iLobby vs ALICE Receptionist Comparison

No receptionist , Guest check in is easy and fast

Printer is not working sometimes while using wifi, switched to Bluetooth

iLobby is an effective way for guests and visitors to sign in without a receptionist and their party contacted right away.

Would like to be able to customize more than what we can - some fields are standard and cannot be customized.

Allows us to not have a receptionist Our visitors can sign in and wait without just hanging out in the lobby.

Makes you enter to much information.

Quick and easy setup, pretty much a turn key operation once equipment arrives on-site.

Would like to see more customization in the badge printing

Once we implemented iLobby we were able to relocate our receptionist to another department saving enough money to pay for the software. We are able to monitor the number of visitors we have each day and which department they are visiting the most.

The members tend to shy away at first. Technology can scare some - but the option to check the members in ourselves right from our computers is a great way to offset those fears.

Plug-and-play solution that provides all the options and features for an efficient visitor management. Easy to roll out to multiple facilities while allowing different configurations in order to meet local requirements. Helpful and quick customer service in case something does not work as planned or when we have questions and ideas.

It took us a minute to set it up initially (mostly due to our own network connectivity), but it has been running well since.

Visitors are always impressed with our new sign in system. It is very professional, confidential and so high-tech! Also, it's proven very handy with all the food/lunch deliveries made to our lobby each day. As the receptionist, I've trained all the regular drivers to sign in their deliveries without my assistance so I can keep working...Fewer distractions for me and a very smooth process!

If ever there is a problem, customer service is super attentive and communicative! They have had to tweak a few of our screens/options as we settled into the product, but it's always been a pleasant experience. The only times I get frustrated with our sign on system is when the badges don't print immediately. I keep pre-printed visitor badges for those instances. When this happens, it is never iLobby's fault, but rather our occasional spotty WiFi signal.

Easy to use and configure. The iPad and kiosk looks great in our building entrance.

With the iPad scanning a license is difficult because the camera is on the back of the iPad.

Ease of use and convenience on tablet OS makes the visitor/contractor sign in experience much more efficient and user-friendly. At a company with multiple warehouses and many summer student/temporary employees, this service is a huge help in keeping track of hours and helps enforce security for our office entry points as well.

Already wrote my cons in a previous review regarding online messaging support, however after having a direct line of communication with an account coordinator, we have yet to have any further problems in acquiring assistance for the iLobby service.