Intellect QMS Reviews

Is helps us remain organized and able to access files easier. Its also very user friendly.

Sometimes it does kick me out and I have to sign back in. Other than that I'm unable to think of anything that has been a downside for me.

My experience has been very positive. It has allowed me to have a quality management system that is perfectly aligned with my operations and has given me greater efficiency and effectiveness with my processes.

What I liked the least was the time it took me to learn to fully use all the functionalities and features of the platform.

Easy to use even I have small programming experience. Also very useful to find detail documents.

Onboarding process some time is slow. Also mobile app need improvement.

No pros were added to this review

The only thing I would want to see in the future from Intellect is a way to adjust the layout of the personal navigation menu. Other than that, the application is great!

It is a great software platform that is very configurable. The mobile app is great because it helps people work from anywhere.The no-code platform is great because it lets us create new business apps to help us address any gaps in our processes. This has saved us a lot of money and has made our operations more efficient, reducing the risk of product recalls.The integrated suite of apps has made it easier for our quality teams to manage all aspects of our quality management system. The software is user-friendly and intuitive, making it easy for anyone to use it effectively.

Intellect QMS has some good features, but there are some drawbacks. One issue I faced was with the mobile app's offline capabilities. Another was that the software was not very configurable, which made it harder to customize it. Technical support was also very helpful in resolving these problems.

Somewhat user friendly with room to leave detailed notes

Seemingly archaic, could be better softwares available

The software comes with pre-configured applications but allows for custom applications to be built as well as changes to the pre-configured applications.

We have had a very positive expereince with Intellect

Thank you for your review! Customer success is truly our #1 priority. We love that you continue to have a positive experience with Intellect and how pleased you are with our customization capabilities. We thank you for your feedback and hope to continue upholding these positive experiences. - Intellect Team

We have an excellent implementation manager who has been very helpful and can answer all questions. Her product knowledge and support has been instrumental throughout our implementation.

Almost impossible to use out of the box. The marketing team is great, and I believe the software can do all of the great things, but only with configuration. You really don't know what you need until you become very familiar with the software. The upfront training needs work for the customer to get a better feel of their needs. This would have made white glove more effective and efficient. This software does not offer a design and development app. Validation of any configuration is not supported well.

I loved that I was not cornered into buying an OOB configuration because purchasing the White Glove Service to go live with my current processes was a reasonable price, especially when compared to the more well known systems out there. Configuration of the LMS was completely custom and purchasing the validation package was also well within budget expectations. The possibilities with this system are endless and the staff/support during the validation process has been beyond exceptional.

Just waiting for Intellect to complete their ISO certifications, which they are in process of.

Thank you for your review! We love that you continue to be happy with the decision of choosing Intellect. We are close to completing our ISO certifications process and hope that it can positively impact our customers. We thrive on the successes of our customers and are happy that we continue meet all your expectations. - Intellect Team

Easy to use. Highly configurable. Customer service is excellent. I love Intellect.

So far there is nothing that I do not like about this system.

Thank you for your review. The team here at Intellect always puts our customers first and we love hearing about your positive experiences with us. - Intellect Team

The product is very user friendly and easy to customize/configure. It has all of the main apps that we need and we have the option to create more based on the companies needs. The price is excellent and the implementation was very smooth. Our implementation specialist is amazing and really understands the product inside and out.

We had a bug before going live, but Intellect fixed quickly.

Hi Chelsea, Thank you so much for your review! We love to hear that you found Intellect to be user friendly, easy to modify, and that you enjoyed working with our implementation specialist. Congrats on starting your digital automation journey with Intellect. We're here to help throughout your journey. - The Intellect Team

We created several applications from scratch so we were able to customize to our specific requirements by non-programmers.

Initial training should be separated into an Overview/End User training for key stakeholders and then training for Designers and Administrators. Since this is geared to non-programmers (in our case), the importance of process design and planning, documentation, system administration, etc., should also be included with the actual creating applications training.

Hi Janna, Thank you for your review. It's exciting to hear that you created several applications from scratch without any programming background. Great advice on how to improve our training. We've already begun to add in these training elements. The Intellect Team

We've been able to customize this software to do everything we need to do -- and some things we only dreamed of being able to do.

We do need assistance from customer service when we've tried to set up some functions and for those considering the platform, it's probably a good idea to budget some add-on hours if you are not particularly tech savvy. Once the system functions are in place, it's very intuitive. I don't think any platform is turnkey and some have real limitations. Intellect has the capacity to do everything we need.

Hi Helen, Thank you for your review! We're happy to hear you that you were able to customize your Intellect QMS apps to meet your needs. Good advice on leveraging Intellect resources and expertise when needed. We're always happy to help! Thank you, The Intellect Team

Ease of uploading information and flow of information. Pretty straightforward to understand.

Much longer lead time to go Live with than originally told when they sold the software. More customization is required than originally thought and takes up half the time/work of a full time employee. Did not anticipate a team member to be so dedicated the software and expected more set-up for the cost.

Hi Isabella, Thank you for your review and feedback! We're glad the uploading of information was easy and straightforward. We understand some implementations take time and resources. Intellect offers a white glove implementation service for those customers who don't have the internal resources and want to speed up the implementation timeframe. This white glove service is available for any future applications you may decide to implement and we'd be happy to tell you more about this service. Thanks again! The Intellect team

There are a lot of good things about the software, but I really enjoy using the Tool and Calibration system they offer. It has helped us streamline an area that we continued to struggle with. The other great feature is the ability to create custom applications. This allows us to tailor the software more to our needs. This also includes customizing the apps we purchased as well. This way, you are not stuck using the design the developers came up with and not having it fit your needs perfectly.

I have found that app development can occasionally be a pain to get done properly but this is due to how much stuff is interconnected.

Very flexible and powerful platform, easy to reconfigure the OOTB and build new app, while complying with regulations

Does not come with actual e-signature like DocuSign

The ability to customize the software to meet our specific processes is extremely beneficial. Streamlining and automating workflows for a consistent and global process provides efficiencies to save valuable resources. The software is user-friendly and intuitive, making user training easier and shortening the learning curve.

The software occasionally throws a curve ball but Intellect Customer Support will work through the issues with you. I would like to see more helpful and readily available published app training documentation to reduce reliance on customer support.

I like the Document and Data Control app, the Audit app and apparent complexity of the Program if it is needed. Now that those above me have completed the initial program build, I find it is very easy to use.

My opinion was that the Integration process of the Software with our Organization did not go as smoothly as it could have.

Fast, Flexible and easy to develop rapid prototyping on the fly. I have used the product in a variety of industries for a variety of clients. Anyone who still relies on excel and email can find this tool to be helpful.

When configuring, there has been times where as a Designer I can save and have everything function correctly only to find out during a publish that an error occurs. This causes a delay in publish and impacts client perceptions on build time.

This software has many great features and options that allow the designer to setup/modify templates in many ways to meet project quality requirements. Out of the box templates and apps help designers were a great foundation to further develop apps to met project requirements and goals.

Customer service is poor to follow up on reported issues. Required back-up on every instance of a help desk ticket (backups only done through company our IT). As a designer changes to a single template item on average takes 30 seconds to a minute to process which can be cumbersome when making alot of changes. When a error is generated there should be a simple "one click" option that imports all of the relevant error information to a email or help desk form instead of forcing the user to go through the cumbersome process.

Intellect (QMS) comes with out of the box workflows that can be modified according to your business needs. As it is very user friendly it allows people without programming skills to modify and create applications, workflow processes and reports. Besides that, the customer service is very good, they are vey responsive, patient and understand our needs.

For someone who does not have programming skills, it can be quite annoying configuring some items every single time, in different templates and different parts of the workflow, such as email notifications. A tool such as 'copy and paste' would be wonderfull.

Intellect software is very customizable and because of that it has a wide variety of applications for customizing your workflow and being able to track your work.

very little to none prebuilt forms or templates that could be slightly modified to fit your needs. everything needs to be built from scratch.

Very collaborative software program that covers all areas of a Quality System that we currently use.

For only a few of the features, it was not extremely intuitive to navigate to the needed screen.

It is very user friendly, good functionality

There isn't anything I don't like about the software

Intellect allows people without programming skills to create robust web based applications, and native mobile apps for any iOS or Android device. The native mobile apps are great and includes offline capabilities. So your users can still capture new data even when they don¿t have a connection to the internet.

Limited in field or data manipulation (i.e., substring, formatting and converting from text to number or concatenation). Needs more programming/procedural capability. Option to manipulate a more complex SQL stmt. Better charting capability.