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Motive Logo

The modern fleet management & GPS tracking platform.

Motive Reviews - Page 34

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1,658 reviews

Recommended

RM
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Ruben M.

Transportation/Trucking/Railroad, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Service Review

Reviewed 3 years ago

seeing how a new user is driving shown by connection, KeepTruckin should contact user that the program is NOT being properly used to avoid compliance requirements failure.

Pros

the many options & it's uses serves as a business fleet management report legend very crucial for compliance & also serves for maintaining operation up to date

Cons

GPS connection to app & its user should have a pop up reminder to upload fuel info to make it easier & remind you of need to upload galons, cost, location & name of fuel provider

Vendor response

Hi Ruben, thank you for your positive review.

JT
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Joel T.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Solid ELD product

Reviewed 2 years ago

Very good.

Pros

Easy to install hardware in trucks and to connect with office computers.

Cons

Recap hours planning could be better for load planning purposes.

Vendor response

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

LA
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Lori A.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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dispatch/bookeeper

Reviewed 3 years ago

great

Pros

Because it is easy to use & great for mileage records

Cons

Overall there is nothing that I did not like about this product.

Vendor response

Hi Lori, thank you for your feedback. We are glad that you like using our services.

FF
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Franzo F.

Transportation/Trucking/Railroad, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Keep trucking

Reviewed 3 years ago

Good

Pros

Pc options and management of the product

Cons

Good application easy to use… but some options need to use free

Vendor response

Thanks for the constructive feedback, Franzo. This information helps us determine what improvements we need to make. Thanks again for taking the time to reach out.

AG
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Anthony G.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use.

Reviewed 3 years ago

Been using with other companies before and set up my own business so want to use more features .

Pros

simple and practical and great customer service.

Cons

Practically simple and self explanatory and easy to use .

Vendor response

Hi Anthony, thank you for your feedback! We are glad you like using our services.

MK
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Michelle K.

Transportation/Trucking/Railroad, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Software support

Reviewed 2 years ago

We are a small trucking business so we use it primarily for reporting and DOT compliance

Pros

It is pretty easy to use and gives our company the information that we need.

Cons

I would like to be customize my reports for the information that I would like to have instead of just standard reports.

Vendor response

Thank you for your feedback. We are glad to hear that you are satisfied with KeepTruckin services.if you have any queries or concerns please feel free to send us an email at support@keeptruckin.com or reach us out on our 24/7 Support Helpline (855) 434-3564.

OL
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Omar L.

Environmental Services, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Challenges with Software Updates

Reviewed 3 years ago

Overall the experience is better than sour.

Pros

I use to like that it had the option to compare elogs with issues and logs with corrections and the driver was able to see both and accept the updated version or decline. I like the fact that is easy and quick to pair and connect.

Cons

No updates or notification of the updates and the potential benefits of it or training so allow every driver to be onboard.

Vendor response

Hi Omar, thank you for your valuable feedback. We are glad to know that you enjoyed using our services. Safe rides!

KH
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Kaylan H.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great

Reviewed 3 years ago

Easy and smooth for the most part

Pros

Great and easy for trucking logs and keeping up with mileage

Cons

I don’t have anything I like the less about KeepTruckin at this moment

Vendor response

Thank you so much for your review, Kaylan! We really appreciate the feedback and hope you'll spread the word.

MY
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Matthew Y.

Transportation/Trucking/Railroad, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Keep truckin is great but very expensive

Reviewed 3 years ago

My experience with keep truckin has been a good one overall

Pros

The ELD is easy to use and very accurate

Cons

The price is way too high, it need to come down by about 1/2

Vendor response

Hi Matthew, thank you for your feedback. Glad to know that you enjoyed using our services. Keep on Truckin!

MB
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Maria B.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Neutral on Motive

Reviewed 2 years ago
Pros

I like that the app is user friendly & simple for the driver.

Cons

That the app doesn't update properly, it doesn't show my driver in on-duty/ off-duty mode when they manually select it. We have had a lot of issues. I have to go in the back log and fix issues too much.

Vendor response

We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564.

MM
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MICK M.

Transportation/Trucking/Railroad, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy ELD!

Reviewed 3 years ago
Pros

Easy to set up and use, great support 24/7.

Cons

Cannot access while driving, should be able to monitor and make adjustments while moving.

Vendor response

Hi Martin, Thank you for helping us constantly improve our app with your valuable feedback. We are grateful to count you as a customer.

Pl
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Penelope l.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Motive

Reviewed 2 years ago

Overall experience Is good. Easy to use and understand

Pros

Easy to use and understand. Report easily accesses

Cons

Trivers having a hard time keeping ELD'S connected.

Vendor response

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you.

sB
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solomon B.

Transportation/Trucking/Railroad, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Manager

Reviewed 3 years ago

good

Pros

easy to instal and it is well organized to transfer to the employee

Cons

don't charge the eld service till it is on duty or active

Vendor response

Thanks so much for your review, Solomon. We really appreciate the feedback and hope you'll spread the word.

AD
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Anthony D.

Transportation/Trucking/Railroad, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ease of Use

Reviewed 3 years ago

Overall, I am very happy with this software!

Pros

This software is fairly easy to use. The learning curve was less than two weeks; I am very comfortable utilizing KT now.

Cons

There should be an option to add activities to the pop up menus which appear when selecting said activities. I'd like to be able to customize that so I don't need to type things I may do each time.

Vendor response

Thanks for the positive feedback and rating, Anthony. We really appreciate it. We're always happy to fill in the blanks on our products and services and this is a great suggestion. Can you please send us an email at support@keeptruckin.com with more details?

KW
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Kareem W.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Must Have Device/ Subscription

Reviewed 3 years ago
Pros

Ease of application. Customer service extremely helpful and competent.

Cons

I don't have any complaints. This device/software is a life saver when it comes to trucking!!!

Vendor response

Thank you for the wonderful review, Kareem! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@keeptruckin.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you.

KS
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Keone S.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Owner

Reviewed 2 years ago
Pros

N/A I don’t know, it can be a headache at times

Cons

Can’t change to many things, as far in wanted driving

Vendor response

We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564

FT
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Frederick T.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great

Reviewed 2 years ago
Pros

Yes it was especially Easy to operate Under the system that you all have put in place

Cons

There was nothing that I could think of at this moment

Vendor response

Thank you for your feedback. We are glad to hear that you are satisfied with Motive (formerly KeepTruckin) services. For any further questions or concerns regarding anything, feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you.

SH
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Shelia H.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Questionaire

Reviewed 2 years ago

The overall experience has been good.

Pros

The gps tracking , the log recommendations and the safety and coaching tools.

Cons

The availability of the support team for trouble shooting issues.

Vendor response

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you.

VP
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Victoria P.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Customer service is below average, takes forever to resolve an issue

Reviewed 3 years ago

Today is 6/15/21 I'm currently on resolving a case that was started on [SENSITIVE CONTENT] and still it is not finished.

Pros

easy to use, operate, good for Millage and gallons tracking

Cons

some times its stop working, connection issue

PM
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Peggy M.

Transportation/Trucking/Railroad, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Keep smiling with Keep Truckin

Reviewed 3 years ago

From the beginning, I was a newbie with all things trucking, and the folks at KT were patient and positive. I appreciate them every time I call. When my drivers give me an alert, I can get answers. When I need fuel reports for IFTA, when I need mileage per state… it’s at my fingertips. Thank you KT

Pros

The absolute minimum requirement is that help is available. I’ve never had an issue that we were not able to resolve thanks to the great tech support at Keep Truckin

Cons

We have had issues with the WiFi hotspot usage a few times, but the great folks at Keep Truckin saved the day

Vendor response

Hi Peggy, thank you for your kind words and review. We really appreciate it!

DM
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David M.

Transportation/Trucking/Railroad, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Wilmac Enterprises, LLC

Reviewed 3 years ago

The experience has been good.

Pros

It is easy to understand by the drivers.

Cons

Nothing comes to mind. Perhaps sometimes the data is delayed due to the drivers cell location.

Vendor response

Thank you so much for your review, David. We really appreciate the feedback and hope you'll spread the word.

RM
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Robert M.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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RRM Trucking

Reviewed 3 years ago

Inspection reminders, Tracking driver locations, gas expense, scheduling of oncoming deliveries.

Pros

Easy usage . Great CS provided. Affordable

Cons

Alot of changing in program over the last several months.

Vendor response

Hi Robert, Thank you so much for sharing your valuable feedback. We really appreciate it!

SK
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Seymour K.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Keep Truckin review

Reviewed 3 years ago

Overall experience has been very good. Great customer service.

Pros

Ease of use and menu options. The layout makes for easy navigation

Cons

I like the product. Nothing to complain about

Vendor response

Thank you for the wonderful review, Seymour! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@keeptruckin.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you.

ED
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Evron D.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Evron

Reviewed a year ago
Pros

Easy to use and easy to install and understand

Cons

There is not much not to like about it.

Vendor response

Wow, thank you for the great comment! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!

Js
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Jessica s.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Product

Reviewed 2 years ago
Pros

Support team is amazing! They always answer my questions and help explain things clearly.

Cons

Nothing at all. Product and staff are amazing

Vendor response

Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.