iGrafx Reviews

Ease of use, focus on features and function that enable businesses to work better

We have had no issues with the installation or use of the software

Paul Thank You for your continued use and support of iGrafx.

iGrafx provides us end to end solution infrastructure for in-company cloud deployment, risk and standards compliance in a scalable way. Their support team is maybe not fast to response but when they return they are extremely professional in their approaches to problem solution with a great expertise on the features of the product.

Support team is not fast to response to the problems that we are reporting them. Their knowledgebase which is present in their website should be improved with video tutorials. Shape and icon library, process maps visuals should be improved and local to cloud synchronization performance should be improved.

Thank you Nicolas for your support and use of iGrafx. We also appreciate your candor about support response times. Support of our customers is something we definitely take very seriously and will look into.

I like the functionality, good graphics and easy to develop relatively simple diagrams - especially for business process modelling.

The symbol library is pretty limited, e.g. hard to find right symbols for electrical diagrams. Process modeling is fairly complex and the help features are a bit limited.

Thank You George for your review. We heard you and are consistently looking for ways to improve our help files and tutorials. The latest release of iGrafx contains more detail and useful videos that provide instruction on some of the more widely used functions of iGrafx. Additionally, soon we will be releasing a new virtual training system to allow users to take courses on-demand. Thank you for your continued use and support of iGrafx.

I like the ability to turn a process map into an actual simulation.

There is a lack of good training on simulation. I took the training you provide, but there was not enough "meat" to the training. I tried to perform, what I thought was a simple simulation after the training and couldn't do it. I really need to find some good training for this, to get the full value out of this software. The library of shapes and icons is lacking. Several people within our company prefer Visio for presentation value it provides and for less experienced users, they find it easier to use.

Thank you Kurt for your review and honest feedback. We are sorry to hear that you did not get what was needed from your training. We would like very much to chat with you about defining a training session that is specific to the needs of your organization. Please contact us: http://ow.ly/q01p50z12JD

Software is very intuitive to use and meets many needs within the one application. It is a great value for the amount of functionality we gain.

The repository use can be a bit clunky on occasion.

Thank You Delisa for your kind review and continued support.

We use iGrafx to decrease the cost per process, increase the process efficiency, reduce the complex processes to straightforward levels and model the business processes in a simple way.

Great experience so far, nothing to mention as negative. Absolutely impressive features.

iGrafx software is very easy to learn and leverage for a variety of process documentation exercises. Extremely flexibility to make changes to process designs. Simulation software (Process) will provide much sought after information from which executive can make more informed decisions.

Expense required to obtain the iGrafx platform to store and version control processes. Newest Platform design includes incredible functionality that a small business with 2-4 people documenting processes would NEVER be able to utilize, yet price is way out of our price-range leaving us without a process storage solution.

1. It is easy to create flowcharts 2. There is flexibility with how to document your processes 3. The repository can store flowcharts and documents 4. There is an approval process in place 5. Document Risk and Controls

Some of the functions are not intuitive and extra guidance is needed. Currently you need to purchase consulting hours to get help. It would be nice to have more complex tutorials and how to's available for free online. Or allow the help desk to answer more complex questions.

Thank you Lindsay for this kind review. You will be happy to know that we are currently working on an enhanced customer support portal for training and support.

This tool grows with your process maturity, yet is very easy to use from the beginning to help gain adoption. More flexible than other BPMN tools to create your diagrams.

It would be helpful if there was better integration between the desktop and web versions of the software.

Kelly - Thank You so much for the great review and for your support of iGrafx. You will be happy to know that v17.5 (releasing on Jan 2) will provide even greater integration between the client and web.

As a student, I have been using IGrafx for a couple of years now. It makes creating diagrams and flow charts easy and clear to understand. The software helps me to organize my ideas and thoughts rspecially when I am working on my big school projects. Working with IGrafx is very easy and editing charts is straight forward. The app offers great variety of features and functionality.

One things that i don't like mainly is when I am moving the flow charts it accidentally move the connecting lines within them which can cause some confusions.

Ease of documenting requirements and gaining consensus from all participants, regardless of background - from C-suite to data entry clerk. I use iGrafx as a business process modeling tool - and am able to, in real time, capture a business process (e.g., financial, call center, back-end-system processing, etc) while the team describes what they do. The ability to add swimlanes, comments and descriptive decision diamonds keeps my team engaged during the requirement gathering process. Many times I am able to get the process and requirements approved before the meeting is over, eliminating the need to have the team review and approve off-line, speeding up the requirements process.

I solely use the business processing component - and cannot comment on other features.

Thank you for review and support of iGrafx

1). Simple for Web Diagrammers to create process diagrams. 2). The ability to associate Systems, Teams, Roles, Capabilities, Requirements, Risks/Controls and other processes to establish a total perspective of a process that goes well beyond a mere process diagram.

1). The cloud version could use built-in metrics for cycle time, defects, etc. to enable process improvement. These metrics are available as custom properties, but should be a part of the measurement scheme directly. 2). Reporting via IQL is clunky. It would be great if users had a GUI that allowed them to create reports more simply. 3). Could use a VSM template for the Cloud product 4). Could use a license that is a cross between Architect and Web Diagrammer that allows limited Architect capability such as adding process objects and content.

The ability to support what-if analysis of potential process changes. Design of experiments functionality also enabled us to quickly optimize processes.

The software is great. As a consulting firm, annual product licensing can be a challenge because if I am not staffed on a project when the product is up for renewal, I don't have a way to expense the cost and the license lapses.

Hello Patrick We really appreciate you taking the time to leave these nice expressions and for your support of iGrafx. It may be of interest to you that we now offer a subscription based model that may help with license expiration you mentioned. If you would like more information, please do not hesitate to contact us.

The easy-to-use user interface and the possibility to easily capture new processes. The object framework is very smart and really allows to display all relevant information for one process in one place. The reporting capabilities are so easy to customize and just display everything you need to all relevant people by providing an easy web-based access. If you want to improve a process, the simulation of iGrafx is very powerful and really helps you to test your what-if scenarios.

There's not that much but some minor tweaks around the conversion from older to newer versions (Desktop clients) but that's addressed soon as far as I'm aware of.

Thank You Katharina for the wonderful review and for your support and use of iGrafx.

It is intuitive in using the graphics. It is full-featured, supporting all aspects of business design.

It doesn't have the market share it deserves.

Thank you for your review and continuous dedicated support of iGrafx.

Basic process diagramming (swim lanes) is relatively straightforward. Its easy enough to create and update these during team meetings.

The more advanced stuff like shapes, phases, export etc is not that straightforward and requires training on the tool.

Thank you Adesh for your review and thank you for your continued support. We would love to chat with you further regarding the more advanced features you speak of and how we can help with tutorials or training. Please contact us: http://ow.ly/zj7P50z13va

Flexible, Easy to use and integration with other apps

Sometimes slow with lot of process flow in the folder

Thank You Vinay for your continued support and use of iGrafx

We use iGrafx for a specific software to create workflow diagrams. Since iGrafx is easy to use and works well with our software, I like it a lot.

I have not had a problem with iGrafx. The only thing I can think of to make it easier to get to is when you click on the folder of a saved workflow, it will open up iGrafx. Instead, you have to have iGrafx already open to get to a saved workflow.

Hello Shreve Thank you for the kind words and for your support of iGrafx. We would like to talk with you to understand more about the issue you mentioned with opening files. Please feel free to contact us.

IGrafx is excellent product has help us to build many models of our organizations projects like SAP and Six sigma.

It lacks sometime in basic elements structure

Thank You Rohit for your review and continued use of iGrafx. We would be curious to speak to you about the element structure you mention.

Extremely easy to use when it comes to creating flowcharts. Couple hours of touching to tool and you should be able to create flowcharts at ease.

I wouldn`t say there is a major issue with this software but would love to see more elements added to the web version.

Yusei Thank you so much for the kind review. You will be pleased to know that we just released iGrafx 17.5 which incorporated even more functionality into the web, including our Process Narrative.

I like how easy it is to learn how to simulate using iGrafx. I looked into other softwares before going with iGrafx in my previous company. I was impressed with functionality for the price tag. It allows me to do all and more of what I need to do and it was so easy to learn. I was simulating in a few weeks very complex client problems.

Graphics can be improved - it has customization, but nothing like an Excel per say.

Thank you for your kind review and continued support of iGrafx

iGrafx Flowcharter is easy to learn and to use. It's also fairly easy to customize to the user's particular requirements.

Nothing rises (or lowers) to the level of "like least," but I have sometimes had trouble aligning multiple connecting lines that converge in one node.

Thank you Jonathan for your kind review. We really appreciate your continued support. We would like to learn more about the alignment issue you mentioned. If you could contact us the next time it happens or provide us an example it would be greatly appreciated. http://ow.ly/fPdE50z136L

The software was easy to implement, learn and use.

Still trying to figure out how to effectively use the shapes library and toolbar.

Hey Brian Thanks for the great review. We would be happy to set up some time with you for a review of the shape library and toolbar. Just let us know.

Ease of use, ability for process models to be more dynamic based on the information you can capture.

When more users join the performance is impacted.

Easy to use and simple to understand how to use.

This is not applicable so I have nothing to say.