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Jobber vs BigChange Comparison
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Overview
Jobber’s award-winning software is perfect for home services businesses that want to keep jobs on track and provide a seamless...
BigChange JobWatch is a web-based mobile workforce management solution that combines back-office capabilities with field-based...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$29/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
/
No info available
/- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.6
5
4
3
2
1
392
138
18
8
13
- Value for money
- Ease of use
- Features
- Customer support
93%
would recommend this appPros
It is very very nice to feel like I have a team (Jobber's support) to help us if we have any issues. It's like a free insurance policy.
Amazing, easy to use, friendly support team & great features which are improving all the time.
Awesome awesome customer service I highly recommended this software for service-based business.
Pros
From day one Big Change have been great to work with over the years, I would describe it as a partnership they really want you to succeed in business with them driving the software side of it.
The ability to produce league tables of driver behaviour has also had a great impact on the behaviour of our engineers, and our fleet insurers like this too.
The best thing about the system is it being so easy to use and all of the automatic customer updates are the a fantastic addition.
Cons
Somehow their least cost as advertised came up to $100/month. When after trying the service and being disappointed they said, "Too bad.
The techs in the field have some problems navigating through the software. Putting a message in the client notes can be a pain.
This is when a last minute job or emergency call comes in after the days schedule has been made. If the team member does not look at calendar they will miss the added job.
Cons
Shame it doesn't pull all the information through shame there's not enough implementation time given. Shame about the lack of after care and support.
We aren't at all satisfied with the product and BigChange have lost interest in the issues that we are having so we are stuck with it for the 5 year contract.
Not very flexible in some areas, such as modifying screen reports (only one custom field available) and manipulating crystal reports. Also no integrated accounting package.
Key features
- Total features189
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Management
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Management
- Asset Tracking
- Assignment Management
- Attendance Tracking
- Audit Management
- Audit Trail
- Auto-Responders
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Barcode / Ticket Scanning
- Barcoding/RFID
- Batch Processing
- Bid Management
- Billing & Invoicing
- Budgeting/Forecasting
- CRM
- Calendar Management
- Calendar Sync
- Calibration Management
- Call Center Management
- Cash on Delivery
- Change Order Management
- Chemical Management
- Chemical Usage Tracking
- Class Scheduling
- Client Database
- Client Management
- Client Portal
- Code Enforcement
- Comment Library
- Commercial
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Compliance Management
- Compliance Tracking
- Confirmation/Reminders
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Corrective and Preventive Actions (CAPA)
- Cost Database
- Cost Tracking
- Credit Card Management
- Credit Card Processing
- Customer Activity Tracking
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Defect Tracking
- Delivery Tracking
- Digital Signature
- Discount Management
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- Drag & Drop
- Driver ETA
- Driver Management
- Duplicate Detection
- Electronic Payments
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Expense Tracking
- Facility Scheduling
- Failed Inspection Tracking
- Feedback Management
- File Storage
- Fixed Asset Management
- Fleet Management
- For Arborists
- For Commercial and/or Industrial Electrical Contractors
- For Courier Services
- For Freight
- For General Contractors
- For HVAC Companies
- For Janitorial Services
- For Lawn Care
- For Locksmiths
- For Mechanical Equipment
- For Pest Control Companies
- For Restaurants
- For Schools
- GPS
- Geographic Maps
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- Image Capture
- Incident Management
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Labor Forecasting
- Labor Rates
- Lead Management
- Leave Tracking
- Live Chat
- Live Driver Tracking
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Mobile Workforce Control
- Monitoring
- Multi-Location
- Offline Access
- Online Booking
- Online Payments
- Online Time Clock
- Partial Payments
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Performance Appraisal
- Performance Metrics
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photo Capture
- Photos / Images
- Predictive Maintenance
- Preventive Maintenance
- Pricing Management
- Product Configurator
- Project Management
- Project Time Tracking
- Projections
- Proof of Delivery
- Property Layouts
- Purchase Order Management
- QM/ABPro Interface
- QuickBooks Integration
- Quotes/Estimates
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Scheduling
- Real-time Updates
- Recruitment Management
- Recurring Appointments
- Recurring Tasks
- Reminders
- Repair Estimates
- Report Summary
- Report Templates
- Reporting & Statistics
- Reporting/Analytics
- Residential Inspections
- Residential Properties
- Resource Management
- Resource Scheduling
- Risk Alerts
- Room Booking
- Room Scheduling
- Route Management
- Route Optimization
- Routing
- SMS Messaging
- SSL Security
- Safety Management
- Sales Tax Management
- Scheduling
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service History
- Service Request Management
- Shift Swapping
- Skills Tracking
- Space Management
- Status Tracking
- Stock Management
- Subcontractor Management
- Summary Reports
- Surveys & Feedback
- Task Management
- Task Scheduling
- Team Calendars
- Team Management
- Technician Management
- Templates
- Third Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Tracking
- Timesheet Management
- Transaction History
- User Profiles
- Variable Workforce
- Vendor Management
- Visitor Management
- Warranty Tracking
- Watermarking
- Work History
- Work Order Creation
- Work Order Management
- Workflow Management
- Total features147
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Management
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Management
- Asset Tracking
- Assignment Management
- Attendance Tracking
- Audit Management
- Audit Trail
- Auto-Responders
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Barcode / Ticket Scanning
- Barcoding/RFID
- Batch Processing
- Bid Management
- Billing & Invoicing
- Budgeting/Forecasting
- CRM
- Calendar Management
- Calendar Sync
- Calibration Management
- Call Center Management
- Cash on Delivery
- Change Order Management
- Chemical Management
- Chemical Usage Tracking
- Class Scheduling
- Client Database
- Client Management
- Client Portal
- Code Enforcement
- Comment Library
- Commercial
- Commercial Inspections
- Commercial Properties