Additional information for IT Incident Software
Key features of IT Incident Software
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- Mobile device management
- Computerized maintenance management system (CMMS)
- Automatically routes and assigns incidents
- Automate communications and feedback
- Generates time-based request reminders
- Customizable, detailed reports and graphs
- IT help desk management solution
- Service history tracking
- Incident management module
- Asset inventory management
- IT asset tracking
- Tracks staff labor costs and work completion
- Enables requesters to submit requests online
- Create & assign recurring tasks
- Automate workflows
- Interactive dashboard for reporting
- Automatically email scheduling reports
- Self-help knowledge database
- Notifies technicians of new incidents via email
- Reports costs by category
● TechnologyEssentials - an IT asset management suite - acts as a centralized repository for all IT assets of an enterprise.
● The IT incident software module of the solution enables enterprises to streamline the entire help desk process, right from the time a support request is placed till its resolution.
● The product automates help desk workflow by automatically routing and assigning a service request to the right staff member.
● IT incident software also allows users to place their service requests online through a request submission portal, and receive email updates on the status of their requests.
● The product offers a self-help knowledgebase and troubleshooting questionnaires that enable users to solve most of their issues, eventually reducing the total incident requests.