Kickserv vs Bookedin Comparison

Overview

Built and Trusted By 1000s of Service Pros! Complete Paperless Job Management: Leads, Estimates, Team Scheduling, Running...

The simple solution to your appointment scheduling chaos. Eliminate the constant back-and-forth and get back to doing what...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$0.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$29.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

161

94

22

6

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

5

4

3

2

1

152

59

10

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
I just can't say enough about the great customer service. Their tech support has just been awesome, and their price point is great compared to other software I have investigated.
We love the simplicity of it, the work flow is really easy with the unschedule, scheduled, in progress, etc tabs. It keeps the jobs organized.

Pros

I really love how easy it is to navigate to my client list and find out when all of their appointments are. I also love the professional look of the booking page that the client sees.
Leanne and customer service is great, she volunteers to offer me for annual plan to save money and download all my clients contact records once she realised it is good for my business.
All of my clients have given me great feedback about bookedin and they love the friendly reminder right to their mobile phones.

Cons

Drop clients for no reason. Been working with kickserve for two years and still no solution to these scheduling errors.
Meaning, if signal is lost and the picture doesn't upload the picture is lost. This has led to us making a trip back to re-take a picture that didn't load or save.
Sometimes they were stuck waiting until I was available to process it for them since it is a small family company.

Cons

However very disappointed in the fact that you can not do a reaccuring appointment and double disappointment that they are not sure when it maybe coming.
That you can not book multiple services at the same time I often get many clients who gets confused when they get their appointment reminders and their is multiple times.
I wish That could change because I lose money when someone sets a time 5 min afterwards. That makes me have a lot of 5 min and sometimes 10 min dead time thru out the day.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review16 days ago

Key features

  • Total features53
  • API
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Appointment Management
  • Automated Scheduling
  • Availability Indicator
  • Billing & Invoicing
  • Booking Management
  • Chat
  • Client Portal
  • Contact History
  • Cost Estimating
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Synchronization
  • Document Imaging
  • Drag & Drop Interface
  • Electronic Payments
  • Electronic Signature Capture
  • Email Distribution
  • Email Integration
  • Employee Management
  • Estimating
  • Filtered Views
  • GPS
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Assignment
  • Mobile Alerts
  • Multiple Format Support
  • Online Booking Integration
  • Opportunity Management
  • Progress Tracking
  • Prospecting Tools
  • QuickBooks Integration
  • Quote Management
  • ROI Analytics
  • Real Time Data
  • Real Time Reporting
  • Receipt Management
  • Receiving
  • Role-Based Permissions
  • SEO Management
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Social Advertising
  • Third Party Integration
  • Total features11
  • API
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Integration
  • Appointment Management
  • Automated Scheduling
  • Availability Indicator
  • Billing & Invoicing
  • Booking Management
  • Chat
  • Client Portal
  • Contact History
  • Cost Estimating
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Synchronization
  • Document Imaging
  • Drag & Drop Interface
  • Electronic Payments
  • Electronic Signature Capture
  • Email Distribution
  • Email Integration
  • Employee Management
  • Estimating
  • Filtered Views
  • GPS
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Assignment
  • Mobile Alerts
  • Multiple Format Support
  • Online Booking Integration
  • Opportunity Management
  • Progress Tracking
  • Prospecting Tools
  • QuickBooks Integration
  • Quote Management
  • ROI Analytics
  • Real Time Data
  • Real Time Reporting
  • Receipt Management
  • Receiving
  • Role-Based Permissions
  • SEO Management
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Social Advertising
  • Third Party Integration

Integrations

  • Total integrations12
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations12
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Kickserv vs. Bookedin

See how Kickserv and Bookedin stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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