App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

iLobby vs ALICE Receptionist Comparison

Add to Compare

Compare similar apps

FareHarbor logo

FareHarbor

4.8

Robin logo

Robin

4.7

Envoy logo

Envoy

4.8

Sign In App logo

Sign In App

4.9

Schedulicity logo

Schedulicity

4.4

Proxyclick logo

Proxyclick

4.6

Good recommendations?

Overview

iLobby is a global leader in Enterprise Visitor Management. The tablet-based solution streamlines the sign-in process for...

ALICE Receptionist is a complete visitor management solution, with options for ID scanning and checking guests against national...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

299

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

121

5

4

3

2

1

85

28

6

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.5

28

5

4

3

2

1

18

8

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Customer service has been great. I love the product and hope to grow a great relationship.
It is just as good (and in some cases better) than having a dedicated employee at the front desk.
We are very pleased with the iLobby system and highly recommend it as a visitor management solution.

Pros

Fantastic device, reliable, always cheerful, and a delight to use. Efficiently helps visitors with reaching the person they come to see.
I love that we do not have to have someone staff the front desk which would take time away form other work that could be done. I also like that guests can reach their point of contact directly.
The video prompt on the Alice screen helps direct the visitor to best assist them. This has allowed us to keep staff out of the open lobby and improve security for our office.

Cons

It wouldn't have caused nearly as much trouble if we were just able to restart the machine without having to go through a huge chaotic mess trying to get a replacement screwdriver.
Printer has connection problems randomly and has to be reconnected to work again.
I did suggest a feature for them to still send the picture to the supervisor even on failed reading.

Cons

The only real negative is that our kiosk is in a vestibule - unless we choose an upgrade and factor in future configuration costs, we cannot unlock our doors to let the visitor in.
No updates or new functionallity in years. Needs heavy CPU and GPU to be used, which forces you to buy expensive hardware and limited hardware possibilites.
Constantly have to check the system is working, high purchase cost, ongoing licence costs and extra costs for purchasing more licenses, customer support is very poor and system is full of bugs.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features54
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alarm Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Management
  • Badge Management
  • Barcode / Ticket Scanning
  • Client Portal
  • Compliance Management
  • Contact Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Reminders
  • Employee Management
  • Event Management
  • Geotargeting
  • Historical Reporting
  • ID Scanning
  • Incident Management
  • Label Printing
  • Mass Notifications
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Language Alerts
  • Multi-Location
  • Offline Access
  • Pre-Registration
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Messaging
  • Safety Incident Management
  • Security Management
  • Self Check-in/Check-out
  • Self Service Portal
  • Single Sign On
  • Templates
  • Third Party Integrations
  • User Profiles
  • Visitor Management
  • Visitor Registration
  • Visitor Tracking
  • Watch List
  • Workflow Management
  • Total features40
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alarm Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Management
  • Badge Management
  • Barcode / Ticket Scanning
  • Client Portal
  • Compliance Management
  • Contact Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Reminders
  • Employee Management
  • Event Management
  • Geotargeting
  • Historical Reporting
  • ID Scanning
  • Incident Management
  • Label Printing
  • Mass Notifications
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Language Alerts
  • Multi-Location
  • Offline Access
  • Pre-Registration
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Messaging
  • Safety Incident Management
  • Security Management
  • Self Check-in/Check-out
  • Self Service Portal
  • Single Sign On
  • Templates
  • Third Party Integrations
  • User Profiles
  • Visitor Management
  • Visitor Registration
  • Visitor Tracking
  • Watch List
  • Workflow Management

Integrations

  • Total integrations8
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations6
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

iLobby logo

iLobby

Good product but with printing issue

Reviewed 3 years ago

I am overall happy with this iLobby except the printing issue

Pros

No receptionist , Guest check in is easy and fast

Cons

Printer is not working sometimes while using wifi, switched to Bluetooth

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

iLobby logo

iLobby

Review

Reviewed 2 years ago
Pros

iLobby is an effective way for guests and visitors to sign in without a receptionist and their party contacted right away.

Cons

Would like to be able to customize more than what we can - some fields are standard and cannot be customized.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

iLobby logo

iLobby

I Lobby review

Reviewed 3 years ago
Pros

Allows us to not have a receptionist Our visitors can sign in and wait without just hanging out in the lobby.

Cons

Makes you enter to much information.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

iLobby logo

iLobby

Ilobby

Reviewed 3 years ago

We use iLobby to allow visitors to self check-in and notify their host of their arrival. Seemless and quick operation. Removes the need of a receptionist.

Pros

Quick and easy setup, pretty much a turn key operation once equipment arrives on-site.

Cons

Would like to see more customization in the badge printing

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

iLobby logo

iLobby

Convenient and Productive

Reviewed 3 years ago

This puts the responsibility of a member waiting on an employee back on the employee's shoulders. They no longer can ask the receptionist to screen the visit. It forces them to respond quicker and this reduces the wait time for the visitor.

Pros

Once we implemented iLobby we were able to relocate our receptionist to another department saving enough money to pay for the software. We are able to monitor the number of visitors we have each day and which department they are visiting the most.

Cons

The members tend to shy away at first. Technology can scare some - but the option to check the members in ourselves right from our computers is a great way to offset those fears.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

iLobby logo

iLobby

Easy to use and efficient

Reviewed 3 years ago

iLobby has already replaced the need for a full-time receptionist in some of our smaller facilities and allows receptionists in bigger plants to focus on guests instead of managing regular visitors and contractors.

Pros

Plug-and-play solution that provides all the options and features for an efficient visitor management. Easy to roll out to multiple facilities while allowing different configurations in order to meet local requirements. Helpful and quick customer service in case something does not work as planned or when we have questions and ideas.

Cons

It took us a minute to set it up initially (mostly due to our own network connectivity), but it has been running well since.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

iLobby logo

iLobby

So much better than our old clipboard sign in!

Reviewed 3 years ago

iLobby keeps our visitors and hosts' names private and yet EXTREMELY accessible. A month ago, an employee needed to know the name of someone who was here to work on a machine approximately 3-4 weeks ago. The only information we had on this contractor was his company name and iLobby had all the rest stored, including a photo. So easy and fast (much more efficient than the clipboard!).

Pros

Visitors are always impressed with our new sign in system. It is very professional, confidential and so high-tech! Also, it's proven very handy with all the food/lunch deliveries made to our lobby each day. As the receptionist, I've trained all the regular drivers to sign in their deliveries without my assistance so I can keep working...Fewer distractions for me and a very smooth process!

Cons

If ever there is a problem, customer service is super attentive and communicative! They have had to tweak a few of our screens/options as we settled into the product, but it's always been a pleasant experience. The only times I get frustrated with our sign on system is when the badges don't print immediately. I keep pre-printed visitor badges for those instances. When this happens, it is never iLobby's fault, but rather our occasional spotty WiFi signal.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

iLobby logo

iLobby

iLobby Review

Reviewed 3 years ago

For years we had a receptionist that registered people as they came in and we struggled with when she was out for vacation, sick, personal days to replace her. With iLobby registering the people electronically we no longer needed a person to sit at the entry way. She was able to move onto other tasks in her department.

Pros

Easy to use and configure. The iPad and kiosk looks great in our building entrance.

Cons

With the iPad scanning a license is difficult because the camera is on the back of the iPad.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

iLobby logo

iLobby

Great Product/Service

Reviewed 3 years ago

Although I don't get to use it much, I do maintain the hardware and software for the devices utilizing the iLobby service, and I can say that it has been pleasantly simple. The straightforward UI makes almost any user capable of understanding and completing sign-ins for our office. As far as an experience from a business perspective, it's hard to deny the convenience allowed to our receptionist who can remain on the same floor as the rest of the company and not have to waste time or money managing the front door of our office.

Pros

Ease of use and convenience on tablet OS makes the visitor/contractor sign in experience much more efficient and user-friendly. At a company with multiple warehouses and many summer student/temporary employees, this service is a huge help in keeping track of hours and helps enforce security for our office entry points as well.

Cons

Already wrote my cons in a previous review regarding online messaging support, however after having a direct line of communication with an account coordinator, we have yet to have any further problems in acquiring assistance for the iLobby service.