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Kickserv vs Fergus Comparison

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Overview

Category Leaders

Built and Trusted By 1000s of Service Pros! Complete Paperless Job Management: Leads, Estimates, Team Scheduling, Running...

Category Leaders

Fergus is a cloud-based job management solution for trades and service-based businesses, which takes care of all your quoting,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$59/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$28.90/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

161

94

22

6

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

5

4

3

2

1

96

47

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

I just can't say enough about the great customer service. Their tech support has just been awesome, and their price point is great compared to other software I have investigated.
They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
We love the simplicity of it, the work flow is really easy with the unschedule, scheduled, in progress, etc tabs. It keeps the jobs organized.

Pros

It integrates seamlessly to Xero which has made it very simple to implement. We like the ability to track staff when required and the fact that it has a full health and safety component also.
Its simple to use and easily helps all of my staff to achieve their daily goals. Fergus has helped to systematise our work flow to ensure the best benefits for our staff and our clients.
Fergus have been very helpful. The support team are easy to get a hold off and are very good to deal with.

Cons

Drop clients for no reason. Been working with kickserve for two years and still no solution to these scheduling errors.
Meaning, if signal is lost and the picture doesn't upload the picture is lost. This has led to us making a trip back to re-take a picture that didn't load or save.
Sometimes they were stuck waiting until I was available to process it for them since it is a small family company.

Cons

Email platform being used ends up in spam too much by clients, told by Fergus that this is because the platform used by Fergus is the same as many spammer's.
The inability to customise a health and safety form for staff to access on site and link to the client file. The inability to attach any general files/photos to the client rather than a specific job.
Very hard to delete or void a mistake (new business so still learning).
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review21 days ago

Key features

  • Total features98
  • @mentions
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Accounting Integration
  • Action Item Tracking
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Attendance Tracking
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Availability Indicator
  • Benchmarking
  • Bid Management
  • Billable Items Tracking
  • Billing & Invoicing
  • Bills of Material
  • Booking Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Cash Flow Management
  • Change Order Management
  • Chat/Messaging
  • Chemical Management
  • Client Management
  • Client Portal
  • Commercial
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Estimating
  • Cost-to-Completion Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Data Visualization
  • Digital Signature
  • Discount Management
  • Dispatch Management
  • Document Automation
  • Document Imaging
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Expense Tracking
  • File Storage
  • Financing Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • GPS
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Jobs Board
  • Knowledge Base Management
  • Labor Cost Reporting
  • Labor Management
  • Lead Distribution
  • Lead Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Multiple Format Support
  • Online Booking
  • Online Time Clock
  • Opportunity Management
  • Overrun Reporting
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Percent-Complete Tracking
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Photos / Images
  • Predictive Maintenance
  • Preventive Maintenance
  • Pricing Management
  • Production Cost Tracking
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Prospecting Tools
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Receipt Management
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reminders
  • Repair Tickets
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Scheduling
  • Routing
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Sales Tax Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Service History
  • Status Tracking
  • Stock Management
  • Subcontractor Management
  • Summary Reports
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Calendars
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timer
  • Timesheet Management
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features147
  • @mentions
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Accounting Integration
  • Action Item Tracking
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Attendance Tracking
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Availability Indicator
  • Benchmarking
  • Bid Management
  • Billable Items Tracking
  • Billing & Invoicing
  • Bills of Material
  • Booking Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Cash Flow Management
  • Change Order Management
  • Chat/Messaging
  • Chemical Management
  • Client Management
  • Client Portal
  • Commercial
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Estimating
  • Cost-to-Completion Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Data Visualization
  • Digital Signature
  • Discount Management
  • Dispatch Management
  • Document Automation
  • Document Imaging
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Expense Tracking
  • File Storage
  • Financing Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • GPS
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Jobs Board
  • Knowledge Base Management
  • Labor Cost Reporting
  • Labor Management
  • Lead Distribution
  • Lead Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Multiple Format Support
  • Online Booking
  • Online Time Clock
  • Opportunity Management
  • Overrun Reporting
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Percent-Complete Tracking
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Photos / Images
  • Predictive Maintenance
  • Preventive Maintenance
  • Pricing Management
  • Production Cost Tracking
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Prospecting Tools
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Receipt Management
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reminders
  • Repair Tickets
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Scheduling
  • Routing
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Sales Tax Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Service History
  • Status Tracking
  • Stock Management
  • Subcontractor Management
  • Summary Reports
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Calendars
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timer
  • Timesheet Management
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations12
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Kickserv vs. Fergus

See how Kickserv and Fergus stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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