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Jobber

Quoting, scheduling, & invoicing for home service businesses

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Jobber Reviews - Page 2

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742 reviews

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Martin D.

Facilities Services, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software

Reviewed 10 days ago

Very good software, i have spoken to them several times regarding learning the new features and explaining how we use the software. They are very approachable and willing to listen to ideas for improvement and feature requests to make running a buisness easier.

Pros

It’s flexibility to our multi trade business it allows us to customise to sure each and every type of servcies, from regular window cleaning to one-off big construction projects.

Cons

I feel the limit on the number of users should be higher considering the amount you pay on the top tier plans. You can add additional users at additional cost which i don’t feel is priced low enough. I also feel that some of the new features they are implementing should not be additional cost and should be included as part of the grow plan.

EB
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Ed B.

Construction, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Do not use Jobber / data breach over 1500 clients and they can’t help for up to 5 days

Reviewed 3 months ago

This isn’t the first issue. From day one jobber imported all my quick books info leaving my bookkeeper over 40 hours of work correcting their issue. Jobber refunded me a few hundred dollars for the mess up . My bookkeeper charged me more leaving me at a loss now a data breach with hacker being able to take my deposits and jobber said risk is off during the weekends .. poor poor poor. Do not use jobber ..

Pros

Reviews showed jobber was great but it’s been a nightmare. Just got off with the skeleton crew of 2 employees on a Sunday who said they can’t help me because risk / safety is off on the weekends. Attention all hackers. Perfect company to infiltrate. No one is working that will stop you

Cons

Account was hacked on Saturday. Been calling jobber support all weekend and they said it may take jobber till Thursday to have someone contact me. This leaves the hacker full reign of my business. They also removed my back and added their debit card. Also now removed my employees and schedules. They removed my bank and added their own debit card. Jobber said they can’t help until risk comes back to work. Data breach with over 1500 of my customers and jobber can’t help for up to 5 days lol

Vendor response

Hi Ed, we are so sorry that has been your experience with Jobber. We do not take potential data breaches lightly. It is true we are just beginning to build out our weekend support team, and with the growth, we are likely to have other departments working 7 days a week as well. We want to assure you that ensuring the security of your data is our top priority, and Jobber is a safe platform, conforming to strict online data protocols, but of course, breaches can happen. Our team actively looks into incidents and vulnerabilities, prioritizing instances where personal data is at risk. Your trust is invaluable, and we appreciate your patience as we work diligently to resolve this matter.