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ERPNext vs SuiteCRM Comparison

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Overview

Category Leaders

ERPNext is a fully open-source ERP system for companies of different sizes (SMBs to Enterprises) across multiple verticals...

SuiteCRM is an open source, modular CRM that can be configured for sales, marketing, IT or service departments in any industry,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

25

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

Free

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

57

17

2

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.3

5

4

3

2

1

19

17

5

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

Ease of use, Simple Interface, Customizable, Awesome Community, APIs available. Overall this is best value for money for sure.
Good support for mobile devices. Latest version has nice user interface, and good functionality.
Documentation is more complete and can be supplemented through forums where people are more responsive because they feel like they are a part of a community.

Pros

I absolutely love that this CRM is fully opensource and if you are confident enough free to use. You can have a CRM as powerful as SalesForce for the opportunity cost of self installation.
I've been using it for a while now and like the capabilities that this CRM offers. I also like that there is a huge community that helps with feedback and sharing their experience.
I like very much about this software is the ease of use without any cost and that makes it very effective tool to be used in business it can also be enhanced as per the business model.

Cons

But having all the ERP world suck at UX does not mean that this is an unsolvable problem. Also the documentation of ERPNext is not job or use case driven and very technical at times.
The platform out of the box is very inflexible and at the time of testing many touted features simply were not present or did not behave as advertised.
But still I fear about fewer service providers.

Cons

Bad UI/UX, cannot be customized without touching the core codes, bad code structure, just use it as is, adds on are very expensive.
I dislike its integration feature and module creation because it releases very fast upgrades which is not possible for a development unit to upgrade its extra modules developed by inhouse frequently.
But something must have fallen through in beta testing as I discovered several issues withing 15 minutes of testing.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features133
  • @mentions
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Asset Management
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automatic Backup
  • Bank Reconciliation
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Barcoding/RFID
  • Batch Processing
  • Bill of Material Analysis
  • Billable Items Tracking
  • Billing & Invoicing
  • Bills of Material
  • Budget Control
  • Budgeting/Forecasting
  • Bug Tracking
  • Built-In Database
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Tracking
  • Campaign Management
  • Case Management
  • Cash Flow Management
  • Categorization/Grouping
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Accounts
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Import/Export
  • Data Migration
  • Data Visualization
  • Desktop Notifications
  • Distribution Management
  • Document Management
  • Document Storage
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Database
  • Employee Onboarding
  • Enterprise Asset Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Financial Management
  • Forecasting
  • Forms Management
  • Full Text Search
  • Gamification
  • HR Management
  • Historical Reporting
  • Income & Balance Sheet
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Manufacturing Planning
  • Marketing Automation
  • Microsoft Outlook Integration
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Country
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Opportunity Management
  • Order Management
  • Partial Payments
  • Payroll Management
  • Pipeline Management
  • Product Catalog
  • Production Tracking
  • Project Accounting
  • Project Management
  • Project Planning
  • Proposal Generation
  • Purchase Order Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resume Database
  • Revenue Management
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Tracking
  • Tagging
  • Talent Acquisition
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Territory Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • To-Do List
  • Training Management
  • Transaction History
  • Two-Factor Authentication
  • User Management
  • Vendor Management
  • Version Control
  • WYSIWYG Editor
  • Warehouse Management
  • Web Forms
  • Website Integration
  • Website Management
  • Work Order Management
  • Workflow Management
  • Workstation Tracking
  • eCommerce Management
  • Total features70
  • @mentions
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Asset Management
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automatic Backup
  • Bank Reconciliation
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Barcoding/RFID
  • Batch Processing
  • Bill of Material Analysis
  • Billable Items Tracking
  • Billing & Invoicing
  • Bills of Material
  • Budget Control
  • Budgeting/Forecasting
  • Bug Tracking
  • Built-In Database
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Tracking
  • Campaign Management
  • Case Management
  • Cash Flow Management
  • Categorization/Grouping
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Accounts
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Import/Export
  • Data Migration
  • Data Visualization
  • Desktop Notifications
  • Distribution Management
  • Document Management
  • Document Storage
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Database
  • Employee Onboarding
  • Enterprise Asset Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Financial Management
  • Forecasting
  • Forms Management
  • Full Text Search
  • Gamification
  • HR Management
  • Historical Reporting
  • Income & Balance Sheet
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Manufacturing Planning
  • Marketing Automation
  • Microsoft Outlook Integration
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Country
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Opportunity Management
  • Order Management
  • Partial Payments
  • Payroll Management
  • Pipeline Management
  • Product Catalog
  • Production Tracking
  • Project Accounting
  • Project Management
  • Project Planning
  • Proposal Generation
  • Purchase Order Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resume Database
  • Revenue Management
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Tracking
  • Tagging
  • Talent Acquisition
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Territory Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • To-Do List
  • Training Management
  • Transaction History
  • Two-Factor Authentication
  • User Management
  • Vendor Management
  • Version Control
  • WYSIWYG Editor
  • Warehouse Management
  • Web Forms
  • Website Integration
  • Website Management
  • Work Order Management
  • Workflow Management
  • Workstation Tracking
  • eCommerce Management

Integrations

  • Total integrations17
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations20
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier