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Kickserv vs Fieldwork Comparison

Overview

Category Leaders

Built and Trusted By 1000s of Service Pros! Complete Paperless Job Management: Leads, Estimates, Team Scheduling, Running...

Fieldwork is a cloud-based business management solution for pest controllers, with mobile apps for iOS and Android that allow...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$59/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$39/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

161

94

22

6

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.9

(20)

5

4

3

2

1

17

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I just can't say enough about the great customer service. Their tech support has just been awesome, and their price point is great compared to other software I have investigated.
They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
We love the simplicity of it, the work flow is really easy with the unschedule, scheduled, in progress, etc tabs. It keeps the jobs organized.

Pros

Customer Service we have received from all the staff has been excellent, Rep has been our go to guy, his patience has been great.
Their team is responsive and great to work with. M loving working with Fieldwork.
Program is very user friendly and easy to use. All of the support staff are always there is help.

Cons

Drop clients for no reason. Been working with kickserve for two years and still no solution to these scheduling errors.
Meaning, if signal is lost and the picture doesn't upload the picture is lost. This has led to us making a trip back to re-take a picture that didn't load or save.
Sometimes they were stuck waiting until I was available to process it for them since it is a small family company.

Cons

Integrations was difficult due to our former software being unable to provide us the required information.
My only regret was waiting so long before actually switching over.
I took my wife out to a job, showed her how to use it and she was barcode scanning in just a minute. My other software was hard to teach techs how to use and cumbersome to carry.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features98
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Automatic Backup
  • Availability Indicator
  • Barcode / Ticket Scanning
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Chat/Messaging
  • Chemical Management
  • Client Management
  • Client Portal
  • Communication Management
  • Contact Database
  • Contract/License Management
  • Cost Estimating
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • GPS
  • Intake Management
  • Interaction Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Distribution
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Multi-Location
  • Multiple Format Support
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Opportunity Management
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photos / Images
  • Preventive Maintenance
  • Progress Tracking
  • Property Layouts
  • Prospecting Tools
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Repair Tickets
  • Reporting & Statistics
  • Resource Scheduling
  • Routing
  • SEO Management
  • SSL Security
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Trend Analysis
  • User Profiles
  • Warranty Tracking
  • Widgets
  • Work Order Creation
  • Work Order Management
  • Total features36
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Automatic Backup
  • Availability Indicator
  • Barcode / Ticket Scanning
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Chat/Messaging
  • Chemical Management
  • Client Management
  • Client Portal
  • Communication Management
  • Contact Database
  • Contract/License Management
  • Cost Estimating
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • GPS
  • Intake Management
  • Interaction Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Distribution
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Multi-Location
  • Multiple Format Support
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Opportunity Management
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photos / Images
  • Preventive Maintenance
  • Progress Tracking
  • Property Layouts
  • Prospecting Tools
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Repair Tickets
  • Reporting & Statistics
  • Resource Scheduling
  • Routing
  • SEO Management
  • SSL Security
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Trend Analysis
  • User Profiles
  • Warranty Tracking
  • Widgets
  • Work Order Creation
  • Work Order Management

Integrations

  • Total integrations12
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Kickserv vs. Fieldwork

See how Kickserv and Fieldwork stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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