Kickserv Pricing

Kickserv is great for customer managment. Easily see past and future work orders for all customers. Love the ability to add attachments to customer profile and work orders. Great database.

I have no dislikes. I would like to have the ability to select which items are shared per work order via the customer portal.

Hey Braeden, 10/10, all the stars, and no dislikes! We are grateful for the review. We are glad to hear that you love our product and that Kickserv is meeting your expectations. When you have some time send me an email at juan.herrera@kickserv.com so that I can get some more information about your request and we can submit it to our product team as a feature request! Thank you again for your review and for being a part of the Kickserv family.

The product is simple to use and meets my customer service and scheduling needs for the price of the cloud software but also allows me to customize things without major programming or fees to get somebody else to do it. I paid for the Boot Camp training and was very worth it just to get things setup and understand the software. It sync's reliably with QuickBooks which has been a problem in the past...

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This product does not handle the purchasing side of things which I would love to see. It sounds like they are looking into expanding this software to handle tracking purchases. Right now I just use QuickBooks for this. I also don't like the HTML language which is required for the setup of the invoice, estimates and work orders templates. It is hard to work with being I am not a programmer. I have managed to figure things out on my own with their help site and calling them. Its not a major issue but something I think they can improve on more. Again the Kickserv Team has been very helpful in anything I try to do or questions I have.

Easy to learn at first. Sends reminder emails to clients for jobs...

The calendar is buggy. Will repopulate canceled posts on its own. Has a reoccurring scheduling feature that sometime works sometimes doesn’t. Drop clients for no reason. Been working with kickserve for two years and still no solution to these scheduling errors. They cost me money, frustrate clients, and force me to be ever vigilant so that I have to triple check bugs and scheduling. The only reason I am still with these guys is because it’s too time consuming to switch crms.... this is a horrible Crm for a mid sized or small and growing company... walk away

Hello Jessica and Derek, I spoke with you on the phone. We discussed a better customer flow when managing event cancellations that should prevent issues with our repeating jobs feature. We regret that any confusion and extra work that this may have caused you. As we discussed we are actively working to make our repeating jobs features more dynamic as well as the rest of the program. We appreciate your continued loyalty to work with Kickserv. We aim to exceed expectations.

Super easy to understand and get set up. We were up and running in only 1 day. There's very little training that new users need to use SK. Extremely flexible - I've been able to easily customize the product to show the things we like to see and to run the way we want it. Reports - the capabilities of the reports are amazing. You can build just about any report you can imagine. Price - I get excellent...

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Old data - can be hard to get rid of. I'd like to see a feature where if a user inactivates a custom field, all data in that field on job and customer records can be erased. Text fields - have a limited number of characters so your jobs and client info have to be concise. You can't write a book for a job order. Some features don't quite work the way you would expect (timecards) - they don't actually integrate to QB, so it's kind of a teaser and we spent a fair amount of time trying to use the time tracker only to have to go to another solution.

Ease of use for invoices as a template, all invoices look the same for every client. Easy to adjust line items and pricing as needed. Taking pictures within the app has been a great addition.

App is glitchy and doesn't display charges in correct order. If taking a picture with the app, it doesn't save to the phone. Meaning, if signal is lost and the picture doesn't upload the picture is lost. This has led to us making a trip back to re-take a picture that didn't load or save.

Thank you so much for your kind words, Ryan. We really appreciate you taking the time out to share your experience with us. At this time, we have added the ability to arrange your charges in any way that you prefer. However, whenever you work around limited cell service areas you will want to save all images to your phone to upload later to Jobs.

- As a CRM software, we are able to manage all of our customers, scheduling, invoicing and reporting (not as bookkeeping or Financial Statements) in a generally good way. - The inter-connectionedness of the various parts of the software makes it easy to navigate from one function to another. - Although there has been some down time (which can be very difficult because we cannot function), but over...

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- Support is sometimes tedious. - New features added (if we find out about them at all) can be very disruptive to our processes, and confusing. While some of them make sense in a wider world, they sometimes are baffling and frustrating in our business. - We have 2 locations (and hope to have many more) and need to have separate systems. Kickserv requires us to use separate browsers for each. How are...

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Thank you Doug for your continued support and taking the time to leave us some feedback. We greatly appreciate it. Know that your feedback does not fall on deaf ears and we are always working on ways to improve Kickserv.

This product makes it easy to store a lot of data for our business including customers, project history, photos of job sites, notes for customers, dispatching crews to jobs, invoicing customers.

We experience some software bugs throughout use, which are often resolved with time. If I delete something on accident, there is not an undo button. If we change an estimate for a customer, there is no easy access to old records of past versions of the estimate unless we duplicate them every time we make a change. This can put us in a situation sometimes we are trying to substantiate claims to contractors...

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Thank you for taking the time to leave us a review, as well as continuing to support us, Katielynn. If you encounter anymore issues, please don't hesitate to reach out. We will be happy to assist you with resolving any issues.

I like that on the app you can see the entire schedule easily as an administrator

All the technical issues and awful customer support who not only take 2-4 days to get back to you but provide not helpful responses and then wait two more days to respond back to you.

The customer is correct. Her timing could not have been worse. It is very regrettable that this happened. We are very sorry for the frustrations and downtime. We were just completing our migration of hundreds of our long time and many original customers from our legacy system to our new platform and with it brought unforeseen issues. We have since corrected all those inherited problems. We have...

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Ease of use. We looked at several options and Kickserv has the best quality for the price. We use the product differently than intended. The color coding intended for services we use for our technicians. I look at the calendar and I can see where each one is by the color. We do use some colors for services such as active jobs or jobs on hold. Kickserv integrates smoothly with QuickBooks online which saves a lot of time and work. We do our invoicing in Kickserv and it syncs with QB immediately.

I can't think of anything right now that I'd change.

Thank you Beverly, for taking the time to leave us the SUPER review!

-Organization of data and customer list -Convenient way to calculate weekly, monthly jobs sold. -

-Sometimes it does not load properly -Would be great what time notes are added to NOTES section for each tab

Hello Amir, Thank you for your feedback and EXCELLENT scoring. We have been doing field service work for well over 30 years now. Plus, thank you for your feature request since I was able to submit it within our Product Board.

This software offers great functionality and customization, so far has been the one that adapted the most to our requirements. New functionalities are added on weekly basis which is really nice. Price is very accessible for small business. Is easy to use once that you get the grip on it which takes time because some stuff is somehow counter intuitive, I seriously recommend getting the paid support/training sessions otherwise you will get very frustrated. integration with QB and use of credit card payment is solid.

Customer support time is frustrating, they take at least several hours to get back to you then sometimes they will reply and stop answering for another several hours, this made us almost regret our decision when setting up our account. They offer documentation for the software but a lot of topics are mere drafts and do not contain a lot of information. Despite the fact that they answer really slow...

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We have used the software since about 2012. It is very user friendly and allows our company to schedule and keep track of our customers on a daily basis. We love the ability to create reports and sort data but services used, how often customers use us, amount spent, ect. The staff at Kickserv is responsive and easy to work with if a question or problem arises. Kickserv syncs seamlessly with quick books and allows us to easily keep our books up to date. We have just recently started using the credit card processing add on. It was again, seamless and easy to use. Very happy and attribute the program to our continued success!

There are a few upgrades I would love to see...such as taking a discounted about off certain items. For our business a check box form would be helpful in the tuneup each of the technician s perform, however for the dollars spent it is a great program at a great value.

Thank you so much for your kind words, Ashly. We really appreciate you taking the time out to share your experience with us.

Report running features of open estimates and completed jobs. Customer database is great. Recently docusign upped their pricing and we switched to kickserv e-signatures, we expected our homeowners to question the legitimacy but no one has and we have had 0% increase in cancellations since making the switch to the kickserv electronic signatures.

Kickserv uses apple maps on mobile which can cause navigation problems at times. You have to make sure your calendar settings are for the full day, not just business hours or you can miss some jobs when moving them on the calendar if you are not careful with the times.

Howdy Andrew. Thank you for taking the time to leave a 5-star review and provide us with some feedback. We are also glad to hear that our e-signature feature is working in place of Docusign.

I like the price point, I like that there is relatively little down time. And I like some of the features the software has

There are several complaints that I have had from day one. First the reporting is terrible, building a report is often a trial and error endeavor. Even after successfully building a report there are time that it just breaks. Seeing the "Ah, Nuts we'll ninja the heck out of that error" leaves me with nightmares. There are simple reports that should come standard that every business should use. Other than the reports, I find that the software was built to fit many businesses which make sense; however, it makes it harder for my specific business to work with a higher functionality. I cant attach cars to work orders instead I have to print it out and highlight it for my guys. There are other issues like this.

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when it works it's exactly what we need. it seems i need 100 characters to submit this form. unfortuantely I can't seem to find 100 nice words to say about your service.

there are way too many glitches for the price tag & support is never anywhere to be found. In the time it took for your tech support to get back to us we have already found another field management software and are taking the steps to transfer over. unfortunately, we are running a business and don't have the time to waste while ksa gets their act together. we would expect this of a beta test, not a paid service.

The "glitches" or downtime he is correct. They were to numerous during our migration of customers from legacy to our new Kickserv platform in April 2017. We have since corrected all those issues inherited from that one time event. We apologize very much so that we did not anticipate those issues better.

Capturing all the jobs we have on the go, being able to catergorize them by type, and by status (unscheduled, scheduled, in progress, on hold, completed) really helps on the backend to keep invoices moving out.

Individual asset/equipment history would definitely be useful.

Thank you Paul for taking time out of your busy day to leave the positive review. While we do not have inventory management yet, perhaps it's something we will consider In the future. Thank you for your continued support.

costs, not overly complicated to work, basic and works for our needs been client for years and referred more then i can remember and no one ever complains. great team

the scheduling , no automation on follow ups for leads, sync issues at times w QB, lack of feature rich apps others offer- like invoicing, logic scheduling ( type in area and auto tells whos in area when) any connection with vech tracking and no way to sync with phone system

Awesome review. Thank you John, for taking the time to leave the feedback as well as being a long time advocate for Kickserv. We greatly appreciate it.

The ability to keep up a time entries for the team on per job basis

Scheduling viewing time entries from the mobile app on a per day basis would be nice instead of having to go to the web browser and pull a report to see

Reasonable pricing. Good set of features. Great customer service. We've used this program for at least 10 years.

It's looking better, but still a bit "clunky". Not very intuitive if you're new to the system. Screen views are stretched out and take up a lot of room. You have to scroll a lot to find things. It could be more compact and easier to maneuver. The Android version is the same way - multiple screens to find things. You have to learn all the workarounds to be productive.

Mobile app has great features, QuickBooks desktop integration is a plus, ease of reports. Overall the design of the software would be very good, if their servers could handle the volume of hits it was getting.

VERY slow at times, been a lot of downtime recently (sprint 2017), horrible customer service - can never get a human. Very passive to answer questions and help train end user. I feel as though their growth is outpacing their development. Further, quickbooks desktop integration has become very expensive.

Meets our needs for a easy, convenient tool.

We don't it for invoicing because we have another company wide tool. Doesn't create a inventory of systems worked on

Thank you for taking the time to leave this amazing review, Lee. We greatly appreciate it. Perhaps in the future we will have a way of managing inventory. :)

Its versatility. It does a lot of features and the cost is very affordable. It has become usable with a tablet in the field which we hope to use, once we get all of these kinks worked out from upgrading.

I have enjoyed the app, but support , in my opinion is not timely. The flow is very difficult. Needs a contact block for when a business is the customer.

It's easy to use and it looks very professional to customers when they view estimates, invoices, etc. The customer portal was a great selling feature for customers with multiple properties.

Frequent server downtime causes costly and frustrating downtime for office/field staff. Customer service isn't the most responsive, and one request took 4 months to get an answer. Custom templates sound like a great feature, but they don't respond very well within the program and are difficult to create. Mobile app is buggy and practically unusable.