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Kissflow Procurement Cloud Reviews

Overall rating

4.4

/5

14

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.07/10

Reviews by rating

Pros and cons

Great User experience, it was extremely easy to create new forms & customer support was outstanding.
Been looking and have never seen any other tool that is so easy to use and full of rich functionality. This is indeed a great product.
KF is an excellent choice for getting up and running quickly on any process or approval flow that you want to automate and 'put in the cloud.
Some missing help docs, might struggle with large deployment.
Can not update master list by API, we have to manual update it, we made a accident before when we don't understand master clearly.
When you get into more complex setups, this poses a problem because formulas can't reach across tables or between the main body and a table.
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14 reviews

Recommended

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Fabio R.

Retail, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, powerful, reliable and very helpful support!

Reviewed 5 years ago

We made lot of obligation to attend law, we buy packages of cars and resell in smaller packages. So, in Brazil we have to monitor cars for 5 years until the obligation gone. Kiss flow is helping us to know everything about car life before and after we negotiate each one, by automation lot of task wich we had to by hands until Kissflow.

Pros

Kissflow is incredible easy and intuitive to use, you can make by yourself lot of application to automatize your processes.

Cons

Kissflow is doing really well to our company until now. :-D

JW
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Jamie W.

Facilities Services, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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For workflow routing, there's no better value out there

Reviewed 6 years ago

Without the workflow routing provided by Kissflow, a lot of our operational processes would still have to be handled with paper forms. There are plenty of web-based solutions out there for gathering data, but not many can gather the data and stop in multiple offices along the way to get approvals and collect more information before arriving at your desktop. Kissflow not only saves us a lot of paper, but it saves us time. We're able to offer better, faster service to our customers with less intervention, and therefore, fewer mistakes.

Pros

For us, Kissflow is all about workflow routing. We've set up several processes that require conditional approvals from various individuals in the organization. For example, key requests start with a Kissflow form embedded on our website. The form then goes straight to a department head for approval based on answers given in the form. From there, it heads to the Operations Office for assessment. When the requestor comes to pick up the key, they sign for it on an iPad using the signature field in the Kissflow mobile app. When shopping around for a workflow solution, nothing else that came close to the feature set offered by Kissflow was remotely near our price range. There are other solutions out there, but none can compare to the value Kissflow provides.

Cons

While Kissflow offers a lot of customization, there are some features that are a bit too rigid. For example, you can insert tables in your forms, but data collected that way is treated differently from data in the main body of the form. When you get into more complex setups, this poses a problem because formulas can't reach across tables or between the main body and a table. There are also limitations to the automated emails Kissflow generates. For example, you can't send an automated email to someone who has completed a public form embedded in a website. Those emails can only be sent to registered users. Fortunately, Kissflow has a great integration with Zapier, which provides a great work around, but it would be nice if that could be handled natively within Kissflow.

SZ
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Sarah Z.

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great product for the price, but there's a learning curve.

Reviewed 6 years ago

Process Management and Workflow Standardization

Pros

If you pair it with a product like Zapier, the possibilities are only limited by your imagination. You can find a work-around for almost anything, if they don't offer a certain feature you need. They release new features often.

Cons

The user experience leaves a bit to be desired - creating the form, designing the workflow, and setting permissions are all more difficult than they need to be. The company releases new features often (which is nice), but often there are bugs in new features that can break existing apps - you have to devote a lot of time to keeping your apps up to date.

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Hung P.

Education Management, 201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Kissflow is very good software for workflow design and implement.

Reviewed 5 years ago

We implement some workflow like Leave Request, Profesional Development, Purchase Request. Everything works smoothly, but sometimes we didn't receive good support from the vendor, price little bit ok, but they want to increase it several time. Now we using Kissflow for all of our staff ( about 300). If price better and product improvement, we may extend license for this.

Pros

I like many things in Kissflow include: Flexible workflow, report, easy to customize API, webhook quite good, can do something to get the data Workflow design and permission are great features.

Cons

Can not update master list by API, we have to manual update it, we made a accident before when we don't understand master clearly.

PK
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Pavan K.

Information Technology and Services, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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User review

Reviewed 10 months ago
Pros

Streamlines invoice approval process.Tagging dept wise purchase spent.USP-Cloud based , easily accessible anytime anywhere.Easy interface, anyone can learn within couple of days.Supports all types of documents as attachments.Good customer support.

Cons

A little improvement required while uploading multiple heavy files.

AR
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Verified reviewer

Plastics, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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KissFlow cloud

Reviewed a year ago

Was such a good system especially the integration part, easy to link with other ERPs

Pros

The cloud ERP flow process is very smooth and organized in such a way, makes easier to spot where the process get stuck and rectify with owner.

Cons

Apart the beauty of the ERP system but not an easy one to deploy especially for the manufacturing company like us where by we do have multiple departments with different needs and process flow.

TC
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Tyler C.

Education Management, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Works as expected 99% of the time

Reviewed 6 years ago

Sped up our response time and communication between departments 10 fold.

Pros

It does what it says it does extremely well. The workflow aspects work flawlessly and as a user on the team they are very easy to understand.

Cons

It seems that while getting people to do specific things in a very quick and automatic way, it tries to be very complex in the data that you can give it but fails in polishing details. Small things like not accepting all variants in email formats in the email entry fields to the fields in its iPad app not expanding to show all of their contents all the time. You tend to just have to be careful with it sometimes. It also makes you conform to it instead of it conforming to you. Which isn't that bad considering how robust it is, but still a bit constraining.

DK
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Dani K.

Mechanical or Industrial Engineering, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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KiSSFLOW review

Reviewed 5 years ago

KiSSFLOW is great to use and easy to pick up.

Pros

KiSSFLOW is easy to use and very user friendly. From building the form to using it, it is very simple. The app is well designed too.

Cons

KiSSFLOW is great for simple workflows. If you are trying to build more complicated workflows, it does not work.

JR
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James R.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great 'quick win' solution

Reviewed 7 years ago

KF is an excellent choice for getting up and running quickly on any process or approval flow that you want to automate and 'put in the cloud'. It works like a bit of a 'blank canvas' onto which you drop or create fields and simple formulas . All very easy -just the right balance of features and ease of use. There are some minor 'kinks' and frustrations but excellent way to automate a process quickly, especially with users dispersed over a global region.

Pros

Simple, flexible, scalable, good value for money

Cons

Some missing help docs, might struggle with large deployment.

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Costa L.

11-50 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Kissflow Review

Reviewed 6 years ago
Pros

Great User experience, it was extremely easy to create new forms & customer support was outstanding.

Cons

3rd party integrations was a major issue at the time of implementation(2016). Another issue we faced was having to hit refresh quite often for our changes to take place.

SS
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Santiago S.

Computer Hardware, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Learning about Kissflow

Reviewed 2 months ago

Es un excelente software,cumple lo que promete y agiliza los procesos de manera muy exponencial

Pros

Es un excelente software ya que acelera bastante los procedimientos de gastos o gestion como por ejemplo facturas,o inventario y ya que estaba basado en la nube es de facil acceso desde cualquier lugar lo que lo hace una excelente opcion.

Cons

Puede ser un poco complejo de implementar debido a que no es tan intuitivo como podria ser.

Showing original review in Spanish. See translation

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Dylan E.

Information Services, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Visual workflow management tool.

Reviewed 5 years ago

We used Kissflow to automate recurring processes and keeping an audit trail for ISO compliance.

Pros

It is a automated workflow application with lots of functionalities. It even has integration with Zapier to help fix some of the things it is missing (for instance, automated emails), but that may be a hassle to set up. The GUI looks nice and modern and exports/prints of reports look nice.

Cons

You have to visually set up the flow of a process/report and in this visual model you need to set all the conditionals (e.g. if you answer 'yes' to this question, skip the following two steps). This may work great for someone who likes this, but for me it was just a hassle to get everything right in the visual model compared to just writing the rules.

AM
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Alan M.

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Use to set students/staff in Electronic locks, issue keys.

Reviewed 6 years ago
Pros

Added ability to attach a spreadsheet -seems like administrator took feedback and went to support and customized the interface or added features that were very helpful.

Cons

redundant to log in -then fill out your own name in the form -you have an account, why not populate the form?

PM
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Pheko M.

Information Technology and Services,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Workflows on steriods

Reviewed 7 years ago

Been looking and have never seen any other tool that is so easy to use and full of rich functionality. this is indeed a great product.

Pros

doesnt claim to be another or give any other tool functionality but workflow tool

Cons

i like everything about it