Motive Reviews

The application is great for route tracking and especially when it comes to doing a route review it is great. I like more its ease of deployment and it doesn't need a high internet speed to work.

The only drawback is that the application has a latency in some areas less covered by the internet network but I think it's not really the fault of the application but the internet

Hi, Thank you for the wonderful review! Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you.

The overall program is great. The reports are great and real-time tracking is amazing

I don't like the fuel program (which is important to me). There should be an easier way to make corrections than one entry at a time - very time consuming and usually makes for a bad day! But after it's completed, I'm grateful I don't have to do it all on graph paper with a pencil anymore!

Dear customer, Thank you for the wonderful review, Sondra! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@keeptruckin.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you.

Its easy to figure out. I had to learn how to use it alone. Because our CSM changed hands so many times.

It can be hard to fix something that is a problem cause by the software. Example when it gets stuck in drive mode. And customer service does not understand the rules and regs of DOT and FMCSA. Their answer is to always make a note. But when it puts a driver into violation and it the software fault and all you can say is make a note. A DOT officer is going to see the violation and write us a ticket cause a problem caused by the software.

Hi Elaine, we're so sorry to hear that you did not have a great experience using KeepTruckin. We are interested in learning more about the difficulties that you are experiencing. Can you please email your comments to support@keeptruckin.com or call our 24/7 support line at 855-434-3564?

Having the cameras integrated works well for history as well as incident management

On the mobile app the history does not link with the mapping. Frustrating to use on the mobile device

Wow, thank you for the great comment! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!

That minimal equipment is needed within the cab. Mobile devices, tablets, and computers are utilized without having to buy expensive onboard units. Being that the system operates off of an app on a mobile device updates are current, quick, and require no extra items to be purchased.

The system operates off of a cell signal. At times of poor service there might be a period of time where current updates are not seen until a signal is reacquired. This is minimal at best but does occur.

Hi Marc, thank you for your feedback. Glad to know that you enjoyed using our services. Keep on Truckin!

I love that connecting to the trucks is simple and quick. The information that is collected and provided helps you to see the impact that drivers, trucks, trailers and many other factors impact your business. The customer service (if you ever have to contact them) is great and they have been able to solve any issues I've had.

I was used to an ELD that was one-time larger purchase, but then no monthly fee. It was hard to get to used to paying monthly subscription, as we are a smaller company looking to save everywhere we can. But, after multiple DOT stops, and non-conformance through a sub-par ELD, I decided to give Keep Truckin a try. I don't guess this is necessarily a Con, just something I was wasn't excited about (monthly subscription).

Thank you, Gabriel. We're glad that you like using our service. We value your input and feedback very much. Keep on Truckin!

Ease of use. Had no trouble installing and using the logbook feature. State and Federal DOT inspectors have no issues (yet) dealing with this logbook. It saves fuel receipts (important). I can, after some learning, draw the reports I need. KT called me about a connection issue I was unaware of, which was easily repaired. KT keeps up with any FMCSA logbook requirement changes.

Drawing reports can be complicated and clunky. In particular selecting date values is irritating. Search (anything) is missing. Reports difficult to combine for a full-service report (such as an IFTA audit). The dashcam feature is annoying, it doesn't always work, and right now is out of service.

Thank you, Carl. We're glad that you like using our services. We truly appreciate your feedback.

Everything about this is easy to use and set up. Anyone can use it and set it up. It usually works well with any vehicle, we have used in several different semis and even hot shots. I like the reports for making apportioned and IFTA reporting easy. I have never had any problem that wasn't fixed really quickly. If the unit goes bad they ship another one right away. If you have a problem and can not...

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on some vehicles the odometer mileage does not read correctly. Don't get me wrong the mileage for the trip and day is correct to how many miles and such. it just won't read the odometer so that they match for example 299473 on odometer and it has correct miles per day, and trip. just the odometer reading, not a big deal you just put it in and it runs everything fine. Other that that which is not a...

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Thanks for the constructive feedback, Andrea. This information helps us determine what improvements we need to make. Thanks again for taking the time to reach out and do not hesitate to share your concern with support@keeptruckin.com so that we can help to get them resolved for you.

You do not have to be a computer genius to use KeepTruckin it is quite simple & doesn’t break down.

They seem to keep raising the price for what I can offering me other things which I am not interested in for more money.

Thank you, Cammy. We're glad that you like using our service. Keep on Truckin!

It’s on my iPad that’s it. User friendly.

Doesn’t stay connected to iPad, gps is not concise.

Hi Dave, we are sorry that you experienced connectivity issues. Please email us at support@keeptruckin.com so we can help you resolve the issue.

Easy to use - Dashboard and document access is very handy. Knowing the fault codes are helpful in keeping the truck running better.

I was told that the hot spot would allow me to listen to Pandora and audio books as I had been. However, it is capped and not sufficient and no one from Customer Service has been able to help me and the Agent who was supposed to call me to fix my issue, has never called.

We're sorry to hear that you didn't have a great experience using Motive! We'd like to learn more about the issues at hand. Kindly provide us your contact number or email address. Additionally, for further questions or concerns regarding anything, feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you.

As someone who had no prior knowledge to the transportation industry this has been the easiest way to learn. The customer service is unmatched. I’ve called at 3am for help because I did something wrong and at 8pm. Without fail I have always been able to speak with a real life individual who has helped me immensely and also walked me through the system. I have recommended KeepTruckin dozens of times because of all that listed above. I won’t ever go with another company so long as they keep this kind of service!

To be honest there aren’t very many things wrong with this software. Usually the issue I have come across have been user error rather than interface.

Hi Anthony, Thank you for the wonderful review. We're glad that you find our app useful. Please help spread the word. Thanks!

What I like most is the wealth of notifications you can get from this application. The app keeps you informed even if you are not logged into it. Very useful to someone that runs three departments within a trucking company.

Some things are hard to find in the driver app version, so you have to call support and have them "lead you to it".

Hi William, Thank you for the wonderful review. We're glad that you find our app useful. Please help spread the word. Thanks!

This should be an asset to my company instead it is a constant aggravation and issue. THe system is full of issues and has never worked or been accurate a single day. the devices fail constantly the website is never accurate or intelligent . I have had the same issues for now 2 years and nothing has been done. They do not understand and customer support is not in the US and very frustrating. the equipment...

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everything

We're so sorry to hear that you did not have a great experience using the KeepTruckin app! We are interested in learning more about the difficulties that you are experiencing. Can you please email your comments to support@gomotive.com or call our 24/7 support line at 855-434-3564.

Well, I manage two companies which use ELDs. In one, we have one KeepTrucking device and the other we use Verizon’s system in the fleet of about 10 units. So everyday I get to compare your systems. KeepTrucking has direct advantages over Verizon’s but lacks in a couple areas. First, KT’s advantage is driver ease of use, and we can do the system installation. Verizon is hard for drivers to understand and needs special service techs to install. Secondly area of service, Montana is the fourth largest state and one of the least cellular regions in the country. There is no getting around it we have dead zones, KT recovers faster than Verizon once a cell tower is picked up. KT is the truckers ELD.

The only real downfall is what or how the trucking management fields are used. Verizon has more included functions in their system, such as timecards and logs, daily and details reports of the drivers and/or the trucks systems. So, cost most likely another issue, that is to say data; the KT system we have needed more data than what was provided in our initial package which we had to purchase on top of our informed cost. Verizon’s total cost was up front.

Thank you, Dave. We're glad that you like using our service. We value your input and feedback very much. Keep on Truckin!

Secondary log function.HOS recap list.I really don't have a lot of good things to say.This product is not a quality product I would buy or recommend to a struggling entrepreneur.

If you want to PC drive, you must sign the prior day log before you can do so. Signing a log is an official duty and is required to be done "ONDUTY". That is a violation! If you are logging an inspection or signing your daily log, if you go to the save button before signing it fills in the signing and makes you accept it as an additional step before it saves. Just save it already with the signature!...

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Hi John, We are sorry that you've had a great experience! However, you can sign logs at the start of the shift manually every day as mentioned in this help article: https://helpcenter.gomotive.com/hc/en-us/articles/6162466577693-How-to-Sign-Your-Logs-on-the-Motive-Driver-App. Furthermore, you on the Motive Driver app's Home screen you can simply swipe up from the bottom to check all HOS clocks instead of navigating to the logs section. If you have any further questions please give us a call at (855) 434-3564. We are open 24/7, we would love to help you out. Thank you.

It is a quite simple software to be used like any other.

The customer service and seller department.

Hi Oliver, we sincerely apologize for the inconvenience we may have caused. Can you please confirm if you are still facing the issue with our Sales Department or have your issues been resolved? Please let us know by sending us an email at support@keeptruckin.com and we'll be more than happy to assist you and help out.

We been trying to contact the company for our contract and representative always tell us someone will contact you within 24 hrs and we are still waiting. It's a bad business if you can't even answer or return your phone call to your customers. They better not renew my contract without calling me. I think they are trying to renew the contact by saying that we never contact them in a time frame. Please don't renew my contract without calling us.

We been trying to contact the company for our contract and representative always tell us someone will contact you within 24 hrs and we are still waiting. It's a bad business if you can't even answer or return your phone call to your customers. They better not renew my contract without calling me. I think they are trying to renew the contact by saying that we never contact them in a time frame. Please don't renew my contract without calling us.

Hi Amish, We want to apologize for the inconvenience you experienced and appreciate your patience during this time. We strive to provide our customers with an outstanding experience. One of our representatives reached out to you over the phone, but it went straight to voicemail. Please know that your request has been noted and we'll assist to resolve your matter at the highest priority. In the meantime, should you need additional assistance, please do not hesitate to contact our 24/7 support line at 855-434-3564.

I like to keep trucking up I like the updates only thing I could really complain I wish they had better cameras for behind the trailers or alongside the trucks cameras would be a big impact for me also trucking GPS if you guys could actually start doing that you would really help out navigation

Overall the software is very easy to use I would rather have the cameras updated if anything the side view and also behind the trailers and a bigger vision of the truck outside cameras most definitely

Thank you for your valuable feedback. We are glad to hear that you are satisfied with Motive (formerly KeepTruckin) services. For any further questions or concerns regarding anything, feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you.

Software is easy to use, and so far has proved to be very reliable.

One feature I really dislike is not having the ability to change unit ID or unit names once they have been assigned, if even its assigned only once. Would like to see the ability to either change Unit IDs or add nicknames to the units. It would be a big help for us, that way if new office staff are learning, or new drivers are hired its much easier to identify units rather than a singular unit number.

Hi Dana, Thank you for your feedback. We are glad to hear that you are satisfied with KeepTruckin's services. if you have any queries or concerns please feel free to send us an email at support@keeptruckin.com or reach us out on our 24/7 Support Helpline (855) 434-3564.

Ive used other types of this software such as big road ELD, and in comparison I do not know how Big Road is in business. The UI alone is enough reason for me not promote motive or recommend to those seeking similar software. Motive is easy to use, laid out to where everything is easily accessible. Reports are easy to find and easily generated and it is able to integrate with other software such as TMS software and much more.

I wish the motive load board displayed more load information and had the ability to broaden search parameters such as date ranges ability to put in multiple pick up and drop of locations, aside of that I love it

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you.

It does the job of an ELD, easy to navigate for IFTA filing.

Some of the functions are not very straightforward, ex. Split clock need to be in sleeper berth, cannot be on off duty.

We're sorry to hear that you didn't have a great experience using Motive! We'd like to learn more about the issues at hand. Kindly provide us with your contact number or email address so may reach out to you. Additionally, for further questions or concerns regarding anything, feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you.

My favorite feature currently is the dash cam. I am able to pull up the dash cam and see the road condition that my driver is experiencing.Motive is easy to use on my mobile and easier on my laptop. The navigating the system is easy to learn. It's a lot to learn but that is a good thing because that means that Motive provides a lot of options for your business.

I would like to see the option to upload a fuel receipt and it take pertinent information from the receipt and add it to Motive's IFTA report.Motive is easy to use but there are a lot of features that may be helpful for my business and I'm just not aware of the feature. I'm not sure if there are videos to inform the customer of what is available on Motive.I would like to see an integration with my fuel diesel cards applications. This would increase the simplicity of my IFTA report by only using Motive instead of using Motive and my fuel card app.

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

GPS location of trucks and trailers and elogs for drivers

Adverse driving conditions needs to be added

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you

The one thing that pulls Keep Truckin Company and its products apart from the the rest is their tremendous Service Quality. I have always found their support representatives attentive, courteous, knowledgeable, professional and can-do attitude to sort out each problem in the most efficient manner.

The only Con which is true for other ELD providers too is the education of our driver staff especially the newer ones to completely understand all the features of the ELD. Actually Keep Truckin has done tremendous initiatives in this area by making lots of educational videos available. In many cases the Keep Truckin support has also provided coaching to our drivers when put on conference call with our drivers. Like I said earlier, the service quality aspect from Keep Truckin is unbeatable.

Hi Asim, Thank you so much for the positive review. If you have any concerns feel free to reach out to "support@keeptruckin.com" our teams are always ready to help.