KEY2ACT Features

KEY2ACT

Event-driven service management for mechanical systems

3.5/5 (7 reviews)

KEY2ACT Feature Summary

  • By skill set, service area, technician, etc.
  • Customer self-service
  • Track the status of every call
  • Own unique portal
  • Records, documents, comments, etc.
  • For field technicians
  • Track required equipments and resources

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Multi-Location (155 other apps)
Real Time Data (196 other apps)
Reporting & Statistics (191 other apps)
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Competitor Feature Comparison

KEY2ACT Feature Reviews

5 reviewers had the following to say about KEY2ACT's features:

Serge Simard

Great software for service management

2018-01-19

Better management of our service department.

Pros

It also does very well all parts of service management : Service calls, Service contracts, ...

Cons

Some components (such as mobile workers) can become very expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Sally Diehl

KEY2ACT Job Cost Review

2015-10-28

Pros

Product works well for Percent of Completion calculations

Cons

on a cost plus job, we can change the billing amounts at invoice time...

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

3/10

Recommendations to others considering KEY2ACT

Review all features/functions before committing to a purchase

Source: Software Advice
Helpful?   Yes   No
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Mary Geiger

two sides of the same coin for KEY2ACT

2015-10-29

Pros

KEY2ACT functionality for Job Cost Accounting and Field Service Managemernt is robust overall and it's integration with Dynamics GP is a plus.

Cons

These industry specific needs often require expensive customization with the product.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

6/10

Recommendations to others considering KEY2ACT

Ask Industry specific questions and request a consultant to be on your demo and not just the sales person. Request a thorough discovery and analysis session in the beginning of the project not towards the end.

Source: Software Advice
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Kevin Fyhr

Integration of job cost module and MS Great Plains.

2015-11-05

Pros

Tightly integrates job modules to Great Plains as well as mobile products that are not part of the Microsoft GP package.

Cons

This vendor has went through a few organizational changes in the past several years.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

7/10

Recommendations to others considering KEY2ACT

Evaluate software to make sure it integrates tightly within your technology stack bust most of all make certain customer/client support is excellent. Look at support cost with the service provided. Every company has a different way to implement technology and customer service during and after an installation should be a key factor. Get a good feel for the service you will get when deciding on the product and vendor of choice.

Source: Software Advice
Helpful?   Yes   No
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Beth Riffe

Easy to use!

2015-10-29

Pros

The software is fairly intuitive and easy to use.

Cons

In most recent years, the software releases seemed to be rushed and while adding features, seemed to be to the detriment of other features. They have since been purchased by a company that has helped them to refocus the product - a major plus!

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering KEY2ACT

The employees as Key2Act are very knowledgeable about their software. While no software will meet 100% of your needs, this one met >80% of ours.

Source: Software Advice
Helpful?   Yes   No
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