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Kickserv vs FollowUp CRM Comparison

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Overview

Category Leaders

Built and Trusted By 1000s of Service Pros! Complete Paperless Job Management: Leads, Estimates, Team Scheduling, Running...

Category Leaders

Followup CRM construction CRM & sales platform designed to help contractors measure, record & streamline the sales process.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

79

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

161

94

22

6

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

5

4

3

2

1

134

62

17

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

What I like best about KickServ is the ease of use and the customer service I receive. The staff is always there and willing to help.

YG

Yvonne G.

My records are stored in the cloud and the best part was it synced with Quickbooks immediately. I absolutely love it and would recommend to a small start up to a Fortune 500.

FW

Frank W.

They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.

MW

Mike W.

Pros

Great company because of their follow up with us. They reach out with solutions to issues presented or just follow up on what is needed or if there is more we need from them.

DS

Daniel S.

Our Customer Service rep is awesome. This whole system is super convenient and easy to use.

CC

Crystal C.

Having a format that gives the ability to have all the relevant information at hand quickly and easily is a powerful tool in helping to complete and close a sale.

JW

Jay W.

Cons

Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.

JB

Josh B.

The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.

bb

brian b.

The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.

LH

Lisa H.

Cons

The more areas (programs) that are used with so much information some details can get lost and that happens. The other thing is we have to use other categories for contact and follow up.

SS

Steve S.

This program doesn’t account for times on the days of appointments. Insane that I have to skip to the notes on the bottom to look for a typed appointment time.

JG

Jason G.

There are limited ways to track task completion and the e-mail does not sync with outlook which is our email system.

ME

Mike E.

  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features98
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Automated Scheduling
  • Availability Indicator
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Charting
  • Chat/Messaging
  • Chemical Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract Drafting
  • Contract/License Management
  • Cost Estimating
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Storage Management
  • Deadline Management
  • Dispatch Management
  • Document Imaging
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Management
  • File Storage
  • For Commercial and/or Industrial Electrical Contractors
  • Forecasting
  • GPS
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Distribution
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Multiple Format Support
  • Online Booking
  • Online Time Clock
  • Opportunity Management
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photos / Images
  • Pipeline Management
  • Pipeline Reports
  • Preventive Maintenance
  • Prioritization
  • Progress Tracking
  • Project Tracking
  • Prospecting Tools
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quota Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Scheduling
  • Records Management
  • Recurring Appointments
  • Repair Tickets
  • Reporting & Statistics
  • Resource Management
  • Resource Scheduling
  • Routing
  • SEO Management
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Status Tracking
  • Task Management
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Training Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Total features43
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Automated Scheduling
  • Availability Indicator
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Charting
  • Chat/Messaging
  • Chemical Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract Drafting
  • Contract/License Management
  • Cost Estimating
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Storage Management
  • Deadline Management
  • Dispatch Management
  • Document Imaging
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Management
  • File Storage
  • For Commercial and/or Industrial Electrical Contractors
  • Forecasting
  • GPS
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Distribution
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Multiple Format Support
  • Online Booking
  • Online Time Clock
  • Opportunity Management
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photos / Images
  • Pipeline Management
  • Pipeline Reports
  • Preventive Maintenance
  • Prioritization
  • Progress Tracking
  • Project Tracking
  • Prospecting Tools
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quota Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Scheduling
  • Records Management
  • Recurring Appointments
  • Repair Tickets
  • Reporting & Statistics
  • Resource Management
  • Resource Scheduling
  • Routing
  • SEO Management
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Status Tracking
  • Task Management
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Training Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management

Integrations

  • Total integrations13
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations10
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier