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Jobber vs Service Proz Comparison
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Good recommendations?
Overview
Jobber’s software helps home service businesses stay organized and deliver excellent customer experiences. With AI tools...
All in one solution that integrates with Quickbooks Desktop and Online. With Service Proz you don't need an expensive CRM...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
19
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
50
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Not enoughreviews yet
Cons
Cons
Not enoughreviews yet
Key features
- Total features198
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Tracking
- Assignment Management
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Availability Management
- Barcode/Ticket Scanning
- Bid Management
- Billing & Invoicing
- Billing Portal
- Budgeting/Forecasting
- CRM
- Calendar Management
- Calendar Sync
- Change Order Management
- Chemical Usage Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Comment Library
- Commercial
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Confirmations/Reminders
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Digital Signature
- Discount Management
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- Drag & Drop
- Driver Management
- Electrical Estimating
- Electronic Payments
- Electronic Signature
- Email Management
- Email Templates
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Tracking
- Estimating
- Facility Scheduling
- File Storage
- Financial Management
- Fleet Management
- For AEC Industry
- For Arborists
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For General Contractors
- For HVAC Companies
- For Handyman Industry
- For Janitorial Services
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- For Residential
- GPS
- Geographic Maps
- Geolocation
- Groundskeeping Management
- Group Scheduling
- HVAC Estimating
- Historical Reporting
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Labor Forecasting
- Labor Rates
- Lead Management
- Location Tracking
- Maintenance Scheduling
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Multiple Projects
- Offline Access
- Online Booking
- Online Invoicing
- Online Payments
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Performance Metrics
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photo Capture
- Photos/Images
- Plumbing Estimating
- Preventive Maintenance
- Pricing Management
- Pricing and Cost Calculations
- Progress Reports
- Project Management
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Purchase Order Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Recurring/Subscription Billing
- Reminders
- Repair Estimates
- Report Summary
- Reporting & Statistics
- Reporting/Analytics
- Residential Properties
- Resource Scheduling
- Route Optimization
- Routing
- SMS Messaging
- Safety Management
- Scheduling
- Search/Filter
- Self Service Portal
- Service History
- Status Tracking
- Subcontractor Management
- Surveys & Feedback
- Takeoff
- Task Management
- Task Scheduling
- Team Calendars
- Team Management
- Technician Management
- Template Management
- Templates
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Warranty Tracking
- Work History
- Work Order Creation
- Work Order Management
- Workflow Management
- Total features32
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Tracking
- Assignment Management
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Availability Management
- Barcode/Ticket Scanning
- Bid Management
- Billing & Invoicing
- Billing Portal
- Budgeting/Forecasting
- CRM
- Calendar Management
- Calendar Sync
- Change Order Management
- Chemical Usage Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Comment Library
- Commercial
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Confirmations/Reminders
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Digital Signature
- Discount Management
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- Drag & Drop
- Driver Management
- Electrical Estimating
- Electronic Payments
- Electronic Signature
- Email Management
- Email Templates
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Tracking
- Estimating
- Facility Scheduling
- File Storage
- Financial Management
- Fleet Management
- For AEC Industry
- For Arborists
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For General Contractors
- For HVAC Companies
- For Handyman Industry
- For Janitorial Services
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- For Residential
- GPS
- Geographic Maps
- Geolocation
- Groundskeeping Management
- Group Scheduling
- HVAC Estimating
- Historical Reporting
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Labor Forecasting
- Labor Rates
- Lead Management
- Location Tracking
- Maintenance Scheduling
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Multiple Projects
- Offline Access
- Online Booking
- Online Invoicing
- Online Payments
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Performance Metrics
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photo Capture
- Photos/Images
- Plumbing Estimating
- Preventive Maintenance
- Pricing Management
- Pricing and Cost Calculations
- Progress Reports
- Project Management
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Purchase Order Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Recurring/Subscription Billing
- Reminders
- Repair Estimates
- Report Summary
- Reporting & Statistics
- Reporting/Analytics
- Residential Properties
- Resource Scheduling
- Route Optimization
- Routing
- SMS Messaging
- Safety Management
- Scheduling
- Search/Filter
- Self Service Portal
- Service History
- Status Tracking
- Subcontractor Management
- Surveys & Feedback
- Takeoff
- Task Management
- Task Scheduling
- Team Calendars
- Team Management
- Technician Management
- Template Management
- Templates
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Warranty Tracking
- Work History
- Work Order Creation
- Work Order Management
- Workflow Management
Integrations
- Total integrations25
- Dropbox Business
- Gmail
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrationsN/A
- Dropbox Business
- Gmail
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
Alternatives
Explore similar apps
User reviews that mention these apps
Wallace A.
Review source
Share this review:
I was on a trial period to use that ended. They asked if I wanted an extension and I said yes. Never heard back. Contacted them stating I would like to try a little longer to test the rest of the features and Kim told me I would have to wait until that Tuesday before she will call me.
Looks good what I tried out.
Customer service is very poor. Dodged that bullet.
Luciana K.
Hospitality, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
my only complaint is that is hard to speak to a person for help
I love jobber is so easy to use and they always help me and helped grow my business
The customer service is slow to Answer calls
Hi Luciana, thank you for this review. We are glad to hear you have found Jobber easy to use, and it has helped grow your business! That’s great to hear! We are always working to improve our Support wait time; please also feel free to reach out via chat for a quicker response!
Jérôme C.
Alternative Dispute Resolution, self-employed
Used daily for less than 6 months
Review source
Share this review:
The overall experience is positive as my business strives with this tool
Facilitates things for my clients and therefore for me as well
Some glitches and Customer service not very responsive
Hi Jerome, thank you for this review. We are happy to hear Jobber works well for you and your clients. We are sorry to hear about your previous experience with our Support team, we would love to hear more of your feedback, when convenient please reach out to 1-888-721-1115 option 1
Tonya E.
Consumer Services, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
6/10
Easy scheduling, And Client communications
Invoicing, Products and Service Tabs, Maintenance tracking and Quotes
Hey Tonya! Thanks so much for your review! We're so glad that you've found scheduling easy with Jobber and would love to learn more about how we can improve in other areas. We love feedback, so please feel free to reach out to our Support team at support@getjobber.com, 1-888-721-1115 (ext. 1), or by live chat. It'd be great to hear from you!
mike b.
Construction, 11-50 employees
Used daily for 6-12 months
Review source
Share this review:
not happy I will go back to zoho
nothing is good about jobber from the crashing software to their smug customer service, I'm not a fan, am very disappointed
crashes, smug customer service, I'm very disappointed in their process
Hey Mike, It sounds like we may have missed the mark on this one. We are sorry to hear that you have not had the best experience with the mobile app or our Support Team. We are interested in hearing more about how this affected you, so one of my Representatives will be reaching out. Thank you for taking the time to leave a review.
Roy B.
Consumer Services, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
it was hard to not have the support needed to move from another platform. Im thinking of moving back
Dashboard and functionality is great and easy to use once you learn it but there need to be a better onboarding process
customer service and onboarding was painful. no help no support
L B.
Review source
Share this review:
I have used Jobber for the last 7 months, the best thing Jobber does for me is save time. Jobber is an awesome tool for scheduling, invoicing and record keeping, and can be accessed from virtually anywhere! I can process invoices and record payments in just a few hours instead of a few days! The Jobber team provides amazing customer service, and the software is improving all the time. After a 3 year long search I am very happy to have found such a quality package, do yourself a favor and try it out.
Customer Service, Flexibility, Affordability, It works!
Minor and few
Kay A.
Construction, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
I have had the WORST experience with customer service. They have held up over $30K in invoices for over 9+ business days. I have been on the phone with customer service daily for 2+ hours with NO response, NO ability to escalate, and now work has completely HALTED. Regardless of the APP, the experience is NOT worth it.
App is great, customer service is terrible.
I have had the WORST experience with customer service. They have held up over $30K in invoices for over 9+ business days. I have been on the phone with customer service daily for 2+ hours with NO response, NO ability to escalate, and now work has completely HALTED.
Sue B.
Consumer Services, 11-50 employees
Review source
Share this review:
Zero customer service
I found the software fairly easy to use for inputting clients, jobs, employees.
Zero customer service Too expensive for what I wanted Didn't do functions that I really needed
Hi Sue, we're very sorry to hear about your experience. We pride ourselves on offering world class customer service from our award-winning Success Team, so we're going to look into your experience and see what went wrong and how we can do better next time. We wish the best for your and your business.
Melinda H.
Consumer Services, 1-10 employees
Used other for less than 6 months
Review source
Share this review:
Click in n out feature was what we loved most
Ease of use is not so easy. Had to contact customer service many times
Hi Melinda, thanks for your review! If you're still using Jobber, it would be great to hear more about what could make things easier to use. Please reach out to our Success Team via chat, phone, or email as we'd like to collect that feedback for our Product Team.
Sarah Kathryn W.
Consumer Services, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
At this point i would NOT recommend jobber. i have found several bugs in their system and I feel like I am another member of their tech support at this point, but not getting paid. The mapping system is TERRIBLE AND IT only allows you to reset the route two times a day. ummmmm WHY? is technology costly or something? It is MAPPING and we may need to do it more than twice. They are in Canada...
It barely meets my requirements for what I need.
Mapping is not good. Customer service usually is not good. Billing is not right.
Hi Sarah, we're very sorry to hear about your negative experience with Jobber and can understand how frustrating those issues must be. A member of our Success Team has reached out to find out more, and we hope things have improved since.
Sheri P.
Chemicals, 201-500 employees
Review source
Share this review:
Works well for scheduled appointments with reminders
Reminders for service and easy invoicing for services rendered
Not commonly used, but up and coming to more businesses
Hi Sheri! Thank you so much for your great review and rating! We really appreciate you taking the time to share your feedback. It's awesome to hear that you're finding Jobber easy to use and that your enjoying the automated reminders features! If you ever have questions, our team would love to hear from you! You can reach the Support team at 1-888-721-1115 or in the Live Chat in your account. Have a great week!
Troy G.
Consumer Services, self-employed
Used daily for 1-2 years
Review source
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Customer Service is what I like most about Jobber.
I dislike the price and the slow roll out of new abilities. I wish they would also listen to what their customers ask for in regards to ability and utility.
matt c.
Consumer Services, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
offers a variety of products and frequent updates
None. Jobber has excellent customer service and their product is very easy to use
Hi Matt! Thank you for sharing your positive experience with Jobber! We are delighted to hear that you appreciate the range of products we offer, as well as the frequent updates. Your kind words about our excellent customer service and the ease of use of our product mean a lot to us.
Lekan O.
Facilities Services, 1-10 employees
Used daily for less than 6 months
Review source
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Great customer service satisfaction
The software is easy to use, awesome customer service
There is nothing to write about. They are an excellent company
Thanks so much for your review, Lekan! You made our day and we're so glad to have you on the team.
Ben K.
Mechanical or Industrial Engineering, 1-10 employees
Used daily for 6-12 months
Review source
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Overall experience has been Great!!
I like the pricing and the customer service is Awesome!!
The techs in the field have some problems navigating through the software. Putting a message in the client notes can be a pain.
Thanks for your review, Ben! If you're able to reach out to our team, we'd really like to hear how we can help your team out in the field more and collect feedback. Glad to be on your team!
Ivy F.
Used daily for less than 6 months
Review source
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Customer service gets back to you quicker and is more helpful than any other customer service experience I have ever had. Also, the program is very adaptable to your companies needs.
I love the help videos but I wish they went a little more in depth. The software takes some time to get used to but once you get the hang of it, it ultimately saves time in the long run.
Benoit B.
Glass, Ceramics & Concrete, 1-10 employees
Used daily for 1-2 years
Review source
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This software gives me more time to actually work. It helps me with most of the tasks I need to do besides my work. Great customer support. Lacks a couple of features for my needs but I can get around.
Customer service. Ease of use. Lots of very useful features.
Can't put both taxes on the invoice/quote (Quebec). Would need a Main client and sub clients. Since we're working a lot with condos we would need to have lots of sub clients and bill to the main client (the condo). Would need to improve the invoice / quote layout... we're losing too much space and it gets to a second page too fast.
Maid In Oahu
Review source
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I have been using Getjobber.com since last October and I find it very easy to use, very user friendly..the invoices that I mostly use it for are SO professional looking and I love them! I fully admit to not using Getjobber.com to the best of the abilities that they offer, but I plan on it soon! For what I do use it for, it works well and most importantly, the customer support is fantastic.
Customer service, the invoices look so professional, I love it!
I haven't used it to the best of it's abilities and capabilities, but I find that to be my own fault, not Getjobber.com's fault.
Maggie S.
Consumer Services, 11-50 employees
Used daily for 2+ years
Review source
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Jobber
We are Canada's most award winning home cleaning service - we need legit software!
Great people, great customer service.
Ease of use, aligned with our business flow, great staff/ support.
We would like the ability schedule jobs beyond 10 years.
Thanks so much for your review, Maggie. So glad to have you, Ryan, Lisa, Shelley, and the whole POSH crew on the team :) And your holiday card made our day this year!
Nichole F.
Consumer Services, 1-10 employees
Used daily for 6-12 months
Review source
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Great customer service and support.
I love everything thing about Jobber from on point customer service, quotes, schedule and invoices. Professional and everything you could need to run my business in one convenient fair priced app.
There is nothing I can complain about. Best all around app for business
Thanks for your lovely review, Nichole! We're so happy to hear that our Support team has been able to help you out in the past and that you've been loving Jobber so far.
Francesco L.
Entertainment, 11-50 employees
Used other for 1-2 years
Review source
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Good complete package for payments and invoicing. Good user interface
Overall is a good service, maybe they could expand the range of integration with third parties
Thanks for your review, Francesco! We're glad to be on the Spotlime team. If there are specific integrations you'd like to see, please reach out to our team and we'll can make sure they're on our radar :)
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