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Kickserv

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#1 Most User-Friendly Software to Run a Service Business

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Kickserv Pricing

Pricing overview

Value for money rating

4.4

/5

374

Price starts from

47

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

A Free Trial is offered on all plans.

Free plan: up to 2 Users *must use the internal CC payments feature.

Lite plan: up to 5 users $47/month with annual plan ($59/monthly)

Standard plan: up to 10 users $95/month with annual plan ($119/monthly)

Business plan: up to 20 users $159/month with annual plan ($199/month) unlimited + more features

Premium plan: $239/month with annual plan ($299/month) unlimited + ALL features

What users say

They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
I like the price point, I like that there is relatively little down time. And I like some of the features the software has.

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Reviewers who mentioned pricing said:

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Kyle T.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Excellent, agile field management software

Reviewed 8 years ago

We've used Kickserv for about a year now, and are pleased with our experience. We run moving and relocation company, and have a lot of part-time workers. Our business model requires a lot from the software, and we've had to get creative to make some features fit for us, but all in all we've not found a better solution for a better price. Some of the aspects that we appreciate include: - Resource...

Pros

No pros were added to this review

Cons

No cons were added to this review

KM
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Kelly M.

Hospitality, 1-10 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Plagued with technical issues

Reviewed 7 years ago

I've been using Kickserv for my business for the last month and a half and it has been a nightmare. I was told directly by one of the founders that the programming is old. The customer service is AWFUL. It takes days to get answers back from support. The time on our jobs keeps changing depending on what brower we are using. Information doesn't save when you update. The way that information and...

Pros

I like that on the app you can see the entire schedule easily as an administrator

Cons

All the technical issues and awful customer support who not only take 2-4 days to get back to you but provide not helpful responses and then wait two more days to respond back to you.

Vendor response

The customer is correct. Her timing could not have been worse. It is very regrettable that this happened. We are very sorry for the frustrations and downtime. We were just completing our migration of hundreds of our long time and many original customers from our legacy system to our new platform and with it brought unforeseen issues. We have since corrected all those inherited problems. We have...

JG
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Jodi G.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Kickserv is a still

Reviewed 8 years ago
Pros

The product is simple to use and meets my customer service and scheduling needs for the price of the cloud software but also allows me to customize things without major programming or fees to get somebody else to do it. I paid for the Boot Camp training and was very worth it just to get things setup and understand the software. It sync's reliably with QuickBooks which has been a problem in the past...

Cons

This product does not handle the purchasing side of things which I would love to see. It sounds like they are looking into expanding this software to handle tracking purchases. Right now I just use QuickBooks for this. I also don't like the HTML language which is required for the setup of the invoice, estimates and work orders templates. It is hard to work with being I am not a programmer. I have managed to figure things out on my own with their help site and calling them. Its not a major issue but something I think they can improve on more. Again the Kickserv Team has been very helpful in anything I try to do or questions I have.

jv
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jessica v.

Maritime, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Lots of bugs, calendar feature unusable

Reviewed 5 years ago

Horrible

Pros

Easy to learn at first. Sends reminder emails to clients for jobs...

Cons

The calendar is buggy. Will repopulate canceled posts on its own. Has a reoccurring scheduling feature that sometime works sometimes doesn’t. Drop clients for no reason. Been working with kickserve for two years and still no solution to these scheduling errors. They cost me money, frustrate clients, and force me to be ever vigilant so that I have to triple check bugs and scheduling. The only reason I am still with these guys is because it’s too time consuming to switch crms.... this is a horrible Crm for a mid sized or small and growing company... walk away

Vendor response

Hello Jessica and Derek, I spoke with you on the phone. We discussed a better customer flow when managing event cancellations that should prevent issues with our repeating jobs feature. We regret that any confusion and extra work that this may have caused you. As we discussed we are actively working to make our repeating jobs features more dynamic as well as the rest of the program. We appreciate your continued loyalty to work with Kickserv. We aim to exceed expectations.

SW
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Stephen W.

Automotive, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Not the worst Ive used

Reviewed 7 years ago

It has helped me keep track of customers but painfully so. The only reason I have not switched is because I do not have the time to learn a new program. If all of my complaints are resolved before I have the time to implement a new program I will stay; however, service has yet to make me someone who will recommend people or be loyal to this program.

Pros

I like the price point, I like that there is relatively little down time. And I like some of the features the software has

Cons

There are several complaints that I have had from day one. First the reporting is terrible, building a report is often a trial and error endeavor. Even after successfully building a report there are time that it just breaks. Seeing the "Ah, Nuts we'll ninja the heck out of that error" leaves me with nightmares. There are simple reports that should come standard that every business should use. Other than the reports, I find that the software was built to fit many businesses which make sense; however, it makes it harder for my specific business to work with a higher functionality. I cant attach cars to work orders instead I have to print it out and highlight it for my guys. There are other issues like this.

SS
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Sage S.

Entertainment, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Horible

Reviewed 7 years ago

we are getting better at troubleshooting problems created by the software.

Pros

when it works it's exactly what we need. it seems i need 100 characters to submit this form. unfortuantely I can't seem to find 100 nice words to say about your service.

Cons

there are way too many glitches for the price tag & support is never anywhere to be found. In the time it took for your tech support to get back to us we have already found another field management software and are taking the steps to transfer over. unfortunately, we are running a business and don't have the time to waste while ksa gets their act together. we would expect this of a beta test, not a paid service.

Vendor response

The "glitches" or downtime he is correct. They were to numerous during our migration of customers from legacy to our new Kickserv platform in April 2017. We have since corrected all those issues inherited from that one time event. We apologize very much so that we did not anticipate those issues better.

TH
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Tiffany H.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great for starters and small businesses!

Reviewed a year ago

Overall, for the price, I am happy. I recommend Kickserv to anyone getting started with their business. Small businesses, especially! I will continue to use Kickserv- they are constantly doing updates to fix little bugs here and there.

Pros

This software is user-friendly for the most part. It provides all the basic features you need to schedule, create a work order and assign to employees, invoice customers, and sync to your accounting system.

Cons

I mostly suggest the technician app be updated. I have found that 100% of my technicians are great at labor work, but not so great at navigating apps and using phones. Maybe even just offering more education/user guides for techs would help. Also, wish there was more of a way to have intercommunication between departments; assign tasks to office team, to do lists, etc

DH
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Doug H.

Music, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Servicing Company - Long-time User

Reviewed 3 years ago

Generally very good.

Pros

- As a CRM software, we are able to manage all of our customers, scheduling, invoicing and reporting (not as bookkeeping or Financial Statements) in a generally good way. - The inter-connectionedness of the various parts of the software makes it easy to navigate from one function to another. - Although there has been some down time (which can be very difficult because we cannot function), but over...

Cons

- Support is sometimes tedious. - New features added (if we find out about them at all) can be very disruptive to our processes, and confusing. While some of them make sense in a wider world, they sometimes are baffling and frustrating in our business. - We have 2 locations (and hope to have many more) and need to have separate systems. Kickserv requires us to use separate browsers for each. How are...

Vendor response

Thank you Doug for your continued support and taking the time to leave us some feedback. We greatly appreciate it. Know that your feedback does not fall on deaf ears and we are always working on ways to improve Kickserv.

KK
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Katielynn K.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Value for Scheduling/invoicing software

Reviewed 3 years ago

Overall, I have been more than satisfied with Kickserv. I initially navigated the platform pretty easily, along with ample help from the support team. Whenever I experience a problem, I receive help via the chat function from the same customer support members who are quick to provide solutions.

Pros

This product makes it easy to store a lot of data for our business including customers, project history, photos of job sites, notes for customers, dispatching crews to jobs, invoicing customers.

Cons

We experience some software bugs throughout use, which are often resolved with time. If I delete something on accident, there is not an undo button. If we change an estimate for a customer, there is no easy access to old records of past versions of the estimate unless we duplicate them every time we make a change. This can put us in a situation sometimes we are trying to substantiate claims to contractors...

Vendor response

Thank you for taking the time to leave us a review, as well as continuing to support us, Katielynn. If you encounter anymore issues, please don't hesitate to reach out. We will be happy to assist you with resolving any issues.

BD
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Braeden D.

Facilities Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple, affordable work managment software

Reviewed 2 years ago

I tested several work order managment products before choosing Kickserv as my platfoem. Makes scheduling, timecards, and customer history a non headache for me and my business. Totally love the product!!

Pros

Kickserv is great for customer managment. Easily see past and future work orders for all customers. Love the ability to add attachments to customer profile and work orders. Great database.

Cons

I have no dislikes. I would like to have the ability to select which items are shared per work order via the customer portal.

Vendor response

Hey Braeden, 10/10, all the stars, and no dislikes! We are grateful for the review. We are glad to hear that you love our product and that Kickserv is meeting your expectations. When you have some time send me an email at juan.herrera@kickserv.com so that I can get some more information about your request and we can submit it to our product team as a feature request! Thank you again for your review and for being a part of the Kickserv family.

BF
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Beverly F.

Facilities Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product and service

Reviewed 2 years ago

The biggest benefit is time saved. We run a small, family locksmith business. My husband and son are out on the road and I'm in the office. We've expanded into a home watch business as well. Kickserv is very efficient and cut my labor time by at least a third. Plus, the techs out on the road can pull it up on their phones and don't have to call in to ask questions about jobs.

Pros

Ease of use. We looked at several options and Kickserv has the best quality for the price. We use the product differently than intended. The color coding intended for services we use for our technicians. I look at the calendar and I can see where each one is by the color. We do use some colors for services such as active jobs or jobs on hold. Kickserv integrates smoothly with QuickBooks online which saves a lot of time and work. We do our invoicing in Kickserv and it syncs with QB immediately.

Cons

I can't think of anything right now that I'd change.

Vendor response

Thank you Beverly, for taking the time to leave us the SUPER review!

DM
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Dorian M.

Oil & Energy, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good experience overall, customer support time is frustrating tho...

Reviewed 7 years ago

We boost productivity big time with this software!

Pros

This software offers great functionality and customization, so far has been the one that adapted the most to our requirements. New functionalities are added on weekly basis which is really nice. Price is very accessible for small business. Is easy to use once that you get the grip on it which takes time because some stuff is somehow counter intuitive, I seriously recommend getting the paid support/training sessions otherwise you will get very frustrated. integration with QB and use of credit card payment is solid.

Cons

Customer support time is frustrating, they take at least several hours to get back to you then sometimes they will reply and stop answering for another several hours, this made us almost regret our decision when setting up our account. They offer documentation for the software but a lot of topics are mere drafts and do not contain a lot of information. Despite the fact that they answer really slow...

AJ
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Amir J.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best CRM Platform!!

Reviewed 5 years ago

-Easy way to download and calculate jobs for accounting. -Great way to have clear access for everyone in the company to the CRM via the app. The detailed and yet simple organizational process with Kickserv has added tremendous value to us.

Pros

-Organization of data and customer list -Convenient way to calculate weekly, monthly jobs sold. -

Cons

-Sometimes it does not load properly -Would be great what time notes are added to NOTES section for each tab

Vendor response

Hello Amir, Thank you for your feedback and EXCELLENT scoring. We have been doing field service work for well over 30 years now. Plus, thank you for your feature request since I was able to submit it within our Product Board.

AW
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Ashly W.

Retail, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best value and

Reviewed 5 years ago
Pros

We have used the software since about 2012. It is very user friendly and allows our company to schedule and keep track of our customers on a daily basis. We love the ability to create reports and sort data but services used, how often customers use us, amount spent, ect. The staff at Kickserv is responsive and easy to work with if a question or problem arises. Kickserv syncs seamlessly with quick books and allows us to easily keep our books up to date. We have just recently started using the credit card processing add on. It was again, seamless and easy to use. Very happy and attribute the program to our continued success!

Cons

There are a few upgrades I would love to see...such as taking a discounted about off certain items. For our business a check box form would be helpful in the tuneup each of the technician s perform, however for the dollars spent it is a great program at a great value.

Vendor response

Thank you so much for your kind words, Ashly. We really appreciate you taking the time out to share your experience with us.

AC
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Andrew C.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic field management software

Reviewed a year ago

My construction company uses kickserv to input customers, send estimates, sign contracts, schedule work, invoice and run several useful reports.

Pros

Report running features of open estimates and completed jobs. Customer database is great. Recently docusign upped their pricing and we switched to kickserv e-signatures, we expected our homeowners to question the legitimacy but no one has and we have had 0% increase in cancellations since making the switch to the kickserv electronic signatures.

Cons

Kickserv uses apple maps on mobile which can cause navigation problems at times. You have to make sure your calendar settings are for the full day, not just business hours or you can miss some jobs when moving them on the calendar if you are not careful with the times.

Vendor response

Howdy Andrew. Thank you for taking the time to leave a 5-star review and provide us with some feedback. We are also glad to hear that our e-signature feature is working in place of Docusign.

KN
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Kris N.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Sidekick Rocks

Reviewed 12 years ago

I probably recommend Sidekick to someone once a week. I've shopped and used other solutions and Sidekick blows them away in performance, features, price, support - across the board. I even recommend it to people who don't need to track resources because it's so flexible, you can use it as a CRM. Overall, 5 out of 5 stars.

Pros

Super easy to understand and get set up. We were up and running in only 1 day. There's very little training that new users need to use SK. Extremely flexible - I've been able to easily customize the product to show the things we like to see and to run the way we want it. Reports - the capabilities of the reports are amazing. You can build just about any report you can imagine. Price - I get excellent...

Cons

Old data - can be hard to get rid of. I'd like to see a feature where if a user inactivates a custom field, all data in that field on job and customer records can be erased. Text fields - have a limited number of characters so your jobs and client info have to be concise. You can't write a book for a job order. Some features don't quite work the way you would expect (timecards) - they don't actually integrate to QB, so it's kind of a teaser and we spent a fair amount of time trying to use the time tracker only to have to go to another solution.

PB
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Paul B.

Construction, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Entry level service management software that works well.

Reviewed 3 years ago

It is a solid choice for the price. It makes keeping track of all our jobs possible and is a great step up from paper or spreadsheets. I feel it is priced fairly.

Pros

Capturing all the jobs we have on the go, being able to catergorize them by type, and by status (unscheduled, scheduled, in progress, on hold, completed) really helps on the backend to keep invoices moving out.

Cons

Individual asset/equipment history would definitely be useful.

Vendor response

Thank you Paul for taking time out of your busy day to leave the positive review. While we do not have inventory management yet, perhaps it's something we will consider In the future. Thank you for your continued support.

RO
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Ryan O.

Environmental Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Kickserv Review

Reviewed 5 years ago

Overall good experience as a desktop and in field user.

Pros

Ease of use for invoices as a template, all invoices look the same for every client. Easy to adjust line items and pricing as needed. Taking pictures within the app has been a great addition.

Cons

App is glitchy and doesn't display charges in correct order. If taking a picture with the app, it doesn't save to the phone. Meaning, if signal is lost and the picture doesn't upload the picture is lost. This has led to us making a trip back to re-take a picture that didn't load or save.

Vendor response

Thank you so much for your kind words, Ryan. We really appreciate you taking the time out to share your experience with us. At this time, we have added the ability to arrange your charges in any way that you prefer. However, whenever you work around limited cell service areas you will want to save all images to your phone to upload later to Jobs.

JV
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John V.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ssk review

Reviewed 2 years ago

For the price, support it fills a need. The team is always there for us, and been a user for 11/12 years and no real issues to complain.

Pros

costs, not overly complicated to work, basic and works for our needs been client for years and referred more then i can remember and no one ever complains. great team

Cons

the scheduling , no automation on follow ups for leads, sync issues at times w QB, lack of feature rich apps others offer- like invoicing, logic scheduling ( type in area and auto tells whos in area when) any connection with vech tracking and no way to sync with phone system

Vendor response

Awesome review. Thank you John, for taking the time to leave the feedback as well as being a long time advocate for Kickserv. We greatly appreciate it.

JR
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Jake R.

Construction, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good product for price.

Reviewed a year ago
Pros

The ability to keep up a time entries for the team on per job basis

Cons

Scheduling viewing time entries from the mobile app on a per day basis would be nice instead of having to go to the web browser and pull a report to see

PC
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Phyllis C.

1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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We've used this Kickserv for years! It's a good, solid program that is continually being upgraded.

Reviewed 7 years ago

Let's us keep all customer data in one place. Syncs with our bookkeeping program. Internet based lets us work from anywhere. Good value for the $$$.

Pros

Reasonable pricing. Good set of features. Great customer service. We've used this program for at least 10 years.

Cons

It's looking better, but still a bit "clunky". Not very intuitive if you're new to the system. Screen views are stretched out and take up a lot of room. You have to scroll a lot to find things. It could be more compact and easier to maneuver. The Android version is the same way - multiple screens to find things. You have to learn all the workarounds to be productive.

JW
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Jeff W.

Utilities, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Easy to use

Reviewed 7 months ago

Have had a positive experience overall with kickserv. Wish it was more customizable but still able to accomplish without

Pros

It's very easy to use. The pricing was is great for a company just starting up.

Cons

There are some features specific I wish were available.

Vendor response

Hello Jeff, thank you for choosing Kickserv and taking the time to leave us a review. We do have several customization options on the higher plans, so when you're ready to upgrade, you'll see some additional features. As far as the specific features you wish we offered, we'd love to hear your thoughts! Feedback really helps our product team when prioritizing future updates to the product. Send us a message at support@kickserv.com anytime.

JS
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Justin S.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Used to be a great software...

Reviewed 7 years ago
Pros

Mobile app has great features, QuickBooks desktop integration is a plus, ease of reports. Overall the design of the software would be very good, if their servers could handle the volume of hits it was getting.

Cons

VERY slow at times, been a lot of downtime recently (sprint 2017), horrible customer service - can never get a human. Very passive to answer questions and help train end user. I feel as though their growth is outpacing their development. Further, quickbooks desktop integration has become very expensive.

LT
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Lee T.

Computer Networking, 11-50 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Convenient, easy, affordable

Reviewed 2 years ago

Good

Pros

Meets our needs for a easy, convenient tool.

Cons

We don't it for invoicing because we have another company wide tool. Doesn't create a inventory of systems worked on

Vendor response

Thank you for taking the time to leave this amazing review, Lee. We greatly appreciate it. Perhaps in the future we will have a way of managing inventory. :)

JK
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Jackie K.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Enjoy your service and recommend you frequently

Reviewed 7 years ago

Information on customers and jobs that my accounting software doesn't have fields for.

Pros

Its versatility. It does a lot of features and the cost is very affordable. It has become usable with a tablet in the field which we hope to use, once we get all of these kinks worked out from upgrading.

Cons

I have enjoyed the app, but support , in my opinion is not timely. The flow is very difficult. Needs a contact block for when a business is the customer.