Infoplus Features

I really like the scripting and customization options. That's more my area of the system beyond standard admin use. The easy integrations with various eCommerce solutions is also a big plus. We use the CartRover/Extensiv option, and it's gone very well for the most part.

Pack Station: We should be able to scan pack/case UPCs and have it pack multiple units at once. I had some suggestions about how it should work in a ticket out there somewhere.Mass Distribution/Bulk Shipping USPS: Any error in this process forces the void/refund process on all the parcel labels that were already successfully purchase. With USPS this is a huge annoyance, since the refund process isn't immediate.User Manager add Triggers Speed: For some reason, those two pages are always very slow to load, and it can be very annoying when I have to create a few new users for a client.

This was not a great experience for me. The front end looks fine at a first glance. Hitting period to navigate is nice, but thats pretty much where the product starts to fall apart.

I think there are a lot of features missing. There is a lack of general security features (For example your reports aren't password protected) and in general this is not an integration focused or extensible product. If you need to extend or enhance fields it is a herculean task. We are misusing standard fields, which causes a lot of confusion because the labels don't match, and we had to go through a trial and error process doing this because even internally they don't seem to know the metadata about their fields (Such as field length). We had a lot of difficulty even with completely out of the box, standard integrations not working. We are having to chain multiple calls to do basic functions (Like confirm an order) because the api's all chain together on infoplus assigned internal ids.

Hi David, While we appreciate the transparency and candor provided here, we do feel this review is off-base considering you are not an active day-to-day user of our system nor support team. We would love to hear what features you believe we are missing so we can get those in front of our product team - or - educate and train you on the current feature set we have. Our API is extremely flexible,...

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Infoplus is the most customizable WMS on the market. You're able to inject scripts anywhere in the platform. I have not seen a platform that allows you to access the API from within the product. We're able to do anything we want to, with the right amount of work. I have come across very few issues that don't have some sort of workaround by utilizing the API.The billing feature is also solid. It allows you to create invoices within the platform, although it doesn't push automatically to QB, it can with a 3rd party integration.

At times, Infoplus can be slow and clunky. Unpolished is the word I would use. Some workflows are unnecessarily complicated, requiring more clicks than really ought to be there. We ship in a 3rd party software because the packing/shipping aspect of the product is really devoid of key features. However, the integration with 3rd party shipping software (Shipstation) is solid. We've never had an issue and we're able to customize what information is sent/received as well.

The features you get with this product are insane for the price.

My only issue is that you can only receive on a PO once. We split shipments a lot and send part of it by air and the rest by ocean. We never found a way to receive on the same PO twice.

Thank you for the review, Aaron! As far as receiving against the same PO more than once, Infoplus users can accomplish that by adjusting the "max over/under" threshold per line of business, or per receipt. I imagine you had a threshold set that would close out the receipt anytime something was short. Hope this helps and thank you again!

The system itself once up and running just works. There is NEVER any downtime and it simply performs exactly how it's advertised.

Sometimes the search features make it difficult to find orders. Not often, but when it does it's a pain.

Thank you for the review, Christopher! You'll be happy to know that we are currently addressing the cloud search feature so that it works across all tables regardless of what is being searched! This update should roll out in the next couple of weeks.

The scripts we are able to make have been game changing for us. It is simple to use as well!

The processing time and app. When we have heavy days with orders, it feels like the system can't keep up so we are trying to sort orders and it takes forever for us to just get to where we can work them. The app has always had issues. It normally works find but again, the processing can't keep up with how fast we want to pick at times which hurts our efficiencies.

Hi Zac, Thank you for the review! You'll be glad to know that we have been hard at work addressing the speed and processing issues you brought up. Over the next couple of weeks we will be incrementally rolling out some infrastructure and database changes that will mitigate performance issues in times of high demand. This will be an ongoing theme as there will always be ways to optimize our performance :) glad you're happy with our services!!

It's very easy to use and what you don't know, it's easy to figure out.

In the ways that I use InfoPlus, I don't really have anything that I don't like about it.

Infoplus is easy to view all our inventory in real time, it keeps things organized and is user friendly

I would love to see more ability to bulk edit all components of skus, kits, items in infoplus. Limited on what you can bulk edit and how

Hi Karlee, Thank you for the feedback! We'd love to hear more on what bulk edit options you would specifically like enabled in the software. I know kits can be limited, but almost every aspect of skus/items can be edited in bulk interactively or through spreadsheets. Feel free to reach out to our support team if you would like to learn more! Thanks again for the review!

Easily, the best part of the software is how robust it is. It has almost endless capabilities to run your warehouse the way you need it to work. We were looking for software that can handle multiple clients (LOBs) and their respective needs re order fulfillment, postage, packaging, etc., and Infoplus fit the bill almost entirely.

The biggest challenge for us was ease of use. The interface is not like anything we have used before, and it took quite a while to understand the intricacies of it. Errors needed a real deep dive to figure out. I think the documentation is undergoing important improvements, and that will help. I would love to see a new interface that allows greater customization for what is on the screen, and more custom automations.

Thank you for your review, Michael! We appreciate you calling out the cons and have shared that feedback with our product team. It's because of customers like you that help continue to improve our products and services!

I love the fact that if the software does not have something out of the box that you need for your business process, you can use building blocks and scripts to create it. With custom fields, API, smart documents, and scripts the possibilities are endless. A lot of our customers have niche needs so this was a good choice for us. In addition, the ability to hook into the API with other systems is amazing once you get the hang of it. The dashboard is great for managing day to day operations and gives great visibility to everything happening within your warehouses. Reporting is nice, you can build fairly advanced queries easily. Automating things based on triggers and conditions is great once you understand how to use building blocks.

The weakest part of this software is the billing module. It works... but as a 3PL who bills for a LOT of different things, with each customer being billed in a unique way- our opinion is that the billing module needs *significant* improvement. At the time of this review, the billing module is a relatively new piece of the software. There have been a lot of glitches and bugs that needed to be sorted...

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Ease of Use - Obviously, the biggest hurdle in changing software is dealing with employee and customer reluctance to learn something new. Fortunately, Infoplus makes it really easy to use and navigate their software. They also have many helpful tool tips, and easy access to their Knowledge Base which really helps make the transition go smoother. Real-Time Tool - I can't stress enough how helpful...

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Any small issues we had during transition we're rectified by their excellent customer service team. I can't commend them enough for the hard work they continually put into their product.

Infoplus is an extremely robust and flexible system if you understand how to harness it's power. Extremely capable given you put forth the effort to learn and understand how it operates. They have a great onboarding team as well as professional services that can really help take your organization to the next level. We use it in all aspects of our operations from receiving, day to day inventory management, shipping and everything in between. It's also the only tool i've seen on the market that utilizes machine learning.

As mentioned in what I like most... it is a big robust system that can be difficult to learn or understand at times. if you go with Infoplus, you need someone on staff committed to learning and working with them on how it operates .. if you do, you won't be disappointed. If you don't, I can see how the system could be frustrating. There are also a few UI/UX things that need to be addressed which I'm confident their team will do in the near future. They are relatively new to the space and making the most of their resources it seems.

The flexibility of the tool to do what you need with little need to customize a ton of coding!

Support is highly required due to the nature of the tools multiple features, takes time to understand and handoff. The support team NEEDS MORE people on the ground to help the client to overcome the inconsistency of the scripts needed to run reports and billing! The tool is missing a big piece of the order to cash process....Invoicing is NOT built in it requires integration to a billing system. Although...

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The mobile apps make inventory management simple and easy to use - a must when working with temp workers or warehouse folks who don't "computer" very well.

There are so many tools and fields available in the system, it can be a bit overwhelming at times. They have a great support staff and a lot of online documentation but even then it can take a bit of time to get things figured out. With that being said, it's better to know it's possible and take time to learn it rather than not being able to accomplish your needs at all

The features of the fulfillment process help dictate a smoother flow of picking operations. There are many data points to help optimize SKU placement which is crucial when your facility is near peak capacity. Support staff is very responsive and close tickets quickly.

Some data points are not specific to our business, however we have found alternative fields to offset this issue.

Thank you for your review, Adam! We appreciate you calling out the cons and have shared that feedback with our product team. It's because of customers like you that help continue to improve our products and services!

Im an IT manager for a 3rd Part Logistics provider. The warehouse had an old school spreadsheet, handwritten, in the head of one person system where things were tracked. This system created lots of extra work and headaches for this warehouse hero. They asked me to help. I have no warehouse or logistics background. I demoed 4 companies and Infoplus shined brighter than any. Based on monthly shipments...

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With any new business software solution, there are hurdles to overcome. When the tough times came Infoplus was there to help and even hold our hands when needed. So there are really no cons we've found so far. We are looking forward to bringing new lines of business on-line with Infoplus.

We did not have to purchase any additional hardware in order to implement Infoplus in our warehouse. The web interface is fast and intuitive and the mobile apps for Android and iOS allowed us to avoid buying expensive, single purpose scanners. The implementation process not only showed us how to use the product but was also provided great training on industry best practices. Their well-documented RESTful API is feature-rich and has allowed us to quickly build customer-facing services in a fraction of the time it used to and all our systems (manufacturing, accounting, etc.) are now more interconnected than they have ever been. Support has been rock-solid and very responsive.

The product team is constantly improving the system so sometimes the implementation team is a step behind them in understanding and providing instruction on new features. The upfront costs can appear a little higher with Infoplus when compared to other services but when you consider the fact that no specialized hardware is necessary to get up and running it's very competitive. In our experience, their monthly charges are also lower which means savings in the long run. The pricing structure could be a little more transparent.

Infoplus is a good-looking software with a solid core set of features. The table management and navigation are simple to use, allowing for easy filtering to the information needed. The Javascript features on many functions help us customize the product to our needs and let us build out our business rules and make custom reports easily.

Even though Infoplus has a lot of features, they are missing some depth for scalability. The software seems like it was built for companies with a couple lines of business since the tools and modules do not scale well in their current state. Infoplus also does not allow for backend database access, say like an Oracle database, so doing functions with a lot of records is much slower, which is another issue of scalability.

The product is relatively easy to use and also get implemented. For instance we implemented at the start of 2020 had a very tight timeline & then with Covid restrictions on travel and the overall impact on businesses we were able to get set up in a new location within 45 days with very little support.

Reporting functions would be nice to have a standard pack of reports that are generally adopted in most fulfillment, distribution center settings. While most reports can be created with relative ease, having prebuilt standard reports with the ability to customize or as you can currently add your own reporting would be a major + to the product.

Hi Timothy, Thank you for the review! We completely agree with you and have plans to not only have canned reports available in the future, but we're integrating some very cool BI and analytics tools to take reporting to the next level. Keep an eye on our product update emails over the coming months / year to stay on top of it. Thanks again for the feedback!

I appreciate the number of options for shipping in order to keep costs down for our small business.

Our orders are getting "stuck" between WooCommerce and InfoPlus and not flowing in to InfoPlus whenever InfoPlus does an update or has maintenance. InfoPlus needs to find a better way to cache orders flowing in so that once updates or maintenance are complete, orders flow in. My team is having to manually fix this every time InfoPlus has an update or maintenance. Extremely frustrating.

Hi Robin, Thank you so much for the feedback! We completely agree with you in regards to caching orders while we're in our short period of down time for maintenance. I will make sure this is on our product roadmap if it isn't already there! Just as an FYI, you can sign up for email/text alerts at status.infopluscommerce.com as we always push out alerts the day of and right before we go down for maintenance, this might help you stay on top of those better until we can systematically address the issue. Thank you again for the feedback!

Infoplus is robust in what it offers and the amount of data that can be input. You can be very detailed with each individual item.

With so much that the system offers there is also a lack of ease to use. The team needs someone with a tech background to make changes. Most of the functions available we do not use. It is to complicated to set up and even after a year of using it we don't use it for it's originally intended purpose. When we have reached out for assistance we have received none.

Thank you for your feedback, Chris! We totally understand your sentiments, Infoplus is a very robust system with a lot of different features that might make it feel overwhelming at times. I am happy to announce that we now have a "professional services" team that can engage with our customers to give them tech resources and some know-how, along with optimization/training options to really help take our customers to the next level.

The ability to pretty much customize anything (if you can figure it out)

Not very user friendly. To many variables and sections. To many places to go to set up 1 thing which doesnt work unless you apply serveral other features and sections. Scripts are cool as an option but the system should be able to apply these automatically through a simple interface.

Pros: Ease of shopping cart integrations. Cartonization and automation of processes. Clear and accurate Inventory systems. Support that cares about finding a solution.

Cons: Slower system speeds for order importing/editing. Slower Mobile Processing speeds.

Thank you for your review, Joel! We appreciate you calling out the cons and have shared that feedback with our product team. It's because of customers like you that help continue to improve our products and services!

We need to inspect all incoming inventory. InfoPlus gave us the ability to create inspection locations that we could not allocate from, stopping uninspected inventory from going out the door. The job recipes gave us the ability to treat incoming kits as a whole, break them down, inspect components and then putaway an inspected/verified kit ready for use. Triggers used on orders made sure every component that was needed for a kit would ship with a kit. Using the Product Identification Tags gave each kit their own unique number. This gave us a clear audit trail of which kit went to which location and all the components used in that kit.

We implemented this software during peak Covid time. We missed the "in person" interaction with the implementation team.

Thank you for your review, Mary! We appreciate you calling out the cons and have shared that feedback with our product team. It's because of customers like you that help continue to improve our products and services!