IT Incident Software Features

IT Incident Software

Web-based helpdesk management solution

1.0/5 (1 review)

IT Incident Software Feature Summary

  • Automatically email scheduling reports
  • Incident management module
  • IT help desk management solution
  • Automate workflows
  • IT asset tracking
  • Customizable, detailed reports and graphs
  • Self-help knowledge database
  • Automate communications and feedback
  • Automatically routes and assigns incidents
  • Notifies technicians of new incidents via email
  • Create & assign recurring tasks
  • Generates time-based request reminders
  • Reports costs by category
  • Tracks staff labor costs and work completion
  • Asset inventory management
  • Enables requesters to submit requests online
  • Interactive dashboard for reporting
  • Service history tracking
  • Mobile device management
  • Computerized maintenance management system (CMMS)

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Competitor Feature Comparison

IT Incident Software Feature Reviews

1 reviewers had the following to say about IT Incident Software's features:

Matt Colwell

fails to keep up with the times



The price. We bundle the IT ticket system with other "Dude" products, so it was pretty inexpensive.


You get what you pay for. Mobile interface is horrible.

Rating breakdown

Ease of use

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

Source: Capterra
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