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Incident Tracker Logo

Incident Tracker

4.7
(17)

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Incident management platform for generating incident reports

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(1)

Incident Tracker Features

Features Summary

Functionality

4.4

/5

17

Total features

33

2 categories

Incident Tracker features

API
Access Controls/Permissions
Alerts / Escalation
Alerts/Notifications
Audit Trail
Built-In Database
Case Management
Configurable Workflow

Common features of Incident Management software

API
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Audit Management
Audit Trail
Communication Management
Communications Management

Price starts from

1900

Per year

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

17

Price starts from

1900

Per year

learn more

Total Features

33

Unique features

  • Built-In Database

  • Secure Data Storage

  • Disaster Recovery

  • Data Management

Functionality

4.4

/5

604

Price starts from

ic-pricetag

No pricing info

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Total Features

201

Features in Common

28

Unique features

  • Assignment Management

  • Collaboration Tools

  • Content Management

  • Real-time Updates

Functionality

4.4

/5

182

Price starts from

24

/user

Per month

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Total Features

84

Features in Common

15

Unique features

  • Controls Audit

  • Occupational Health Management

  • Preventive Maintenance

  • Asset Tracking

Common Incident Tracker comparisons

Incident Tracker logo
i-Sight logo
Incident Trackervsi-Sight
Incident Tracker logo
EthicsPoint logo
Incident TrackervsEthicsPoint

Reviewers who mentioned features said:

LL
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Laurie L.

Mental Health Care, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product!! Great Customer Service!!

Reviewed a month ago

I used this product at a previous employment placement and loved it! I encouraged my current employer to try it and we started to use it in April of 2022. Staff really enjoys the ease of the use, and we actually get more reports now. Customer Service is THEE BEST!!!!

Pros

Very user friendly and can be customized to meet the needs of an agency. We have the best support from those at Incident Tracker! They customized the program for us and continue to help with updates. We are SO impressed with the quick help and professionalism of the company. So much to like! I also like the reports that I can run in the program.

Cons

Would be helpful if multiple users could be assigned to a report to add information. That is all I can think of!

Vendor response

Thank you Laurie for your customer loyalty and continued business. We are so glad it has been an asset to you in multiple employments.

LD
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LeighAnne D.

Hospital & Health Care, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Feb 25 2022 review

Reviewed 9 months ago

Pros

Easy to use. When using to submit multiple reports daily, it’s nice to have minimal clicks and keystrokes to enter info and use the tab key to move around the form and not have to bounce between keyboard and mouse.

Cons

Auto save does have a mind of its own occasionally.

KM
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Kate M.

Libraries, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easily track incidents

Reviewed 2 months ago

Great experience. We went from tracking on a Word document to Incident Tracker. It is a great way to track issues, trends, train staff on handling incidents, and have a system for systematic manager follow up.

Pros

Rolling this out was easy and almost seamless. The graphs and data I can pull from it are helpful and easy to get. Notifications to managers make follow-up easier to do in a timely manner. Tracking trends is important in security management.

Cons

The banned patron feature is a bit clunky and only someone with admin rights can use it. Could be a bit easier to use this function.

Vendor response

Thank you for your review and business Kate! We are very pleased to hear that IT is making your process much more efficient and seamless.

HD
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Heather D.

Mental Health Care, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Incident Management

Reviewed a year ago

Overall we adore this program and it's features. This is an excellent product to fit small and semi large agencies. It was able to assist us in getting a handle of a manual process which had quickly outgrown itself.

Pros

This software allows us to visualize and quickly analyze incidents which are open and pending actions.

Cons

We would like to see the ability to have incidents assigned to more than one person. For example, if a client has a medical situation, we sometimes have to route a review to the nurse manager and the program supervisor of the clinical service. This slows down our wrapping up the incidents .

Vendor response

Thank you Heather for your insight! We are glad to hear the software has been so helpful to your organization. We will take your suggestions into consideration in our discussions for future upgrades.

RH
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Ryan H.

Education Management, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Injury and accident management

Reviewed 6 months ago

We love the system and ease of use.

Pros

Each user can have different levels of ability. The documentation or tracking of all action taken or submitted with report.

Cons

Duplication of fields when a report is filed.

Vendor response

We appreciate your continued use of our product and we are happy to hear that it is benefitting your organization Ryan!

SH
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Sam H.

Hospital & Health Care, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent product: healthcare grievance and incident tracking

Reviewed a year ago

We have recommended incident tracker to a number of our colleagues. It's handily customizable and we can run reports in a flash. We continue to be pleased with the platform. Additionally, tech support is always swift to handle our technical requests if needed. Highly recommend.

Pros

I am enjoying the last platform upgrade - looks sleeker and appears faster. We love the activity hotspot and trending reports.

Cons

The process of status update open / reviewer / closed is a bit clunky.

Vendor response

Thank you Sam. We are happy to hear you are enjoying the new upgrade.

PF
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Patrick F.

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Active User Review

Reviewed 10 months ago

This is a very good and basic incident management/tracker program. It is easy to use on the staff end. I am able to gather enough information and investigate the matter. It is very customizable and the staff are great to make changes.

Pros

Ease of use, internet based, ability to modify to meet the needs of the company

Cons

Reporting could be more robust and a bit easier to use. Would like to be able to change some of the fields that currently cannot be changed.

Vendor response

Thank you for your insight Patrick! We are glad the customization works for your organization. We will discuss ways to make more reporting fields changeable.

MK
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Morgan K.

Hospital & Health Care, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Our take on incident tracker

Reviewed a year ago

Very positive experience with this system and people running it. Very helpful with the launching of the platform - helpful with any questions we have, quick to help us with any problems we run across Helpful to find creative solutions for requests.[SENSITIVE CONTENT] on our account has been wonderful!

Pros

I like how customizable the reports and categories can be, how thorough the workflows and the notifications can get.

Cons

Would like to ability to customize the notifications (email and text) going out. Would like to ability to assign the report to multiple people. Would like automatic reports email or able to be sent out automatically - more thorough reports and analytics. Cleaner reports with incident details.

Vendor response

Thank you Morgan for your input! We strive to provide the best support possible, we appreciate the kind words. We will definitely take your suggestions into consideration for future discussions.

JB
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Josh B.

Libraries, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Public Library Incident Reporting

Reviewed 10 months ago
Pros

Incident Tracker makes it easy for library staff across locations to share reports. It keeps all the reports in one place and is easy to search.

Cons

It is a little hard to integrate photos and videos into the reports.

Vendor response

Thank you for your feedback Josh! We are glad to hear that Incident Tracker is helping your library system to share information.

HP
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Heather P.

Mental Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Incident Tracker

Reviewed 4 years ago

My experience has been very positive and I would recommend them to other agencies. Their help desk is always responsive and I have a resolution promptly.

Pros

It is very easy to use and navigate. They continuously improve the software and add features. It is cost effective solution. Data can be exported to excel.

Cons

there is no way to archive old reports when a new year begins.

JP
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Jessica P.

Nonprofit Organization Management, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Incident Tracker for a Non-Profit

Reviewed 8 months ago
Pros

System is user friendly for staff entering the incident report and staff reviewing reports.

Cons

Workflows and setup can be difficult, but worth the effort for the ease in tracking reports.

Vendor response

Thank you Jessica for the honest review! We appreciate the feedback.

MM
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Melody M.

Hospital & Health Care, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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helpful product

Reviewed a year ago

great customer service; very responsive and addresses issues effectively

Pros

report writing capabilities are well developed

Cons

a few features were not as customizable as we had wished

Vendor response

Thank you Melody! We pride ourselves on our customer service.

OO
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OreOluwa O.

Facilities Services, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great for tracking Incidents.

Reviewed 9 months ago
Pros

I like you can add more notes to already logged reports.

Cons

I do not like that other people can add notes your logged report without your permission.

Vendor response

Thank you for your review OreOluwa!