iLobby vs Sign In App Comparison

I LOVE the pre-registration option for our employees and their guests, as well as the time it saves us at the front desk since employees are notified via email and text when guests arrive.

Occasionally it won't allow a returning visitor to sign in as "returning visitor" so the visitor has to sign in as new visitor and go through the whole procedure again.

I love that I can preregister. I love the search function. I love that I can see how many times a particular person signed in. I love that it notifies the host that the their guests are here. I love the support received when issues arise. I love how customizable the product is

It loses connection sometimes between the printer and the iPad. Sometimes it can't find returning visitors.

I like the fact that it is easy to sign in guests.

Administrative assistants cannot manage the guests list.

I have been using pen and paper since 1998 and the iLobby is a very good way of tracking guests, contractors and visitors in real time and the app is awesome as I can see who's in the building on weekends and week nights when I am not here.

I would like the software to be able to bring up a person's name that has signed in in the past instead of having the person sign in on a daily basis. We use this software for some of our cleaners and they have to sign in every day and take their picture.

The features of tracking the visitors from when they sign and sign out.

I find at times that the software and printing abilities at the kiosks can be in and out at times causing issues with printing badges.

Ease of use - good feedback from visitors about how easy it is to register/sign in

None at the moment. We have had the system for 1 month

iLobby is a very user-friendly and intuitive visitor sign in system that replaces the old pen and paper/sign-in binder approach. From badge printing to host notifications via email/sms/phone call, this system is the absolute deluxe luxury package of sign in systems. It's easy to manage from both a technical perspective, and an administration standpoint. Address book integration was very smooth with...

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Only a few minor things: - certain adjustments to the user interface such as adding fields can only be done through the back-end by the support team. However, since the support team is so responsive and quick, this is not really a big issue. - we have had some wireless network stability issues on the provided iPad since our area is so congested with wifi networks. I would love to see a more reliable wired ethernet option.

Allows us to not have a receptionist Our visitors can sign in and wait without just hanging out in the lobby.

Makes you enter to much information.

that is replaces the paper, I love saving trees how easy and convenient to have visitors to sign in

I wish it was a way to trigger it when there is an evacuation without someone having to go in and start/end it I would like SMs to be activated across the board the process to enter email addressed in the emergency box is a very daunting tasks, has to be an easier way

iLobby is an effective way for guests and visitors to sign in without a receptionist and their party contacted right away.

Would like to be able to customize more than what we can - some fields are standard and cannot be customized.

Very easy to use. Visitors find it easy to use and sign in. Makes the required documents for visitors easier to handle.

Visitors complain that their name doesn't pop up to select when they are a 'returning' visitor. They have to type it completely and exactly the same as the last time or they have to do all the documents again (if they forgot to capitalize or added a hyphen or not). Would be nice if the website dashboard showed only my site and not the others in my company.

Visitors are always impressed with our new sign in system. It is very professional, confidential and so high-tech! Also, it's proven very handy with all the food/lunch deliveries made to our lobby each day. As the receptionist, I've trained all the regular drivers to sign in their deliveries without my assistance so I can keep working...Fewer distractions for me and a very smooth process!

If ever there is a problem, customer service is super attentive and communicative! They have had to tweak a few of our screens/options as we settled into the product, but it's always been a pleasant experience. The only times I get frustrated with our sign on system is when the badges don't print immediately. I keep pre-printed visitor badges for those instances. When this happens, it is never iLobby's fault, but rather our occasional spotty WiFi signal.

Very simple and easy to use. We moved to iLobby from a physical sign in sheet. This option allows us to maintain client confidentiality, while appearing much more professional. Great system!

Visitors always have difficulty scanning their ID. I would rather have the default to be a manual entry with an option to scan.

Easy to learn and quick to sign it and out. Alerting people when visitors are here.

When we had the incorrect labels in, it didn't warn us. Went 6 months or more without the badges.

It contacts the person's host and is a simple way to do our end of the month safety hours reporting.

Can be confusing for those no familiar with iPads

The iLobby system is very easy to use, customizable to our organization and have saved us time with our frequent visitors. The system stays online and connects with the badge printer easily. Their customer service is great! We never have a problem getting a response and help with any problems we've encountered. We are constantly receiving good comments from our visitors abut the iLobby system.

Once in awhile we have to reboot, just like any other software system. It usually only takes one time though and we're back online.

Ease of use and convenience on tablet OS makes the visitor/contractor sign in experience much more efficient and user-friendly. At a company with multiple warehouses and many summer student/temporary employees, this service is a huge help in keeping track of hours and helps enforce security for our office entry points as well.

Already wrote my cons in a previous review regarding online messaging support, however after having a direct line of communication with an account coordinator, we have yet to have any further problems in acquiring assistance for the iLobby service.

As a large facility it is helpful that the iLobby system will send out text and email notifications when a visitor signs in to the system. It has been beneficial to our facility also with the COVID-19 pandemic that we are facing. We were able to quickly add a set of prescreening questions to the sign in process. There was some work that had to be done with the IT department to get them set up correctly. And they were very helpful.

The software itself has been easy to navigate. No real issues have presented themselves other than what we have experienced from a platform based problems.

We like the fact that administration can now be better utilized towards other tasks. Having iLobby in our facility transcends a message to our visitors/clients that our company is a step ahead of its competition with such a forward-thinking platform that is not yet been seen in our industry. Our clients love the simple and easy to use iLobby sign-in process and that makes us happy; seeing our clients happy. The customer service team is very friendly and always available, which was a big plus for us when we had urgent questions that needed to be answered right away.

Not sure if we would have any constructive criticism to note, overall we had only a positive outcome with the iLobby team. Very pleased.

Pros : the software is easy to use on the desk top and the app

Cons: none

iLobby is very easy to set up and use. The app platform sitting on the iPad along with Bluetooth badge printer are frequently complimented on by our visitors. The iLobby staff was very helpful in back end set up and act with a high degree of professionalism

This product and platform meets or exceeds all expectation. There is nothing I can complain about here.

Product is very easy to use and configure, with several language and notification options. People really seem to appreciate that fact that they get email and Text message notification of visitor

the quality of the image printed on the badges in not the best but as most people don't even look at the badge it is not really an issue

the pricing is affordable,and secure.,..

nothing was in question,everything good.

We needed a simple check-in and out feature for a start up fitness center. iLobby was in beta but meet the needs. Since iLobby as since developed, and become an ever better product and continue to improve. The reports generated from checking in and out helps us manage our facility efficiently.

I would love a feature past the user front end check in that shows there status. So at anytime any user can verify if they checking in our out "status" without using back end dashboard.

Notifications are very helpful, and the interface looks very nice. Having a database of confidentiality agreements are very convenient.

No easy way to change mistyped user information. Would be nice to have a way to 'batch' check-in groups of pre-created visitors for specific events where 20+ people need to wait in line to check in.