IT Incident Software Features List

IT Incident Software

Web-based helpdesk management solution

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IT Incident Software Feature Summary

  • Automatically email scheduling reports
  • Incident management module
  • IT help desk management solution
  • Automate workflows
  • IT asset tracking
  • Customizable, detailed reports and graphs
  • Self-help knowledge database
  • Automate communications and feedback
  • Automatically routes and assigns incidents
  • Notifies technicians of new incidents via email
  • Create & assign recurring tasks
  • Generates time-based request reminders
  • Reports costs by category
  • Tracks staff labor costs and work completion
  • Asset inventory management
  • Enables requesters to submit requests online
  • Interactive dashboard for reporting
  • Service history tracking
  • Mobile device management
  • Computerized maintenance management system (CMMS)

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Competitor Feature Comparison