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Kickserv vs ConnectWise Manage Comparison

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Overview

Category Leaders

Built and Trusted By 1000s of Service Pros! Complete Paperless Job Management: Leads, Estimates, Team Scheduling, Running...

Category Leaders

ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

31

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

178

102

23

6

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

5

4

3

2

1

78

74

30

6

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.

KP

Kari P.

I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.

JD

John D.

If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.

DB

Denise B.

Pros

Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.

Derek S.

The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.

BB

Brandon B.

Since we connected it to our accounting software, it was a great improvement in our workflows. And by tracking all time on tickets we have been able to charge and collect for all the time we work.

GH

Greg H.

Cons

The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.

bb

brian b.

Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.

JB

Josh B.

The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.

LH

Lisa H.

Cons

They stalled me with the terminate letter not being in the correct format. Now they say the contract has rolled over and I am going to have to pay the next 12 months even though I am not using.

JP

James P.

ConnectWise hasn't made it to the 21st century and private equity is destroying the company.

🔥 Paul S.

Interface has been ignored for a long time - its universally uglier than ALL of its competitors.

Jared M.

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features88
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Availability Indicator
  • Availability Management
  • Bid Management
  • Billable Items Tracking
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Chemical Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • File Storage
  • For Commercial and/or Industrial Electrical Contractors
  • GPS
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Intake Management
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Issue Auditing
  • Issue Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • License Management
  • Live Chat
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Monitoring
  • Network Monitoring
  • Online Booking
  • Online Time Clock
  • Opportunity Management
  • Patch Management
  • Payment Collection in the Field
  • Payment Processing
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photos / Images
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Progress Tracking
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Projections
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Remote Access/Control
  • Remote Monitoring & Management
  • Repair Tickets
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features93
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Availability Indicator
  • Availability Management
  • Bid Management
  • Billable Items Tracking
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Chemical Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • File Storage
  • For Commercial and/or Industrial Electrical Contractors
  • GPS
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Intake Management
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Issue Auditing
  • Issue Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • License Management
  • Live Chat
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Monitoring
  • Network Monitoring
  • Online Booking
  • Online Time Clock
  • Opportunity Management
  • Patch Management
  • Payment Collection in the Field
  • Payment Processing
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photos / Images
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Progress Tracking
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Projections
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Remote Access/Control
  • Remote Monitoring & Management
  • Repair Tickets
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations13
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations96
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier