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Joyfill

The easiest, most enjoyable mobile inspection forms.

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Joyfill Reviews

User ratings

Overall rating

4.5

/5

43
95%
positive reviews
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.67/10

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Pros and cons

I like the professionalism this product has allowed my company to have. Good customer service has allowed some fine tuning to certain forms.
We like the ability to import the previous year's report, and to then edit for the current findings. The mobile from works well, and looks good on the device.
My overall experience was great from the very beginning. Great customer support and training materials.
Navigation for created forms/submissions has proven somewhat difficult on mobile devices for our technicians, so losing that link feature was a huge bummer for our company.
We still occasionally get complaints from users that loose information input to text boxes, but it's far less common than before the switch. The submission search is cumbersome.
Inability to separate pages in a logical manner.

Joyfill users...

ServiceTrade-logocaret
listing-logo

ServiceTrade

Fluix-logocaret
listing-logo

Fluix

Microsoft Excel-logocaret
listing-logo

Microsoft Excel

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43 reviews

Recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great mobile app for fire inspections!

Reviewed 6 months ago

My overall experience was great from the very beginning. Great customer support and training materials. I previous used fillable PDFs and the upgrade/transition to Joyfill was painless. The web app and mobile app are very simple to figure out and start using immediately. I felt like an expert in less than a day. I honestly can't say more good things about Joyfill and their team!

Pros

The mobile app is second none. The most important thing when researching inspection software was (1) could I create and customize the compliance forms and (2) was there a fast mobile app with offline. And Joyfill had both and much more!

Cons

Annotation on photos is missing, but I'm sure they will release that feature in the near future.

Vendor response

Thank you, we are glad to hear your positive experience with Joyfill and our support team!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best Inspection Reporting Software!

Reviewed 6 months ago

I have had nothing but an easy experience customer service wise and being able to customize it ourselves that I can't complain.

Pros

It's a tie between how easy it is to use for the admin and the technicians. Especially importing an old report. It has saved days worth of work.

Cons

Sometimes I think it doesn't look as fancy as others, but it is so simple and gives you the info you need I dont even care.

Vendor response

Thanks for sharing how much time we have saved you. Your detailed compliments are much appreciated. We are honored to be apart of your success!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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3 Year User

Reviewed 6 months ago

I am unaware of the costs for this service, but it is by far an improvement over working with pdf or handwritten reports. I do not have experience with other market competitors, but overall we like this product.

Pros

We like the ability to import the previous year's report, and to then edit for the current findings. The mobile from works well, and looks good on the device.

Cons

Since the update to offline first, the software has been less glitchy. We still occasionally get complaints from users that loose information input to text boxes, but it's far less common than before the switch. The submission search is cumbersome. I realize we have our sites setup unconventionally, but searches for buildings with two digits to not return results for that building, or anything even close for that matter.

Vendor response

Thanks for your feedback! We are thrilled that you are enjoying our app update, improvements and added features. I have also submitted your comments on the site structure and search to our support team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smiling with Joyfill

Reviewed 2 months ago

Always exceptional.

Pros

The time saving feature of completing the inspection and getting the form directly to my customer

Cons

There is nothing I don't like about the software

Vendor response

Your kind words are amazing to hear! We are glad to hear about the positive impact this has had on your business and the immense time it saves you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great program

Reviewed 6 months ago

It’s great! [SENSITIVE CONTENT] has answered every question I’ve ever had. Very professional people.

Pros

Makes my job easy and very professional.

Cons

There is nothing about this program that makes me not like it every aspect of every item or template is great

Vendor response

Thank you! We are glad to hear Joyfill makes your job easier.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Joyfill has become in a great suport for our service

Reviewed 6 months ago

I do not have to use paper and formats that normally we have to fill on the field, I can access all my data every time, also our clients, you can download reports, etc, and the most important thing is that my JOYFILL administrator just hear all my suggestion and he tries to do the best in order to comply it !!!

Pros

It is friendly and you can customize it as per our request

Cons

I cannot scan fire extinguishers' QR and BAR codes

Vendor response

We are glad to hear you find our form customization a benefit to your business. Thank you for your review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Almost Perfect Inspection Reports Management Software

Reviewed 6 months ago

We have really come to enjoy using Joyfill. It has really helped streamline our inspection report management. Customer service has always been great, and the price is very accessible.

Pros

There are several things I love about this software. We do a lot of repeat inspections and were looking for something that would speed things up. The fact that you can choose certain cells to be "pre-filled" every time you duplicate an existing report (e.g. name/address, equiment info, etc.) cuts down on time spent filling out reports. The ability to create custom reports was huge as well. We have a niche business and try to create custom reports for each individual client. I've tried several other programs, and this is the first one that gave me the freedom to customize without having to pay extra. Also, the sync between the app and desktop is very reliable.

Cons

There are a couple of small coding issues that bug me about this software. For example, you cannot tab backwards inside of a table. This is small, but it's a bit of a time-waster for me when I'm creating a new report and need to grab my mouse to correct something instead of tabbing backwards. Also, I wish you could select multiple cells at once for options like copy & paste. On longer reports, it can get tedious to having to input repeat information one cell at a time. (In that same vein, keyboard shortcuts for things like duplicating and deleting cells aren't as intuitive as I would like for them to be.) For the most part, these are small issues I would like to see improved, but they are by no means deal breakers.

Vendor response

Thanks for your kind words. We are happy to hear you love Joyfill and its features! Additional features and capabilities are coming for the table fields, so make sure you keep an eye out for those!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Joyfill is a great app for my division.

Reviewed 6 months ago

It is a wonderful overall app for all the reports and information I need with my customers!

Pros

It has great features! Ease of completing paperwork on site. Storing customers and paperwork online makes for easy access. Customer support has always been a quick and productive.

Cons

Would like to have a conversion section, where I could import old Excell form device lists, into Joyfill forms to cut down on data input.

Vendor response

Thank you for your review! We love hearing how easy it has been for you to complete your forms in the field. As the importing old excel forms, we do have a very productive import feature that allows you to import excel device lists into your Joyfill forms. Its just one click of a button!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Joyfill

Reviewed 6 months ago
Pros

The on the go factor is the most helpful feature for our company. We often have on-the-fly inspections so its nice to be able to plug a customer in at the office and all the info is ready when our inspector reaches the job site.

Cons

Before Joyfill, it was called Docspace and there was a feature that allowed one to link the specific form/s to each job, after transitioning to Joyfill that feature was done away with. Navigation for created forms/submissions has proven somewhat difficult on mobile devices for our technicians, so losing that link feature was a huge bummer for our company.

Vendor response

Thank you! We are happy to hear you are loving the on-the-fly inspection reports feature.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Sc

Reviewed 2 months ago
Pros

Recall old report I don't really have any more to say about this

Cons

Not one I can think of at the moment. It had some problems with labeling and pulling up old reports but they have since added details to help

Vendor response

Thanks for your review! We are so glad to hear Joyfill has helped you automate your old reports.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Joyfill Gets the Job done

Reviewed 5 months ago

Overall experience has been great. Customer support has been great. Ease of use is pretty simple too.

Pros

The best part of using Joyfill, is the ease of making your reports, and the flexibility of making changes. It's also pretty easy to use, and many of the features are intuitive to use.

Cons

Every once in a while syncing will have a conflict. When this happens you do get notified, which is good, that tells you something went wrong. When this happens you should probably revisit your report to ensure everything synced properly, because on occasion i will notice that some of my sentences in the discrepancy section were not completed fully. Overall, I appreciate the flexibility of the product so much that I am willing to deal with this small inconvenience.

Vendor response

Thanks for your detailed review! We are glad you find so many features helpful to your business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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1 year review

Reviewed 6 months ago

Overall, I am very pleased with the experience so far. I can walk into an inspection and do my inspection and fill out the report at the same time. No more finishing an inspection and then spending hours writing up the report!

Pros

The ease of use and the ability to integrate with our day to day jobs of inspections is the greatest thing about Joyfill. Changing our processes is always a pain, but the ease of use of Joyfill went a long way in alleviating that.

Cons

The designing of the forms is what I like least about the software. I have a laundry list of ideas for new features and ways to make the design process easier. Feel free to reach out to me via e-mail and I'll give you a run-down. I'll give a short answer on the worst part of designing a new form: Designing the finished product side of the form is easy, but designing the mobile side is painstaking and clunky!!

Vendor response

It's great that you find the process and integrations so easy! I'm happy to pass your design feedback to our engineering team. Thanks for the details!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Exceeding Expectations

Reviewed 6 months ago

Joyful has made my everyday tasks more enjoyable and swift! I look forward to using it daily because it allows me to get more of what I need to do, done. Not only am I able to do a days worth of work within a few hours, It makes catching up easier too!

Pros

This software allowed a mass of information to be transferred with ease and organizational flow. What used to take me hours, now takes me minutes.

Cons

I would like to see more small time features added such as icons and other different variations to allow more acute referencing so to speak.

Vendor response

Your joy for Joyfill is great to hear! We are thrilled to make your everyday tasks enjoyable and swift. Thank you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Joyfill User

Reviewed 6 months ago

Very good. My employees like it.

Pros

Ease of use compared to other inspection software and flexibility in forms.

Cons

Need to select multiple items at once and give it an outcome.

Vendor response

Your compliments are much appreciated! We've been honored to serve your team over the years.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Designers opinion.

Reviewed 6 months ago

We have eliminated paperwork mountains in the office, which is great!

Pros

It simplifies finding the right paperwork from the job in the office.

Cons

It gets somewhat confusing to try and differentiate between multiple systems that were inspected at the same site. It would also be great if we could integrate this software with our coins software that we use for scheduling/billing. Ie: attach inspection reports to service job orders.

Vendor response

We are glad that Joyfill has helped you eliminate mountains of paperwork. Your feedback is extremely helpful, and we are working on features now to help serve the needs you mentioned. If fact, we released a feature last month that will help you detail/differentiate between multiple systems. Go check it out!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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JOYFILL Review

Reviewed 6 months ago

We dont have to print papers anymore every morning, I can just check the App for the status of an ocular inspection or ITM Activity. I will know whether they have a report for a particular day or not.

Pros

Easy to use and customizable, Paper-Free reduces our Carbon Footprint, Reduces Printer Inks & Papers, Reduced consumption of trees, Reduced carbon emissions into the atmosphere, Saves Filling Cabinet Spaces, and Better Document Management Process.

Cons

photos taken was a little to small, Monthly or Annual Cost is significantly high compared to buy and print paper, Re-training could take days thus takes time, and Increase reliance on Internet Data

Vendor response

Your detailed review is much appreciated! Thanks for sharing all the reasons you love Joyfill. We are honored to help yo with your positive cause!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazingly low integration effort

Reviewed 6 months ago

We had pretty high expectations and in almost every way they were met.

Pros

Had absolutely no issues modifying the existing forms to serve our needs and what I did have to create was relatively easy due to how intuitive the Form Build software is.

Cons

If I had to complain about anything it would have to be that the customer service can be slow getting back with you.

Vendor response

Thank you for your kind words! We are pleased to see how much you love our form builder. As for support, we provide premium phone, email and live chat for all customers and are improving our excellence.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Joyfill is a Joy!

Reviewed 6 months ago
Pros

Joyfill streamlines the inspection process for our company. We do a lot of inspections and this software is easy to use on the go. Even when you can't get online all you need to do is sync everything and it's there when you need it.

Cons

Almost a little too customizable. Not necesarily a bad thing but it can lead you into a production paradox where you waste more time adjusting something that is probably already the way you need it.

Vendor response

We are thrilled that Joyfill has streamlined the inspection process for your company. Thanks for sharing!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Title: My review

Reviewed 6 months ago

Overall positive. Better than spreadsheets and other options previously used. Room left to grow

Pros

Once system was integrated with our vendors and customers, completing inspection forms is greatly expedited.

Cons

Manual mobile sync of forms. It should do it automatically at least daily. Have yet to find a way to do that. On desktop, shift tab does not work to go to previous column

Vendor response

The Joyfill team is pleased to hear we ave expedited your inspection form process. Thank you for your review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Product Ever

Reviewed 6 months ago

I have doubled productivity and decreased stress when it comes to organization. This honestly was one of the best investments I've made towards my business. Sincerely thank you to the guys over at Joyfill!

Pros

I really enjoyed the conversation with the support specialist and his team. Never felt like I was talking to a robot always have access to live people. Furthermore, I l was able to quickly learn how to use the app and for me not being tech savvy that was probably the highlight.

Cons

Coming from paper I don't think I have any negative feedback.

Vendor response

Thank you for your review! We are glad to hear your positive experience with our support team!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Joyfill

Reviewed 6 months ago

All positive.

Pros

The people backing the product. Customer service is amazing.

Cons

Nothing to date. All aspects of this program are functioning to allow us to be better at our profession.

Vendor response

Thanks for your compliments to the Joyfill customer service team! We are proud to make you better at your profession.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Ease of use

Reviewed 6 months ago

Very please with this product overall

Pros

I like the professionalism this product has allowed my company to have. Good customer service has allowed some fine tuning to certain forms.

Cons

some forms were not as good as today and always evolving in the past year. pricing went up from when we first started.

Vendor response

We are happy Joyfill was a part of helping you increase your professionalism. Its always great to hear how we help companies grow and improve!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Product

Reviewed 6 months ago

fine and does the job i need it to do

Pros

I like how you can customise the forms they way you want them to work for your company.

Cons

it seems fine I would say that when I first reached out I got the feeling that these people cared about the user. they worked very hard on the sale but once I was sold boom nothing!!!! radio silence. I feel they could check in on the customer on a more regular basis.

Vendor response

We love that you've found Joyfill to be a great product for you and you like the form customizations! We provide premium support to all users. You can call our support staff at (855)569-3455 if you need anything.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Joyfill Review

Reviewed 6 months ago

Would like some upgrades but have looked around and for now this suits our needs

Pros

Field Use, Record Keeping, Form Making, Adaptability

Cons

Inability to separate pages in a logical manner

Vendor response

Thanks for sharing the features you love! We continue to work hard to deliver more and more innovative solutions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great for the enviroment

Reviewed 6 months ago

It took a little getting used to it. Now it seems I can not live without.

Pros

Great to paperless. Technicians can go back in history. Electronic time stamp. Customer service is amazing.[SENSITIVE CONTENT] goes above and beyond.

Cons

Going back to find a form and hitting the back button to start all over again. A bit pricey for small companies.

Vendor response

We are thrilled to help you go paperless! Thanks for choosing Joyfill as your paperless solution.