Read more
Daniel F.

Excellent Software for flowcharts

2019-02-13

I highly recommend iGrafx for creating flowcharts.

Pros

I use it to create graphical presentations and workflow diagrams.

Cons

I didn't find any issue with using iGrafx.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from iGrafx


Thank You Daniel for the kind review. We wish you all the best in your studies and future business career.

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Cesar A S.

The best tool for your business

2019-02-05

I like a lot this software, the way you can display and represent your work is unique.

Pros

It has the capacity to link all the elements that you need for your business, because you can create schemes and workflows that shows you all the activities that you, all the departments involves and you can see how the process runs, and determine is everything is has been doing well or it will requires modifications.

Cons

I do not have any complain about this software, maybe the price can be a limitation for some business, but it worths every penny.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from iGrafx


Thank You Cesar for the great review.

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Lindsay T.

iGrafx Review

2018-12-19

I have had a great experience with iGrafx. Everyone I have communicated with from the company has been extremely helpful.

Pros

Document Risk and Controls

Cons

Some of the functions are not intuitive and extra guidance is needed. Currently you need to purchase consulting hours to get help. It would be nice to have more complex tutorials and how to's available for free online. Or allow the help desk to answer more complex questions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from iGrafx


Thank you Lindsay for this kind review. You will be happy to know that we are currently working on an enhanced customer support portal for training and support.

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John P.

Ease of Use

2020-10-06

I have used it for over 20 years and still love it. I am frustrated when forced to use other tools.

Pros

It is full-featured, supporting all aspects of business design.

Cons

It doesn't have the market share it deserves.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from iGrafx


Thank you for your review and continuous dedicated support of iGrafx.

Read more
Shreve R.

iGrafx Review

2018-12-13

We use it to create the workflow with our account opening and account maintenance systems.

Pros

We use iGrafx for a specific software to create workflow diagrams.

Cons

The only thing I can think of to make it easier to get to is when you click on the folder of a saved workflow, it will open up iGrafx.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from iGrafx


Hello Shreve

Thank you for the kind words and for your support of iGrafx. We would like to talk with you to understand more about the issue you mentioned with opening files. Please feel free to contact us.

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Caroline A.

iGrafx is a powerful flowchart software

2019-01-16

iGrafx is a great tool for creating flowcharts especially hierarical organization charts.

Pros

-You can easily limit access to certain users.

Cons

I didn't face any problem with iGrafx but some printing issues for example sometimes the texts are too small.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from iGrafx


Thank you Caroline for the great review. We wish you all the best in your studies.

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Adesh S.

Basic stuff is easy to do in this app

2020-03-30

Due to the less than straightforward UX for the advanced features, we have mostly used this for basic process diagramming. For that this is great but that is not the full value of the product.

Pros

Basic process diagramming (swim lanes) is relatively straightforward. Its easy enough to create and update these during team meetings.

Cons

The more advanced stuff like shapes, phases, export etc is not that straightforward and requires training on the tool.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from iGrafx


Thank you Adesh for your review and thank you for your continued support.

We would love to chat with you further regarding the more advanced features you speak of and how we can help with tutorials or training. Please contact us: http://ow.ly/zj7P50z13va

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George C.

Great flowcharting software

2020-04-06

For that it's very good and it's quick to develop a workflow chart.

Pros

I like the functionality, good graphics and easy to develop relatively simple diagrams - especially for business process modelling.

Cons

The symbol library is pretty limited, e.g. hard to find right symbols for electrical diagrams. Process modeling is fairly complex and the help features are a bit limited.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from iGrafx


Thank You George for your review. We heard you and are consistently looking for ways to improve our help files and tutorials. The latest release of iGrafx contains more detail and useful videos that provide instruction on some of the more widely used functions of iGrafx. Additionally, soon we will be releasing a new virtual training system to allow users to take courses on-demand.

Thank you for your continued use and support of iGrafx.

Read more
Daniella M.

Efficient tool for flowcharts

2019-03-13

Effective and efficient tool that makes my process easier and faster.

Pros

It has a simple layout that helps me to document my process in a short time.

Cons

Didn't experience any issue so far with iGrafx.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from iGrafx


Thank You Daniella for the kind review.

Read more
Kelly S.

Tool that grows with your organization

2018-12-22

Great partnership to help us be successful.

Pros

This tool grows with your process maturity, yet is very easy to use from the beginning to help gain adoption.

Cons

It would be helpful if there was better integration between the desktop and web versions of the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from iGrafx


Kelly - Thank You so much for the great review and for your support of iGrafx. You will be happy to know that v17.5 (releasing on Jan 2) will provide even greater integration between the client and web.

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Paul V.

Best Support for Implementation of Process-Based Management

2018-12-24

4aBetterBusiness has used iGrafx to achieve transformational results with clients, with payback in months. iGrafx has always been at the forefront of introducing useful functionality that is easy to use.

Pros

Ease of use, focus on features and function that enable businesses to work better

Cons

We have had no issues with the installation or use of the software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from iGrafx


Paul
Thank You for your continued use and support of iGrafx.

Read more
Brian S.

Easy sales process and price is excellent

2018-12-13

Excellent company to work with.

Pros

The software was easy to implement, learn and use.

Cons

Still trying to figure out how to effectively use the shapes library and toolbar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from iGrafx


Hey Brian
Thanks for the great review. We would be happy to set up some time with you for a review of the shape library and toolbar. Just let us know.

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Chase C.

Financial Services - Lean Coach

2019-01-22

Pros

I am able to create detailed process maps with several swimlanes. My client love the output and can easily update live during meetings. I also went to the OPEX conference and the iGrafx's team told me about their cloud service which I'm going to look into.

Cons

At first, the interface is intimidating and has a learning curve, if you don't receive training.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from iGrafx


Chase

Thank you for the kind reciew. We would happy to talk to you more about the benefits of iGrafx cloud.

Read more
Patrick T.

Process for Six Sigma is great

2018-12-13

Process for Six Sigma is a great piece of software that is fairly intuitive to learn. The learning curve is not steep yet the product is quite powerful. It is clearly a mature product because I could not think of a process scenario that would not be able to be configured in the product. The ability to define variables within the software allowed me to customize it to exactly suit my use-case with specific clients. The on-screen simulation execution is an impressive thing to show to clients.

Pros

The ability to support what-if analysis of potential process changes. Design of experiments functionality also enabled us to quickly optimize processes.

Cons

The software is great. As a consulting firm, annual product licensing can be a challenge because if I am not staffed on a project when the product is up for renewal, I don't have a way to expense the cost and the license lapses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from iGrafx


Hello Patrick

We really appreciate you taking the time to leave these nice expressions and for your support of iGrafx.

It may be of interest to you that we now offer a subscription based model that may help with license expiration you mentioned. If you would like more information, please do not hesitate to contact us.

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Kurt M.

iGrafx Process for Six Sigma

2020-03-30

I use it when performing or training to RCAs, I use it to develop SOPs or work instructions.

Pros

I like the ability to turn a process map into an actual simulation.

Cons

Several people within our company prefer Visio for presentation value it provides and for less experienced users, they find it easier to use.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from iGrafx


Thank you Kurt for your review and honest feedback. We are sorry to hear that you did not get what was needed from your training. We would like very much to chat with you about defining a training session that is specific to the needs of your organization. Please contact us: http://ow.ly/q01p50z12JD

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Anonymous
(Executive Office company, 501-1000 employees)

Tool of Choice

2020-10-06

It was easy to get started.

Pros

This software was very easy to use right out of the box.

Cons

Customizing my favorites. The small icons related to the action in most cases not intuitive.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rohit L.

iGrafx is easy to use and great tool for documentation.

2018-12-26

IGrafx excellent product has help our organization to build many models of the organisation quickly and effectively.The Product is simple and easy to use and it enables a wide variety of model types.

Pros

IGrafx is excellent product has help us to build many models of our organizations projects like SAP and Six sigma.

Cons

It lacks sometime in basic elements structure

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from iGrafx


Thank You Rohit for your review and continued use of iGrafx. We would be curious to speak to you about the element structure you mention.

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Jonathan G.

Best Process and Relationship Mapping Software

2020-03-30

Organizational structural relationships and change is the focus of my use of iGrafx. I have no desire to find a different application for this purpose: iGrafx does what I need and does it well.

Pros

iGrafx Flowcharter is easy to learn and to use.

Cons

Nothing rises (or lowers) to the level of "like least," but I have sometimes had trouble aligning multiple connecting lines that converge in one node.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from iGrafx


Thank you Jonathan for your kind review. We really appreciate your continued support.

We would like to learn more about the alignment issue you mentioned. If you could contact us the next time it happens or provide us an example it would be greatly appreciated. http://ow.ly/fPdE50z136L

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