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Kickserv vs ServSuite Comparison

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Overview

Category Leaders

Built and Trusted By 1000s of Service Pros! Complete Paperless Job Management: Leads, Estimates, Team Scheduling, Running...

Category Leaders

ServSuite is a field service management solution designed for pest control, lawn care and arbor care businesses to manage...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

79

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

55

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

161

94

22

6

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

5

4

3

2

1

67

46

15

5

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

What I like best about KickServ is the ease of use and the customer service I receive. The staff is always there and willing to help.

YG

Yvonne G.

My records are stored in the cloud and the best part was it synced with Quickbooks immediately. I absolutely love it and would recommend to a small start up to a Fortune 500.

FW

Frank W.

They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.

MW

Mike W.

Pros

For what you pay the customer service from the company is amazing and makes the product the perfect fit for any company.

DE

Daniel E.

I love many features of the ServSuite software. We especially love the scheduler feature.

JL

Jennifer L.

I am very happy with it, I started using this program many years ago, early 2000, so about 20 years watching it grow and become a very competitive service.

cs

christopher s.

Cons

Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.

JB

Josh B.

The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.

bb

brian b.

The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.

LH

Lisa H.

Cons

That you guys insist on doing updates that destroy the current program and cause all sorts of issues that no one seems to know how to fix.

LM

Laura M.

The only negative experience I’ve had was when they assigned me an intermediate representative, He was slow to respond and often had to get back to me with a question. He is no longer with Ser Suite.

RW

Randy W.

I have tried, but it is horribly complicated - to me. And the #1 complaint I have always had is there is no simple report to tell you how many new customers you signed up in a given time frame.

JL

Jennifer L.

  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features98
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Audit Management
  • Automated Scheduling
  • Availability Indicator
  • Barcode / Ticket Scanning
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Certification & Licensing
  • Certification Tracking
  • Chat/Messaging
  • Chemical Management
  • Client Management
  • Client Portal
  • Collections Management
  • Communication Management
  • Contact Database
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Estimating
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fleet Management
  • For Arborists
  • For Commercial and/or Industrial Electrical Contractors
  • For Lawn Care
  • For Pest Control Companies
  • Forms Management
  • GPS
  • Incident Management
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multiple Format Support
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Opportunity Management
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photos / Images
  • Preventive Maintenance
  • Progress Tracking
  • Prospecting Tools
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Repair Tickets
  • Reporting & Statistics
  • Resource Scheduling
  • Risk Assessment
  • Routing
  • SEO Management
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Vegetation Mapping
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features79
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Audit Management
  • Automated Scheduling
  • Availability Indicator
  • Barcode / Ticket Scanning
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Certification & Licensing
  • Certification Tracking
  • Chat/Messaging
  • Chemical Management
  • Client Management
  • Client Portal
  • Collections Management
  • Communication Management
  • Contact Database
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Estimating
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fleet Management
  • For Arborists
  • For Commercial and/or Industrial Electrical Contractors
  • For Lawn Care
  • For Pest Control Companies
  • Forms Management
  • GPS
  • Incident Management
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multiple Format Support
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Opportunity Management
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photos / Images
  • Preventive Maintenance
  • Progress Tracking
  • Prospecting Tools
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Repair Tickets
  • Reporting & Statistics
  • Resource Scheduling
  • Risk Assessment
  • Routing
  • SEO Management
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Vegetation Mapping
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations13
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations1
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier