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Kickserv vs Salesforce Service Cloud Comparison

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Overview

Category Leaders

Built and Trusted By 1000s of Service Pros! Complete Paperless Job Management: Leads, Estimates, Team Scheduling, Running...

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

31

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

178

102

23

6

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

5

4

3

2

1

279

200

40

11

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.

KP

Kari P.

I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.

JD

John D.

If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.

DB

Denise B.

Pros

I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.

AR

Anonymous Reviewer

I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.

EO

Elaida O.

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

CM

Christopher M.

Cons

The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.

bb

brian b.

Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.

JB

Josh B.

The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.

LH

Lisa H.

Cons

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

The information that comes in from emails regarding Salesforce can sometimes be a little misleading or is just not in the same location that it was before. Product information that is.

AR

Anonymous Reviewer

Similar to the product that salesforce bought and then killed DESK.com.

HF

Harry F.

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features88
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Animal Licensing
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Availability Indicator
  • Availability Management
  • Bid Management
  • Billing & Invoicing
  • Blended Call Center
  • Booking Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Categorization/Grouping
  • Change Management
  • Chat/Messaging
  • Chemical Management
  • Client Management
  • Client Portal
  • Code Enforcement
  • Code Maintenance
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Recovery
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Triggered Actions
  • Fee Management
  • Feedback Management
  • File Sharing
  • File Storage
  • Fixed Asset Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Small Businesses
  • For iPad Devices
  • Forms Management
  • Fund Accounting
  • GIS Integration
  • GPS
  • Geotargeting
  • Historical Reporting
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Land Planning
  • Lead Distribution
  • Lead Management
  • License Issuance
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Manual Dialer
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • Online Booking
  • Online Forums
  • Online Time Clock
  • Opportunity Management
  • Outbound Call Center
  • Parking Management
  • Payment Collection in the Field
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Permit Issuance
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Management
  • Photos / Images
  • Planning & Zoning
  • Predictive Dialer
  • Preventive Maintenance
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Progressive Dialer
  • Project Management
  • Property Database
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Scheduling
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Release Management
  • Remote Access/Control
  • Repair Tickets
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Scheduling
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Taxation & Assessment
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Utility Billing
  • Video Support
  • Violation Tracking
  • Virtual Assistant
  • Warranty Tracking
  • Website Integration
  • Website Visitor Tracking
  • Weed Abatement Control
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features181
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Animal Licensing
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Availability Indicator
  • Availability Management
  • Bid Management
  • Billing & Invoicing
  • Blended Call Center
  • Booking Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Categorization/Grouping
  • Change Management
  • Chat/Messaging
  • Chemical Management
  • Client Management
  • Client Portal
  • Code Enforcement
  • Code Maintenance
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Recovery
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Triggered Actions
  • Fee Management
  • Feedback Management
  • File Sharing
  • File Storage
  • Fixed Asset Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Small Businesses
  • For iPad Devices
  • Forms Management
  • Fund Accounting
  • GIS Integration
  • GPS
  • Geotargeting
  • Historical Reporting
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Land Planning
  • Lead Distribution
  • Lead Management
  • License Issuance
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Manual Dialer
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • Online Booking
  • Online Forums
  • Online Time Clock
  • Opportunity Management
  • Outbound Call Center
  • Parking Management
  • Payment Collection in the Field
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Permit Issuance
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Management
  • Photos / Images
  • Planning & Zoning
  • Predictive Dialer
  • Preventive Maintenance
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Progressive Dialer
  • Project Management
  • Property Database
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting