IT Incident Software Features

IT Incident Software

Web-based helpdesk management solution

2.4/5 (5 reviews)

IT Incident Software Feature Summary

  • Mobile device management
  • Computerized maintenance management system (CMMS)
  • Automatically routes and assigns incidents
  • Automate communications and feedback
  • Generates time-based request reminders
  • Customizable, detailed reports and graphs
  • IT help desk management solution
  • Service history tracking
  • Incident management module
  • Asset inventory management
  • IT asset tracking
  • Tracks staff labor costs and work completion
  • Enables requesters to submit requests online
  • Create & assign recurring tasks
  • Automate workflows
  • Interactive dashboard for reporting
  • Automatically email scheduling reports
  • Self-help knowledge database
  • Notifies technicians of new incidents via email
  • Reports costs by category

Competitor Feature Comparison

API
Activity Dashboard
Asset Management
Assignment Management
Automated Scheduling
Automatic Notifications
Chat
Customer Experience Management
Customizable Branding
Customizable Reporting
Email Integration
Help Desk Management
History Tracking
IT Asset Tracking
IT Cost Management
Incident Management
Inventory Tracking
Knowledge Base Management
Order Entry
Productivity Reporting
Receiving
Recurring Tasks
Reminders
Social Media Integration
Workflow Management
Learn moreCompare App
API
Activity Dashboard
Asset Management
Assignment Management
Automated Scheduling
Automatic Notifications
Chat
Customer Experience Management
Customizable Branding
Customizable Reporting
Email Integration
Help Desk Management
History Tracking
IT Asset Tracking
IT Cost Management
Incident Management
Inventory Tracking
Knowledge Base Management
Order Entry
Productivity Reporting
Receiving
Recurring Tasks
Reminders
Social Media Integration
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Asset Management
Assignment Management
Automated Scheduling
Automatic Notifications
Chat
Customer Experience Management
Customizable Branding
Customizable Reporting
Email Integration
Help Desk Management
History Tracking
IT Asset Tracking
IT Cost Management
Incident Management
Inventory Tracking
Knowledge Base Management
Order Entry
Productivity Reporting
Receiving
Recurring Tasks
Reminders
Social Media Integration
Workflow Management
Visit WebsiteCompare App

IT Incident Software Feature Reviews

4 reviewers had the following to say about IT Incident Software's features:

larry smith

Inventory Must

2019-09-10

Helps us manage and maintain better analysis of all applications.

Pros

Allows us to inventory and track software applications.

Cons

It took a little while to get used to the software, but know its a breeze t operate. Just like any new application there was a small adjustment period, but no major issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Dude Solutions


Thank you for leaving a review! We appreciate your kind words and are happy to hear Help Desk makes your workday run that much smoother.

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Anonymous
(Education Management company, 501-1000 employees)

Not a fan at all

2019-05-07

Awful, just awful I doubt this software will survive much longer at our school

Pros

This software was an attempt to replace our existing ticketing system. Roll out has been a nightmare. The system is buggy and loaded with glitches. Constantly having to call support or email support. The system is just over kill for what we need, even with all its features it cant do much of what we needed it to do. Its very slow when using it via smart phone and it's driving our techs crazy.

Cons

Nothing seems to work right, too many processes to get anything done, running reports to get information out seems impossible, little to no tech support, they keep referring me to help pages that do not answer my question.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
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Matt Colwell

fails to keep up with the times

2018-09-17

Pros

The price. We bundle the IT ticket system with other "Dude" products, so it was pretty inexpensive.

Cons

You get what you pay for. Mobile interface is horrible.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Food Production company, 51-200 employees)

The Dude Does Not Deliver

2018-12-26

Pros

We chose it for the simple interface and low cost.

Cons

There isn't much customization available and customer support was slow to react to requested changes.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more