IT Incident Software Comparison

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Overview

Dude Solutions Help Desk is a web-based IT helpdesk management solution that enables organizations to resolve requests by tracking assets and automating workflows
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical Customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
Starting from
Starting from
Starting from
Starting from
Starting from
/No info available/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
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User reviews

2.4

(5)

54321
1
0
1
1
2
  • Value for money
  • Features
  • Ease of use
  • Customer support

Pros

No data

Cons

No data
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features19
  • Activity Dashboard
  • Asset Management
  • Assignment Management
  • Automated Scheduling
  • Automatic Notifications
  • Customizable Reporting
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • IT Cost Management
  • Incident Management
  • Inventory Tracking
  • Knowledge Base Management
  • Order Entry
  • Productivity Reporting
  • Receiving
  • Recurring Tasks
  • Reminders
  • Workflow Management

Integrations

  • Total integrations2
  • BigCommerce
  • Dropbox
  • Google Calendar
  • Google Drive
  • Magento
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • Office 365
  • PayPal
  • QuickBooks
  • QuickBooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
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