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ERPNext vs Zoho CRM Comparison

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Overview

Category Leaders

ERPNext is a fully open-source ERP system for companies of different sizes (SMBs to Enterprises) across multiple verticals...

Category Leaders

Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

25

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

20

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

57

17

2

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.3

5

4

3

2

1

2,401

1,724

665

148

65

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

Ease of use, Simple Interface, Customizable, Awesome Community, APIs available. Overall this is best value for money for sure.

FA

Faraz A.

Good support for mobile devices. Latest version has nice user interface, and good functionality.

Fred B.

Documentation is more complete and can be supplemented through forums where people are more responsive because they feel like they are a part of a community.

VR

Varun R.

Pros

They have a great help section with useful videos and their support also helped us implement things very smoothly. Its easy to create tasks and the reminder system is excellent.

AR

Anonymous Reviewer

As we have Zoho Mail for our business account, the ability to seamlessly integrate from mail to CRM is very helpful. As other CRMs usually only easily support Gmail or Outlook, this is a benefit.

AR

Anonymous Reviewer

My experience with Zoho has been fantastic, another thing I love about their software is the support. They support is unparalleled in the industry, fast and responsive with solutions.

JB

Joshua B.

Cons

But having all the ERP world suck at UX does not mean that this is an unsolvable problem. Also the documentation of ERPNext is not job or use case driven and very technical at times.

MS

Martin S.

The platform out of the box is very inflexible and at the time of testing many touted features simply were not present or did not behave as advertised.

AR

Anonymous Reviewer

But still I fear about fewer service providers.

KA

KVE ANAND A.

Cons

Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.

NS

Neil S.

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.

Max P.

It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.

Dr Navneet G.