Kickserv Features & Capabilities

Kickserv

Dynamics 365

Housecall Pro

Kickserv is a cloud-based field service software that assists with job management, including leads generation, estimates creation, team scheduling, running jobs from the field, time tracking, dispatch mapping, invoices creation, payment processing, and more. It also integrates with QuickBooks.

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Appointment Scheduling

Automated Scheduling

Availability Management

Bid Management

Billing & Invoicing

Booking Management

Calendar Management

Calendar Sync

Calendar/Reminder System

Chemical Usage Tracking

Client Database

Client Management

Client Portal

Clock In/Out

Color Codes/Icons

Commenting/Notes

Commercial Moves

Communication Management

Communications Management

Confirmations/Reminders

Contact Database

Contact Management

Contract/License Management

Cost Tracking

Credit Card Processing

Customer Database

Customer History

Customer Management

Customer Portal

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Debit/Credit Card Processing

Digital Signature

Dispatch Management

Document Imaging

Document Management

Document Storage

Drag & Drop

Electronic Forms

Electronic Payments

Electronic Signature

Email Management

Email Reminders

Employee Database

Employee Management

Employee Scheduling

Equipment Management

Estimating

Event Calendar

Event Management

Event Scheduling

File Storage

Financial Management

For Carpet Cleaners

For Commercial and/or Industrial Electrical Contractors

For Field Service

For Handyman Industry

For Janitorial Services

For Lawn Care

For Moving Companies

For Pest Control Companies

For Plumbing Industry

Geographic Maps

Groundskeeping Management

Image Capture

Intake Management

Interaction Tracking

Invoice Management

Job Costing

Job Management

Job Scheduling

Job Tracking

Lead Management

Local Moves

Location Tracking

Maintenance Scheduling

Marketing Automation

Messaging

Military/GSA Moves

Mobile Access

Mobile Alerts

Mobile App

Mobile Payments

Mobile Signature Capture

Multi-Location

Online Booking

Jobber

ServiceWorks

ServiceTitan

Service Fusion

BigChange

Commusoft

Synchroteam

Kickserv offers us the opportunity to quickly reschedule and update work orders in real time. The Quikbooks integration saves us time and money because we only enter  customer info once.

Excellent functionality and ease of use

Thank you Ted.  Your loyalty and willingness to take a moment to give us feedback is worth a lot to us.  I hope it also helps others.
Cheers!

Overall, I have been more than satisfied with Kickserv. I initially navigated the platform pretty easily, along with ample help from the support team. Whenever I experience a problem, I receive help via the chat function from the same customer support members who are quick to provide solutions.

Best Value for Scheduling/invoicing software

Thank you for taking the time to leave us a review, as well as continuing to support us, Katielynn. If you encounter anymore issues, please don't hesitate to reach out. We will be happy to assist you with resolving any issues. 

Our experience with this software was average until the migration from SSK to Kickserv.

1) Our migration was scheduled for the evening of 2/2/17 but instead was run during the morning.
2) This resulted in us not being able to access our entire database for the entire workday.  We lost customers and business as a result.
3) The only response we have gotten from Kickserv is "Sorry about the confusion".
4) Responses to issues about the new platform are not helpful and delayed.
5) Cannot upload certain file-types as attachments (Old SSK allowed anything)
6) Editing estimates does not work correctly
7) There are problems with payment capturing in Kickserv. Kickserv seems to ignore some line items.
8) When asked how to permanently complete tasks for re-occurring jobs, the only response I got was "Let me see if I can explain how to do this one".
9) None of our questions or issues have been resolved.

Lack of response to concerns.  Converted us to new platform a day early while open.

The experience you had with the migration of your account was very unfortunate.  Having your system not available during your working hours is a serious issue and we apologize for that error. We did work with your co-worker on the phone to handle the major issue which was mainly getting the sync working successfully again.  To acknowledge some of your comments here we currently don't restrict file types.  I have requested for your company to send us any file types that seem to not upload.  Also, with the issues of editing estimates and capturing certain line items we are not aware of any issues and appreciate any specific feedback on these issues through the normal lines of support at any time.  We will clarify with you on what occurred exactly with your earlier question via our support lines of how to complete tasks for re-occurring jobs.
We very much appreciate your loyalty with us and hope we can make up for the disruption to your business as we move forward.

It is a solid choice for the price. It makes keeping track of all our jobs possible and is a great step up from paper or spreadsheets. I feel it is priced fairly.

Entry level service management software that works well. 

Thank you Paul for taking time out of your busy day to leave the positive review. While we do not have inventory management yet, perhaps it's something we will consider In the future. Thank you for your continued support. 

Kickserv has streamlined my service-based business.  It's easy to use for dispatching and task reminders.  It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.

#1 in Customer Relationship Management & Dispatching software

Hello Richard - You have been a fabulous advocate of Kickserv over the years. I'm glade we are helping your business.

-Easy way to download and calculate jobs for accounting.
-Great way to have clear access for everyone in the company to the CRM via the app.  The detailed and yet simple organizational process with Kickserv has added tremendous value to us.

Best CRM Platform!!

Hello Amir, 
Thank you for your feedback and EXCELLENT scoring. We have been doing field service work for well over 30 years now. Plus, thank you for your feature request since I was able to submit it within our Product Board.  

Kickserv allows us to go semi paperless and cuts out time from dispatch to accounting.

Kickserv Review

We are able to create estimates and work through an ongoing job without it effecting our bookkeeping within Quickbooks Online. Kickserv has allowed us to track our time records in records within the job record, but then only enter one final labor charge within the invoice itself. We are able to keep greater detailed notes about the piece of equipment without them being accessible to the customer.

Quick to learn, Easy to use, Adapt to your needs

Christy,
  Thank you for your time.  We very much appreciate the review.  Beutel and Kickserv have been working with each other over 9 years now.
I can work with you to see if we can come up with a solution for the printing situation.
We now have two fabulous features that you may want to check out - Edge and Listings.  They are certain to help your company grown

We've enjoyed it, & it's made us more profitable

Great Product for us starting out the service division of our company

Hello Heath, thank you so much for your feedback. We're glad you've found our product to be user friendly and easy to use. I have passed along your feedback regarding reports to our Product Team. They take all customer feedback into consideration when planning product updates, so it's extremely valuable to us!

So far it is working very well for what we do on a daily basis. 

Review 

Hi Zachary, thank you for leaving us a review. Please reach out to us if you need any assistance. We are always happy to help!

Excellent product and fast, reliable support.

Kickserv Kicks Ass

Shane - that is sort of an unofficial motto "it's that easy". And the fact you are finding that collecting your money is a snap using Stripe is great news. The dashboard of the application is for the owner to manage their Customer flow line (Opportunity > won > job > follow-up > invoicing > to collecting payment). I recommend you write into support@kickserv.com or use your blue message bubble in the app and we can certainly do more training on this with you.  Thank you again.

It helps me manage four irrigation service technicians and keep them going where they need to go.

Overall, I like Kickserv.  I rely on it for my business, and the product continues to improve.

Just having everything in one place is great!  My boss has more experience with account management software and he really likes this one.  He likes they are updating their software frequently and adding new features that help us, like the dispatch and map feature.Early on, I talked/chatted with your customer service reps and asked a million questions.  They were great and were very patient with me.  I haven't had to bother them as much lately, but they are always accessible and helpful. 

Great Software

The best thing we have done for our company

Thank you Robin, for the feedback and stellar review. :) 

During the service sidekick years, many. During the kick serve years nearly 0 other than scheduling.

The old system service psychic was very useful and user-friendly. The new software is terrible. 

We migrated hundreds of our original customers from our legacy system to Kickserv starting in April 2017 through May 2017.  We inherited some issues that we certainly should have anticipated or planned for.  We did find a couple processing issues bringing on all those older accounts so quickly.  We have since cleared those problems and added many more resources to handle much more growth.
We sincerely apologize to all our loyal customers for enduring those weeks of processing delays.

I have had only one technical problem with Kickserv and the issue was caused not by Kickserv, but by an Android update on an a specific phone. The day I reported the issue I received a telephone call from an English speaking representative in the United States to gather more information. The problem was resolved within 48 hours and I received a follow-up telephone call from the same representative to insure the issue was resolved. Kudos!

Beyond Excellent!

Hi Martin, thank you so much for taking the time to leave us a review. We know you are busy (what business owner isn't?) and we appreciate your feedback. Our Customer Success Managers are the best. They respond to everyone and the feedback we receive after a call or ticket resolution is always positive. If you have any questions or suggestions in the future, please reach out to us. We welcome all customer input.

All in all, I'm happy with this system. When I run into issues, I am confident that I can get it resolved quickly.

Great for small businesses

Hi Dana, thank you so much for taking the time to leave us a review. We are so pleased to hear that Kickserv works perfectly for your business, but disappointed that you do not find the reporting to be intuitive. I have passed along your feedback to the Product Team. They take all feedback (good and bad) into consideration when planning for future product updates. Please continue to send us your suggestions. You can contact us at support@kickserv.com anytime. 

We have used them for years in our Property Management business.  Very useful and reliable calendar system

Have used for years and very reliable

Hello Joan. We really appreciate you taking the time to leave us a review and provide us with valuable feedback. We are sorry you have experienced issues signing in. Have you reported them to the Success Managers? If not, I would recommend you do that so that we can pass along specifics to our development team and they can work on a fix. Thank you for choosing Kickserv. 

We have been using Kickserv since 2012, overall we havent hads any problems with it. Kickserv is convient, essential for your business, easy to use, beneficial, efficent and the customner support team is amazing. The design team has also reahed out to us and we love giving our feedback, espically since we are one of Kickserv's 1st customers. 

We love the convience of Kickserv!

Hi Sarena, thank you so much for taking the time to leave us a review. We so appreciate all of the feedback and our product team gains so much insight when they talk to customers. It means a lot to us that you're willing to invest your time in helping us improve our product. It's pertinent that we know what our customers need so that we can prioritize updates in the future.

Overall Kickserv has been able to do everything I need and would recommend to new and existing businesses alike.

Kickserv is great!

Hello Julio. Thank you for taking the time to review our product and share your experience with us. We're happy that you've found it to be user friendly. That is the goal, right? To make it as easy as possible for our users to engage with our product. If you have any suggestions or questions at any time, please reach out to us. We are always available to assist you. 

really good but I do have problems with taxes matching write with quickbooks

owner

Hello Devin. Thank you for leaving us a review. Please reach out to our Customer Success Team for help with your taxes syncing with QuickBooks. You can start a conversation by clicking on the black chat bubble in the app, or you can send an email to support@kickserv.com and they will get back to you promptly. Thank you for choosing Kickserv!

OVerall good, I'm happy to work through Kickserv and getting important data out of kickserv, that has been the best part about it.

Marketing Manager

Hello Manuel, thank you for taking the time to leave us a review. Your feedback helps us improve our product in the future. We are working on some updates to the user interface that will provide some additional analytics to the dashboard and improve the way you see your information. If you have any specific suggestions, please do not hesitate to send them our way! We use customer feedback to plan future updates. Thank you for choosing Kickserv!

Took awhile to get a good handle of things thoughout the platform, but once learnt, it's down hill. 

Pres

Hello Scott,

Thank you for leaving us a review. We're happy that you are getting good use out of Kickserv. If you ever need assistance, please feel free to reach out to our Success Managers. They are always willing to help.

Have had a positive experience overall with kickserv. Wish it was more customizable but still able to accomplish without 

Easy to use

Hello Jeff, thank you for choosing Kickserv and taking the time to leave us a review. We do have several customization options on the higher plans, so when you're ready to upgrade, you'll see some additional features. As far as the specific features you wish we offered, we'd love to hear your thoughts! Feedback really helps our product team when prioritizing future updates to the product. Send us a message at support@kickserv.com anytime. 

More contacts, more management!

Hi Matt, thank you so much for taking the time to leave us a review. Apologies for not responding sooner. We didn't have the notifications turned on and missed this one. Please let us know if we can assist you in navigating Kickserv so that you're not lost or overwhelmed. We are here to help!

Kickserv Features

Features Summary

Screenshots

Contenders comparison

Common Kickserv comparisons

Reviewers who mentioned features said: