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Kickserv vs ReachOut Suite Comparison

Overview

Category Leaders

Built and Trusted By 1000s of Service Pros! Complete Paperless Job Management: Leads, Estimates, Team Scheduling, Running...

ReachOut Suite provides field service managers and workers with a unified view of team activities as well as features for...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$59/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$12/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

161

94

22

6

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.8

(19)

5

4

3

2

1

15

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I just can't say enough about the great customer service. Their tech support has just been awesome, and their price point is great compared to other software I have investigated.
They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
We love the simplicity of it, the work flow is really easy with the unschedule, scheduled, in progress, etc tabs. It keeps the jobs organized.

Pros

The very best thing is the level of support, doesn't matter if you have a free account or not the ReachOut Suite team is there to help.
Free trial, the 3 user free trial is amazing and allows you to try the software before committing.
Scheduling and prioritizing calls is great - you can prioritize a call between low and critical and schedule the call in advance. Excellent customer support.

Cons

Drop clients for no reason. Been working with kickserve for two years and still no solution to these scheduling errors.
Meaning, if signal is lost and the picture doesn't upload the picture is lost. This has led to us making a trip back to re-take a picture that didn't load or save.
Sometimes they were stuck waiting until I was available to process it for them since it is a small family company.

Cons

First you don't have your invoices being sent through your own email they are all from @reachoutsuite which confuses my customers and they get sent to the spam folder.
The only thing I disliked about this software package was the lack of ability to be able to add our own custom columns in various areas such as customer base and inventory.
There are so many pinholes in it. Bugs, missing features that are dealbreakers, etc.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features98
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Planning
  • Automated Scheduling
  • Availability Indicator
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Chat/Messaging
  • Chemical Management
  • Client Database
  • Client Management
  • Client Portal
  • Clock In / Out
  • Commercial Inspections
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Cost Estimating
  • Cost Tracking
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Digital Signage
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Environmental Compliance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Failed Inspection Tracking
  • Feedback Management
  • File Storage
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Pest Control Companies
  • Forms Management
  • GPS
  • Image Capture
  • Incident Management
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Issue Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Distribution
  • Lead Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Location
  • Multiple Format Support
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Opportunity Management
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photos / Images
  • Preventive Maintenance
  • Progress Tracking
  • Project Time Tracking
  • Prospecting Tools
  • Purchasing & Receiving
  • Question Branching
  • Question Piping
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Remote Access/Control
  • Repair Estimates
  • Repair Tickets
  • Report Templates
  • Reporting/Analytics
  • Residential Inspections
  • Resource Scheduling
  • Response Quotas
  • Response Validation
  • Risk Assessment
  • Risk Management
  • Routing
  • SEO Management
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Skip Logic
  • Survey Builder
  • Surveys & Feedback
  • Task Management
  • Technician Management
  • Templates
  • Third Party Integrations
  • Time Tracking
  • To-Do List
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features101
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Planning
  • Automated Scheduling
  • Availability Indicator
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Chat/Messaging
  • Chemical Management
  • Client Database
  • Client Management
  • Client Portal
  • Clock In / Out
  • Commercial Inspections
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Cost Estimating
  • Cost Tracking
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Digital Signage
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Environmental Compliance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Failed Inspection Tracking
  • Feedback Management
  • File Storage
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Pest Control Companies
  • Forms Management
  • GPS
  • Image Capture
  • Incident Management
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Issue Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Distribution
  • Lead Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Location
  • Multiple Format Support
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Opportunity Management
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photos / Images
  • Preventive Maintenance
  • Progress Tracking
  • Project Time Tracking
  • Prospecting Tools
  • Purchasing & Receiving
  • Question Branching
  • Question Piping
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Remote Access/Control
  • Repair Estimates
  • Repair Tickets
  • Report Templates
  • Reporting/Analytics
  • Residential Inspections
  • Resource Scheduling
  • Response Quotas
  • Response Validation
  • Risk Assessment
  • Risk Management
  • Routing
  • SEO Management
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Skip Logic
  • Survey Builder
  • Surveys & Feedback
  • Task Management
  • Technician Management
  • Templates
  • Third Party Integrations
  • Time Tracking
  • To-Do List
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations12
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrationsN/A
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Kickserv vs. ReachOut Suite

See how Kickserv and ReachOut Suite stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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