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Jobber vs AI Field Management Comparison

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Good recommendations?

Jobber logo

Jobber

94pts

Overview

Category Leaders

Jobber’s powerful software is perfect for home services businesses. Keep jobs on track and provide a seamless customer experience....

Category Leaders

Is AI-FM Different? Easy as 1-2-3! AI-FM = 1) Award Winning Tech + 2) Fair Price + 3) 5 Star Reviews - AI-FM has won...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

37.99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

767

5

4

3

2

1

518

175

32

14

28

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.9

61

5

4

3

2

1

57

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Jobber is fairly easy to use once you've had it for a while. They payment integrations are fantastic and the workflow from quote to job completion is great as well.
Very easy to use and was very simple and makes time management more effective. Was great in keeping up with clients and schedules.
I like how easy it is to store all my appointments and photos and everything all in one place. It is easy for all my coworkers to share also.

Pros

We were blown away by their Sherpa feature for picking the best worker for a job... they agreed to develop more features for us for free... a true partner.
We became more impressed with the Software and their Customer Service as we went along, they took care of us, they took the long view from the start.
The after sales support has been amazing. I am in Australia and have been communicating with the tech team in Canada on a regular bases and I have been guided though the whole set up process.

Cons

They are in Canada and the delay on their phone system is frustrating. I got dropped 2x and asked the guy to call me back from his cell phone and he said he wouldn’t.
The mapping system is TERRIBLE AND IT only allows you to reset the route two times a day.
Is technology costly or something. It is MAPPING and we may need to do it more than twice.

Cons

The only downside that I have seen is that there is no "forgot password" option. I was locked out of my account because I forgot my password.
The only negative thing I can think of is the fact I didn't have this software at my last job.
When you forget your password, that is it. It doesn't remember password incase you forget yours.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features194
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Bid Management
  • Billing & Invoicing
  • Billing Portal
  • Booking Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Care Plan Management
  • Change Order Management
  • Chat/Messaging
  • Chemical Usage Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Tracking
  • Clock In/Out
  • Collaboration Tools
  • Comment Library
  • Commercial
  • Commercial Inspections
  • Commercial Properties
  • Commercial/Industrial
  • Communication Management
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Digital Signature
  • Discount Management
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Driver Management
  • Electrical Estimating
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Facility Scheduling
  • File Storage
  • Financial Management
  • Fixed Asset Management
  • Fleet Management
  • For AEC Industry
  • For Arborists
  • For Carpet Cleaners
  • For Commercial and/or Industrial Electrical Contractors
  • For General Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Janitorial Services
  • For Lawn Care
  • For Locksmiths
  • For Mechanical Equipment
  • For Pest Control Companies
  • For Plumbing Industry
  • For Residential
  • Forecasting
  • Forms Management
  • GPS
  • Geographic Maps
  • Geolocation
  • Groundskeeping Management
  • Group Scheduling
  • Historical Reporting
  • Home Health Care Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Labor Cost Reporting
  • Labor Forecasting
  • Labor Rates
  • Lead Management
  • Location Tracking
  • Maintenance Scheduling
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Multiple Projects
  • Offline Access
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Overtime Calculation
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Photos/Images
  • Preventive Maintenance
  • Pricing Management
  • Pricing and Cost Calculations
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Purchase Order Management
  • Qualification Tracking
  • Quality Control Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Records Management
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Reminders
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Resource Management
  • Resource Scheduling
  • Room Booking
  • Route Optimization
  • Routing
  • SMS Messaging
  • Safety Management
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Sick Leave Tracking
  • Skills Tracking
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Surveys & Feedback
  • Takeoff
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Team Management
  • Technician Management
  • Template Management
  • Templates
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Time Tracking by Client
  • Timesheet Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Vendor Management
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features156
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Bid Management
  • Billing & Invoicing
  • Billing Portal
  • Booking Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Care Plan Management
  • Change Order Management
  • Chat/Messaging
  • Chemical Usage Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Tracking
  • Clock In/Out
  • Collaboration Tools
  • Comment Library
  • Commercial
  • Commercial Inspections
  • Commercial Properties
  • Commercial/Industrial
  • Communication Management
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Digital Signature
  • Discount Management
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Driver Management
  • Electrical Estimating
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Facility Scheduling
  • File Storage
  • Financial Management
  • Fixed Asset Management
  • Fleet Management
  • For AEC Industry
  • For Arborists
  • For Carpet Cleaners
  • For Commercial and/or Industrial Electrical Contractors
  • For General Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Janitorial Services
  • For Lawn Care
  • For Locksmiths
  • For Mechanical Equipment
  • For Pest Control Companies
  • For Plumbing Industry
  • For Residential
  • Forecasting
  • Forms Management
  • GPS
  • Geographic Maps
  • Geolocation
  • Groundskeeping Management
  • Group Scheduling
  • Historical Reporting
  • Home Health Care Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Labor Cost Reporting
  • Labor Forecasting
  • Labor Rates
  • Lead Management
  • Location Tracking
  • Maintenance Scheduling
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Multiple Projects
  • Offline Access
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Overtime Calculation
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Photos/Images
  • Preventive Maintenance
  • Pricing Management
  • Pricing and Cost Calculations
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Purchase Order Management
  • Qualification Tracking
  • Quality Control Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Records Management
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Reminders
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Resource Management
  • Resource Scheduling
  • Room Booking
  • Route Optimization
  • Routing
  • SMS Messaging
  • Safety Management
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Sick Leave Tracking
  • Skills Tracking
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Surveys & Feedback
  • Takeoff
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Team Management
  • Technician Management
  • Template Management
  • Templates
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Time Tracking by Client
  • Timesheet Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Vendor Management
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations25
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations9
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

ss
AvatarImg

sam s.

Mechanical or Industrial Engineering, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Jobber logo

Jobber

Great field service management software

Reviewed 2 years ago
Pros

Versatile and multi-functional capability and great for field job take in, management and closing.

Cons

Integrating with other software can be challenging sometimes.

Vendor response

Hi Sam! Thank you for your review and feedback! If you ever run into issues setting up or using other software integrations with Jobber, please reach out to our Support team and we'd be happy to help. We can be reached at 1-888-721-1115 opt 2, or you may email support@getjobber.com, or send us a message through live chat. Cheers!

SP
AvatarImg

Shauna P.

Construction, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Jobber logo

Jobber

Great for small business - value for the price

Reviewed 7 years ago

Field access to job info, scheduling. Ability for field to input hours, pictures and notes.

Pros

Simple, fairly easy to use, affordable for small businesses, Quickbooks sync is great, app is good for l field personnel. Overall I think its a good software for a small business to grow with.

Cons

The app isn't great for anyone but field techs but the mobile version works fine on a smartphone, so for schedulers, sales, etc that would need more access, they can work outside of the app. Some aspects of the program can be clunky, but for the price its not a big deal and I'm sure it will get better over time.

AvatarImg

Verified reviewer

Accounting, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Jobber logo

Jobber

Decent option for field service clients

Reviewed 5 years ago
Pros

Is a good options for field service users who want billing and invoicing taking care of in one place. East to use in the field.

Cons

Fees and price is fairly high. Still a growing company and service so expect changes to the software frequently which can lead to missing out on some features that are moved or dropped over time.

Vendor response

Thanks for leaving this feedback and we're happy to hear we've been a help with having everything in one place! We're always working toward making the software more efficient and more powerful for our customers, which means adding more features to the software or making changes to existing features. With that, our goal is that we provide our customers with a consistent experience and we aim to roll out new features or made updates in a way that has the most positive impact on our customers. We're always looking for feedback from our customers, so if there's something specific that came up with a change you experienced, please send our Success team a note and we'll note that feedback. Thanks for taking the time to share your thoughts!

AvatarImg
AvatarImg

Christina A.

Construction, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jobber logo

Jobber

My favorite!

Reviewed 3 years ago

A great software for field based businesses!

Pros

This product was so easy to learn. They have a fabulous service department if you need support, but it fit my needs with no intervention necessary.

Cons

My one complaint is that it was difficult to import client information, mostly had to be done manually. Also impossible to export client details, must be done manually.

Vendor response

Hi Christina, Thanks for taking the time to leave us a review, we appreciate the kind words and the feedback. We have taken your feedback and shared it with our product teams regarding the import and export functionality. Thanks for trusting us with your business and have a great week!

CG
AvatarImg

Claudia G.

Apparel & Fashion, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jobber logo

Jobber

Wonderful experience, question was answered quickly and accurately

Reviewed 6 years ago

I am able to run my company with the click of a mouse, see where my employees are and save time and money

Pros

The ability to manage workers on the field, the route optimization and the client hub, I love the invoicing and the ability to take payments on the field

Cons

I want more reminders to invoice people (email reminders), I wish that billing and managing payments was easier

AvatarImg
AvatarImg

Rufus H.

Construction, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jobber logo

Jobber

Should have switched sooner!

Reviewed 5 years ago

No more lost time because jobs get lost in the mix of everyday hectic activities. Always there to remind me to invoice.

Pros

Intuitive, reminds you to invoice and shows in an instant what is owed.

Cons

Some short comings for taking notes and photos in the field.

Vendor response

Glad we can be there to remind you to invoice and save time! Feel free to reach out to our Success Team about your thoughts on taking notes and photos in the field and we can collect that for our Product Team. Thanks for your review, Rufus!

RM
AvatarImg

Rob M.

Construction, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Jobber logo

Jobber

Great software, but could use a tweak or two

Reviewed 8 years ago

Jobber works great for my HVAC service company. It is simple to use in the field and in the office. We have had issues with filling fields, but customer service has been responsive to our requests. Overall we're happy, but would be happier if that improvement was made.

Pros

Ease of use in the field with phone or tablet

Cons

Some fields won't fill or autofill with the wrong words

CJ
AvatarImg

CA J.

Research, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Jobber logo

Jobber

Field Service Excellence

Reviewed 5 years ago
Pros

Helps keep field service work, contractors, orders, accounting and more organized.

Cons

There were no cons observed about this product.

Vendor response

Thanks for your review!

JB
AvatarImg

Jake B.

Construction, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Jobber logo

Jobber

Company with money first then you second

Reviewed 5 months ago

Strongly suggest Workiz! much better product! We were on a monthly plan with them for our entire use, when we were done with the product because many better options out there we cancelled. But to get us through the busy season we figured we would turn back on monthly for the last two months until winter. Over a phone call customer service ended up putting us on an annual plan that we did not want!

Pros

It worked to get info to team out in the field.

Cons

Saved picture quality was compressed so much it was worthless. They constantly use shady tactics to get more money from you.

Vendor response

Hi Jake, thank you for the feedback. We are sorry to hear about your experience here. We always want to provide the best service we can, so we’re sorry we missed the mark here. Our support team would be happy to dig into what went wrong here. Please reach out by phone 888-721-1115 ext 1 or email support@getjobber.com

TP
AvatarImg

Thomas P.

Construction, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Jobber logo

Jobber

Great software for a small business

Reviewed 4 months ago

Overall has been great, happy with the software for now as it meets 80% of my business needs

Pros

Ease of use, great customer portal, and mobile app for field use

Cons

Interface on mobile is a little clunky generating estimates, costly on a monthly basis for a small business

SS
AvatarImg

Sarah S.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jobber logo

Jobber

We Love Jobber

Reviewed 5 years ago

Jobber is amazing, user friendly, great staff, great price. Easy for techs in the field.

Pros

This is the most user friendly service, I or anyone in our team has ever used. In addition there support staff is phenomenal, they truly are the BEST

Cons

I have no cons about jobber. It is the leading field tech software

Vendor response

Thanks so much for your review, Sarah! We're so glad to be on the Evergreen Window Cleaning team :)

AG
AvatarImg

Anet G.

1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jobber logo

Jobber

Cloud-Based Field Management - Has it All

Reviewed 7 years ago

NO year long contract with a high-priced monthly minimum and sneaky auto-renew tactics. You only pay for what you need and adjust at will. This software brings quality, all the field management functionality you need which makes it the better choice for small businesses.

Pros

Easy to use Great support Online Chat Package Structure Easy Quickbooks Integration Cloud-based; no contract

Cons

Term used to describe clientele = "Property" Have to edit client record to display Company versus Contact

DG
AvatarImg

David G.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jobber logo

Jobber

WE LOVE JOBBER

Reviewed 5 years ago
Pros

We love the ease of scheduling field work and assigning employees to jobs.

Cons

We don't use the timesheet feature, but I can see how it would be useful to other businesses. We would also like to see Jobber to sync payments to Xero. Currently, it will sync clients, invoices, and other stuff, but it doesn't sync payment info.

Vendor response

David! Thanks so much for the review. So glad to have the J&D team with us. We'll certainly pass on your feedback about payments syncing over to Xero to our Product Team.

Le
AvatarImg

Lise e.

Facilities Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jobber logo

Jobber

Amazing Platform, Amazing Service

Reviewed 6 years ago

scheduling, invoicing, keeping track of issues in the field/on the job.

Pros

ease of use, intuitive, workflow... cannot imagine starting this business without Jobber. Customer service is amazing!!

Cons

We wish there was an easily integrateable section for "prospects" -- potential clients! People, properties, prospects!!! ...then can convert a prospect to a client -- like a quote to a job!

Vendor response

Hey Lise, awesome idea for 'prospects'! We'll be sure to share that with the team, as further functionality for lead management may come down the road. For now, a lot of our customers use tags or custom fields to manage prospective customers, but regardless, we'll pass your feedback on to the team. Thanks for your review!

TH
AvatarImg

Troy H.

Design, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Jobber

Jobber fits most needs for service/field type scheduling work

Reviewed 2 years ago

Great experience and would recommend it for most companies who utilize field/service type staff that requires trips to properties. Very easy to use for office staff and mostly easy to use for field staff.

Pros

- Easy to deploy - Syncs with Quickbooks - Many views to view work with filtering options - Ability to limit worker's capabilities - Ability to allow customers to request work - Ability to send quotes/invoices (though we used QB for this) - Scheduling was a breeze

Cons

- Phone app was not as intuitive as I liked from a UX/UI standpoint, but we overcame that hurdle - Recurring jobs can be difficult to delete and when you have many it can cause more harm than good. It is built more for one-off jobs currently in my opinion.

Vendor response

Hi Troy! Thank you very much for taking the time to send us a review. We are very happy to hear that Jobber is meeting your business needs. We would also love to hear more about how we could improve Jobber's UX/UI, so please feel free to reach out to our Support team at 1-888-721-1115 opt 2, support@getjobber.com or via our live chat.

NB
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Nick B.

Facilities Services, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jobber

Ease of use is king with Jobber

Reviewed 4 months ago

Overall experience has been very good. Jobber works great on a desktop, mobile, and tablet. Allows us to invoice how we want for each job and build out customer accounts with multiple properties which is very helpful.

Pros

How easy it is to use for both customers and teams members. Speed of invoicing is also very simple.

Cons

We have only had one issue with jobber which was solved with having a custom field.

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Verified reviewer

Individual & Family Services, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jobber

Our staff love Jobber!

Reviewed 6 years ago

Jobber really provides us with everything that we need for client services in the field. There isn't a single feature that jobber has that we don't get benefits from.

Pros

Jobber helps us manage so many different field staff in one place. They are always updated and trying to improve their product. We like that field staff schedules, client invoices and staff time-sheets are all in one place and easy to use.

Cons

The reporting is a little lacking and sometimes when we have issues it feels like customer support is saying good luck chuck, we understand that they can't fix every problem but there has to be a way to say "sorry we can't help" and not make your clients feel like you breezed over them. The reporting is really their biggest area for improvement.

MD
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Martin D.

Construction, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jobber

Jobber - a must have company working in the field

Reviewed 3 years ago

Jobber is at the heart of the business. Everyone know where to look for information; administration, scheduling, field service, accounts and customers. We have used it for 7 years and would recommend it without fail for any business running field operations.

Pros

Job recording is so easy - doing this properly means that the rest of the workflow becomes a breeze. The calendar makes it simple to review and update the workload dynamically. Quotes and Invoicing are no longer a chore! During invoicing, standard charges can be applied via dropdowns to speed up entry. Manual entry is just as easy. And the relevant charges are automatically applied. I then just press the button and it is emailed to my customer! The Client Hub lets the customer look at activity online and saves us time answering customer queries. It also makes us look good - an efficient company, well organised and customer focussed.

Cons

Whenever I have been faced with having a feature in the software, either I email the support team or someone has beaten me to it and the feature comes out in one of the releases of software. So, I have no 'cons' for the software. It works perfectly for the way I work rather than me having to adapt my business to work with it!

Vendor response

Hi Martin, Thanks for taking the time to leave such a lovely, detailed review. We're so happy to hear that lots of your suggestions are becoming part of the program. Be sure to keep those great ideas coming, as Jobber has been and continues to be built off of customer feedback just like this. It has been a pleasure working with you for these past 7 years and we appreciate you trusting us to work with you. We look forward to being on your team for many more years to come. Have a great day!

cc
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chris c.

Consumer Services, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jobber

Great addition to my business

Reviewed 7 years ago

jobber has help my business grow, quotes look more professional and makes it easier to win bids. Emailing invoices has also been a plus

Pros

I like the way we are able to check work off while out in the field from our phones

Cons

I wish the daily calendar could be put in an order and total number for day was deducted as jobs were completed

BM
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Brandon M.

Used daily for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jobber

Very simple and powerful

Reviewed 7 years ago

B

Pros

I like how the employees can be out in the field and we can seamlessly dispatch jobs from head office

Cons

I hate how there is no support for 2 taxes. Living in BC that is very important as we have provincial and federal tax

JM
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Jennifer M.

Construction, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jobber

We love Jobber!

Reviewed a year ago

Jobber has been the best investment! It saves us time and worry. Everything organized and in one place, simple to set up and has been so great for our field team. The app is simple and straight forward, all of our field techs like it, which says a lot!

Pros

I love the scheduling, especially the new service window feature! This program has taken what was once a chaotic mess to easy and stress free planning. So many little details that make my job easier and our field technicians never miss a work order now. Love Jobber!

Cons

I would like to see a simple monthly customer account statement that we can send, or schedule send via email/text. I don't really have any complaints about the program, it has only made my job easier.

Vendor response

Hey Jennifer, We love that you love Jobber! We are so glad all of your teammates love the app as well! It is amazing to hear how the scheduling and arrival window features have made a positive impact on your business and we appreciate you sharing feedback on client statements. Thank you so much for taking the time to leave a review.

BP
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Barry P.

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Jobber

Pest Control

Reviewed 9 years ago

Excellent product for the service industry. Easy to document service and generate invoices from the field. Customer service is exceptional

Pros

No pros were added to this review

Cons

No cons were added to this review

RP
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Regina P.

1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Jobber

Good for scheduling, but is a bit cumbersome for a database.

Reviewed 6 years ago

Customer service usually doesn't have a solution to a problem. The only way to make suggestions for improvements is to speak with customer service and they usually tell you that it would be a major change and not likely to happen.

Pros

Works well for scheduling and assigning jobs to techs in the field. Good for communicating information, files and attachments to individual jobs.

Cons

When entering an new address, it auto-populates the city and state and, in most cases, is incorrect. Very annoying and no way to turn this off. No way to easily download or access all photos taken and attached to jobs. No way to change/correct a property address in a job. The only way to do this is to delete the job and start over. Not a good solution if you have already assigned visits, attached files and added notes to the job. Supposed to sync with QBs. It does to an extent, but not being to map items to match fields in QBs, becomes rather useless. The only thing I can sync with QBs are the clients information.

TK
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Tony K.

Construction, 1-10 employees

Used daily for 1-2 years

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Jobber

Love this products for the features they have, and the UX is one of the best.

Reviewed 6 years ago

Fast scheduling, everything in one place, in the field app in amazing, UX is the best looking and easy to use.

Pros

That I can run 80% of my business from the software. The jobber payments make it very easy with quotes, deposits and onsite payments. Also, the app is very fast and the backbone of employees everyday job.

Cons

Has some glitches and would like a better lead follow-up system, where you can track, note and separate a customer from a lead.

Vendor response

Thanks for your feedback, Tony! Separating leads from customers is something that might come to Jobber down the road. For now, some of our customers use tags to separate customers and leads, but we'll still certainly share your thoughts with the team :)

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Michael N.

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Jobber

Great for what we need

Reviewed 8 years ago

This software has been very helpful in managing my mobile company! Jobber makes huge effort to update the software frequently to keep with users needs.

Pros

Simple software Mobile app that allows to generate invoices in field and accept payment on CC Responsive customer service Affordable when compared to others

Cons

Limited integrations However I have heard of an open API in the works