IT Incident Software Pricing, Features, Reviews & Comparison of Alternatives

IT Incident Software Reviews

IT Incident Software

Web-based helpdesk management solution

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This Application No Longer Exists

IT Incident Software is no longer available for purchase. Archived information about IT Incident Software is available below.

Alternatives to IT Incident Software

IT Incident Software Screenshots (6)

IT Incident Software screenshot: Dude Solutions Help Desk allows users to report costs by categoriesIT Incident Software screenshot: Dude Solutions Help Desk delivers simple dashboard view to all managed devicesIT Incident Software screenshot: Dude Solutions Help Desk enables scheduling reports to be automatically sent to usersIT Incident Software screenshot: Dude Solutions Help Desk enables the tracking of workstation inventoryIT Incident Software screenshot: Dude Solutions Help Desk offers a consolidated workstation dashboardIT Incident Software screenshot: Dude Solutions Help Desk's MDM is fully integrated with the iTunes App Store

Specifications

Intended Users
Small Business, Mid Size Business
Devices Supported
Web-based
Supported Countries
United States, Canada
Supported Languages
English
Support Options
Online Support, Phone Support, Knowledge Base, Forum
Categories
Customer Service Software
Help Desk & Ticketing Software

IT Incident Software Pricing

Pricing model: One Time License, Subscription

Free Trial: Available (No Credit Card required)

Contact Dude Solutions for pricing information or a quote.

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Key Features of IT Incident Software

  • Mobile device management
  • Computerized maintenance management system (CMMS)
  • Automatically routes and assigns incidents
  • Automate communications and feedback
  • Generates time-based request reminders
  • Customizable, detailed reports and graphs
  • IT help desk management solution
  • Service history tracking
  • Incident management module
  • Asset inventory management
  • IT asset tracking
  • Tracks staff labor costs and work completion
  • Enables requesters to submit requests online
  • Create & assign recurring tasks
  • Automate workflows
  • Interactive dashboard for reporting
  • Automatically email scheduling reports
  • Self-help knowledge database
  • Notifies technicians of new incidents via email
  • Reports costs by category

Benefits

• TechnologyEssentials - an IT asset management suite - acts as a centralized repository for all IT assets of an enterprise.

• The IT incident software module of the solution enables enterprises to streamline the entire help desk process, right from the time a support request is placed till its resolution.

• The product automates help desk workflow by automatically routing and assigning a service request to the right staff member.

• IT incident software also allows users to place their service requests online through a request submission portal, and receive email updates on the status of their requests.

• The product offers a self-help knowledgebase and troubleshooting questionnaires that enable users to solve most of their issues, eventually reducing the total incident requests.