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iLobby Logo
iLobby
4.6
(121)

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Cloud-based visitor management solution

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(8)

iLobby Features

Features Summary

Functionality

4.5

/5

121

Total features

64

3 categories

iLobby features

API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Alarm Management
Alerts/Notifications
Audit Management
Audit Trail

Common features of Visitor Management software

API
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Alerts/Notifications
Badge Management
Compliance Management
Contact Management

Price starts from

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No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

121

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

64

Unique features

  • Campus Notifications

  • Event Management

  • Communication Management

  • Secure Data Storage

Functionality

4.7

/5

415

Price starts from

119

Per month

visit website

Total Features

84

Features in Common

39

Unique features

  • Search/Filter

  • Desk Reservation

  • Space Reservation

  • Resource Allocation & Planning

Functionality

4.1

/5

588

Price starts from

79

Per month

visit website

Total Features

74

Features in Common

39

Unique features

  • Contract/License Management

  • Time Tracking

  • Forms Management

  • Qualification Tracking

Common iLobby comparisons

Reviewers who mentioned features said:

LB
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Lore B.

Automotive, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product and Service.

Reviewed 4 years ago

iLobby is responsive to anything we need. I have only had to call them once after the product was installed and that was to confirm the size of paper I needed to order.

Pros

It is the easiest piece of technology in our building. Our visitors and the employees they come to visit find it extremely easy.

Cons

Nothing. I spend like no time with problems on it - the only thing I have to do is change the badge paper roll.

JT
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Jacob T.

Import and Export, 201-500 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good Product

Reviewed 4 years ago

Very good experience thus far with iLobby. Communication is good and deadlines are met on time.

Pros

Good product right out of the box and easy to get setup and start using. The customer support staff are quick to respond, seem knowledgeable about the product and communicate well based on what is needed

Cons

Some of the things we talked about in our initial meetings was not available in the software and had to be part of a custom development that extended the time that it took for us to start using the software on a daily basis.

EV
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Elizabeth V.

Machinery, 201-500 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great transition to iLobby!

Reviewed 4 years ago

With iLobby, we were able to move away from a traditional paper and pencil sign in process. The process is now fully electronic and it’s much easier to run reports! It allows us a much more professional approach when visitors walk through our door.

Pros

It contacts the person's host and is a simple way to do our end of the month safety hours reporting.

Cons

Can be confusing for those no familiar with iPads

DK
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Daniel K.

Food & Beverages, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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iLobby Visitor Management

Reviewed 3 years ago

We use the iLobby visitor management system at our QDOBA Mexican Eats corporate offices. Since the first day we implemented the iLobby system, we’ve received rave reviews from our employees, guests, and vendors on how easy it is to use. We are very pleased with the iLobby system and highly recommend it as a visitor management solution.

Pros

The best feature is the ease of use. All visitors and vendors have complemented the system and how efficient it is.

Cons

The ease of uploading group names for a meeting. the process its a bit complex and requiters to many steps.

SL
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Stacy L.

Food Production, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy and helpful

Reviewed 4 years ago
Pros

Very easy to use. Visitors find it easy to use and sign in. Makes the required documents for visitors easier to handle.

Cons

Visitors complain that their name doesn't pop up to select when they are a 'returning' visitor. They have to type it completely and exactly the same as the last time or they have to do all the documents again (if they forgot to capitalize or added a hyphen or not). Would be nice if the website dashboard showed only my site and not the others in my company.

HM
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Heather M.

Financial Services, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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iLobby Saves Time

Reviewed 3 years ago
Pros

More time to work on other duties. Guests are impressed with the system.

Cons

I do not have a con to report. Thank you,

MC
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Michael C.

Building Materials, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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iLobby

Reviewed 4 years ago
Pros

The features of tracking the visitors from when they sign and sign out.

Cons

I find at times that the software and printing abilities at the kiosks can be in and out at times causing issues with printing badges.

DZ
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Dennis Z.

Machinery, 201-500 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great virtual reception software

Reviewed 3 years ago
Pros

Automatic notifications of email and phone.

Cons

The printer is not that smart. It only supports Bluetooth and password-only wifi.

CA
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CRYSTAL A.

Financial Services, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great user friendly product

Reviewed 3 years ago
Pros

I love how customizable it is and the ease of using the product. It is very user friendly.

Cons

We have not found any cons up to this point. Everything has been fixed adjusted or changed to accommodate the needs we have.

NL
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Nicole L.

Insurance, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BFH iLobby

Reviewed 4 years ago

Its tracks the time it takes with customers to improve our service time.

Pros

Easy to use, tracking of customers and the various alerts modes when a visitor arrives.

Cons

I do not have any dislikes at this time.

RM
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Roberto M.

Law Enforcement, 201-500 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Visitor Management Solution

Reviewed 3 years ago
Pros

We appreciate the ease of use for our administrators, internal users, and outward customers. The simple interface and management of the application has made our transition to a visitor management system simple.

Cons

We would like the ability to further customize the screens for branding purposes; this would include the use of the color templates, integration of new logos, and watermarks.

DK
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David K.

Consumer Goods, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Like this product

Reviewed 7 years ago

Easy to use, quick aqusition and installation, great tool to manage traffick of visitors and contractors,

Pros

Easy to implement, saves time for everyone, beneficial in many unexpected arias

Cons

No cons were added to this review

SC
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Scott C.

Warehousing, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product/Service

Reviewed 4 years ago

Although I don't get to use it much, I do maintain the hardware and software for the devices utilizing the iLobby service, and I can say that it has been pleasantly simple. The straightforward UI makes almost any user capable of understanding and completing sign-ins for our office. As far as an experience from a business perspective, it's hard to deny the convenience allowed to our receptionist who can remain on the same floor as the rest of the company and not have to waste time or money managing the front door of our office.

Pros

Ease of use and convenience on tablet OS makes the visitor/contractor sign in experience much more efficient and user-friendly. At a company with multiple warehouses and many summer student/temporary employees, this service is a huge help in keeping track of hours and helps enforce security for our office entry points as well.

Cons

Already wrote my cons in a previous review regarding online messaging support, however after having a direct line of communication with an account coordinator, we have yet to have any further problems in acquiring assistance for the iLobby service.

MM
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Mario M.

Security and Investigations, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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iLobby supporter

Reviewed 3 years ago

I love this software as it not only allows me to track who's in the building in real time but I do have too many keys in our security desk key press and this product allows me to conduct a monthly audit to see which keys get signed out the most. The keys that have been rarely signed out in the last 365 days are put in a different key press in the security office now.

Pros

I have been using pen and paper since 1998 and the iLobby is a very good way of tracking guests, contractors and visitors in real time and the app is awesome as I can see who's in the building on weekends and week nights when I am not here.

Cons

I would like the software to be able to bring up a person's name that has signed in in the past instead of having the person sign in on a daily basis. We use this software for some of our cleaners and they have to sign in every day and take their picture.

JC
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James C.

Verified reviewer

Utilities, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User friendly sign in system with all the bells and whistles.

Reviewed 4 years ago
Pros

iLobby is a very user-friendly and intuitive visitor sign in system that replaces the old pen and paper/sign-in binder approach. From badge printing to host notifications via email/sms/phone call, this system is the absolute deluxe luxury package of sign in systems. It's easy to manage from both a technical perspective, and an administration standpoint. Address book integration was very smooth with...

Cons

Only a few minor things: - certain adjustments to the user interface such as adding fields can only be done through the back-end by the support team. However, since the support team is so responsive and quick, this is not really a big issue. - we have had some wireless network stability issues on the provided iPad since our area is so congested with wifi networks. I would love to see a more reliable wired ethernet option.

DS
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Donny S.

Packaging and Containers, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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iLobby

Reviewed 2 years ago

We currently have the system set up to prescreen our visitors. We have a safety video that will auto play along with additional safety information. This option has proven to be very successful and allows for quick introductions and ensures that all visitors are receiving the same information.

Pros

As a large facility it is helpful that the iLobby system will send out text and email notifications when a visitor signs in to the system. It has been beneficial to our facility also with the COVID-19 pandemic that we are facing. We were able to quickly add a set of prescreening questions to the sign in process. There was some work that had to be done with the IT department to get them set up correctly. And they were very helpful.

Cons

The software itself has been easy to navigate. No real issues have presented themselves other than what we have experienced from a platform based problems.

JG
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Jane G.

Industrial Automation, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product

Reviewed 3 years ago

We used to print badges, cut them out and insert them into a plastic sleeve for our visitors. They also had to sign in on a registry book. This is a great way to keep track of who visits, print the badges with pictures and saves us time!

Pros

The iLobby system is very easy to use, customizable to our organization and have saved us time with our frequent visitors. The system stays online and connects with the badge printer easily. Their customer service is great! We never have a problem getting a response and help with any problems we've encountered. We are constantly receiving good comments from our visitors abut the iLobby system.

Cons

Once in awhile we have to reboot, just like any other software system. It usually only takes one time though and we're back online.

LF
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Lisa F.

Banking, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Convenient and Productive

Reviewed 4 years ago

This puts the responsibility of a member waiting on an employee back on the employee's shoulders. They no longer can ask the receptionist to screen the visit. It forces them to respond quicker and this reduces the wait time for the visitor.

Pros

Once we implemented iLobby we were able to relocate our receptionist to another department saving enough money to pay for the software. We are able to monitor the number of visitors we have each day and which department they are visiting the most.

Cons

The members tend to shy away at first. Technology can scare some - but the option to check the members in ourselves right from our computers is a great way to offset those fears.

JC
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Jonathan C.

Verified reviewer

Plastics, 5,001-10,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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iLobby Makes Visitor Sign In Easy

Reviewed 4 years ago

iLobby has helped our business save valuable time with our visitor check in process. No longer are we wasting time in this process as iLobby handles the process for us in an automated manner. The alerts to hosts that you have a visitor waiting for you is great. Giving the visitor the ability to check themselves in through iLobby and even print off a badge with a real time picture saves a ton of time. All of our plants have been very pleased with the overall product and customer service we have received. Highly recommend!

Pros

Very automated and allows hosts to be notified when their visitor(s) have arrived. Printable badges upon entry. Emergency email notification can be triggered in case of emergency. Saves time for our employees to not be boggled down helping visitors check in

Cons

All positive thus far. No negatives have come to light.

GW
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Gregory W.

Facilities Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Beta User that loved product from start!

Reviewed 4 years ago

iLobby solved our security and check in and check out vitrifaction and accountability of time in our facility.

Pros

We needed a simple check-in and out feature for a start up fitness center. iLobby was in beta but meet the needs. Since iLobby as since developed, and become an ever better product and continue to improve. The reports generated from checking in and out helps us manage our facility efficiently.

Cons

I would love a feature past the user front end check in that shows there status. So at anytime any user can verify if they checking in our out "status" without using back end dashboard.

KT
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Katherine T.

Insurance, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Highly recommend

Reviewed 3 years ago

The customer support is exceptional! They always get right back to us no matter what question we have.

Pros

I LOVE the pre-registration option for our employees and their guests, as well as the time it saves us at the front desk since employees are notified via email and text when guests arrive.

Cons

Occasionally it won't allow a returning visitor to sign in as "returning visitor" so the visitor has to sign in as new visitor and go through the whole procedure again.

NL
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Nicole L.

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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iLobby is Useful!

Reviewed 4 years ago

Overall I enjoy this product. Some suggestions which would help me particularly, a group sign in option would be awesome (sometimes I have 5-9 people show up and if I don't preregister it takes time to get them sign in). One sign in page with multiple lines would be cool and then it could easily just print the badges.

Pros

I love that I can preregister. I love the search function. I love that I can see how many times a particular person signed in. I love that it notifies the host that the their guests are here. I love the support received when issues arise. I love how customizable the product is

Cons

It loses connection sometimes between the printer and the iPad. Sometimes it can't find returning visitors.

SS
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Steven S.

Wholesale, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HD Supply

Reviewed 4 years ago
Pros

Very easy to use and hosts are notified via email and text which is great.

Cons

Tough question the software is fine I think my biggest gripe is the printer loses connection all the time and I am not sure why we have used Bluetooth and Wi-Fi.

MC
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Marcy C.

Semiconductors, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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iLobby - benefits & shortcomings

Reviewed 4 years ago
Pros

It is great that it's easy to use. The software walks the visitor through the process.

Cons

Troubleshooting when there is an update required is tricky for us as iLobby's Apple ID will not erase from our device. We have to call for the password each time an update is required which is rather tedious.

BA
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Brad A.

Packaging and Containers, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Visitor Management System

Reviewed 3 years ago

We have replaced a much more costly security guard or greeter with this system that allows visitors to check in and their hosts come to pick them up inside our outer lobby. This works really well at our facility.

Pros

I liked the integration into our existing system without adding any data to our network.

Cons

There was not much I did not like. I only recommend the option to customize the phone system so that we can redirect the call in number.